The Power of Data

Michael Conway of IBM shares how AI and trusted data are transforming banking - from risk and regulation to customer experience and strategic innovation.

Show Notes

In this episode of the Power of Data Podcast, Michael Conway, UK Banking and FinTech Industry Leader at IBM, joins Nick White to explore how artificial intelligence and data are transforming the financial services landscape.
Michael shares his journey from data to AI leadership, and how IBM is helping banks and fintech’s navigate the fast-moving world of intelligent automation. From reducing cost-to-serve while improving customer experience, to building AI strategies that scale with governance and grit, Michael offers practical insights into what separates AI leaders from laggards. He also discusses the importance of upskilling, the future of workforce transformation, and why high-quality, well-managed data is the foundation of any successful AI initiative. Whether it’s complaints handling, customer service, or regulatory compliance, Michael explains how AI is delivering real-world impact at scale - and why the best place to start is simply to start.

What is The Power of Data?

Welcome to podcast from Dun & Bradstreet — The Power of Data, powering decisions with data.
An incredible amount of data is created every second of every day with huge potential value for businesses around the world.
Subscribe and listen to hear insights from business and industry leaders who share a passion for the power of data & analytics.