Summary:
Kristin Dorsett, Chief Product Officer at Viator, shares her journey from managing call center agents to leading product and engineering teams. She discusses Viator's growth post-COVID, the challenges and benefits of remote work, and the importance of building a diverse and dispersed team. Kristin emphasizes the need for a customer-centric approach in product development and the significance of cross-functional collaboration. She also highlights her hiring strategies focused on cultural fit and passion, and outlines Viator's future strategies to enhance customer experience through technology and innovation.
Chapters:
00:00 Introduction and Background of Kristin Dorsett
05:37 Viator's Growth and Market Position
08:29 Building a Dispersed Global Team
11:38 Embracing Remote Work and Its Challenges
14:29 Merging Product and Engineering Functions
17:35 Customer-Centric Product Development
20:37 Cross-Functional Collaboration and Team Dynamics
23:37 Hiring the Right People and Cultural Fit
26:29 Future Strategies for Viator
www.linkedin.com/in/kristindorsett/
www.viator.com/
Summary:
Kristin Dorsett, Chief Product Officer at Viator, shares her journey from managing call center agents to leading product and engineering teams. She discusses Viator's growth post-COVID, the challenges and benefits of remote work, and the importance of building a diverse and dispersed team. Kristin emphasizes the need for a customer-centric approach in product development and the significance of cross-functional collaboration. She also highlights her hiring strategies focused on cultural fit and passion, and outlines Viator's future strategies to enhance customer experience through technology and innovation.
Chapters: 00:00 Introduction and Background of Kristin Dorsett
05:37 Viator's Growth and Market Position
08:29 Building a Dispersed Global Team
11:38 Embracing Remote Work and Its Challenges
14:29 Merging Product and Engineering Functions
17:35 Customer-Centric Product Development
20:37 Cross-Functional Collaboration and Team Dynamics
23:37 Hiring the Right People and Cultural Fit
26:29 Future Strategies for Viator www.linkedin.com/in/kristindorsett/
www.viator.com/
In this podcast, we talk to some of the greatest founders and leaders about their journey to where they are as well as discuss their companies and many other subjects depending on the guest.
We are aiming to create meaningful content that everyone can get value from. We hope you enjoy 😁