Creating a personalized approach to customer communication

Gone are the days of reaching out to customers solely via mail or phone. WhatsApp, Facebook Messenger, and live chat are quickly gaining popularity as channels of choice among customers seeking support from their lenders. In this episode of The Roadmap, Veros Credit’s AVP of Loss Recovery Mark Medrano shares tools and strategies for tailoring the customer experience with proactive, digital-first interactions.

Featuring: Mark Medrano, Assistant Vice President of Loss Recovery, Veros Credit

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