AI at Scale: Lessons from Gusto's $9.5 billion journey with Eddie Kim & Ali Rowghani

In this week’s episode of the High Agency podcast, Humanloop Co-Founder and CEO Raza Habib sat down with Eddie Kim, co-founder and Head of Technology at Gusto and guest host Ali Rowghani to discuss how Gusto has applied AI to revolutionize ops-heavy processes like payroll and HR admin. Eddie also elaborates why Gusto is choosing to build, and not buy, the majority of their GenAI tech stack.

Chapters
00:00 - Introduction and Background
02:15 - Overview of Gusto's Business
05:59 - Operational Complexity and AI Opportunities
08:51 - Build vs. Buy: Internal vs. External AI Tools
10:07 - Prioritizing AI Use Cases
13:53 - Human-in-the-Loop Approach
19:39 - Centralized AI Team and Approach
22:53 - Measuring ROI from AI Initiatives
32:25 - AI-Powered Reporting Feature
38:46 - Code Generation and Developer Tools
42:52 - Impact of AI on Companies and Society
47:22 - AI Safety and Risks
49:54 - Closing Thoughts

I hope you enjoy the conversation and if you do, please subscribe!

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Humanloop is an Integrated Development Environment for Large Language Models. It enables product teams to develop LLM-based applications that are reliable and scalable. To find out more go to humanloop.com/podcast

What is High Agency: The Podcast for AI Builders?

High Agency is the podcast for AI builders. If you’re trying to understand how to successfully build AI products with Large Language Models and Generative AI then this podcast is made for you. Each week we interview leaders at companies building on the frontier who have already succeeded with AI in production. We share their stories, lessons and playbooks so you can build more quickly and with confidence.

AI is moving incredibly fast and no-one is truly an expert yet, High Agency is for people who are learning by doing and will share knowledge through the community.

Where to find us: https://hubs.ly/Q02z2HR40