In this episode of Portfolio Perspective: Managing Risk & Seizing Opportunity, Andrew welcomes Justin Pavek, Chief Credit Officer at Wallwork Financial. From his time in the Army to leading credit strategy at a fourth-generation finance company, Justin shares how long-term thinking, technology integration, and relationship-driven lending are helping Wallwork thrive—even in one of the most volatile transportation markets in recent years..
Key Topics Discussed:
- Post-COVID market correction and why many lenders were caught off guard
- Balancing growth with risk during a prolonged transportation downturn
- Wallwork's commitment to customer relationships and direct lending
- Strategic use of Salesforce and Power BI to improve underwriting
- Managing broker relationships and setting expectations upfront
- Early indicators of borrower distress and proactive collection strategies
- Secondary market pressure and valuation challenges in used equipment
- How third-party partnerships, like ACS, support lean internal teams
Notable Takeaways:
“We're in it for the long haul—through the good times and the bad.”
“If a customer misses their grace period, they're getting a phone call. We don’t wait until 30 days past due.”
“There’s value in being an advisor, not just a lender. We help our customers think beyond the deal.”
“With Power BI and Salesforce, we’re looking to make smarter credit decisions based on real data, not guesswork.”
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What is Portfolio Perspective: Managing Risk & Seizing Opportunity?
Welcome to Portfolio Perspective: Managing Risk & Seizing Opportunity, a podcast focused on the asset-based lending industry. Join Andrew Pace, Chief Client Experience Officer at Asset Compliant Solutions, as he interviews experts, shares insights, and explores strategies for managing risk, optimizing portfolio performance, and seizing opportunities in an ever-evolving financial landscape. From regulatory changes to technological advances, each episode provides actionable takeaways and deep dives into industry trends. Whether you’re a lender, servicer, or recovery expert, this podcast offers valuable perspectives to enhance your approach and improve outcomes.