Destination CRM’s 2024 CX Megatrends to Watch Wrap Up with Samatha Middlebrook

Each year, Destination CRM magazine holds its Customer Experience Trends to Watch webinar. In fact, it’s the number one most popular roundtable topic they have each year. It’s where CX solution providers are invited to share what they believe are the 2024 trends to watch. 

This week, we’re talking all about trends of 2024 with our own Samantha Middlebrook, Senior Director of Product Marketing and Management for Contact Center Productivity at Upland. She presented at the webinar and is back with Pete Wright to share what she learned—and shared—from the CRM Magazines Customer Experience Trends to Watch Webinar. 

Links & Notes

• The Inner Circle Guide to Agent Engagement & Empowerment (uplandsoftware.com)
• 3 Ways AI Can Boost Your Contact Center Productivity (uplandsoftware.com)
• AI Guide for Contact Centers (uplandsoftware.com)

• (00:00) - Welcome to Connected Knowledge
• (01:52) - Call Center Trends for 2024
• (09:26) - AI

What is Connected Knowledge from Upland Software?

Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.