Today, I’m joined by Serial Entrepreneur and Founder of NxtStep and PodcastChef, Sean Boyce.
Show Notes
Sean Boyce has been starting successful businesses and helping others grow for over 10 years. Founder of Consulting Firm NxtStep, and Production Company PodcastChef, Sean has a lot of experience in building brand reputations and managing online presences. Here are a few of the topics we’ll discuss on this episode of Reputation Matters:
- The importance of reputation and how to cultivate the proper reputation for your company
- How the work Sean does at NxtStep helps businesses to build their reputation
- Why it’s sometimes worth increasing your prices even if it might result in losing customers
- The importance of using constructive criticism in a positive way
- How to respond to negative reviews
- The extent of the damage going viral can have
- How you can turn a negative customer experience into a positive one
- Who Podcast Chef are and how they help people
Resources:
Connecting with Sean Boyce:
Connecting with the host:
What is Reputation Matters?
The Reputation Matters podcast will feature business owners and marketers to talk all about reputation management - the good and the bad. We’ll talk all about the obvious, and not so obvious, strategies people can use to improve the online reputation. We’ll also share examples of businesses that have done a great job of managing their reputation, and some that haven’t, so you can learn more about how and why to keep the reputation of your business in great shape.