Running Premier Indoor Golf in Manhattan the past five years has taught Mike a few lessons about customer service: 1. The customer is NOT always right. 2. Even so, whatever they want, you should probably just give them, because it will cost you almost nothing and make them happy, and 3. You didn't build this business to get in arguments with customers. Let stuff go, even when you're "right", and everyone is happy.
What is Brian and Mike: Not Safe for Work?
Two guys from the gray area between Gen X and Millennials talk about small business. Mike owns Premier Indoor Golf in NYC. Brian lives in Seattle and invests in small businesses.