When a company invests in a major technology transformation, buys the new system, and spends the money, but nothing actually changes, the problem may never have been the software at all. More often than not, the real issue is people or process, and the company ended up changing the wrong thing.
In this episode of Construction Hot Takes, Adam Cooper, Greg Gorman, and Jeff Robertson react to Greg's recent LinkedIn post on what it really takes to transform a business, along with the thoughtful comments it sparked. The conversation centers on a simple idea: transformation is rarely about one thing. It is the work of untangling people, processes, and technology that have drifted out of alignment over time, and a change to any one of them ripples through the rest of the organization.
The hosts talk through why transformation is never really finished, what companies like Kodak and Nokia teach us about the cost of standing still, and why so many software rollouts fail even when the implementation itself goes smoothly. They also break down the three camps you'll find in almost every company (the early adopters, the fence sitters, and the resistors) and explain why choosing the right champions early can make or break a change effort.
Later in the episode, they respond to a listener who challenges the premise entirely, arguing that transformation should start with what the organization is trying to achieve. They also discuss how workarounds and homegrown tools quietly become the real process when nobody designs it on purpose. As one of the hosts puts it, your system works exactly the way it was designed, whether you meant it to or not, so it pays to turn the light on before you start moving the furniture.
What is Construction Hot Takes?
Hosted by Adam Cooper, CEO of Ascent Consulting, alongside Senior Consultants Gregory Gorman and Jeff Robertson, Construction Hot Takes show dives into the gritty, unfiltered realities of building a profitable construction company. With nearly 100 years of combined experience, they’ve been there—from carrying gear on job sites to leading Ascent, a consulting powerhouse that exclusively serves construction companies across North America.
Each episode is packed with insights, strategies, and insider knowledge from the industry’s top consulting firm for contractors. Discover what big national contractors know about growing a business, get actionable advice on boosting efficiency, and learn how to supercharge your project pipeline. Tune in, get inspired, and gain the knowledge to take your construction business to the next level.