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In this week’s episode, the geeks are joined by Jason, who is a tech expert and the leader of Uptime Solutions. The Tech Tribe discuss this week’s Hot Top – dealing with difficult conversations or situations at work. They share and discuss their experiences with handling client disputes, complaints and receiving abuse from clients. The Tech Tribe approach each situation with diplomacy, while still putting their staff’s, and their own, mental health first. They discuss how to set boundaries with clients, how to be firm yet professional, and how to practice excellent conflict resolution. They also discuss how to make a smooth transition when a client is leaving your services for another business, and how to not let it affect your ego. Listen to this episode to learn how to focus while at work with the help of focus rooms, and how to have a healthy work/life balance.
Episode Highlights:
How to handle difficult conversations
How to create healthy boundaries with clients
How to practice effective conflict resolution
How to know when it’s time to let a client go
How to have a smooth client transition
Partnerships, and the importance of a clear deal
The benefits of focus sessions
The importance of a work/life balance
Links
https://www.youtube.com/channel/UCU7RfW0taBMJP0PNCvmw5XQ (Our Youtube Channel)
https://www.facebook.com/techtribers (Facebook)
https://www.linkedin.com/company/the-tech-tribe/ (LinkedIn)
https://thetechtribe.com/ppp-book-download/ (FREE BOOK!)
Richard's Stuff:
✅ Rent Richards Brain:https://www.youtube.com/redirect?event=video_descriptionandredir_token=QUFFLUhqbG4taUYyWElEMzJsUWU3b3REc0ZCWldwVEJHQXxBQ3Jtc0tsdWZUc28tN3lYWlJYOUNmVUhxNEVtSWpXSnpXbmJONGtfY29OSldWc0hHT0ljeW9QMW40Ry1senZGMmVDQUhyRFhYU2hyYjlpTmE0VFd5UWg1WXdpRW5QRDhmc1gtUnF5dk53b3lKUzR2S0wtLVJtMAandq=https%3A%2F%2Fwww.tubblog.co.uk%2Frrb%2F ( https://www.tubblog.co.uk/rrb/)
✅ Richard's Blog:https://www.youtube.com/redirect?event=video_descriptionandredir_token=QUFFLUhqbDFSLW5hT1hZSE1mZURKd0Q1X3hGMWFPQ0FJZ3xBQ3Jtc0tsNHpUNFZMX0lXeTFvb1R5RW80cnRuZnpHUEdnUlBpYUh6Vk90M2x1UUZINVM0c0xuMXE1R1NFOEM1cFhJdEhWV0FoNE4xdERvLXh6MHc0eVRVNTdBYkRTNTVvc2pHWWRCQlYzeHJNTFFwMFJITE5CZwandq=https%3A%2F%2Fwww.tubblog.co.uk%2Fblog%2F ( https://www.tubblog.co.uk/blog/)
✅ Richard's Podcast:https://www.youtube.com/redirect?event=video_descriptionandredir_token=QUFFLUhqbnZsWnBib2RwQy1YWTUzakN4c3VzOTVWUkpNUXxBQ3Jtc0tsVUN1RVpCS0xxV0V1YUQ0dGZ0Ul9nb0hwYlkyWmhtbDJKd3JVYnJ5QmJxWW5NM2hVM3pmRGV3QnhhMmMteHAxcEliaW5SUXkzNG1XN1ZVenVXNEJtM3VGOERRRHI0aU40c04yQW5wRHVFSk1paUkzWQandq=https%3A%2F%2Fwww.tubblog.co.uk%2Fpodcast%2F ( https://www.tubblog.co.uk/podcast/)
Pete's Stuff:
✅ Coaching and Mentoring:https://www.youtube.com/redirect?event=video_descriptionandredir_token=QUFFLUhqbE50VEhzUE4tVDNfOFhWSk8zMDF0Z1U3ZG05QXxBQ3Jtc0ttWlhEWXhaTlJ6S0xYV1d4RExIWlE2NmQ5TmpxTHNlQnhQUVFjQ2F6aXphc1ZWUzdCX3EyMFNZWXJ1ejJpLUhLY0JOMDFvZGZkOTJ1OXpINkJUbFVWR2o3T2g1Mk4xZ0RxSjBEbzNqLXFsU1psS19Qawandq=https%3A%2F%2Fnotabusinesscoach.com%2F ( https://notabusinesscoach.com/)
✅ Personal Youtube:https://youtube.com/petematheson ( https://youtube.com/petematheson)
✅ Not a Business Coach Youtube:https://www.youtube.com/notabusinesscoach ( https://www.youtube.com/notabusinessc...)
Scott's Stuff:
✅ Cloud Nexus:https://www.youtube.com/redirect?event=video_descriptionandredir_token=QUFFLUhqa0xWS1YwVlNHTERGQ3pydGVqY1ZyRGZQYjFGd3xBQ3Jtc0ttZ3Q0azJpdTdYcXV0SnI4cDJINkszemJETklRbU9HS2M4WmxEM0t6c2lCOTkwYTBnV1lrUXNvWnZSYmY3OVEwcl9wMDgyZFpoWmVVOVY0VGpKaGNTV1FBTWF6NHZhNlp2U3ZuZTc3OGE1enY4R2x3VQandq=https%3A%2F%2Fcloudnexus.co.uk ( https://cloudnexus.co.uk)
✅ Youtube:https://youtube.com/cloudnexus ( https://YouTube.com/cloudnexus)
✅...
In this week’s episode, the geeks are joined by Jason, who is a tech expert and the leader of Uptime Solutions. The Tech Tribe discuss this week’s Hot Top – dealing with difficult conversations or situations at work. They share and discuss their experiences with handling client disputes, complaints and receiving abuse from clients. The Tech Tribe approach each situation with diplomacy, while still putting their staff’s, and their own, mental health first. They discuss how to set boundaries with clients, how to be firm yet professional, and how to practice excellent conflict resolution. They also discuss how to make a smooth transition when a client is leaving your services for another business, and how to not let it affect your ego. Listen to this episode to learn how to focus while at work with the help of focus rooms, and how to have a healthy work/life balance.
Episode Highlights:
Links
Richard's Stuff:
✅ Rent Richards Brain: https://www.tubblog.co.uk/rrb/
✅ Richard's Blog: https://www.tubblog.co.uk/blog/
✅ Richard's Podcast: https://www.tubblog.co.uk/podcast/
Pete's Stuff:
✅ Coaching & Mentoring: https://notabusinesscoach.com/
✅ Personal Youtube: https://youtube.com/petematheson
✅ Not a Business Coach Youtube: https://www.youtube.com/notabusinessc...
Scott's Stuff:
✅ Cloud Nexus: https://cloudnexus.co.uk
✅ Youtube: https://YouTube.com/cloudnexus
✅ LinkedIn: https://LinkedIn.com/in/scottriley76
Nigel's Stuff:
✅ The Tech Tribe: https://thetechtribe.com/geeks (40% First Month Discount)
✅ LinkedIn: https://www.linkedin.com/in/nigelgmoore/
Running an MSP or IT Service Provider is incredibly hard 😖
(yet also VERY rewarding at the same time 😁)
Join Pete, Scott, Richard, and Andrew for this light-hearted, entertaining show full of lessons, mistakes, stories, & craziness from the trenches of running and selling our own MSPs.
Each week, we'll dig into the latest MSP news of the week and we'll then deep dive into a HOT topic that's super relevant to the MSP space.
(including Marketing, Sales, Pricing, Packaging, People, Service Delivery, Mindset, and more).