I Made a Thing

Is the client always right? Should you go above and beyond to keep your clients happy? Is it ever OK to fire a client?

Show Notes

Client management


Is the client always right?

Should you go above and beyond to keep your clients happy? Is it ever OK to fire a client? 


“You need to treat yourself like a business not just someone with a laptop. Once you switch your mindset, you will be more confident and the decisions will be easier.”

- Rachel Kurzyp


Topics discussed in this episode:

  • What is Client Management?
  • What skills are key and when does mindset matter?
  • The processes you should put in place to make the work go smoothly. 
  • Who are nightmare clients and how do we decide if they are worth the hassle?
  • Should you ever fire a client? And how to handle this delicate situation. 
  • How to create a dream and nightmare client persona. 
  • Our client stories and our practical tips for successful client management. 

“So many of us, particularly when we first starting out, we might not have a lot experience leading, or being the boss, or being a manger...so we default to the employee / employer style relationship. So there’s an unequal distribution of power and the client becomes like a tyrant. But you need an equal level of power so you can contribute your best work.”

- Sophia Colquhoun


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Speak soon,
 
Rachel + Sophia 

What is I Made a Thing?

A podcast for business owners who don't believe in cheat sheets

I Made a Thing started in Season 1 as a collaboration between Rachel Kurzyp and Sophia Colquhoun. Season 2 sees Sophia interview businesswomen to find out how they are carving their own path in business and life.

We discuss topics that impact small business owners and creatives in a fresh, honest, practical and evidence-based way.

Each podcast will unpack your assumptions, push you to look introspectively, supply you with practical advice and leave you feeling like you’ve got this.

You went into business to do things differently. That’s why we’re here to help you carve your business path (cheat sheets not included).