What Works

Businesses are all about relationships, right?

Sure, I think we can all agree on that to one extent or another.

But what exactly do we mean by that?

Most often, a business’s relationships are understood in terms of customer service, promotional partnerships, and management structures. They’re draped in the same words we use to describe our time and money: optimization, efficiency, investment, opportunity.

That’s not the language we use to describe our relationships with the people we genuinely care about, though. Most of us don’t want to optimize our marriages or see our friendships as opportunities for advancement.

We want to connect.

To relate. To belong. To nurture. So what happens when we apply this same motivation to our business relationships?

This month, I’ve got a series on relationships for you. We’re going to explore the obvious—our relationships with customers, with our teams, and our colleagues. We’re also going to explore the not-so-obvious—our relationship to ourselves and our businesses.

As I mentioned, much of the talk about relationships in business is couched in the language of optimization, opportunity, and even domination and exploitation. When Gary Vee says he’s “crushing it,” it’s not really an “it” he’s crushing but a “who.” When we talk about likes, shares, clicks, and eyeballs, we forget that there’s are living, breathing humans on the other side of that metric.

Our capitalist culture has taught us to reduce all of these interactions to their ability to help us earn more and get ahead.

We’re taught to value individualism, speed & efficiency, competition, ownership, hierarchy, and the myth of the meritocracy. Jennifer Armbrust, who you’ll hear from later in this episode, describes these traits as part of patriachy and the masculine economy. Jennifer proposes a different type of economy, the feminine economy. In the feminine economy, we value abundance, gratitude, empathy, care, collaboration, and interdependence—the roots of true relationship.

It’s tempting to think that, because we’re small business owners, we’re always on the side of good, honest, sustainable business.

But since the patterns of domination and exploitation are baked into our definitions of power and success, we don’t get a free pass. Small business isn’t the solution to our problems but it can be a vehicle for pursuing business relationships in a more human way if we’re willing to examine how we do business and what that means for the people we’re in relationship with.

This is one expression of how Jennifer describes feminist entrepreneurship. She writes in Proposals for the Feminine Economy:

Feminist entrepreneurship requires that we quit equating masculine principles with success and power, and feminine principles with inadequacy and weakness. To do something as audacious as call your business “feminist” requires showing up every day with humility, heart, intrepid creativity, criticality, courage, self-love, and a passion for growth. It requires accountability to yourself, your business, and to the larger social project of dismantling patriarchal & oppressive systems.

How we understand the relationships we form in business and how we pursue nurturing those relationships can be a huge step in the direction of doing business through a feminist lens.

Show Notes








Businesses are all about relationships, right?



Sure, I think we can all agree on that to one extent or another.



But what exactly do we mean by that?



Most often, a business’s relationships are understood in terms of customer service, promotional partnerships, and management structures. They’re draped in the same words we use to describe our time and money: optimization, efficiency, investment, opportunity.



That’s not the language we use to describe our relationships with the people we genuinely care about, though. Most of us don’t want to optimize our marriages or see our friendships as opportunities for advancement.



We want to connect.



To relate. To belong. To nurture. So what happens when we apply this same motivation to our business relationships?



This month, I’ve got a series on relationships for you. We’re going to explore the obvious—our relationships with customers, with our teams, and our colleagues. We’re also going to explore the not-so-obvious—our relationship to ourselves and our businesses.



As I mentioned, much of the talk about relationships in business is couched in the language of optimization, opportunity, and even domination and exploitation. When Gary Vee says he’s “crushing it,” it’s not really an “it” he’s crushing but a “who.” When we talk about likes, shares, clicks, and eyeballs, we forget that there’s are living, breathing humans on the other side of that metric.



Our capitalist culture has taught us to reduce all of these interactions to their ability to help us earn more and get ahead.



We’re taught to value individualism, speed & efficiency, competition, ownership, hierarchy, and the myth of the meritocracy. Jennifer Armbrust, who you’ll hear from later in this episode, describes these traits as part of patriachy and the masculine economy. Jennifer proposes a different type of economy, the feminine economy. In the feminine economy, we value abundance, gratitude, empathy, care, collaboration, and interdependence—the roots of true relationship.



It’s tempting to think that, because we’re small business owners, we’re always on the side of good, honest, sustainable business.



But since the patterns of domination and exploitation are baked into our definitions of power and success, we don’t get a free pass. Small business isn’t the solution to our problems but it can be a vehicle for pursuing business relationships in a more human way if we’re willing to examine how we do business and what that means for the people we’re in relationship with.



This is one expression of how Jennifer describes feminist entrepreneurship. She writes in Proposals for the Feminine Economy:



Feminist entrepreneurship requires that we quit equating masculine principles with success and power, and feminine principles with inadequacy and weakness. To do something as audacious as call your business “feminist” requires showing up every day with humility, heart, intrepid creativity, criticality, courage, self-love, and a passion for growth. It requires accountability to yourself, your business, and to the larger social project of dismantling patriarchal & oppressive systems.



How we understand the relationships we form in business and how we pursue nurturing those relationships can be a huge step in the direction of doing business through a feminist lens.
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What is What Works?

Work is central to the human experience. It helps us shape our identities, care for those we love, and contribute to our communities. Work can be a source of power and a catalyst for change. Unfortunately, that's not how most of us experience work—even those who work for themselves. Our labor and creative spirit are used to enrich others and maintain the status quo. It's time for an intervention. What Works is a show about rethinking work, business, and leadership for the 21st-century economy. Host Tara McMullin covers money, management, culture, media, philosophy, and more to figure out what's working (and what's not) today. Tara offers a distinctly interdisciplinary approach to deep-dive analysis of how we work and how work shapes us.