This episode is brought to you by
Commerce.
In an age of instant delivery, why are so many consumers still making the trip to the store?
In this episode of
Retail Remix, host Nicole Silberstein sits down with Melissa Gonzalez, Principal at the design firm
MG2, to explore why the in-store experience is still such a powerful tool for connection and conversion.
Melissa shares how she helps clients turn physical retail spaces into strategic assets and digs into new MG2 research that explores the motivations and behaviors of Gen Z — spoiler: they’re showing up to stores with purpose.
What you’ll learn:
- Why grouping all Gen Zers together as one cohort is a myth (there’s are big differences between the older and younger ends of the spectrum);
- Why inter-departmental communication and modularity in store design are crucial to omnichannel execution;
- Why co-creation is a must, especially as Gen Z cedes territory to Gen Alpha;
- Why, even when consumers don’t follow through with higher ideals like sustainability in their purchasing, those values are an opportunity for brands; and
- Examples of stellar store experiences from Coach, Lego and Nordstrom.
RELATED LINKS:
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What is Retail Remix?
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.