In this episode of Mastering Property Management, we take you inside the operations of Chinook Mall – one of Canada’s most iconic and beloved shopping destinations! With 252 stores, top-tier restaurants, and a diverse mix of luxury and popular brands, it’s a property that millions of people love to visit.
But how does a mall of this scale run smoothly every day? We get the inside scoop from Mikayla Neustaedter, Operations Manager with Cadillac Fairview at Chinook Mall.
Mikayla shares her day-to-day life managing the fast-paced and ever-changing needs of such a large and complex space. From ensuring tenant satisfaction to maintaining safety and cleanliness for both the public and back-of-house operations, it’s all about creating exceptional places and experiences for everyone involved.
🔑 Key Takeaways:
✔️ What it’s like to manage a massive property with hundreds of stores and stakeholders
✔️ How to balance the needs of diverse tenants, from luxury brands to mid-range stores
✔️ Why safety and cleanliness are critical to delivering an exceptional tenant and customer experience
✔️ The importance of regular maintenance and inspections in a property of this scale
📢 Don’t miss this behind-the-scenes look at how one of Canada’s top shopping centers keeps everything running smoothly!
🎧 Watch now and learn actionable strategies for property management success!
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