In this episode of the Shift Happens Podcast, we talk with Allen Hankins, COO of Triumph Financial, whose two decades of leadership span industries from telecom and energy to satellites and streaming. Drawing from this diverse background, Allen shares powerful lessons on the importance of overcommunicating during times of change. His approach to servant leadership, consistency, and accountability creates a foundation where teams can thrive, even in fast-moving environments.
Allen also explores how integrated customer experience is not a department; it’s a culture. For him, growth comes from aligning leadership development, employee engagement, and customer focus into one journey. His insights show how strong internal alignment fuels external impact. From real-world lessons to leadership reflections, there’s much more waiting for you in this episode.
Find Allen on LinkedIn: https://www.linkedin.com/in/allenhankins/
Neste episódio do Shift Happens Podcast, conversamos com Allen Hankins, COO da Triumph Financial, cuja trajetória de mais de duas décadas em liderança abrange setores como telecomunicações, energia, satélites e streaming. Com base nessa bagagem diversificada, Allen compartilha lições poderosas sobre a importância de se comunicar mais durante períodos de mudança. Sua abordagem de liderança servidora, consistência e responsabilidade cria uma base sólida onde as equipes podem prosperar.
Allen também reforça que a experiência integrada do cliente não é um departamento; é uma cultura. Para ele, o crescimento acontece quando o desenvolvimento da liderança, o engajamento dos colaboradores e o foco no cliente caminham juntos, de forma integrada. Seus insights mostram como o alinhamento interno cria um impacto externo. De reflexões sobre liderança a lições práticas do dia a dia, há muito mais esperando por você neste episódio.
We hope you enjoyed this episode of the Shift Happens Podcast.
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Connect with Kamila Adamatti on LinkedIn: https://www.linkedin.com/in/kamila-adamatti/
Visit the Shift Happens website here: https://shifthappensthepodcast.com/
Listen to Shift Happens on these podcast platforms:
Spotify: https://open.spotify.com/show/3FLkuYKoB8ultitr23MPj2
Apple Podcasts: https://podcasts.apple.com/us/podcast/shift-happens-podcast/id1814603417
Amazon Podcasts: https://music.amazon.com/podcasts/fa0cf758-f9fb-4cda-9ed8-55e04ec6b51f
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Shift Happens, presented by Kamila Adamatti, is a global leadership podcast that explores how transformative leaders drive meaningful change in complex, fast-moving environments. With episodes in both English and Portuguese (subtitled in both languages), the show delivers practical insights on communication, resilience, team development, strategic decision-making, and personal growth. Whether you're leading a business, managing change, or navigating your own leadership journey, Shift Happens provides the tools, inspiration, and perspectives to help you lead with intention and impact.