Getting To Ramen

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Summary

Customer service has become one of my favourite parts of running a small SaaS company. You learn so much about your product and what people are feeling when they use it. Here are a few examples how to turn an angry customer into a true fan or just truly churned.

Show Notes

Customer service has become one of my favourite parts of running a small SaaS company. You learn so much about your product and what people are feeling when they use it. Here are a few examples how to turn an angry customer into a true fan or just truly churned.

What is Getting To Ramen?

Listen in as I navigate the slow SaaS ramp of death while asking for help along the way from people like Justin Jackson, Matt Wensing, and others who have gone before me...