In this episode, Kim Bastable re-interviews Alejandra Suarez, one of the owners of North Texas Racquet Club, to discuss the leadership successes and challenges they have faced in their first summer of operation. They cover topics such as guided open play, organizing events, dealing with weather challenges, and staffing issues. Alejandra shares insights on how they have adapted and learned from these experiences, emphasizing the importance of research, teamwork, and member engagement. The conversation provides valuable lessons for entrepreneurs in the racquet sports industry.
Episode Highlights:
- What guided open play has done to provide a fun and competitive experience for players of all levels.
- Why researching local events and networking with other businesses in the area can help attract more customers
- How to be proactive when dealing with weather challenges
- What to do about finding and retaining front desk administrative staff when turnover is high - everywhere
- Why growth and success in the racquet sports industry requires ongoing adaptation, teamwork, and a focus on member satisfaction
What is Racquet Fuel?
Racquet Fuel provides insights into the best practices and innovations of racquets industry business leaders.
Co-hosts Kim Bastable, Director of Professional Tennis Management at the University of Florida, and Simon Gale, Director of Racquet Sports at the USTA National Campus, help racquets leaders in your ability to grow the game and to improve the experiences you offer to both your staff and players by talking to industry leaders, including USTA executives, authors and innovators. If you are on a career path in racquet sports or already a racquets business leader and you want to stay up to date on ideas and innovations in racquets industry business and leadership, this podcast is for you.
Presented by the Athlete+ Podcast Network at the University of Florida Institute for Coaching Excellence.