Shane Balcom joined Rossmann Architecture in July 2020 and hasn’t looked back. Since Balcom’s arrival, the Ottawa-based firm has seen its revenue triple and the size of its team double, thanks in part to the leadership principles the managing director has brought to the table. In a conversation with Monograph’s Best Practice co-hosts Chris Morgan and George Valdes, Balcom discussed the role company culture plays in the health of a company’s bottom line, how routine has created a needed sense of stability, and the best practices he’s instituted to make Rossmann a thriving firm.
- Streamline decision-making to help increase revenue
- Culture is an essential part of company growth
- Vertical leadership structure is still important
- Use weekly one-on-ones to create stickiness
- How retaking control in project management shapes strategy
- Institute a ‘forecast rhythm’ to help with planning
- The value of staying consistent
- Transparency and respect go hand in hand
- Understand the role work plays in people’s lives
- The power of delegation
- Pay incentives can help bolster company culture
- Source ideas from everyone
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Welcome to Best Practice—a fireside chat series dedicated to practice operations in architecture and beyond. From pain points to potential, hear how leaders in the building industry are innovating through new business models and management techniques. Subscribe to listen to weekly conversations with leaders at Olson Kundig, SHoP Architects, and more. Topics include: how to run the business side of architecture, how to foster design culture in the firm, and how to design an architecture firm today.