123. 7-Eleven Singapore's Managing Director, Anushree Khosla: "We don't just want to be a convenience store. We want to be a place of discovery."

Convenience retail is evolving beyond speed and accessibility. In this episode of OFFBounds, Paula Macaggi sits down with Anushree Khosla, Managing Director of 7-Eleven Singapore, to explore how one of the world's most recognizable retail brands is transforming its stores into destinations for discovery. Inspired by the success of convenience retail in markets like Japan, 7-Eleven Singapore is rethinking everything from store design and food innovation to viral products, collectibles, and customer experience to give consumers a reason to come back again and again.

Anushree also shares lessons from her career across India, Hong Kong, and Singapore, explaining why understanding consumer behavior is more important than ever and how leaders can build organizations that continuously adapt to changing customer expectations. The conversation offers valuable insights into retail transformation, merchandising strategy, convenience retail, and what it takes to stay relevant in one of the world's fastest-moving industries.

Creators and Guests

Host

Paula Macaggi

Informing Commerce Leaders | Founder of OFFBounds - #1 Podcast for Commerce Leaders | Speaker | Reta Awards Judge | Top Retail Expert 2024

Editor

Bicho de Goiaba Podcasts

A Brazilian podcast producer. Main clients: Coca-Cola, PepsiCo, Grant Thornton, SKF and Alelo.

What is OFFBounds Retail?

OFFBounds is where the world’s retail and commerce leaders go beyond headlines to talk about the decisions, strategies, and ideas shaping the future of the industry.

Every week, Paula Macaggi sits down in person with executives from leading brands, retailers, and technology companies for candid conversations about leadership, innovation, growth, and the realities behind building modern commerce businesses.

More than a traditional interview show, OFFBounds explores the human side of leadership: the risks taken, the lessons learned, the moments of reinvention, and the perspectives that rarely make it into press releases or conference stages.

Recorded in person with premium audio and video production, OFFBounds brings global commerce executives together in conversations designed to inform, challenge, and inspire the next generation of industry leaders.