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This file was generated by Descript 

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It's the KasaCast, created by KasaGo.

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It's time for the show, let's go!

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Steve: Welcome to cost cast
a day with Andrea park.

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Andrea park is the owner
of South Padre Island.

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Casa go.

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And it also works for, it also works for
Streamline as the software development

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manager, Andrea, welcome to the show.

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So happy to have you on today.

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Thank you so much for having me, Steve.

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I'm pretty excited to be able
to do this podcast with you.

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Andrea, you're in charge of
pretty much all development at

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Streamline right now, right?

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Correct.

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I oversee the development department
work very closely, of course, with

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our product team and even our support
team to make sure, we prioritize

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and get the important things into
development and out to our clients.

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That's so cool.

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And you've been with Costco now
for about a year and eight months.

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Yep.

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Correct.

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It'll be a , couple years
here in about four months.

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So Andrea, something that
people don't know necessarily.

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Is that you and I are from
the same place in the world.

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We're both from Las Cruces, New Mexico.

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Yeah, tiny little Las Cruces.

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Say, go Aggies, but, now, before we
get started going into real business,

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I need to ask you a question.

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Okay., red chili or green chili.

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I think a true New Mexican can't decide
and would say Christmas or it depends

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on the season and what the meal is.

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That is the answer of a true new mexican

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So today we're talking about eight things
that you didn't know that Streamline does.

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And with your expertise,  and
your depth of knowledge, this is

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going to be a really fun podcast.

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So for number one, you wrote,
people don't know about Streamline's

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ability to change languages.

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Yeah.

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You started with a top secret one.

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So this is one.

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And we have the ability.

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No matter where in the world, maybe the
office is located for the PM, we can

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change the system into any language.

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Now, there's a caveat to that.

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We do have to actually add that
translation to every menu item,

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every line in the system, everything
on an owner statement, etc.

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So, at this time, we've
only worked on Spanish.

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Because Streamline is
not very international.

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So right now we have a good majority of
our system translated into Spanish and

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with the flip of a variable for the PM.

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And on that admin side,
it can be in Spanish.

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That's really cool.

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I had no idea.

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It's definitely a top secret
feature there just for you, Steve.

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I appreciate that.

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, so for number two the Streamline
does is custom user groups.

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Yeah.

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So this is a great feature.

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I know some people use it, but
I think many don't definitely

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larger companies use this.

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So what custom user groups.

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And I think one of the things
that this allows people to do is

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I'm sure many people who stream.

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I know we have super users.

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We have front desk users admins,
there's different access based on

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those, but maybe you have two or
three different groups of admins that

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you want to have different access.

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So if you want to restrict access for,
group A, maybe you don't want them to

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have access to the accounting menu.

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You can do that.

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Or maybe you want them to
have access, but read only.

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And you can even get as granular
as giving access or read only

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access to tabs on reservations.

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Maybe you don't want them to have access
to the commission tab, for example.

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Unit setup.

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Maybe there's certain tabs on the
unit level you don't want to allow

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them to have access to or just to
read only for informational purposes.

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So the custom user groups
allows you to set that.

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And you just add your users to
the specific groups you created.

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So cool.

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Yeah.

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I don't think a lot of people
know about that, but I didn't

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know you'd go so granular with it.

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I think that's really powerful.

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So for number three,
you said rotation logic.

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What's rotation logic?

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Yes, the rotation logic is very specific
to how units are listed on your website

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and it's completely customizable.

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, what you can do is have the
system look back at the number

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of days a unit has been booked.

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For example, my system, I have it set
to 90 days, and then you can decide what

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reservation types do I want it to look at?

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Do I want it to look at
only my website bookings?

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Do I want to include Airbnb, Vrbo?

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So you include what reservation
types, how far back you want it to

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look, and whatever units have the
least amount of book days, they're

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going to show first on your website.

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Going even further than that,
though, what's really cool about this

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logic is you can manipulate that.

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Let's say for whatever reason, there's
one owner you really need to make happy.

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You can go into the system
and actually add negative days

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that unit has been booked.

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You can manually do that.

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So it pushes it to the top
to be shown on your website.

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And you can do all of that
with, from within Streamline.

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That's a really great way for you
to be able to put some extra heat on

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specific properties, make it more fair.

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But, also the way we use that,
in rocky point is we have the

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rubric in which we rate properties
and we put negative numbers.

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You get a negative 50.

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If you're a 5 star, and
then you get a negative 30.

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If we're a four star all
the way down to zero.

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And so the idea is that we rotate and
offer our best properties more often.

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And it's a way to reward those
homeowners because originally I

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tried to charge more for the better
properties, but that did the reverse.

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It actually made them rent less.

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So  using this logic that you're
talking about is a great way to

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keep your best owners up front.

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I love that idea.

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I have an owner who refuses
to update his place.

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And I think if I could maybe push
this idea, it might entice him

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to do a few upgrades to his home.

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So I think that's a great idea.

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Yeah.

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It's a fantastic way to do this rotation.

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And a lot of people don't know about it.

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It seems like a hidden
secret of streamline.

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Yeah.

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Number four, this is something I didn't
know about and I'm so excited about this.

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I was just talking about this recently
and didn't know that we had this option.

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So, Owner Statement Builder.

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Yeah, so we have a customizable
Owner Statement Builder.

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You can, exclude or add different
sections of the Owner Statement.

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You can even, there's settings to say
if this section is zero, don't show it.

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So you have that option as well.

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You can add a little bit of HTML in there.

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So you can really customize and not
only for your entire system, you

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can customize owner statements per
say property groups, so you can have

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different looking statements for different
property groups in your system as well.

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No freaking way.

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Yes.

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Way.

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. I am so excited about that.

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I can't tell you how excited I am
about learning about that feature

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of the owner statement builder.

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Number five is auto response for OTAs.

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And this now includes
both VRBO and Airbnb.

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Correct.

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So this feature has actually
been around a while.

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Gosh, it's been years.

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I think people just don't know about it.

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So in the OTA messaging area
of Streamline, we have a

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auto response button there.

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And you can add any type of
message to auto respond to all

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of your Airbnb or VRBO messages.

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And of course, this is going
to help your response time.

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It's going to be immediate.

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It may make things a little
less personal, right?

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Because it is just that auto response,
but for the response time, I think it's

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so valuable and your team can immediately
follow up with a more personal response.

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Yeah, I think this is great.

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If you can get that first response
out immediately, , even if it's

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not as personal, you can follow
up with your normal response  with

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the personal messaging, making sure
that you're making them feel seen

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and heard and whatever that is.

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But from a statistics point of
view, this is a great way to keep

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your, super host status going and
your OTAs at the top . Exactly.

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So, Andrew, for number six, you said.

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Owner commissioned discrepancy report.

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I've never even heard this report before.

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So as I'm sure many people know, we
have a plethora of reports, right?

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But this is one of those reports
I think are not utilized enough.

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It's very valuable for your month end.

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And what it does is it allows
you, if when you run this report,

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it'll show you any reservations.

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That have a different commission set
than what's set at the unit level.

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So if at any point you change
your owner commission up or down,

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it'll show you that discrepancy.

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So you can verify if that reservation
needs to be updated with the commission

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that's set at the unit level or not.

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That's such an important report.

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I know that we've made mistakes.

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In, in Rocky point or
different locations with.

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With that exact issue and so
running that report is fantastic.

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So number seven, you put the units set up.

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Yeah.

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So, with the unit set up and this is
kind of things I actually learned from

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Costco once I became part of the family.

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We have the different sections
for descriptions, for your website

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description, Airbnb, Vrbo, and
something I just never really

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understood why we had those.

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And now I know it's for, SEO
purposes and you want to have those

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different descriptions for those
different platforms and when people

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are searching for vacation rentals.

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Another thing was the gallery
as part of the unit setup.

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Of course I know the gallery, but to
actually know how to set it up properly.

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I cringed a little bit when I looked
at my first photos of the few units

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I had when I started with Costco and
Katrina was amazing in guiding us.

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And, very, she was very kind when
she was telling us the improvements

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we needed to make on them.

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? It's really cool to get to be
part of that journey  with you.

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Yeah, it's been pretty exciting and
definitely eyeopening on many things.

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You just get kind of tunnel vision
when you're in development, just

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spitting things out, getting it done.

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And to really understand a lot more of
the use cases for a lot of these features.

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It's been wonderful.

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And to start using them,
in my day to day business.

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Yeah, really cool.

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Number eight and the final
one is work order approval.

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So another one I learned from Costco
had no idea my system could do this.

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So it was not a feature that I must've
been part of when it was built.

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Having, this parent logic where
the work order you can set, is it

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maintenance is the HVAC almost like
categories for the work orders,

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but the best feature that I love.

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And I learned about through you was
the approval process for owners.

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So.

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Of course, I know you can trigger a
document, but to have a button for them

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to approve or deny that work order.

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I just think it was so wonderful creating
even more transparency with my owners.

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It really showed more of our value
managing their properties, because

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they're seeing every work order
coming in and being able to approve

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it before it even gets started.

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So, I thought that was a very cool
new feature that I didn't know

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about, and you shared that with me.

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I love it that you love that.

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And I'll tell you this, that it has
been a game changer for us from a

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business development point of view,
being able to tell homeowners we do

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that because people just don't do that.

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And then retention, and at the beginning,
owners were a little shocked by it

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because all these messages were coming
out . And so once we got them past

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that, I think it's been one of the
reasons why we've been able to reduce

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the current a lot for our inventory set.

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Yeah, I believe that.

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I believe that.

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I mean, any communication I had with
owners before regarding maintenance

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was mostly text phone calls.

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And as I grow I'm just not going
to be able to keep up with that.

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. It becomes unmanageable
through the other channels to

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.
Exactly.

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You have a back story with the Harley
Davidson that you wrote around.

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? So I come from a family of riders.

00:12:50.624 --> 00:12:56.574
My mom rides, all my uncles,
brothers and I'm only five, three

00:12:56.624 --> 00:12:58.874
but I still rode pretty big bike.

00:12:59.434 --> 00:13:04.474
It was a Dyna low rider, a
hundred and two cubic inch.

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So it was pretty big.

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It's about 1700 CCs and.

00:13:08.099 --> 00:13:09.679
Rode it every day back and forth to work.

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That was the vehicle that I chose to
have over buying a second vehicle.

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I had the choice.

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Do we get a second vehicle
or do I get a motorcycle?

00:13:17.559 --> 00:13:18.639
And that's what I chose.

00:13:19.969 --> 00:13:23.553
That's a whole lot of bike, even
for a guy, six foot one, let alone

00:13:23.553 --> 00:13:24.523
somebody who's five foot three.

00:13:26.583 --> 00:13:28.933
, As long as I could stand
flat footed, I can ride it.

00:13:28.983 --> 00:13:29.533
That's it.

00:13:30.973 --> 00:13:31.733
That's really fun.

00:13:32.383 --> 00:13:34.683
Andrew, what is your favorite?

00:13:35.448 --> 00:13:41.318
Letter from the credo and why it
is definitely, Oh the relationship

00:13:41.318 --> 00:13:44.018
with owners I love from Costco.

00:13:44.088 --> 00:13:46.228
It just resonated with
me being owner centric.

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It is so important.

00:13:48.303 --> 00:13:51.543
I mean, even before I was part of
costs ago, getting into property

00:13:51.543 --> 00:13:55.333
management immediately I knew that's
what's priority is your owners.

00:13:55.433 --> 00:13:55.873
Right.

00:13:56.423 --> 00:14:01.333
And from the credo my, my favorite there
is say, I will build a professional

00:14:01.333 --> 00:14:03.323
relationship that transcends business.

00:14:03.468 --> 00:14:08.973
And and that's, I think how it
has to be, especially with owners.

00:14:09.003 --> 00:14:12.613
One of my first owners, any time he's in
town, wants to go to breakfast with us.

00:14:13.033 --> 00:14:13.803
Him and his wife.

00:14:14.213 --> 00:14:16.973
We have that personal relationship
with them, and even though I'm

00:14:16.973 --> 00:14:20.853
the small guy in the area, I'm
confident they will never leave me.

00:14:21.153 --> 00:14:22.863
And it is because of that relationship.

00:14:23.113 --> 00:14:25.023
They have brought us multiple owners.

00:14:25.023 --> 00:14:28.583
I have a couple of owners who brought
me at least three more owners.

00:14:28.903 --> 00:14:30.853
And it's, again, because
of that relationship.

00:14:30.863 --> 00:14:31.193
Yeah.

00:14:31.223 --> 00:14:36.203
I always talk about love letters from
our homeowners and, you being owner

00:14:36.203 --> 00:14:38.943
centric and caring about and building
these relationships that transcend

00:14:38.943 --> 00:14:41.593
business is like a love letter to them.

00:14:41.623 --> 00:14:46.393
And when they come into town and
they invite you out to dinner or to

00:14:46.403 --> 00:14:50.793
breakfast or, or send new owners your
way, that's a love letter back to you.

00:14:50.993 --> 00:14:54.683
And, there may be a problem with
the work order sometime, or.

00:14:55.073 --> 00:15:01.433
Maybe a reservation went wrong, but those
are the owners that don't call to quit.

00:15:01.623 --> 00:15:05.323
They call to resolve and communicate
with somebody who they care about.

00:15:06.153 --> 00:15:06.353
Yeah.

00:15:06.353 --> 00:15:10.903
And you obviously embody that
and that's really cool, Andrea,

00:15:10.903 --> 00:15:12.073
thank you so much for coming on.

00:15:12.073 --> 00:15:12.753
I can't tell you much.

00:15:12.753 --> 00:15:13.433
I appreciate it.

00:15:13.463 --> 00:15:18.703
And gosh, I learned so much in this short
podcast, I've got homework to do now.

00:15:20.403 --> 00:15:23.353
Well, it made me kind of dig into
those memory banks, it's been

00:15:23.353 --> 00:15:26.603
over seven years of developing
different features and products.

00:15:26.613 --> 00:15:27.633
So yeah, it was fun.

00:15:27.803 --> 00:15:28.303
It was fun.

00:15:28.303 --> 00:15:31.373
Kind of looking back at a few of the
features I had kind of forgotten about.

00:15:31.973 --> 00:15:32.323
Yeah.

00:15:32.523 --> 00:15:33.073
Good stuff.

00:15:33.753 --> 00:15:34.583
Well, thank you so much.

00:15:34.613 --> 00:15:36.223
And we'll talk to you again next time.

00:15:36.223 --> 00:15:36.283
Take care.

00:15:37.133 --> 00:15:37.493
All right.

00:15:37.493 --> 00:15:38.163
Thanks, Steve.

00:15:40.413 --> 00:15:41.943
It's the Casa Cast.

00:15:42.063 --> 00:15:44.283
We'll help you to manage Casa Cast.

00:15:44.973 --> 00:15:46.623
Give you an advantage.

00:15:46.628 --> 00:15:49.563
The Casa cast for the owner centric Way.

00:15:50.673 --> 00:15:52.953
Stay Casa Cast.

00:15:53.733 --> 00:15:59.928
We've got Orange Credo, the Casa cast,
our Kbo, nato, the Casa cast created.

00:16:03.618 --> 00:16:03.968
Let's.