This episode is brought to you by
Commerce.
Surviving 100 years in retail is rare — thriving for 110 is something else entirely.
In this episode of Retail Remix, host Nicole Silberstein speaks with Tianne Doyle, President of off-price retail chain Bealls, which is celebrating its 110th anniversary this year. With over 30 years at the company, Tianne shares what has given Bealls such enduring appeal, how it continues to evolve in a rapidly changing market and why its people-first culture might be its most powerful asset. Together, they explore:
- How a commitment to financial discipline and customer connection has fueled Bealls’ longevity;
- The company’s pioneering new ambassador program, which puts loyalty members from across the country in the spotlight;
- The role of culture, leadership and loyalty in building a purpose-driven retail organization; and
- Bealls’ growth plans for the next decade — including new formats, store expansion and digital strategy.
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What is Retail Remix?
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.