Lead the People

Geoffrey leverages a diverse 25+ year career in Human Capital Management, specializing in employee engagement, leadership development, and culture change initiatives in the workplace. His journey has ranged from working for the corporate industry leader, to building his own entrepreneurial start-up from the ground up. Currently he supports innovative employee/patient/caregiver/human experience leaders, nurse and clinician entrepreneurs, and hospital administration, consulting them on and modernizing people and talent activation strategies to make a true impact on those that both provide and receive care. Geoffrey also hosts the Mo-ments of Experience podcast on the People Forward Network.

Top 3 Takeaways

  1. Business is personal. Geoffrey's experience with his wife's cancer treatment revealed how every employee interaction, from nurses to food service workers, impacts patient care. Your business is no different.
  2. The time is now. Healthcare systems often treat employee engagement as an annual event rather than a dynamic, team-based process. Your feedback systems need to match your operating reality.
  3. People treat patients. While healthcare leads in clinical innovation, it lags decades behind in people strategy. The combination of administrative burdens, broken systems, and staffing challenges disconnects caregivers from their original healing purpose. Don’t let this happen to you.

From Our Sponsor

The Predictive Index (PI) is an award-winning talent optimization platform that aligns business strategy with people strategy for optimal business results. More than 60 years of proven science, software, and a curriculum of insightful management workshops make PI the solution for any company looking to design great teams and culture, make objective hiring decisions, foster engagement, and inspire greatness in their people anywhere in the world. More than 10,000 clients and 480+ partners use PI—including Nissan, Citizens Bank, Subway, Blue Cross Blue Shield, and Omni Hotels—across 90+ countries. Learn more at predictiveindex.com.

From the Source

"Employee engagement in some industries could be considered a buzzword, but in healthcare, it's a necessity for optimal patient outcomes."

"Healthcare is at the forefront of clinical innovation yet lags 30 years behind the private sector in people strategy."

"I just teach everyone to lead with compassion. It's that simple and everyone buys in and everyone feels like they have their back."

"There's two sides to care as a doctor. There's the science but the most important part is the art. The art is being human."

"The healthcare system was never designed. It just evolved. And as a 24/7, 365 business, it's hard to change the tires on a moving bus."

Connect with Geoffrey

Website: https://www.mo-mentsofexperience.com

LinkedIn: https://www.linkedin.com/in/geoffreypsmith 

What is Lead the People?

Lead The People is your guide to unlocking your true potential as an authentic leader. Hosted by Dr. Matt Poepsel—The Godfather of Talent Optimization—this podcast dives deep into the art and science of what it takes to lead at the next level. With insightful conversations and practical strategies, each episode equips executives, strategic HR pros, and aspiring leaders with the tools it takes to boost performance, inspire teams, and drive meaningful impact. Whether exploring the latest workplace trends or tackling real-world leadership challenges, Lead The People offers an enlightened approach to leadership. Embark on a rewarding journey to become the leader your people deserve—the leader you were meant to be.