MGMA Podcasts

In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams welcomes Julie Mobley, the founder of Gemstone Consulting and the practice administrator at Coleman Internal Medicine in North Alabama. Julie is set to speak at the upcoming MGMA Operations Conference in Las Vegas, where she will be addressing the topic of navigating patient financial responsibility.

Key Takeaways:
  • Julie shares her diverse healthcare journey, including her background in speech pathology, software testing, and eventually transitioning into healthcare administration.
  • Julie has been an MGMA member for 10 years, initially introduced to the organization through her work with an EMR company.
  • As a practice leader, Julie emphasizes the importance of effective communication, emotional intelligence, and understanding personality differences to foster strong team dynamics.
  • Managing a remote chronic care management team presents unique challenges, which Julie addresses through quarterly in-person meetings and leveraging a physician-led leadership team.
  • Patient financial responsibility is a significant issue, with the recent rule change prohibiting the reporting of patient collections to credit bureaus. Julie outlines the impact on financial stability, administrative burden, and patient relationships.
  • Julie discusses strategies for educating patients on financial policies, including utilizing various communication channels and providing easy-to-understand resources.
Resources:
  • MGMA Operations Conference: The show will be held March 2-4, Bellagio Resort & Casino, Las Vegas, NV
  • Julie Mobley will be speaking twice at the show:
    • Bridging Gaps: Chronic Care Management and Value-Based Care (Monday, March 3, 7:30 AM – 8:30 AM PDT)
    • Navigating Patient Financial Responsibility (Monday, March 3, 10:15 AM – 11:15 AM PDT)

What is MGMA Podcasts?

Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you.

Explore the experiences and perspectives of trailblazing women in healthcare on "Women in Healthcare," or discover innovative strategies and solutions for your practice on "Business Solutions." Stay updated on the latest industry trends and news with "Week in Review," and gain valuable insights from industry leaders and MGMA members on "Member Spotlight." Don't miss our flagship show, "MGMA Insights," where we delve deep into the most pressing issues facing healthcare organizations today.

Whether you're seeking inspiration, practical advice, or in-depth analysis, the MGMA Podcast Network is your trusted companion on your journey towards excellence in healthcare management. Tune in and join the conversation today!