Summary
On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit organization. In this insightful episode, Shawn and Jim unravel the complexities of leadership and explore the potential pitfalls of micromanagement, even when things appear to be running smoothly. Additionally, they discuss the warning signs that leaders must be vigilant about while discovering how to find that sweet spot between guidance and independence that leads to more effective and empowered teams. Don't miss this candid conversation on leadership in the service industry, where success hinges on mastering this fine-line!
Show Notes
(
2:23) Defining Micromanagement and Why It Occurs
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5:51) When Micromanagement Is Beneficial
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12:45) Motivating Disengaged Employees
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14:10) The Importance of Self Reflection in Leadership
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20:27) Mentorship in the Service Industry
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23:44) Providing Guidance without Limiting Creativity
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25:37) Encouraging a Mentorship Approach in Leaders
Links
Quotes
“Micromanaging is one of two things. Lack of trust. If you don’t trust somebody, you’re going to grind them if you have to. If you have a team that’s not following the basics, the little things, then you have to find a way to get back to those. Because once you lose those things, then you’re going to lose your ability to accomplish the big things…The other part is you have to train. If you don’t train well, then you get into this micro management of small systems and processes. So it’s related to planning, organizing, and execution.” - Jim Robinson, (
4:05)
“I would never squash that creativity in areas of weakness unless people embrace their weakness. Unless they do that, everything else is a threat. And the balance is when you get to that level of threat, what does that look like for them…Typically by going back to the fundamentals, I’ll go straight to the basics. Here’s what we do. Here’s why we do it. And then they usually process that.” - Jim Robinson, (
24:22)
“If you have the humble, hungry, and smart concept right, if you have the humility, I guarantee you the growth happens fast. It’s when that ego shows up and the humility is not present because I’m the best there is, that mentality stifles growth. It’s the ones that think they’re amazing that never get there. In those humble moments when they could grow, they stifle it by saying you're the problem.” - Jim Robinson, (
32:15)
What is Service Evolution?
Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.