WEBVTT NOTE This file was generated by Descript 00:00:08.748 --> 00:00:11.238 Matt: Hey gravity formers it's Monday, December 11th. 00:00:11.628 --> 00:00:14.778 And of the year updates or hear some clips from the summit and 00:00:14.778 --> 00:00:18.858 a bit of a holiday break it's breakdown, a gravity forms podcast. 00:00:25.445 --> 00:00:28.415 The last time you heard my voice, I was prompting you to tune in to 00:00:28.445 --> 00:00:32.585 the first ever gravity forms summit, specifically developed for agencies 00:00:32.585 --> 00:00:36.695 and freelancers using gravity, but also looking to get a comprehensive outlook 00:00:36.965 --> 00:00:38.795 on growing a digital services business. 00:00:39.155 --> 00:00:42.785 We invited our certified developers and other agency partners to share 00:00:42.815 --> 00:00:46.235 their lessons with you while providing some valuable takeaways you could 00:00:46.235 --> 00:00:47.765 implement into your business. 00:00:47.885 --> 00:00:49.625 Here's a few clips from the live stream. 00:00:49.985 --> 00:00:52.595 Which was recorded to YouTube and I'll link the show. 00:00:52.865 --> 00:00:54.005 In the show notes. 00:00:56.145 --> 00:00:59.205 Kathy: Let's just jump right into it and start talking about some 00:00:59.205 --> 00:01:02.795 of these strategies and things that you can do with Gravity Forms 00:01:03.095 --> 00:01:05.095 in order to close more sales. 00:01:05.298 --> 00:01:11.538 Our goal with any sales process is to make it easier for prospects, for 00:01:11.538 --> 00:01:13.088 customers to do business with us. 00:01:13.228 --> 00:01:18.048 Our job is to remove as much friction from those initial stages of relationship. 00:01:18.143 --> 00:01:22.713 With our customers so that they feel like we are a genuine 00:01:22.713 --> 00:01:27.163 part of their organization with their goals being our goals as 00:01:27.163 --> 00:01:27.623 David: well. 00:01:27.943 --> 00:01:28.703 It's fun. 00:01:29.083 --> 00:01:31.593 It's exciting, but it's tough. 00:01:32.333 --> 00:01:34.543 Internal projects can be just as hard. 00:01:35.303 --> 00:01:40.673 Complex requirements always seem to extend beyond core plugin functionality. 00:01:41.383 --> 00:01:44.063 It's not like you only have one project on your plate either. 00:01:44.323 --> 00:01:47.564 You're always juggling a few, many projects. 00:01:47.914 --> 00:01:49.394 There's so little time. 00:01:49.827 --> 00:01:52.947 can't afford to dig in and figure out the most perfect solution for every 00:01:52.947 --> 00:01:54.987 problem because you have deadlines. 00:01:55.292 --> 00:01:58.392 And after those deadlines, you have new projects starting soon, 00:01:59.262 --> 00:02:00.422 but you're not here to complain. 00:02:01.102 --> 00:02:02.472 You're here to get the job done. 00:02:02.973 --> 00:02:06.763 that's why you're listening to this bearded fellow tell you about GravityWiz 00:02:07.063 --> 00:02:12.043 and how we can help you conquer any project on time and in style. 00:02:12.369 --> 00:02:14.409 Matt: I enjoyed hosting the live stream and look forward 00:02:14.409 --> 00:02:16.389 to doing it again in 2024. 00:02:16.449 --> 00:02:19.239 If you attended the summit and have some specific feedback. 00:02:19.509 --> 00:02:21.369 For what you'd like to see next year. 00:02:21.699 --> 00:02:25.719 Go ahead and email me, matt@gravityforms.com. 00:02:26.679 --> 00:02:29.379 I'm looking for more feedback from users that leverage gravity 00:02:29.379 --> 00:02:31.509 forms to sell stuff online. 00:02:31.779 --> 00:02:34.539 It could be digital goods, a membership or anything really. 00:02:34.869 --> 00:02:38.649 I'd like to hold a couple of interviews for the podcast highlighting how gravity 00:02:38.829 --> 00:02:41.139 might power your e-commerce experience. 00:02:41.379 --> 00:02:43.269 End users and agencies are welcome. 00:02:43.659 --> 00:02:46.959 I'm going to link a short three question form to fill out in the 00:02:46.959 --> 00:02:50.379 show notes, . out that form and I'll reach out to you for an interview. 00:02:51.338 --> 00:02:55.358 or here, the team is preparing to get some final updates to gravity forms 00:02:55.358 --> 00:02:57.308 before the Christmas break hits. 00:02:57.638 --> 00:02:58.898 As for this podcast. 00:02:59.198 --> 00:03:02.498 You won't hear me until the end of January, 2024. 00:03:02.498 --> 00:03:03.338 Yes, that's right. 00:03:03.608 --> 00:03:04.208 Break down. 00:03:04.208 --> 00:03:05.978 We'll take a short holiday break. 00:03:06.248 --> 00:03:09.278 We'll stay indulge in too much eggnog. 00:03:09.968 --> 00:03:12.638 Gravity forms 2.8 is out fingers crossed. 00:03:12.638 --> 00:03:15.548 By the time I release this episode, it brings one of my favorite 00:03:15.548 --> 00:03:19.688 updates as of late compact view inside the form editor window. 00:03:20.138 --> 00:03:23.048 Gone are the days of endlessly scrolling or getting lost 00:03:23.048 --> 00:03:24.548 in a deluge of form fields. 00:03:24.548 --> 00:03:28.718 Users can now collapse fields for an improved navigation experience. 00:03:29.138 --> 00:03:32.828 Gravity SMTP beta one has officially graced your dashboard 00:03:32.858 --> 00:03:36.098 log in and download it to your staging sites or playground sites. 00:03:36.548 --> 00:03:40.448 I don't recommend you use it on a production ready site yet, unless you 00:03:40.448 --> 00:03:46.178 plan on sending us lots of feedback, gravity SMTP will help you effectively 00:03:46.178 --> 00:03:49.538 and safely deliver emails, leaving your WordPress website, whether it's 00:03:49.538 --> 00:03:53.288 your forms, notification emails, or your user password modification. 00:03:53.288 --> 00:03:57.278 Notice delivering emails is important to your business, and we're ramping up to 00:03:57.278 --> 00:04:00.968 help you with that experience, especially when you're using the gravity forms. 00:04:00.968 --> 00:04:01.418 Plugin. 00:04:01.718 --> 00:04:04.178 2024 is going to be a great year for gravity forms. 00:04:04.178 --> 00:04:06.488 And we're happy to have you here with us. 00:04:07.058 --> 00:04:09.728 But we're not done with that holiday cheer either. 00:04:09.728 --> 00:04:12.158 We've got a range of updates to your favorite. 00:04:12.158 --> 00:04:13.508 Ad-ons here at gravity forums. 00:04:13.508 --> 00:04:16.028 Here's a list of updates that you might've missed. 00:04:16.118 --> 00:04:16.748 Convert kit. 00:04:16.748 --> 00:04:24.248 1.0 was released Stripe 5.3 and possibly 5.4 today was also released turnstile 1.1. 00:04:24.248 --> 00:04:28.568 If you're looking for a capture alternative chained selects 1.7 00:04:28.568 --> 00:04:35.138 conversational forms, 1.2 poles, 4.2 and PayPal checkout 3.0, make 00:04:35.138 --> 00:04:36.188 sure you're running the latest and. 00:04:36.218 --> 00:04:37.658 Greatest of those ad-ons above. 00:04:38.048 --> 00:04:42.098 And if you want to be the first in line to try out our new beta downloads, join the 00:04:42.098 --> 00:04:46.778 beta program@gravityforms.com slash beta. 00:04:47.614 --> 00:04:50.614 our behind the scenes segment here at gravity forms, I'm interviewing 00:04:50.674 --> 00:04:53.164 veterans support engineer, Chris Hager. 00:04:53.254 --> 00:04:57.124 I joked that he's been here so long that gravity forms built the office around him. 00:04:57.664 --> 00:04:59.044 And that was almost the case. 00:04:59.344 --> 00:05:01.774 If you ever had the pleasure to meet Chris through your support 00:05:01.774 --> 00:05:06.124 portal, you know how dedicated he is to solving gravity form issues and 00:05:06.124 --> 00:05:08.044 helping you our beloved customer. 00:05:08.114 --> 00:05:09.404 So let's go behind the scenes. 00:05:09.404 --> 00:05:10.694 of support with Chris. 00:05:10.994 --> 00:05:15.074 Hope you enjoy this interview segment, and I'll see you in the new year. 00:05:20.377 --> 00:05:21.437 Hey, Chris, welcome to breakdown. 00:05:22.347 --> 00:05:22.797 Chris: Hi, Matt. 00:05:22.817 --> 00:05:23.237 Thank you. 00:05:23.357 --> 00:05:23.947 Thank you for having 00:05:23.947 --> 00:05:24.177 Matt: me. 00:05:24.617 --> 00:05:27.307 An aptly named podcast for somebody who works in the 00:05:27.307 --> 00:05:28.667 support side of gravity forms. 00:05:28.797 --> 00:05:29.747 We're at breakdown. 00:05:29.747 --> 00:05:32.847 Chris: We haven't been any breakdowns lately, so we're doing okay. 00:05:33.867 --> 00:05:34.567 Matt: What do you think? 00:05:34.567 --> 00:05:37.267 makes Gravity Forms support different than most? 00:05:37.347 --> 00:05:39.667 Let me hit you with the heavy handed question first. 00:05:40.117 --> 00:05:42.647 Don't worry, our bosses are not listening to this. 00:05:43.557 --> 00:05:43.987 Chris: Not yet. 00:05:44.437 --> 00:05:45.497 what makes us different? 00:05:45.837 --> 00:05:49.467 I think the amount of experience that we have with the product 00:05:49.507 --> 00:05:52.177 and with WordPress in general is probably what makes us different. 00:05:52.567 --> 00:05:55.527 I don't think we're faster than other people but I believe our 00:05:55.777 --> 00:05:58.737 responses are much higher quality than a lot of the support you get. 00:06:01.197 --> 00:06:07.037 Matt: Our customers, heck myself included, because I'm a 10 plus year, we ought 00:06:07.037 --> 00:06:08.737 to hand out plaques to our customers. 00:06:08.747 --> 00:06:13.817 Now that I think about it, like if you're a 10 year customer, you get a little 00:06:14.327 --> 00:06:17.117 crystal plaque that you can put up. 00:06:17.127 --> 00:06:20.347 But I think our customers expect this from us. 00:06:20.367 --> 00:06:22.367 We've been in the business for so long 00:06:22.417 --> 00:06:28.887 do you think our customers are a different type of, of plugin user than most seasoned 00:06:28.897 --> 00:06:33.307 more been around the block a bit more than most, or are a lot of us getting a lot of 00:06:33.307 --> 00:06:36.917 new or a lot of their interactions, new users getting into the game of WordPress? 00:06:37.907 --> 00:06:42.707 Chris: Yeah, it changes, the customers that we have since gravity forms is 00:06:42.717 --> 00:06:44.977 the first paid Plug in for WordPress. 00:06:45.517 --> 00:06:52.657 I think they expect a higher level of support just for that fact So that's 00:06:52.657 --> 00:06:57.067 one thing the second part of that would be that I believe our customers 00:06:57.067 --> 00:06:59.137 are expecting how do I put it? 00:07:01.087 --> 00:07:04.777 Because they've been doing it for so long, they've evolved their solutions 00:07:04.867 --> 00:07:07.597 quite a bit, and they're very complex integrations at this point. 00:07:07.727 --> 00:07:10.827 So when they get stuck, they're really stuck, and they need us, because 00:07:11.117 --> 00:07:14.167 they've been doing this on their own for ten minutes, or ten minutes, 00:07:14.177 --> 00:07:18.167 for ten years, and they really just need us to get them out of a jam, 00:07:18.647 --> 00:07:20.927 you know, where they've just gotten 00:07:20.927 --> 00:07:21.387 Matt: stuck. 00:07:21.637 --> 00:07:24.647 And there are, there are some that who have only used it for ten minutes, right? 00:07:24.817 --> 00:07:27.817 And that experience is, is quite different. 00:07:28.327 --> 00:07:34.182 you know What do you wish maybe WordPress, the software, did 00:07:34.192 --> 00:07:38.492 differently, if anything, that made that experience a little bit 00:07:38.502 --> 00:07:39.962 better for that 10 minute person? 00:07:39.962 --> 00:07:43.632 Hey, I just got this thing, some, I was at a Word, I was at this meetup and somebody 00:07:43.642 --> 00:07:44.992 said, you gotta use Gravity Forms. 00:07:44.992 --> 00:07:49.042 It's the, it's the best, it's the most trusted, but they're really wrestling 00:07:49.042 --> 00:07:51.312 with the, with, with WordPress itself. 00:07:51.322 --> 00:07:53.302 Do you, do you have a, a feeling you wake up to every day? 00:07:53.302 --> 00:07:55.272 Man, I wish WordPress just did this instead. 00:07:56.142 --> 00:07:57.961 Chris: I don't actually with WordPress. 00:07:57.962 --> 00:08:02.052 I, I think it's not a cohesive experience. 00:08:02.062 --> 00:08:04.562 You, you install WordPress, you're faced with the dashboard. 00:08:04.562 --> 00:08:06.642 You don't know what to do from there necessarily. 00:08:06.882 --> 00:08:08.392 So I don't focus too much on that. 00:08:08.712 --> 00:08:12.832 But I do focus on, you know, what we, our customers see with Gravity Forms. 00:08:12.832 --> 00:08:15.492 And we've, you know, we've added Installation Wizard a 00:08:15.492 --> 00:08:18.232 couple major versions back, which is a big leap forward. 00:08:18.232 --> 00:08:19.802 So you get a screen right off the bat. 00:08:19.802 --> 00:08:22.202 You enter your key, answer a few questions, and now you've 00:08:22.202 --> 00:08:25.072 got form templates to start right away just by clicking. 00:08:25.072 --> 00:08:27.812 So I think it's much easier now than it used to be. 00:08:28.397 --> 00:08:33.107 And, you know, the, the 10 minute user that we sometimes run across, that 00:08:33.117 --> 00:08:36.077 happens a lot right around this time of year with the Thanksgiving Black Friday 00:08:36.077 --> 00:08:40.887 sale, we end up with a whole bunch of new customers, maybe haven't been using 00:08:40.887 --> 00:08:44.447 WordPress for very long, they know they need to use Gravity Forms, they install 00:08:44.447 --> 00:08:48.527 it, and then they come to us, and those questions are great because we get You 00:08:48.527 --> 00:08:52.347 know, that's kind of our wheelhouse is explaining the basics of how things work. 00:08:52.547 --> 00:08:54.607 So it's very easy for us to answer those and help those 00:08:54.797 --> 00:08:55.957 people out and get them started 00:08:55.957 --> 00:08:56.487 Matt: right away. 00:08:57.907 --> 00:09:00.407 They built the gravity forms office around you, right? 00:09:00.407 --> 00:09:01.427 You've been here that long. 00:09:02.377 --> 00:09:03.467 How long have you been here? 00:09:03.517 --> 00:09:07.717 Chris: I've been here since 2011, before the office was 00:09:07.717 --> 00:09:09.777 built, we were in Kevin's house. 00:09:09.907 --> 00:09:10.207 Yeah. 00:09:10.297 --> 00:09:13.067 So, and Dana's desk was under the stairs. 00:09:13.067 --> 00:09:16.547 Matt: So you've seen, you've seen a thing or two. 00:09:16.557 --> 00:09:19.547 You've seen the evolution of not only Gravity Forms WordPress, 00:09:19.557 --> 00:09:21.337 but the, but the end user, right? 00:09:21.407 --> 00:09:24.897 Expectations and, and what they're building with, with software. 00:09:25.297 --> 00:09:26.477 You've seen quite a rollercoaster 00:09:26.477 --> 00:09:26.737 ride. 00:09:27.307 --> 00:09:28.257 Chris: Yeah, we have. 00:09:29.407 --> 00:09:32.077 I was thinking about that question a lot, you know, the people 00:09:32.077 --> 00:09:34.537 who've been using gravity forms a long time have really built. 00:09:34.732 --> 00:09:39.502 Some impressive systems around that and they've got, you know, hundreds 00:09:39.502 --> 00:09:43.792 of thousands of entries and all these integrations tied up with CRMs and 00:09:43.792 --> 00:09:45.462 payments and, and things like that. 00:09:45.462 --> 00:09:48.682 So when they come to us for help, they, they're really stuck. 00:09:48.712 --> 00:09:51.152 You know, they've been using it a long time and it's been working great, 00:09:51.292 --> 00:09:53.852 but now they've run into some problem that they need our support for. 00:09:53.852 --> 00:09:56.732 So those are the, those are the ones that we're kind of getting 00:09:56.732 --> 00:10:01.292 now on top of the, the very simple, Hey, I just installed WordPress 00:10:01.292 --> 00:10:02.662 and I just installed gravity forms. 00:10:02.662 --> 00:10:03.462 What do I do now? 00:10:04.347 --> 00:10:07.457 Matt: It's one of the things that I know we are challenged with. 00:10:07.557 --> 00:10:12.237 I'm not going to speak for product and engineering, but from the marketing 00:10:12.237 --> 00:10:17.247 side, like we look at other solutions that are out there, especially solutions 00:10:17.247 --> 00:10:20.847 that have only been out on the market for a year, a couple of years, right? 00:10:20.857 --> 00:10:22.727 And they are. 00:10:23.362 --> 00:10:26.382 Their customers, their end users aren't even scratching the surface 00:10:26.382 --> 00:10:30.042 to the complexity of what some people are using Gravity Forms for. 00:10:30.302 --> 00:10:34.572 Gravity Forms, quite literally, is the infrastructure, or the plumbing, 00:10:34.582 --> 00:10:38.502 if you will, for a lot of, like, SaaS based apps we've seen, right? 00:10:38.502 --> 00:10:41.412 People are building these, it's connecting, it's communicating, it's 00:10:41.422 --> 00:10:43.242 storing data, it's sending data. 00:10:43.742 --> 00:10:45.882 it is not just a contact form. 00:10:46.342 --> 00:10:49.672 Which makes your job particularly challenging, I'd imagine when somebody 00:10:49.672 --> 00:10:54.542 comes knocking on the door with a super complex thing, do you have a, a war 00:10:54.542 --> 00:10:58.342 story that, of, of, or just an example of something that was like, wow, I 00:10:58.372 --> 00:11:00.552 can't believe you have built that with 00:11:00.562 --> 00:11:01.302 Chris: gravity forms? 00:11:01.882 --> 00:11:03.842 Yeah, we do get those quite a bit. 00:11:04.282 --> 00:11:09.132 And, I'm trying to think of an example specifically, you know, built around 00:11:09.132 --> 00:11:10.912 that, we acquired gravity flow. 00:11:11.252 --> 00:11:15.962 Last year, so we're seeing a lot more complex integrations like you just 00:11:15.962 --> 00:11:19.992 described with all of these steps and all of these Integrations and I don't get too 00:11:20.002 --> 00:11:23.422 much involved in the gravity flow side of things, but I know they're building 00:11:23.422 --> 00:11:25.922 some crazy Integrations over there. 00:11:26.472 --> 00:11:32.282 What we're seeing now is when there is a bug, this isn't to answer your 00:11:32.282 --> 00:11:35.682 question specifically, but what we're seeing is that a customer has, has 00:11:35.682 --> 00:11:39.032 built a system and it's as complex interaction of things that have 00:11:39.032 --> 00:11:40.852 to happen for this bug to surface. 00:11:41.152 --> 00:11:44.552 So it's something that we couldn't possibly have tested for, but when 00:11:44.552 --> 00:11:47.382 these three or four different things happen, you know, that's the kind 00:11:47.382 --> 00:11:48.902 of problem they come to us with now. 00:11:48.902 --> 00:11:51.342 So that's what makes the job a little more challenging. 00:11:52.722 --> 00:11:56.362 Matt: The The future of, Gravity Forms, of course, is bright. 00:11:56.362 --> 00:12:00.152 We're not going to give away any secrets, but we have Gravity SMTP, that we talk 00:12:00.162 --> 00:12:02.642 about quite often, add on after add on. 00:12:03.282 --> 00:12:04.532 It's not going to get easier. 00:12:05.642 --> 00:12:05.832 Right? 00:12:05.882 --> 00:12:06.062 No. 00:12:06.162 --> 00:12:09.682 you will be supporting, more and more in the future. 00:12:09.802 --> 00:12:13.962 How often do you see a unique problem show up? 00:12:14.012 --> 00:12:15.672 Because I'm sure you've seen it all. 00:12:16.232 --> 00:12:18.422 When are you hit with something new that you've never seen before? 00:12:19.202 --> 00:12:19.332 I 00:12:19.332 --> 00:12:21.072 Chris: think that still happens every day. 00:12:22.062 --> 00:12:25.022 we do see a lot of the same problems. 00:12:25.262 --> 00:12:26.582 those are the easy ones. 00:12:26.582 --> 00:12:28.002 Those are the easy ones to knock out. 00:12:28.252 --> 00:12:33.152 But we're seeing Like I explained, these complex, a complex payment form, 00:12:33.152 --> 00:12:37.902 and when you have additional payment methods enabled, and you've got a trial 00:12:38.172 --> 00:12:43.112 set up, and you have conditional logic that only happens on certain times, then 00:12:43.112 --> 00:12:46.632 you see this bug, or even it could be a bug in something like Chrome, which 00:12:46.632 --> 00:12:51.712 we just fixed, where a certain set of circumstances resulted in the field in 00:12:51.712 --> 00:12:56.862 the form being cleared When you updated the payment total, for example, so it's 00:12:56.872 --> 00:13:01.592 very, these complex integrations are a little bit harder to troubleshoot. 00:13:01.652 --> 00:13:04.662 So I think every day I see something new and I learn a lot from the other 00:13:04.662 --> 00:13:07.792 people in support actually, you know, just following tickets that I haven't 00:13:07.792 --> 00:13:11.552 seen before, seeing how they've resolved it or what they, you know, what 00:13:11.552 --> 00:13:14.962 troubleshooting steps they've taken to, to get to the source of the problem. 00:13:16.512 --> 00:13:20.352 Matt: There's a feature coming in, uh, Gravity Forms 2. 00:13:20.402 --> 00:13:20.892 8. 00:13:22.197 --> 00:13:23.097 Compact view. 00:13:24.787 --> 00:13:25.887 I can't wait for that. 00:13:26.257 --> 00:13:30.687 I'm sure as you're debugging more complex form fields, something like 00:13:30.687 --> 00:13:34.657 that is a welcomed feature to come. 00:13:35.387 --> 00:13:35.407 Yeah. 00:13:35.417 --> 00:13:36.537 Come to gravity forms. 00:13:37.027 --> 00:13:37.557 It's great. 00:13:37.687 --> 00:13:38.037 Yeah. 00:13:38.517 --> 00:13:40.867 Chris: We have a customer that, you know, talking about these long time 00:13:40.867 --> 00:13:44.547 customers, we have a customer that has a personal license, from probably 00:13:44.617 --> 00:13:47.787 10 years ago, have this complex form. 00:13:47.797 --> 00:13:49.607 They're in your area actually on East coast. 00:13:50.057 --> 00:13:53.467 And, they have this super complex form. 00:13:53.667 --> 00:13:55.197 Everything's arranged into columns. 00:13:55.197 --> 00:13:56.357 There's conditional logic. 00:13:56.387 --> 00:13:59.187 They're editing the form all the time in this compact view. 00:13:59.657 --> 00:14:04.357 I sent them a copy of, the, the beta release before it came out. 00:14:04.357 --> 00:14:05.407 And they're like, this is great. 00:14:05.427 --> 00:14:09.357 This is, you know, this is definitely addressed some of the issues we were 00:14:09.357 --> 00:14:12.327 having with editing these gigantic forms, which were very messy. 00:14:12.387 --> 00:14:15.967 So that for me, that's the biggest, the biggest feature in 2. 00:14:15.967 --> 00:14:18.057 8 that I'm looking forward to. 00:14:18.577 --> 00:14:21.247 Matt: Do you have a favorite add on to work with something that. 00:14:21.847 --> 00:14:23.927 You know, somebody comes through and says, Oh, I'm trying to 00:14:23.927 --> 00:14:24.967 make these custom post types. 00:14:24.967 --> 00:14:25.927 And you're like, Oh, I know this one. 00:14:25.927 --> 00:14:26.177 Really? 00:14:26.177 --> 00:14:27.707 This is my favorite one to work in. 00:14:27.707 --> 00:14:28.617 Like, this is my zone. 00:14:28.627 --> 00:14:28.777 Do you 00:14:28.787 --> 00:14:29.117 Chris: have one? 00:14:29.867 --> 00:14:30.117 Yeah. 00:14:30.117 --> 00:14:35.817 The CRM add ons, all of them and, and the zap Zapier add on, those are 00:14:35.837 --> 00:14:40.237 probably my favorite because you can manipulate the data that gravity forms 00:14:40.237 --> 00:14:44.667 has collected and modify it in some other way before sending it to that service. 00:14:44.937 --> 00:14:46.197 So any of our add ons. 00:14:46.712 --> 00:14:52.602 Allow for that, but those specifically, I like, um, taking that information. 00:14:52.602 --> 00:14:55.652 Like constant contact may need a date in a specific format and we 00:14:55.652 --> 00:14:56.892 collect in a different format. 00:14:56.892 --> 00:14:57.192 So. 00:14:57.682 --> 00:15:01.312 We can give them the filter that they need to modify that before 00:15:01.312 --> 00:15:02.432 they send it to the service. 00:15:02.442 --> 00:15:03.962 So I'd prefer those 00:15:04.012 --> 00:15:06.132 Matt: We have a slack channel for support. 00:15:06.132 --> 00:15:10.622 We have many slack channels and I often see folks from our support team 00:15:10.632 --> 00:15:16.182 like post You know Customers saying like oh, I really appreciated that 00:15:16.182 --> 00:15:18.832 help Couldn't you know couldn't have done this without you kind of thing. 00:15:19.222 --> 00:15:23.582 I think those moments right there When you're sending data from Gravity Forms to 00:15:23.582 --> 00:15:27.162 another service, right, you're enabling somebody to do something that makes them 00:15:27.162 --> 00:15:30.872 feel really powerful, 15 years ago, you needed a developer to do that, right? 00:15:30.892 --> 00:15:36.212 Even pre, Gravity Forms, and do you ever see, I know customers may praise 00:15:36.212 --> 00:15:39.272 you on the support side, but do they ever say, do you ever see any of 00:15:39.272 --> 00:15:40.662 those praises of, like, the software? 00:15:40.662 --> 00:15:44.832 Like, man, this made me feel powerful, like, I felt like a developer, or 00:15:44.832 --> 00:15:46.752 this made me achieve something. 00:15:47.142 --> 00:15:49.862 That I never thought was possible, like taking this data and sending 00:15:49.862 --> 00:15:53.092 it to constant contact, man, you just saved me 25 hours of work. 00:15:53.472 --> 00:15:54.232 you ever see those come 00:15:54.232 --> 00:15:54.442 Chris: through? 00:15:55.192 --> 00:15:58.912 We don't, we don't get that comment very often, but we do, we do see that 00:15:58.952 --> 00:16:02.832 where, especially when, when Zapier was introduced and we introduced our Zapier 00:16:02.832 --> 00:16:05.431 add on, just how it enabled you to. 00:16:05.432 --> 00:16:08.782 You can integrate the data you collect on your site with any 00:16:08.782 --> 00:16:10.202 service you wanted to, really. 00:16:10.572 --> 00:16:11.972 And then Zapier has improved. 00:16:12.012 --> 00:16:14.302 And they actually have an AI tool now where you can kind of 00:16:14.862 --> 00:16:17.542 just type in what you want and it will create the Zap for you. 00:16:17.552 --> 00:16:21.062 Which, you know, for add ons that don't exist in Gravity Forms, 00:16:21.072 --> 00:16:23.672 you can use Zapier to connect to all these additional services. 00:16:23.722 --> 00:16:27.862 I think that's the one that makes us feel most powerful and Gravity 00:16:27.862 --> 00:16:30.822 Forms feel most powerful because you can send your data anywhere at that 00:16:30.822 --> 00:16:31.112 Matt: point. 00:16:32.222 --> 00:16:33.472 Chris, thanks for hanging out today. 00:16:33.482 --> 00:16:36.572 Folks who are listening, sometimes you might get a reply from Chris. 00:16:37.482 --> 00:16:38.292 I'm sure you enjoy it. 00:16:39.032 --> 00:16:39.472 Hopefully. 00:16:39.722 --> 00:16:40.462 I'm sure you enjoy it. 00:16:40.842 --> 00:16:43.032 If you're, if you're working, if you're listening to this episode 00:16:43.032 --> 00:16:45.522 right now and you're working through an issue with Chris, say thanks. 00:16:46.252 --> 00:16:46.722 All right. 00:16:47.122 --> 00:16:47.522 All right, Chris. 00:16:47.522 --> 00:16:47.982 Thanks a lot. 00:16:48.302 --> 00:16:48.982 Thanks, Matt. 00:16:57.582 --> 00:16:58.890 That's it for today's episode. 00:16:58.890 --> 00:17:01.710 If you could do one more thing for me today, share this episode 00:17:01.710 --> 00:17:05.250 on social media, your favorite Facebook group or Discord channel, 00:17:05.410 --> 00:17:07.370 spread the word about this podcast. 00:17:07.680 --> 00:17:08.920 It really helps. 00:17:08.920 --> 00:17:12.140 If you haven't added Breakdown to your favorite podcast app, point 00:17:12.140 --> 00:17:13.820 your browser to gravityforms. 00:17:13.840 --> 00:17:18.210 com slash breakdown and click the icon of your app to add us 00:17:18.240 --> 00:17:20.610 and listen to us every two weeks. 00:17:20.770 --> 00:17:23.350 Okay, we'll see you in the next episode.