Rachel Sullivan, Head of Partnerships at RevOnyx, shares her journey from auditing to RevOps to partnerships, emphasizing why automation can't replace human connection in building successful partnerships. After fixing a broken Zoho instance during a two-week YouTube bender, Rachel discovered her passion for solving system problems and helping people.
Now leading partnerships at RevOnyx, Rachel discusses the importance of starting every partnership call with personal connection rather than business talk. She reveals her systematic approach to tracking partnerships through spreadsheets and ClickUp, including tiering partners and measuring success beyond just revenue. The conversation explores the reality of one-sided partnerships, why transparency is crucial from day one, and how most clients come with trauma from previous bad experiences with vendors.
Rachel and the hapily team dive into what makes partnerships actually work - genuine give and take, vulnerability in asking for help, and understanding that helping clients sometimes means becoming a partner just to get them a discount. Her philosophy centers on Maya Angelou's wisdom that people remember how you made them feel, not what you said or did.
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What is The built hapily Podcast?
The built hapily podcast is about building apps, companies, and relationships in the HubSpot ecosystem. As HubSpot grows, so does the opportunity - and this podcast puts you in the room with the people making it all happen.
Hosted by Dax and Max, built hapily goes behind the scenes with HubSpot developers, solutions partners, startup founders and community leaders. Each episode delivers tactical insights into launching and scaling businesses around the HubSpot platform.
However, this podcast is about more than just building software. It's about building authentic connections, fulfilling careers, and lives you can be proud of. Guests share their personal journeys, hard-won lessons and philosophies for not just achieving success, but finding purpose and happiness along the way.
After all, this is about more than making apps. It's about building hapily - and you're invited along for the ride. Join Dax, Max and their guests to construct the life you've been dreaming of, one conversation at a time.