5THWAVE - The Business of Coffee and Hospitality

Jeffrey Young is joined by cafe chain operators and back-of-house technology providers to understand what tech building blocks you will need to scale from one cafe, to two, to four and beyond.

Show Notes

Jeffrey Young is joined by cafe chain operators and back-of-house technology providers to understand what tech building blocks you will need to scale from one, to two, to four and beyond.

David Abrahamovitch, CEO of Grind, shows how he uses back-of-house technology to manage KPIs across his 11 cafes.

Joe Cripps, Managing Director of Trail, shows how removing cognitive load from your team simultaneously lowers costs, increases revenues while boosting customer service.

Dane Atkinson, CEO of Odeko,  explains how independent cafes can benefit from the same technology that the big coffee chains use but at a reasonable cost. 

Credits music: "Fire" by Ruby Confue, winner of the 2017 Coffee Music Project.

Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast

What is 5THWAVE - The Business of Coffee and Hospitality?

A forward-thinking interview series examining the business of progressive coffee culture.

The 5THWAVE Podcast is hosted by Jeffrey Young, Editor-in-Chief of 5THWAVE magazine and Founder of Allegra Group.

Each episode features inspiring stories, business lessons, and thought leadership from the entrepreneurs and industry experts blazing trails to success across the world of coffee.

The podcast will delve into the detail of achieving operational excellence, get to grips with green coffee sourcing and seek out the very best of global coffee culture. We’ll also examine the future of e-commerce and coffee at home, the changing face of cafés and coffee shops, and how to hone winning HR strategies – plus much more.

Tune into the 5THWAVE Playlist on Spotify to listen to all the credits music featured the show: https://open.spotify.com/playlist/45goieo3qIN1xT9hSGnWeI

Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVEPodcast