Kim Lewis is the Legal Transformation Manager at Gilbert + Tobin.
At the end of the day, it all comes down to clients. That's what we're doing. It's delivering a service to clients so how we deliver that service. What happens to all legal advice once we give it to the client is a really interesting point.
- legal transformation - the state of play today, and speculating what might change in the future;
- The client journey, specifically we discuss what should be considered during the delivery of legal work; and,
- Kim explains the concept of machine learning and computer modeling using art as an analogy
The factors that go into your experience of it, but I think it's heavily influenced by expectation. I think one of the real difficulties that are being faced in-house by our clients is that they sometimes actually don't know what to expect and we may not communicate that, or maybe they're going to a fancy restaurant just because they want to be seen there.
You know, maybe they're not going for the food at a good restaurant - a good service personnel will recognize that and then tailor the experience for them. You're also not going to love going back to a restaurant if it cost you an arm and a leg and you weren't satisfied with that experience. So the expectation and the price has a huge impact on the type of service that we should be looking to deliver as a waiter or as a lawyer...
If you don't adapt, then you don't survive. Equally, you don't want to go off on a limb either, and I think that's what's quite difficult for law firms. Where do you draw that line?
Where is the right amount of change within the organization at a certain point in time? I think it's a very difficult one to judge, but I know that sitting down and doing nothing is not really an option.
What is Fringe Legal?
Fringe Legal is a podcast discussing the future of the legal profession. Aimed at law firm leaders and influencers, each episode is a thoughtful discussion with a diverse range of voices about ideas impacting the evolution of the legal profession.
Along the way, we’ll learn about challenges to be overcome, what’s worked in the past, and expert tips on what could make a difference in the future.