This is HCD: Human-Centred Design, UX & Service Design

Talking Shop is a new podcast by The HCD Network, that's focussed on helping shine a light on areas within the community - to help utilise our amazing community!

In this episode, Gerry Scullion and Andy Polaine chat about new and exciting updates on our podcasts, as well as sharing some big news for 2020!

TO WIN ONE OF 5 OFFSCREEN MAGAZINES. Just leave us a voice mail with your questions here.

Thanks to Kai at Offscreen Magazine. One of our favourite design magazines!

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Other podcasts on This is HCD Network

Power of Ten with Andy Polaine

EthnoPod with Dr John Curran

Bringing Design Closer with Gerry Scullion

ProdPod with Adrienne Tan

This is HCD is brought to you by Humana Design and The Academy.ie
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Show Notes

We are building an independent global network of people doing human-centred work.
Create an account, learn, listen, connect and network - for free → https://www.thisishcd.com/signup
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In this episode, Gerry Scullion and Andy Polaine chat about new and exciting updates on our podcasts, as well as sharing some big news for 2020!
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BRING THIS IS HCD INTO YOUR ORGANISATION

→ Train my organisation https://www.thisishcd.com/training
→ Video Courses https://www.thisishcd.com/courses
→ Private Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/circle-community
→ Gerry's consultancy (Service Design and Design Research) https://humana.design/
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BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this

→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion
https://www.thisishcd.com/learning/introduction-to-journey-management
→ Discover & Connect with others https://www.thisishcd.com/directory
→ Claim partner discounts https://www.thisishcd.com/partners
→ Submit an Article https://www.thisishcd.com/blog
+ Coming soon - JOB BOARD, FIND A MENTOR...and more
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Creators and Guests

Host
Gerry Scullion
Gerry Scullion is an Irish-born, globally recognised service designer, educator, podcaster, coach, and founder based in Dublin. With 22+ years in design, his career spans roles in interaction design, UX, and leadership positions—most notably as Head of Design at Myspace Australia/NZ and later serving clients like Cochlear, Microsoft, Aer Lingus, and government bodies  . He’s the Founder & CEO of The Human‑Centered Design Network and the voice behind This is HCD, a popular podcast and design community with over one million downloads . A committed educator, he has developed several online courses—spanning UX fundamentals, journey mapping, stakeholder mapping, prototyping, and service blueprints—as well as authoring “Service Design for Executives” on Pluralsight . A passionate keynote speaker at events like UX Scotland and Service Design Days, he shares his insights on resilience in design, ethical frameworks (“do no harm”), and embedding design within tech-led environments . Gerry is also Co‑founder and Director at Humana Design, a Dublin-based agency focusing on design research, consultancy, and enabling design transformation . Beyond design, he’s a coach and mentor to designers worldwide, a Fellow of the Royal Society of Arts, and a former Councillor for Ireland . In his personal time, Gerry is a musician, barista-in-training, gardener, and family man living by the sea in Clontarf, Dublin
SM
Producer
Stef Murphy
Stef Murphy, is a Dublin based podcast producer.

What is This is HCD: Human-Centred Design, UX & Service Design?

Practical conversations about human-centred design, service design, and UX for designers who want to do meaningful work inside real organisations.

Gerry Scullion talks with leading practitioners, design leaders, and strategists about what actually works: building design maturity, getting buy-in from leadership, running better research, improving customer experience, and growing design teams that deliver lasting impact.

With over 1 million downloads worldwide, This is HCD is the go-to podcast for UX designers, service designers, UX researchers, product managers, and anyone working to embed design thinking into how their organisation operates.

Every episode gives you methods, mindsets, and real stories you can put to work straight away. Subscribe to the Design Compass newsletter at thisishcd.com for weekly insights that go deeper.