In today's digital-first world, automating business processes is key to delivering better customer experiences.
Show Notes
This week, Ryan chats with Sean Sadler, a senior IT leader with a passion for implementing business process automation to drive organisational change.
Topics
- Business process automation & transformation
- Running an innovation challenge to generate new ideas to improve the business
- Using RPA to increase efficiency
- Integrating systems to improve customer experience
- Shadow IT
- Challenges of self-serve customer service
Meet Our Guest
Sean Sadler is a results-driven information technology leader with strong commercial acumen and more than 20 years’ experience devising IT enabled strategies to drive continuous innovation and increased capability. He enjoys making a difference and adding value, either by providing the necessary direction, structure and leadership, or by providing advisory / consulting services.
Connect with Sean:
https://uk.linkedin.com/in/sean-sadler-cloudchoicesShow LinksFollow us on Twitter:
@thedwwpodcast
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What is The Digital Workspace Works Podcast?
In the Digital Workspace Works podcast;
We will cover the ever-strengthened digital workspace. Together and with the help of experts we will unpack this broad term - Digital Workspace.
The ecosystem that blends people, process and technology so that work can get done.
We will focus on the various moving disjointed pieces which need to work together in harmony to enable the user with seamless and highly effective end user experience.