The Tenant's Trust Problem | Episode 006

In this episode, John Doyle, sat down with Matthew Gardiner who is the ex CEO at Trafford Housing Trust.

Why... despite high landlord satisfaction scores is there still a trust problem for tenants? 🤔

It's a tough question, right?

Surely if the "satisfaction scores" are positive... there's nothing to worry about?

Yeah... well not quite according to Matthew Gardiner.

Over the course of this conversation, John & Matthew discussed:

✅ Why there is a trust problem/the root causes

✅ Why "making mistakes" & being "transparent" can help rebuild that trust factor

✅ Sustainability within the sector & why it's in the best interest of both Landlords & Tenants.

Hope you enjoy :)

What is The Social Housing Podcast?

The Social Housing Podcast will be a series of interviews with thought leaders in the Social Housing industry, providing them an exclusive platform to speak about topics important to them, while shaping the conversation around landlords and tenants.