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We’re thrilled to welcome international best-selling author and business leader Mark Miller as our guest for this episode of The Authority.
Mark is Vice President of High Performance Leadership for Chick-Fil-A. He first started at the company as an hourly team member in 1977 and has served in numerous roles along the way.
Culture Rules: The Leader's Guide to Creating the Ultimate Competitive Advantage is Mark’s 11th book. He currently has over one million books in print in more than twenty-five languages.
Ross and Mark discuss:
- 71% of U.S. leaders believe culture is their #1 most powerful tool to drive performance, but enhancing culture ranks low on their priority list — why the gap?
- First move: decide and declare what you're trying to create. Culture needs to be explicit.
- Leaders animate culture — this is the big idea of the book
- The 3 Culture Rules: Aspire, Amplify, Adapt
- What does culture mean to your customers?
- Adapt, not react — how to adapt and what the current in-person vs. remote debate tells us.
- Microsoft CEO Satya Nadella wanted to shift the company from being “know-it-alls” to “learn-it-alls” — what did Mark learn while working on the book?
- The “magic circle” of game design and how it explains culture.
- What Mark learned about innovation and purpose.
- Measuring culture
Culture Rules is now available for purchase, with a number of bonuses available for individual and bulk orders. Learn about them here: https://www.leadeveryday.com
Subscribe to The Authority to get more deep-dive interviews with education authors. It’s available wherever you get your podcasts. Visit https://bepodcast.network to learn more about the Be Podcast Network for educators.
About our guest
Mark Miller is a business leader, best-selling author, and communicator. Mark started his Chick-fil-A career working as an hourly team member in 1977 and today leads as Vice President of High Performance Leadership.
He began writing almost twenty years ago, and with over one million books in print in more than twenty-five languages, Mark’s global impact continues to grow. In addition to his writing, Mark enjoys encouraging and equipping leaders. Over the years, he’s traveled to dozens of countries teaching for numerous international organizations.
Married to Donna, his high school sweetheart of forty years, they have two sons, Justin and David, a daughter-in-law Lindsay, and three amazing grandchildren Addie, Logan, and Finn. Connect with Mark:
About the host
Ross Romano is a co-founder of the Be Podcast Network and CEO of September Strategies, a consulting and coaching firm that helps organizations and high-performing leaders in the K-12 education industry communicate their vision and make strategic decisions that lead to long-term success. Connect on Twitter @RossBRomano or LinkedIn.
Creators & Guests
What is The Authority Podcast — Expert Insights and Fresh Ideas for Education Leaders?
Are you looking for proven ideas to increase your influence, hire and develop an excellent staff, build a stronger culture, lead meaningful change, and form a strong foundation for learning and leadership success? This is the podcast for you.
Whether you're a leader to seeks to refine your command of core educational strategies, learn new management techniques from those who have used them at some of the world's largest corporations, gain fresh perspectives on personal development or student success from practitioners across fields, or a little bit of everything, you'll find powerful content on The Authority.
Join leadership coach, storytelling strategist, and edtech advisor Ross Romano as he interviews the prominent education authors you already admire, up-and-coming voices, and experts from the worlds of business, personal development, and beyond — including Wall Street Journal, USA Today, and Amazon bestsellers — to take a deep dive into their wealth of practical insights.