Scaling Practice Management by Talkie.ai

Your patients are already using AI. The question is whether your practice is ready for what they bring through the door.

Chris Hutchins spent 25 years building and defending the data systems behind real clinical care - including as Chief Data and Analytics Officer at Northwell Health and Lifepoint Health. He now advises health systems and boards on AI governance through Hutchins Data Strategy Consulting, hosts The Signal Room podcast, and just published his book Beneath the Signal.

He joins Jakub Grajcar to explain what makes AI actually work inside a practice - starting with the data underneath it.

We dig into:

🏥 Chris's #1 tip for growing a practice - be clear about who you are and why someone should trust you
📅 The visit type cleanup - why standardized time slots are what unlock no-show prediction and smarter schedule optimization
🌡️ Seasonality in your templates
✅ Book the follow-up before the patient leaves - the exam room door sign, the diabetic recall protocol every front desk should know, and why "not everything is an integration problem"
🤖 What to know about patients arriving with AI answers - what the models can't see and how to talk about it without losing trust
🔍 How to get much better output from AI
👤 Why the person using AI is the part that makes it valuable - and the one test worth applying to any tool

Resources mentioned:

👤 Guest: Chris Hutchins
LinkedIn: https://www.linkedin.com/in/chutchins-healthcare/
Hutchins Data Strategy Consulting: https://hutchinsdatastrategy.com
Speaking site: https://chrisjhutchins.com

🎙️ Podcast - The Signal Room (AI in healthcare: strategy, governance & ethical leadership)
Web: https://signalroompodcast.com
YouTube: https://www.youtube.com/@SignalRoomPodcast

📚 Book
Beneath the Signal - Chris Hutchins: https://www.amazon.com/dp/B0GYJDQBZR

🎙️ Related SPM episodes referenced in the conversation Saul Marquez on marketing and AI strategy (ep. 30) Dr. Louis Gilbert on people before profits (ep. 31)


🎥 See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg

What is Scaling Practice Management by Talkie.ai?

Scaling Practice Management is the show for healthcare practice leaders who want to grow smarter, not harder. Real stories, proven strategies, and emerging tech — all to help you scale your clinic without burning out your team or sacrificing patient care.