Subscribe
Share
Share
Embed
What if the biggest blocker to your growth wasn’t your skill — but your self-belief?
In this episode, Rachel Provan, Top 25 Customer Success Leader in the U.S, brain-based leadership coach, and founder of Provan Success, gets real about the mindset shifts required to lead. From her early days in acting to building and coaching high-performing CS teams, Rachel shares the behind-the-scenes work most leaders never talk about: confidence, imposter syndrome, executive buy-in, and the emotional weight of managing people.
This isn’t a theoretical conversation. It’s a vulnerable, tactical, and empowering guide for anyone navigating leadership in customer success, especially in the age of AI.
In this episode:
● How Rachel’s acting background gave her an edge in CS leadership
● Why first-time managers often struggle and how to rebuild confidence fast
● The brain-based coaching tactics Rachel uses with her clients
● How to influence executives by speaking their language
● The real reason imposter syndrome lingers, even in high achievers
● Why women in leadership must stop shrinking to fit in
● How AI is shifting CS workflows, but not replacing human intuition
● The subtle power of resetting expectations about what leadership really is
● The role of community and mentorship in long-term growth
● Why first-time managers often struggle and how to rebuild confidence fast
● The brain-based coaching tactics Rachel uses with her clients
● How to influence executives by speaking their language
● The real reason imposter syndrome lingers, even in high achievers
● Why women in leadership must stop shrinking to fit in
● How AI is shifting CS workflows, but not replacing human intuition
● The subtle power of resetting expectations about what leadership really is
● The role of community and mentorship in long-term growth
If you’re a rising leader in CS, or guiding one, this conversation with Rachel Provan will hit home and raise your game.
Did you find this episode valuable? Make sure to like, subscribe, and share your thoughts in the comments! We're building the Middle East's customer success & revenue community together, and your voice matters. See you in the next episode!
—-----
—-----
Follow:
Hosts:
Haydar - LinkedIn
Ivy - LinkedIn
Creators and Guests
Host
Haydar Al-Saad
Haydar Al-Saad is the founder and CEO of RevSetter, the Customer Success & Revenue platform that turns CS into the new revenue engine. With almost two decades of experience in building and leading customer-centric teams & organizations, I have a passion for helping companies and teams unlock the potential of every customer in order to improve retention, accelerate expansion, and fuel revenue growth.
What is The Success Revenue Podcast?
The Success Revenue Podcast is the only podcast in the Middle East that brings you leaders in Customer Success, Account Management, Sales and GTM to share ideas, perspectives, and valuable learnings on how to successfully drive revenue, delight customers and take it to the next level.