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In this episode of the Data Hurdles podcast, Chris Detzel and Mike Burke interview Shane Mishler, COO of SD Tech, a managed service provider. They discuss Shane's career journey across different industries and the key skills and mindsets necessary for adapting effectively. They also explore the role of technology in small businesses, the use of data for consistency and quality, and the impact of emerging technologies like automation and AI. The conversation highlights the importance of documentation and the potential of AI in transforming business operations. Overall, the episode emphasizes the need for continuous learning and open-mindedness in the ever-evolving technology landscape.
Takeaways
Adapting across industries requires a mindset of continuous learning and being open to new experiences.
Working in the service industry can provide valuable skills in managing clients and expectations.
Technology plays a crucial role in small business growth and scalability, even in seemingly non-tech industries like food trucks and counseling.
Data is essential for enhancing customer relations and service delivery, as well as making informed decisions about business operations.
Emerging technologies like automation and AI have the potential to revolutionize business processes and improve efficiency.
Adapting across industries requires a mindset of continuous learning and being open to new experiences.
Working in the service industry can provide valuable skills in managing clients and expectations.
Technology plays a crucial role in small business growth and scalability, even in seemingly non-tech industries like food trucks and counseling.
Data is essential for enhancing customer relations and service delivery, as well as making informed decisions about business operations.
Emerging technologies like automation and AI have the potential to revolutionize business processes and improve efficiency.
Chapters
00:00
Introduction and Holiday Plans
Introduction and Holiday Plans
01:08
Introduction of Guest: Shane Mishler
Introduction of Guest: Shane Mishler
02:00
Transitioning Across Industries
Transitioning Across Industries
04:33
Key Skills and Mindsets for Adapting Across Industries
Key Skills and Mindsets for Adapting Across Industries
06:44
Different Paths to Success
Different Paths to Success
07:43
The Value of Working in the Service Industry
The Value of Working in the Service Industry
09:00
Transition to SD Tech
Transition to SD Tech
13:23
Starting a Franchise Model
Starting a Franchise Model
17:04
Role at SD Tech and Franchise Clients
Role at SD Tech and Franchise Clients
20:16
Utilizing Data for Consistency and Quality
Utilizing Data for Consistency and Quality
22:12
Using Data to Enhance Customer Relations and Service Delivery
Using Data to Enhance Customer Relations and Service Delivery
26:29
The Role of Technology in Small Business Growth
The Role of Technology in Small Business Growth
30:03
Emerging Technologies Impacting Business Operations
Emerging Technologies Impacting Business Operations
35:01
Embracing Technology and Having Conversations
Embracing Technology and Having Conversations
Creators and Guests
What is Data Hurdles ?
Data Hurdles is a podcast that brings the stories of data professionals to life, showcasing the challenges, triumphs, and insights from those shaping the future of data. Hosted by Michael Burke and Chris Detzel, this podcast dives into the real-world experiences of data experts as they navigate topics like data quality, security, AI, data literacy, and machine learning.
Each episode features guest data professionals who share their journeys, lessons learned, and the impact of data on industries, technology, and society. From overcoming obstacles in data pipelines to implementing groundbreaking AI solutions, Data Hurdles highlights the human side of data and the stories behind the innovations that are transforming the world. Join us to hear firsthand accounts of how data professionals are solving complex problems and driving the future of technology.