Renée Chaplin, VP of APAC at Constant Contact, interviews Amanda Stevens, Consumer Futurist and Marketing Expert.
In this episode:
- Why customer experience is a game-changer for small business
- Where to start: Easy ways to introduce CX into your business today
- How AI is reshaping customer expectations (and how to stay ahead)
- Tips for getting your team on board with delivering standout service
- CX success stories and lessons from Amanda’s latest book
- Why milestone marketing and partnerships are key to long-term loyalty
What is Small Business Growth Series Podcast - An APAC Series hosted by Renée Chaplin?
Welcome to the Small Biz Growth Podcast, your go-to resource for small business owners in Asia-Pacific. Listen to Renée Chaplin and industry experts, customers, partners, and real-world pros discuss running a successful small business, sharing actionable advice, and inspiring stories.