Download Kyle's Free Book At https://kylesbook.com
What's In This Episode:
🌟 (
00:00) Introduction to "Da Vinci's Discourse" with Kyle Campbell
🔍 (
00:31) Who is Dan Gingiss? Exploring the essence of customer experience
💡 (
01:16) The undeniable advantage of remarkable customer experiences
🛠 (
01:45) First steps in optimizing your customer journey
🚪 (
02:15) Seeing your business through your customers' eyes
😊 (
03:18) The power of viewing your practice from a patient's perspective
🔧 (
03:48) Identifying and fixing pain points for immediate improvement
🔮 (
04:14) Achieving an objective perspective on your business
📊 (
06:12) Detaching and objectively evaluating your service
🪜 (
06:45) Small changes for big impacts in customer experience
🤝 (
07:15) Empowering every employee to improve customer experiences
📝 (
07:42) Making every touchpoint an opportunity to impress
⏰ (
08:42) Utilizing the first two weeks post-contract to affirm customer's decisions
👥 (
09:10) Creating positive associations from the get-go
🔗 (
10:03) The significance of customer retention over acquisition
🔄 (
10:32) The seamless handoff from sales to customer success
📍 (
12:19) Identifying every touchpoint in the customer journey
🎨 (
13:19) Mapping customer emotions for a tailored experience
🎙 (
22:17) How to create surveys that people actually want to take
💬 (
25:32) The three-step process of leveraging customer feedback effectively
🤖 (
36:50) Utilizing AI to analyze and improve customer experiences
🎯 (
42:17) The importance of asking the right questions for impactful improvements
👕 (
47:55) How Lululemon creates loyal customers through exceptional experiences
In this episode of "Da Vinci's Discourse," Kyle Campbell sits down with Dan Gingiss, a renowned customer experience keynote speaker, to dive deep into the art of crafting a million-dollar customer experience that not only retains customers but turns them into vocal advocates for your brand. Discover the secret behind the biggest competitive advantage any company can have, and learn actionable steps to start improving your customer journey today.
Whether you're looking to overhaul your customer experience strategy or make small, impactful changes, Dan's insights will guide you toward creating those memorable experiences that keep customers coming back for more. From seeing your business through your customers' eyes to leveraging AI for in-depth analysis and improvement, this episode covers it all.
And if you're curious about how to directly apply these insights into your own business, head over to https://kyle.ltd to explore further.
Don't miss out on transforming your business into a brand that people love and talk about. Download Kyle's free book now at https://kylesbook.com and take the first step toward creating a remarkable customer experience.