Press 1 For Nick

Kerry Bodine is the co-author of Outside In and a globally recognized customer experience expert. She founded Bodine & Co. in 2014 on the belief that unified and profitable customer experiences must be built from within — and that requires new ways of working and thinking.
  • 0:41.206 People might know about you
  • 2:45.090  - 5:17.354 Why CX must be built from within the organization 
  • 6:16.947  -  7:37.675 Don’t make decisions based on flawed assumptions 
  • 8:15.106  -  9:17.159 Tell Stories to Solve Problems 
  • 9:46.294  - 11:03.806 The best way to deliver information is through aggregate/real-life storytelling 
  • 11:23.246 - 15:03.345 Get buy-in across the organization by showing how CX impacts business outcomes 
  • 17:25.918 - 20:20.225 Most companies think they deliver a great experience, but customers don't agree. How can they know for sure? 
  • 21:27.869 -  22:28.164 Has your organization delivered on your Mission, Vision, Values / Brand Attributes? 
  • 23:13.948 - 26:01.928 How to get in front of relationship management

ABOUT NICK GLIMSDAHL
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LISTENER SUPPORT
Purchase Nick’s books: 
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
Apparel: https://www.teepublic.com/user/press-1-for-nick

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BOOK RECOMMENDATIONS:
Learn about all the guests book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Creators and Guests

Host
Nick Glimsdahl
Podcast Host

What is Press 1 For Nick?

Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers.

Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more.

The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.