Warren McCreery never planned on a career in long-term care. What began as a job in the kitchen at Majestic Care’s Bloomington community became a career, a calling, and ultimately an experience Warren says made him a better person.
In this episode of Hearts of Excellence, host
Chelsey Gheyara sits down with
Warren McCreery and he shares how residents became extended family, how mentors shaped his approach to leadership, why second chances matter, and why he now challenges other leaders to find and return to their “why.”
Because sometimes understanding why you do what you do can change where you go next.
Listen to this episode of Hearts of Excellence to hear Warren’s journey and discover why excellence, to him, begins with character, humanity, caring, love, and support.
In this episode:
- How an unexpected kitchen job became Warren’s lifelong calling in long-term care
- How mentorship, second chances, and finding your “why” shaped Warren’s leadership journey
- Why caring for people, building relationships, and leading with humanity define true excellence
Highlights:
(
00:00) Meet Warren McCreery
(
03:18) The mentor who saw leadership potential in Warren
(
05:11) The resident who helped Warren find his why
(
07:09) Why long-term care feels like family
(
12:03) Learning that the work is about people, not money
(
16:30) Leading through a facility flood during COVID
(
20:23) How long-term care made Warren a better person and father
(
24:25) Becoming the mentor he once needed
(
26:28) Why Warren believes in second chances
(
30:50) Stepping away from Bloomington after nearly two decades
(
32:08) Respecting what makes every community different
(
38:42) What excellence means to Warren
(
40:06) Why everyone should find their why
What is Hearts of Excellence?
Most people think they know what a nursing home is, but they’ve never heard the voices inside.
The quiet moments of compassion. The stories of resilience. The people who show up, not just because it’s their job, but because it’s their calling.
Brought to you by Majestic Care, Hearts of Excellence shares what it truly means to live and work in long-term care. Through real, unscripted conversations with our care team members, leaders, and resident families, we reveal what excellence looks like in action, and, most importantly, why it matters.
Behind every resident is a family who wants to know they’re cared for. Behind every caregiver is a heart that chose this work for a reason.
Long-term care isn’t the end of the story. It’s just the beginning.