❌ Poor customer communication/service = Poor reputation.
If housing providers have learned anything over the last 12 months...
It's the importance of *quality communication* with tenants.
Communication that's:
✅ Proactive.
❌ Not reactive.
✅ Gentle.
❌ Not forceful.
✅ 24/7.
❌ Not 9-5.
And a shining example of a housing provider with that *quality communication* is Citizen.
Which is why for the upcoming episode of The Social Housing Podcast - we've brought on Steve Hayes...
(Head of Comms at Citizen)
To breakdown how they've proactively engaged with their 30,000 residents over the last year - by thinking more like Amazon rather than a "traditional housing provider"
The Social Housing Podcast will be a series of interviews with thought leaders in the Social Housing industry, providing them an exclusive platform to speak about topics important to them, while shaping the conversation around landlords and tenants.