{"version":"1.0.0","segments":[{"speaker":"Nathalie Dowgray","startTime":0.66,"endTime":3.06,"body":"Welcome to"},{"speaker":"Nathalie Dowgray","startTime":0.66,"endTime":3.06,"body":"Chattering With ISFM, the"},{"speaker":"Nathalie Dowgray","startTime":3.06,"endTime":5.73,"body":"official podcast of the"},{"speaker":"Nathalie Dowgray","startTime":3.06,"endTime":5.73,"body":"International Society of Feline"},{"speaker":"Nathalie Dowgray","startTime":5.73,"endTime":10.92,"body":"Medicine. Hello, I'm Nathalie"},{"speaker":"Nathalie Dowgray","startTime":5.73,"endTime":10.92,"body":"Dowgray, head of ISFM, we're"},{"speaker":"Nathalie Dowgray","startTime":10.92,"endTime":13.5,"body":"pleased to present the first of"},{"speaker":"Nathalie Dowgray","startTime":10.92,"endTime":13.5,"body":"our monthly podcasts on the"},{"speaker":"Nathalie Dowgray","startTime":13.5,"endTime":16.53,"body":"topic of our new joint cat"},{"speaker":"Nathalie Dowgray","startTime":13.5,"endTime":16.53,"body":"friendly guidelines that have"},{"speaker":"Nathalie Dowgray","startTime":16.53,"endTime":20.07,"body":"been created with AAFP, the"},{"speaker":"Nathalie Dowgray","startTime":16.53,"endTime":20.07,"body":"American Association of Feline"},{"speaker":"Nathalie Dowgray","startTime":20.07,"endTime":20.94,"body":"Practitioners."},{"speaker":"Nathalie Dowgray","startTime":21.62,"endTime":24.41,"body":"These new guidelines, Cat"},{"speaker":"Nathalie Dowgray","startTime":21.62,"endTime":24.41,"body":"Friendly Interactions: Approach"},{"speaker":"Nathalie Dowgray","startTime":24.41,"endTime":25.76,"body":"and Handling Techniques and The"},{"speaker":"Nathalie Dowgray","startTime":24.41,"endTime":25.76,"body":"Cat Friendly Veterinary"},{"speaker":"Nathalie Dowgray","startTime":25.76,"endTime":30.41,"body":"Environment, have been created"},{"speaker":"Nathalie Dowgray","startTime":25.76,"endTime":30.41,"body":"with a task force of authors"},{"speaker":"Nathalie Dowgray","startTime":30.65,"endTime":33.68,"body":"based on both an extensive"},{"speaker":"Nathalie Dowgray","startTime":30.65,"endTime":33.68,"body":"literature review, and where"},{"speaker":"Nathalie Dowgray","startTime":33.68,"endTime":35.99,"body":"evidence is lacking, the"},{"speaker":"Nathalie Dowgray","startTime":33.68,"endTime":35.99,"body":"author's experience and"},{"speaker":"Nathalie Dowgray","startTime":35.99,"endTime":40.73,"body":"expertise. The guidelines are"},{"speaker":"Nathalie Dowgray","startTime":35.99,"endTime":40.73,"body":"being published in November 2022"},{"speaker":"Nathalie Dowgray","startTime":41.21,"endTime":43.76,"body":"and will be free to view on the"},{"speaker":"Nathalie Dowgray","startTime":41.21,"endTime":43.76,"body":"Journal of Feline Medicine and"},{"speaker":"Nathalie Dowgray","startTime":43.76,"endTime":44.93,"body":"Surgeries website."},{"speaker":"Nathalie Dowgray","startTime":45.78,"endTime":48.75,"body":"Earlier this year, we took"},{"speaker":"Nathalie Dowgray","startTime":45.78,"endTime":48.75,"body":"advantage of the four co-chairs"},{"speaker":"Nathalie Dowgray","startTime":48.75,"endTime":53.28,"body":"of the guidelines, myself and"},{"speaker":"Nathalie Dowgray","startTime":48.75,"endTime":53.28,"body":"Sam Taylor from ISFM, and Ilona"},{"speaker":"Nathalie Dowgray","startTime":53.28,"endTime":57.6,"body":"Rodan and Kelly St Denis from"},{"speaker":"Nathalie Dowgray","startTime":53.28,"endTime":57.6,"body":"AAFP, as well as Sarah Heath,"},{"speaker":"Nathalie Dowgray","startTime":57.6,"endTime":60.93,"body":"one of the taskforce members,"},{"speaker":"Nathalie Dowgray","startTime":57.6,"endTime":60.93,"body":"all being in Rhodes for the ISFM"},{"speaker":"Nathalie Dowgray","startTime":60.96,"endTime":64.59,"body":"Congress, and we recorded a"},{"speaker":"Nathalie Dowgray","startTime":60.96,"endTime":64.59,"body":"roundtable discussion and shared"},{"speaker":"Nathalie Dowgray","startTime":64.59,"endTime":66.69,"body":"our top tips on being a cat"},{"speaker":"Nathalie Dowgray","startTime":64.59,"endTime":66.69,"body":"friendly vet."},{"speaker":"Nathalie Dowgray","startTime":71.43,"endTime":74.31,"body":"Kelly, you were the AAFP"},{"speaker":"Nathalie Dowgray","startTime":71.43,"endTime":74.31,"body":"president when the decision was"},{"speaker":"Nathalie Dowgray","startTime":74.31,"endTime":76.71,"body":"made to update the"},{"speaker":"Nathalie Dowgray","startTime":74.31,"endTime":76.71,"body":"feline-friendly handling"},{"speaker":"Nathalie Dowgray","startTime":76.71,"endTime":81.3,"body":"guidelines, which was the"},{"speaker":"Nathalie Dowgray","startTime":76.71,"endTime":81.3,"body":"original cat friendly guidelines"},{"speaker":"Nathalie Dowgray","startTime":81.3,"endTime":85.71,"body":"that we had as joint societies."},{"speaker":"Nathalie Dowgray","startTime":81.3,"endTime":85.71,"body":"And then we also started the"},{"speaker":"Nathalie Dowgray","startTime":85.71,"endTime":87.84,"body":"discussion at that point to"},{"speaker":"Nathalie Dowgray","startTime":85.71,"endTime":87.84,"body":"create this other set of"},{"speaker":"Nathalie Dowgray","startTime":87.84,"endTime":91.29,"body":"guidelines as well on the cat"},{"speaker":"Nathalie Dowgray","startTime":87.84,"endTime":91.29,"body":"friendly veterinary environment."},{"speaker":"Nathalie Dowgray","startTime":91.89,"endTime":94.71,"body":"Why was it time to update the"},{"speaker":"Nathalie Dowgray","startTime":91.89,"endTime":94.71,"body":"guidelines? And why did we"},{"speaker":"Nathalie Dowgray","startTime":94.71,"endTime":97.5,"body":"decide to do two? Why did we"},{"speaker":"Nathalie Dowgray","startTime":94.71,"endTime":97.5,"body":"create more work for ourselves?"},{"speaker":"Kelly St Denis","startTime":102.96,"endTime":104.76,"body":"Other than the"},{"speaker":"Kelly St Denis","startTime":102.96,"endTime":104.76,"body":"10 year anniversary, which seems"},{"speaker":"Kelly St Denis","startTime":104.76,"endTime":107.64,"body":"like a logical time to update"},{"speaker":"Kelly St Denis","startTime":104.76,"endTime":107.64,"body":"them, we just have so much more"},{"speaker":"Kelly St Denis","startTime":107.64,"endTime":111.15,"body":"information available to us now."},{"speaker":"Kelly St Denis","startTime":107.64,"endTime":111.15,"body":"And I think this culture change"},{"speaker":"Kelly St Denis","startTime":111.15,"endTime":113.22,"body":"has opened up a new mindset for"},{"speaker":"Kelly St Denis","startTime":111.15,"endTime":113.22,"body":"a lot of veterinary"},{"speaker":"Kelly St Denis","startTime":113.22,"endTime":116.13,"body":"professionals to think what can"},{"speaker":"Kelly St Denis","startTime":113.22,"endTime":116.13,"body":"I do? What can I do to be"},{"speaker":"Kelly St Denis","startTime":116.13,"endTime":118.89,"body":"better? And so there are a lot"},{"speaker":"Kelly St Denis","startTime":116.13,"endTime":118.89,"body":"of things in the older"},{"speaker":"Kelly St Denis","startTime":118.89,"endTime":122.22,"body":"guidelines that need to be"},{"speaker":"Kelly St Denis","startTime":118.89,"endTime":122.22,"body":"updated to meet that demand that"},{"speaker":"Kelly St Denis","startTime":122.22,"endTime":124.83,"body":"we have. So it's going to"},{"speaker":"Kelly St Denis","startTime":122.22,"endTime":124.83,"body":"improve things even better,"},{"speaker":"Kelly St Denis","startTime":124.83,"endTime":125.37,"body":"hopefully."},{"speaker":"Kelly St Denis","startTime":125.0,"endTime":128.75,"body":"And then as far as creating a"},{"speaker":"Kelly St Denis","startTime":125.0,"endTime":128.75,"body":"new set. So the veterinary"},{"speaker":"Kelly St Denis","startTime":128.78,"endTime":133.88,"body":"environment has really offered"},{"speaker":"Kelly St Denis","startTime":128.78,"endTime":133.88,"body":"us this opportunity to isolate"},{"speaker":"Kelly St Denis","startTime":134.12,"endTime":137.42,"body":"what our professionals can do in"},{"speaker":"Kelly St Denis","startTime":134.12,"endTime":137.42,"body":"the environment. So in the"},{"speaker":"Kelly St Denis","startTime":137.42,"endTime":140.84,"body":"veterinary clinic, both from"},{"speaker":"Kelly St Denis","startTime":137.42,"endTime":140.84,"body":"home, the visit to the clinic,"},{"speaker":"Kelly St Denis","startTime":140.84,"endTime":143.81,"body":"and then within the clinic"},{"speaker":"Kelly St Denis","startTime":140.84,"endTime":143.81,"body":"itself, in terms of making"},{"speaker":"Kelly St Denis","startTime":143.81,"endTime":147.47,"body":"things cat friendly. So it"},{"speaker":"Kelly St Denis","startTime":143.81,"endTime":147.47,"body":"really separates that veterinary"},{"speaker":"Kelly St Denis","startTime":147.47,"endTime":150.32,"body":"interactions with the cat and"},{"speaker":"Kelly St Denis","startTime":147.47,"endTime":150.32,"body":"versus that environment that we"},{"speaker":"Kelly St Denis","startTime":150.32,"endTime":154.19,"body":"welcome them to. And that really"},{"speaker":"Kelly St Denis","startTime":150.32,"endTime":154.19,"body":"helps to tailor things for our"},{"speaker":"Kelly St Denis","startTime":154.19,"endTime":155.03,"body":"clinicians."},{"speaker":"Kelly St Denis","startTime":155.99,"endTime":159.53,"body":"So I guess I would ask Ilona a"},{"speaker":"Kelly St Denis","startTime":155.99,"endTime":159.53,"body":"question now. You were an author"},{"speaker":"Kelly St Denis","startTime":159.53,"endTime":162.8,"body":"on the original handling"},{"speaker":"Kelly St Denis","startTime":159.53,"endTime":162.8,"body":"guidelines. Why did you support"},{"speaker":"Kelly St Denis","startTime":162.8,"endTime":166.55,"body":"the name change to interactions"},{"speaker":"Kelly St Denis","startTime":162.8,"endTime":166.55,"body":"instead of handling? And what's"},{"speaker":"Kelly St Denis","startTime":166.55,"endTime":168.38,"body":"different about the new"},{"speaker":"Kelly St Denis","startTime":166.55,"endTime":168.38,"body":"guidelines compared to the"},{"speaker":"Kelly St Denis","startTime":168.38,"endTime":168.95,"body":"previous?"},{"speaker":"Ilona Rodan","startTime":168.98,"endTime":171.8,"body":"Yeah, it's a great"},{"speaker":"Ilona Rodan","startTime":168.98,"endTime":171.8,"body":"question, because the first set"},{"speaker":"Ilona Rodan","startTime":171.8,"endTime":176.3,"body":"of handling guidelines was in"},{"speaker":"Ilona Rodan","startTime":171.8,"endTime":176.3,"body":"2011. And we had very few"},{"speaker":"Ilona Rodan","startTime":176.3,"endTime":181.04,"body":"references, we now have almost"},{"speaker":"Ilona Rodan","startTime":176.3,"endTime":181.04,"body":"150 references because now we"},{"speaker":"Ilona Rodan","startTime":181.04,"endTime":185.54,"body":"have so many studies to prove"},{"speaker":"Ilona Rodan","startTime":181.04,"endTime":185.54,"body":"that we need to interact with"},{"speaker":"Ilona Rodan","startTime":185.54,"endTime":189.62,"body":"cats in a different way. And so,"},{"speaker":"Ilona Rodan","startTime":185.54,"endTime":189.62,"body":"that's really helped."},{"speaker":"Ilona Rodan","startTime":189.65,"endTime":193.4,"body":"And the name change is because,"},{"speaker":"Ilona Rodan","startTime":189.65,"endTime":193.4,"body":"it's not just about handling,"},{"speaker":"Ilona Rodan","startTime":193.82,"endTime":197.54,"body":"there's non-physical and"},{"speaker":"Ilona Rodan","startTime":193.82,"endTime":197.54,"body":"physical interactions that we"},{"speaker":"Ilona Rodan","startTime":197.54,"endTime":201.17,"body":"are having with the cat. And"},{"speaker":"Ilona Rodan","startTime":197.54,"endTime":201.17,"body":"that means that before we've"},{"speaker":"Ilona Rodan","startTime":201.2,"endTime":205.28,"body":"ever touched that cat, we should"},{"speaker":"Ilona Rodan","startTime":201.2,"endTime":205.28,"body":"be observing the cat, giving"},{"speaker":"Ilona Rodan","startTime":205.31,"endTime":208.67,"body":"body language, everything"},{"speaker":"Ilona Rodan","startTime":205.31,"endTime":208.67,"body":"they're taking in all this"},{"speaker":"Ilona Rodan","startTime":208.67,"endTime":212.66,"body":"information about us, that we"},{"speaker":"Ilona Rodan","startTime":208.67,"endTime":212.66,"body":"need to make sure that is"},{"speaker":"Ilona Rodan","startTime":212.66,"endTime":215.18,"body":"pleasant from the cat's"},{"speaker":"Ilona Rodan","startTime":212.66,"endTime":215.18,"body":"perspective."},{"speaker":"Ilona Rodan","startTime":215.81,"endTime":220.43,"body":"And at the same time, we are"},{"speaker":"Ilona Rodan","startTime":215.81,"endTime":220.43,"body":"looking at the cat, talking with"},{"speaker":"Ilona Rodan","startTime":220.43,"endTime":225.98,"body":"the caregiver, and identify"},{"speaker":"Ilona Rodan","startTime":220.43,"endTime":225.98,"body":"whether this cat has any fear or"},{"speaker":"Ilona Rodan","startTime":225.98,"endTime":229.28,"body":"any other problems. And so that"},{"speaker":"Ilona Rodan","startTime":225.98,"endTime":229.28,"body":"we can learn how to work with"},{"speaker":"Ilona Rodan","startTime":229.28,"endTime":231.68,"body":"that cat better just in that"},{"speaker":"Ilona Rodan","startTime":229.28,"endTime":231.68,"body":"introductory period."},{"speaker":"Nathalie Dowgray","startTime":232.34,"endTime":234.29,"body":"I was really"},{"speaker":"Nathalie Dowgray","startTime":232.34,"endTime":234.29,"body":"keen for all of us, maybe, just"},{"speaker":"Nathalie Dowgray","startTime":234.29,"endTime":237.8,"body":"to give our one top tip. So, I"},{"speaker":"Nathalie Dowgray","startTime":234.29,"endTime":237.8,"body":"don't know if I start with with"},{"speaker":"Nathalie Dowgray","startTime":237.8,"endTime":239.96,"body":"Sam, what would be your top tip?"},{"speaker":"Sam Taylor","startTime":239.0,"endTime":248.6,"body":"I suppose mine would"},{"speaker":"Sam Taylor","startTime":239.0,"endTime":248.6,"body":"be hiding boxes in hospitalised"},{"speaker":"Sam Taylor","startTime":248.6,"endTime":252.56,"body":"cats. It's still a frustration"},{"speaker":"Sam Taylor","startTime":248.6,"endTime":252.56,"body":"of mine and I'm sure they're fed"},{"speaker":"Sam Taylor","startTime":252.56,"endTime":254.48,"body":"up of me at work because I walk,"},{"speaker":"Sam Taylor","startTime":252.56,"endTime":254.48,"body":"you know, walk in and go why"},{"speaker":"Sam Taylor","startTime":254.48,"endTime":257.45,"body":"does that cat not have a box?"},{"speaker":"Sam Taylor","startTime":254.48,"endTime":257.45,"body":"You know, straightaway, because"},{"speaker":"Sam Taylor","startTime":257.45,"endTime":260.54,"body":"it's so easy and you don't have"},{"speaker":"Sam Taylor","startTime":257.45,"endTime":260.54,"body":"to have a posh expensive box."},{"speaker":"Sam Taylor","startTime":260.519,"endTime":263.839,"body":"So what I do, if the nurses are"},{"speaker":"Sam Taylor","startTime":260.519,"endTime":263.839,"body":"really busy, I just go and get a"},{"speaker":"Sam Taylor","startTime":263.891,"endTime":266.796,"body":"cardboard box out of the"},{"speaker":"Sam Taylor","startTime":263.891,"endTime":266.796,"body":"stockroom, and you know, put it"},{"speaker":"Sam Taylor","startTime":266.848,"endTime":269.909,"body":"in that cage. We know, we've got"},{"speaker":"Sam Taylor","startTime":266.848,"endTime":269.909,"body":"evidence, we have you know"},{"speaker":"Sam Taylor","startTime":269.96,"endTime":273.281,"body":"scientific evidence, but all of"},{"speaker":"Sam Taylor","startTime":269.96,"endTime":273.281,"body":"us have personal evidence of the"},{"speaker":"Sam Taylor","startTime":273.333,"endTime":276.809,"body":"difference that makes to a cats"},{"speaker":"Sam Taylor","startTime":273.333,"endTime":276.809,"body":"emotions if it can, you know, hide."},{"speaker":"Sam Taylor","startTime":276.0,"endTime":278.94,"body":"And we've got a few different"},{"speaker":"Sam Taylor","startTime":276.0,"endTime":278.94,"body":"solutions because we find that"},{"speaker":"Sam Taylor","startTime":278.94,"endTime":283.17,"body":"some different cats like kind of"},{"speaker":"Sam Taylor","startTime":278.94,"endTime":283.17,"body":"slightly different, some of them"},{"speaker":"Sam Taylor","startTime":283.17,"endTime":286.14,"body":"like to perch, so it's nice to"},{"speaker":"Sam Taylor","startTime":283.17,"endTime":286.14,"body":"give them that opportunity as"},{"speaker":"Sam Taylor","startTime":286.14,"endTime":289.86,"body":"well. So we will try and sort of"},{"speaker":"Sam Taylor","startTime":286.14,"endTime":289.86,"body":"also look at the cat itself and"},{"speaker":"Sam Taylor","startTime":289.86,"endTime":293.55,"body":"what its preferences are but"},{"speaker":"Sam Taylor","startTime":289.86,"endTime":293.55,"body":"there's no excuse not to have a"},{"speaker":"Sam Taylor","startTime":293.58,"endTime":294.33,"body":"cardboard box."},{"speaker":"Sam Taylor","startTime":294.33,"endTime":296.88,"body":"This is what I say, there's"},{"speaker":"Sam Taylor","startTime":294.33,"endTime":296.88,"body":"literally no, yes you're busy,"},{"speaker":"Sam Taylor","startTime":296.88,"endTime":300.0,"body":"yes we havent got time, but"},{"speaker":"Sam Taylor","startTime":296.88,"endTime":300.0,"body":"every cat in that hospital needs"},{"speaker":"Sam Taylor","startTime":300.0,"endTime":303.24,"body":"somewhere to hide. So yeah, that"},{"speaker":"Sam Taylor","startTime":300.0,"endTime":303.24,"body":"would be my bug bear."},{"speaker":"Nathalie Dowgray","startTime":303.66,"endTime":304.53,"body":"How about you,"},{"speaker":"Nathalie Dowgray","startTime":303.66,"endTime":304.53,"body":"Kelly? What's yours?"},{"speaker":"Kelly St Denis","startTime":304.0,"endTime":306.64,"body":"I really think I"},{"speaker":"Kelly St Denis","startTime":304.0,"endTime":306.64,"body":"will go back to what I said"},{"speaker":"Kelly St Denis","startTime":306.64,"endTime":309.1,"body":"earlier, which is if you take"},{"speaker":"Kelly St Denis","startTime":306.64,"endTime":309.1,"body":"the time, you actually end up"},{"speaker":"Kelly St Denis","startTime":309.1,"endTime":312.52,"body":"saving time. So I know that a"},{"speaker":"Kelly St Denis","startTime":309.1,"endTime":312.52,"body":"lot of people can't have very"},{"speaker":"Kelly St Denis","startTime":312.52,"endTime":314.86,"body":"long appointments, we used to"},{"speaker":"Kelly St Denis","startTime":312.52,"endTime":314.86,"body":"have half hour appointments at"},{"speaker":"Kelly St Denis","startTime":314.86,"endTime":317.65,"body":"my clinic and I was the boss. So"},{"speaker":"Kelly St Denis","startTime":314.86,"endTime":317.65,"body":"I got to call the shots, that"},{"speaker":"Kelly St Denis","startTime":317.65,"endTime":318.1,"body":"was good."},{"speaker":"Kelly St Denis","startTime":318.93,"endTime":322.5,"body":"But if you just get yourself"},{"speaker":"Kelly St Denis","startTime":318.93,"endTime":322.5,"body":"into that room with the client"},{"speaker":"Kelly St Denis","startTime":322.53,"endTime":325.77,"body":"and the cat, and just you're in"},{"speaker":"Kelly St Denis","startTime":322.53,"endTime":325.77,"body":"your own little world, take a"},{"speaker":"Kelly St Denis","startTime":325.77,"endTime":328.53,"body":"breather, and let the cat do"},{"speaker":"Kelly St Denis","startTime":325.77,"endTime":328.53,"body":"what they need to do"},{"speaker":"Kelly St Denis","startTime":328.53,"endTime":331.89,"body":"and take that time to understand"},{"speaker":"Kelly St Denis","startTime":328.53,"endTime":331.89,"body":"what the cats emotions are in"},{"speaker":"Kelly St Denis","startTime":331.89,"endTime":334.2,"body":"that initial time that you're in"},{"speaker":"Kelly St Denis","startTime":331.89,"endTime":334.2,"body":"the appointment, so that you can"},{"speaker":"Kelly St Denis","startTime":334.2,"endTime":336.87,"body":"move forward in that appointment"},{"speaker":"Kelly St Denis","startTime":334.2,"endTime":336.87,"body":"more successfully, you will get"},{"speaker":"Kelly St Denis","startTime":336.87,"endTime":339.72,"body":"so much more done, more"},{"speaker":"Kelly St Denis","startTime":336.87,"endTime":339.72,"body":"successfully, that way."},{"speaker":"Nathalie Dowgray","startTime":340.44,"endTime":342.48,"body":"Brilliant. How"},{"speaker":"Nathalie Dowgray","startTime":340.44,"endTime":342.48,"body":"about you Sarah?"},{"speaker":"Sarah Heath","startTime":342.54,"endTime":345.27,"body":"Yeah, I love that"},{"speaker":"Sarah Heath","startTime":342.54,"endTime":345.27,"body":"one Kelly, we say that such a"},{"speaker":"Sarah Heath","startTime":345.27,"endTime":347.55,"body":"lot about the time, it's so"},{"speaker":"Sarah Heath","startTime":345.27,"endTime":347.55,"body":"important."},{"speaker":"Sarah Heath","startTime":347.0,"endTime":353.54,"body":"I think my top tip is think cat."},{"speaker":"Sarah Heath","startTime":347.0,"endTime":353.54,"body":"Are you looking at what this"},{"speaker":"Sarah Heath","startTime":353.54,"endTime":359.3,"body":"experience would be like if you"},{"speaker":"Sarah Heath","startTime":353.54,"endTime":359.3,"body":"were a cat? And if we think in"},{"speaker":"Sarah Heath","startTime":359.3,"endTime":363.68,"body":"that perspective, both"},{"speaker":"Sarah Heath","startTime":359.3,"endTime":363.68,"body":"sensorially, emotionally,"},{"speaker":"Sarah Heath","startTime":363.68,"endTime":368.57,"body":"physically, trying to think what"},{"speaker":"Sarah Heath","startTime":363.68,"endTime":368.57,"body":"is this experience like from a"},{"speaker":"Sarah Heath","startTime":368.57,"endTime":373.13,"body":"feline perspective, that can"},{"speaker":"Sarah Heath","startTime":368.57,"endTime":373.13,"body":"make a huge difference to the"},{"speaker":"Sarah Heath","startTime":373.13,"endTime":377.78,"body":"whole veterinary experience for"},{"speaker":"Sarah Heath","startTime":373.13,"endTime":377.78,"body":"the cat, obviously, but for the"},{"speaker":"Sarah Heath","startTime":377.78,"endTime":380.84,"body":"caregiver and the veterinary"},{"speaker":"Sarah Heath","startTime":377.78,"endTime":380.84,"body":"staff as well, for everyone. So"},{"speaker":"Sarah Heath","startTime":381.08,"endTime":381.74,"body":"think cat."},{"speaker":"Nathalie Dowgray","startTime":382.91,"endTime":384.59,"body":"It makes a"},{"speaker":"Nathalie Dowgray","startTime":382.91,"endTime":384.59,"body":"massive difference because we"},{"speaker":"Nathalie Dowgray","startTime":384.59,"endTime":387.62,"body":"know, if owners have had a bad"},{"speaker":"Nathalie Dowgray","startTime":384.59,"endTime":387.62,"body":"experience or seen their pet"},{"speaker":"Nathalie Dowgray","startTime":387.62,"endTime":391.55,"body":"have a bad experience, they're"},{"speaker":"Nathalie Dowgray","startTime":387.62,"endTime":391.55,"body":"not coming back to see us. And"},{"speaker":"Nathalie Dowgray","startTime":391.55,"endTime":393.98,"body":"that's detrimental to that cats"},{"speaker":"Nathalie Dowgray","startTime":391.55,"endTime":393.98,"body":"welfare."},{"speaker":"Nathalie Dowgray","startTime":393.98,"endTime":396.29,"body":"So, yeah, how about you, Ilona?"},{"speaker":"Ilona Rodan","startTime":396.0,"endTime":399.84,"body":"Well I was going to"},{"speaker":"Ilona Rodan","startTime":396.0,"endTime":399.84,"body":"say hiding places everywhere in"},{"speaker":"Ilona Rodan","startTime":399.84,"endTime":403.74,"body":"the practice, even in the exam"},{"speaker":"Ilona Rodan","startTime":399.84,"endTime":403.74,"body":"rooms, but I guess I will say"},{"speaker":"Ilona Rodan","startTime":403.8,"endTime":404.79,"body":"carrier training."},{"speaker":"Ilona Rodan","startTime":407.46,"endTime":409.74,"body":"Because it makes such a"},{"speaker":"Ilona Rodan","startTime":407.46,"endTime":409.74,"body":"difference. Because we need to"},{"speaker":"Ilona Rodan","startTime":409.74,"endTime":414.36,"body":"start at home, wherever the fear"},{"speaker":"Ilona Rodan","startTime":409.74,"endTime":414.36,"body":"starts, where frustration"},{"speaker":"Ilona Rodan","startTime":414.36,"endTime":418.26,"body":"starts, and probably pain. And"},{"speaker":"Ilona Rodan","startTime":414.36,"endTime":418.26,"body":"then we move forward. And once"},{"speaker":"Ilona Rodan","startTime":418.26,"endTime":422.19,"body":"that cat goes willingly into the"},{"speaker":"Ilona Rodan","startTime":418.26,"endTime":422.19,"body":"carrier things are so much"},{"speaker":"Ilona Rodan","startTime":422.19,"endTime":423.18,"body":"better already."},{"speaker":"Nathalie Dowgray","startTime":423.0,"endTime":426.6,"body":"Yeah, I think"},{"speaker":"Nathalie Dowgray","startTime":423.0,"endTime":426.6,"body":"that's really true. One of the"},{"speaker":"Nathalie Dowgray","startTime":426.6,"endTime":430.29,"body":"cats, the first time I saw her"},{"speaker":"Nathalie Dowgray","startTime":426.6,"endTime":430.29,"body":"in the study, we opened, we"},{"speaker":"Nathalie Dowgray","startTime":430.29,"endTime":432.84,"body":"always put the basket on the"},{"speaker":"Nathalie Dowgray","startTime":430.29,"endTime":432.84,"body":"floor, we open and allow the cat"},{"speaker":"Nathalie Dowgray","startTime":432.84,"endTime":436.8,"body":"come out. I opened the door, she"},{"speaker":"Nathalie Dowgray","startTime":432.84,"endTime":436.8,"body":"flew out and attacked my leg. So"},{"speaker":"Nathalie Dowgray","startTime":436.83,"endTime":439.68,"body":"the frustration level in this"},{"speaker":"Nathalie Dowgray","startTime":436.83,"endTime":439.68,"body":"cat, from having been put in the"},{"speaker":"Nathalie Dowgray","startTime":439.68,"endTime":442.14,"body":"basket and transported to the"},{"speaker":"Nathalie Dowgray","startTime":439.68,"endTime":442.14,"body":"vet clinic, was through the"},{"speaker":"Nathalie Dowgray","startTime":442.14,"endTime":442.47,"body":"roof."},{"speaker":"Nathalie Dowgray","startTime":442.65,"endTime":445.26,"body":"And my leg was the first thing"},{"speaker":"Nathalie Dowgray","startTime":442.65,"endTime":445.26,"body":"she encountered to take it out"},{"speaker":"Nathalie Dowgray","startTime":445.26,"endTime":448.41,"body":"on, I was grateful I was wearing"},{"speaker":"Nathalie Dowgray","startTime":445.26,"endTime":448.41,"body":"jeans that day. Subsequently,"},{"speaker":"Nathalie Dowgray","startTime":448.41,"endTime":451.2,"body":"with food bribery, this cat has"},{"speaker":"Nathalie Dowgray","startTime":448.41,"endTime":451.2,"body":"gotten a lot better. And she"},{"speaker":"Nathalie Dowgray","startTime":451.2,"endTime":454.59,"body":"doesn't, she doesn't get quite"},{"speaker":"Nathalie Dowgray","startTime":451.2,"endTime":454.59,"body":"so frustrated in the visits to"},{"speaker":"Nathalie Dowgray","startTime":454.59,"endTime":457.95,"body":"the vet clinic now, though, it's"},{"speaker":"Nathalie Dowgray","startTime":454.59,"endTime":457.95,"body":"borderline sometimes, bless her."},{"speaker":"Nathalie Dowgray","startTime":457.0,"endTime":461.92,"body":"I'm just trying to think what"},{"speaker":"Nathalie Dowgray","startTime":457.0,"endTime":461.92,"body":"mine would be. I've mentioned"},{"speaker":"Nathalie Dowgray","startTime":461.92,"endTime":465.19,"body":"food treats already. Mine is"},{"speaker":"Nathalie Dowgray","startTime":461.92,"endTime":465.19,"body":"probably, there's a really nice"},{"speaker":"Nathalie Dowgray","startTime":465.19,"endTime":467.83,"body":"saying that I learnt years ago,"},{"speaker":"Nathalie Dowgray","startTime":465.19,"endTime":467.83,"body":"less is more when you're"},{"speaker":"Nathalie Dowgray","startTime":467.83,"endTime":469.66,"body":"handling and interacting with"},{"speaker":"Nathalie Dowgray","startTime":467.83,"endTime":469.66,"body":"cats."},{"speaker":"Nathalie Dowgray","startTime":469.87,"endTime":472.6,"body":"And I think this is a really"},{"speaker":"Nathalie Dowgray","startTime":469.87,"endTime":472.6,"body":"important one for team members"},{"speaker":"Nathalie Dowgray","startTime":472.6,"endTime":475.75,"body":"to consider. I hear it with"},{"speaker":"Nathalie Dowgray","startTime":472.6,"endTime":475.75,"body":"nurses when I'm asking for some"},{"speaker":"Nathalie Dowgray","startTime":475.75,"endTime":479.35,"body":"assistance to maybe take a blood"},{"speaker":"Nathalie Dowgray","startTime":475.75,"endTime":479.35,"body":"sample. And they go straight in"},{"speaker":"Nathalie Dowgray","startTime":479.35,"endTime":481.81,"body":"with quite, what I consider, a"},{"speaker":"Nathalie Dowgray","startTime":479.35,"endTime":481.81,"body":"heavy handed hold, you know,"},{"speaker":"Nathalie Dowgray","startTime":481.81,"endTime":485.2,"body":"holding the legs, neck sort of"},{"speaker":"Nathalie Dowgray","startTime":481.81,"endTime":485.2,"body":"extended, because I always do"},{"speaker":"Nathalie Dowgray","startTime":485.2,"endTime":486.16,"body":"jugular samples."},{"speaker":"Nathalie Dowgray","startTime":487.44,"endTime":490.41,"body":"Whereas, I'm saying, oh no just,"},{"speaker":"Nathalie Dowgray","startTime":487.44,"endTime":490.41,"body":"just gently tilt the head now,"},{"speaker":"Nathalie Dowgray","startTime":490.41,"endTime":492.21,"body":"'oh but I'm not holding legs',"},{"speaker":"Nathalie Dowgray","startTime":490.41,"endTime":492.21,"body":"I'm like, that's fine. 'You"},{"speaker":"Nathalie Dowgray","startTime":492.33,"endTime":495.21,"body":"might get scratched'. That's my"},{"speaker":"Nathalie Dowgray","startTime":492.33,"endTime":495.21,"body":"responsibility. I think that to"},{"speaker":"Nathalie Dowgray","startTime":495.21,"endTime":498.99,"body":"me, it's a team thing. It's not"},{"speaker":"Nathalie Dowgray","startTime":495.21,"endTime":498.99,"body":"their responsibility to ensure I"},{"speaker":"Nathalie Dowgray","startTime":498.99,"endTime":501.51,"body":"don't get scratched, it's my"},{"speaker":"Nathalie Dowgray","startTime":498.99,"endTime":501.51,"body":"responsibility to be watching"},{"speaker":"Nathalie Dowgray","startTime":501.51,"endTime":504.42,"body":"that cats body language and"},{"speaker":"Nathalie Dowgray","startTime":501.51,"endTime":504.42,"body":"adapting what I'm doing to what"},{"speaker":"Nathalie Dowgray","startTime":504.42,"endTime":505.38,"body":"the cats telling me."},{"speaker":"Nathalie Dowgray","startTime":505.62,"endTime":508.05,"body":"And I think, I think that one's"},{"speaker":"Nathalie Dowgray","startTime":505.62,"endTime":508.05,"body":"a really important one that,"},{"speaker":"Nathalie Dowgray","startTime":508.23,"endTime":511.2,"body":"that it's a team, it's a team"},{"speaker":"Nathalie Dowgray","startTime":508.23,"endTime":511.2,"body":"thing. That's not just one"},{"speaker":"Nathalie Dowgray","startTime":511.2,"endTime":514.32,"body":"person's job to ensure that"},{"speaker":"Nathalie Dowgray","startTime":511.2,"endTime":514.32,"body":"someone else, you know, it is"},{"speaker":"Nathalie Dowgray","startTime":514.35,"endTime":516.63,"body":"personal responsibility and work"},{"speaker":"Nathalie Dowgray","startTime":514.35,"endTime":516.63,"body":"as a team."},{"speaker":"Nathalie Dowgray","startTime":516.0,"endTime":518.03,"body":"We've sort of talked quite a bit"},{"speaker":"Nathalie Dowgray","startTime":516.0,"endTime":518.03,"body":"about the guidelines. I mean,"},{"speaker":"Nathalie Dowgray","startTime":516.0,"endTime":523.98,"body":"I think, you know, even if"},{"speaker":"Nathalie Dowgray","startTime":516.0,"endTime":523.98,"body":"you're not going to engage in"},{"speaker":"Nathalie Dowgray","startTime":518.063,"endTime":520.029,"body":"we're hoping that this sort of"},{"speaker":"Nathalie Dowgray","startTime":518.063,"endTime":520.029,"body":"extra material will be useful"},{"speaker":"Nathalie Dowgray","startTime":520.061,"endTime":522.06,"body":"for people and encourage them to"},{"speaker":"Nathalie Dowgray","startTime":520.061,"endTime":522.06,"body":"read the guidelines in full."},{"speaker":"Nathalie Dowgray","startTime":524.28,"endTime":533.82,"body":"becoming an accredited cat"},{"speaker":"Nathalie Dowgray","startTime":524.28,"endTime":533.82,"body":"friendly clinic or a member of"},{"speaker":"Nathalie Dowgray","startTime":533.82,"endTime":536.52,"body":"the cat friendly practice"},{"speaker":"Nathalie Dowgray","startTime":533.82,"endTime":536.52,"body":"scheme, just reading through"},{"speaker":"Nathalie Dowgray","startTime":536.52,"endTime":539.4,"body":"both sets of guidelines, and as"},{"speaker":"Nathalie Dowgray","startTime":536.52,"endTime":539.4,"body":"Sam said, sometimes just the"},{"speaker":"Nathalie Dowgray","startTime":539.4,"endTime":542.7,"body":"smallest changes, one little"},{"speaker":"Nathalie Dowgray","startTime":539.4,"endTime":542.7,"body":"thing at a time, is going to"},{"speaker":"Nathalie Dowgray","startTime":542.7,"endTime":545.43,"body":"massively improve the experience"},{"speaker":"Nathalie Dowgray","startTime":542.7,"endTime":545.43,"body":"for your cat patients."},{"speaker":"Nathalie Dowgray","startTime":546.42,"endTime":549.78,"body":"So thank you all for taking some"},{"speaker":"Nathalie Dowgray","startTime":546.42,"endTime":549.78,"body":"time out away from the beach in"},{"speaker":"Nathalie Dowgray","startTime":549.78,"endTime":553.59,"body":"Rhodes to do this recording."},{"speaker":"Nathalie Dowgray","startTime":549.78,"endTime":553.59,"body":"Thank you."},{"speaker":"Nathalie Dowgray","startTime":558.09,"endTime":561.39,"body":"We hope that you enjoyed this"},{"speaker":"Nathalie Dowgray","startTime":558.09,"endTime":561.39,"body":"recording. Please visit the JFMS"},{"speaker":"Nathalie Dowgray","startTime":561.39,"endTime":565.17,"body":"website to read the guidelines."},{"speaker":"Nathalie Dowgray","startTime":561.39,"endTime":565.17,"body":"For ISFM members, the full"},{"speaker":"Nathalie Dowgray","startTime":565.17,"endTime":567.78,"body":"recording of this roundtable"},{"speaker":"Nathalie Dowgray","startTime":565.17,"endTime":567.78,"body":"discussion is available for you"},{"speaker":"Nathalie Dowgray","startTime":567.78,"endTime":571.47,"body":"to listen to. Please visit"},{"speaker":"Nathalie Dowgray","startTime":567.78,"endTime":571.47,"body":"portal.icatcare.org."},{"speaker":"Nathalie Dowgray","startTime":572.05,"endTime":574.27,"body":"We look forward to talking to"},{"speaker":"Nathalie Dowgray","startTime":572.05,"endTime":574.27,"body":"you again next month, where"},{"speaker":"Nathalie Dowgray","startTime":574.27,"endTime":577.75,"body":"we'll have the first of our two"},{"speaker":"Nathalie Dowgray","startTime":574.27,"endTime":577.75,"body":"podcasts on FIP with Dr. Sam"},{"speaker":"Nathalie Dowgray","startTime":577.75,"endTime":580.78,"body":"Taylor speaking to professor's"},{"speaker":"Nathalie Dowgray","startTime":577.75,"endTime":580.78,"body":"Danièlle Gunn-Moore and Séverine"},{"speaker":"Nathalie Dowgray","startTime":580.78,"endTime":583.78,"body":"Tasker. Look out for that"},{"speaker":"Nathalie Dowgray","startTime":580.78,"endTime":583.78,"body":"dropping at the end of November."}]}