Fashion is an industry where customer experience is critical, it has to represent your brand values very accurately. Additionally, the experience is becoming more and more complex as it needs to deliver "phygital" high quality and consistent omni-channel experiences.
Dave, Sjoukje & Rob talk to Manyana Schmitz, Director Digital Optimization and Transformation at PVH, a fashion company in Europe that owns Tommy Hilfiger and Calvin Klein, about the changing nature of customer expectations, the impact the pandemic had on buying habits, what the digital response to under pinning a fast moving and complex B2C experience and Manyana shares some personal reflections on her leadership journey.
TLDR:
00:55 Intros
02:02 Cloud conversation with Manyana Schmitz
32:16 The Top Five Retail Technology Trends In 2023
40:49 Annual reunion with friends!
Guest
Manyana Schmitz: https://www.linkedin.com/in/manyanaschmitz/
Hosts
Dave, Sjoukje & Rob talk to Manyana Schmitz, Director Digital Optimization and Transformation at PVH, a fashion company in Europe that owns Tommy Hilfiger and Calvin Klein, about the changing nature of customer expectations, the impact the pandemic had on buying habits, what the digital response to under pinning a fast moving and complex B2C experience and Manyana shares some personal reflections on her leadership journey.
TLDR:
00:55 Intros
02:02 Cloud conversation with Manyana Schmitz
32:16 The Top Five Retail Technology Trends In 2023
40:49 Annual reunion with friends!
Guest
Manyana Schmitz: https://www.linkedin.com/in/manyanaschmitz/
Hosts
Dave Chapman: https://www.linkedin.com/in/chapmandr/
Sjoukje Zaal: https://www.linkedin.com/in/sjoukjezaal/
Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/
Production
Marcel Van Der Burg: https://www.linkedin.com/in/marcel-van-der-burg-99a655/
Dave Chapman: https://www.linkedin.com/in/chapmandr/
Sound
Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/
Creators & Guests
Host
Dave Chapman
Chief Cloud Evangelist with nearly 30 years of global experience in strategic development, transformation, program delivery, and operations, I bring a wealth of expertise to the world of cloud innovation. In addition to my professional expertise, I’m the creator and main host of the Cloud Realities podcast, where we explore the transformative power of cloud technology.
Host
Rob Kernahan
VP Chief Architect for Cloud and Cloud Realities podcast host, drives digital transformation by combining deep technical expertise with exceptional client engagement. Passionate about high-performance cultures, he leverages cloud and modern operating models to create low-friction, high-velocity environments that fuel business growth and empower people to thrive.
Producer
Marcel van der Burg
VP Global Marketing and producer of the Cloud Realities podcast, is a strategic marketing leader with 33+ years of experience. He drives global cloud marketing strategies, leveraging creativity, multi-channel expertise, and problem-solving to deliver impactful business growth in complex environments.
What is Cloud Realities?
Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working.
Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this?
They cover Intelligent Industry, Customer Experience, Sustainability, AI, Data and Insight, Cyber, Cost, Leadership, Talent and, of course, Tech.
Together, Dave, Esmee & Rob have over 80 years of cloud and transformation experience and act as our guides though a new reality each week.
Web - https://www.capgemini.com/insights/research-library/cloud-realities-podcast/
Email - Podcasts.cor@capgemini.com