Why Do Airlines Suck?

Why do airlines suck? In this episode of The Grown-Up Table, host Grant Swartzwelder sits down with airline industry veteran Blair Pomeroy, who brings over 30 years of experience to the table. Together, they unpack the complex reasons behind low customer satisfaction and cramped flights (does shrinking seat size by 50% over the past 30 years contribute to this?).  How has deregulation and profit-driven decisions transformed the flying experience? Tune in to discover the surprising truths about the airline industry and what you can expect on your next flight! 

What is The Grown-Up Table: Conversations On Character And Life?

Pull up a chair -- you’re invited to The Grown-Up Table, where we have real conversations about character, life, and the world around us. This isn’t a place to hear whining from the Kid’s table, but a space to ask the questions we’ve all been thinking: Are college students coddled? Why is profanity everywhere? What happened to customer service? And yes -- why do airlines seem to make it so hard?

Each episode mixes curiosity with candor and humor, looking at how life has changed over the years, and what’s worth highlighting and challenging. Along the way, we’ll invite guests, from industry leaders to everyday experts, who either confirm our suspicions or challenge us with a new perspective.

Whether you’re nodding along in agreement or rethinking your stance, The Grown-Up Table is about more than nostalgia. It’s about understanding where we’ve been, why things are the way they are, and how we can keep character and connection alive in today’s world.

Are you ready for a seat at The Grown-Up Table?