Daybreak

At 2 a.m. in Bangalore, a call-centre agent is resolving flight refunds with a new kind of colleague — one that never sleeps. 

AI copilots are now embedded across India’s BPM sector, watching every click and keystroke to improve their own efficiency. For firms like Capgemini and Genpact, the real prize isn’t labour anymore — it’s workflow data. 

Because in the race toward “agentic AI,” whoever owns the data, wins. And India, for all its scaled up manpower, might be training the machines that will one day replace it.

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Daybreak is produced from the newsroom of The Ken, India’s first subscriber-only business news platform. Subscribe for more exclusive, deeply-reported, and analytical business stories.

What is Daybreak?

Business news is complex and overwhelming. It doesn’t have to be. Every day of the week, from Monday to Friday, Daybreak tells one business story that’s significant, simple and powerful.

Hosted from The Ken’s newsroom by Snigdha Sharma and Rachel Varghese, Daybreak relies on years of original reporting and analysis by some of India’s most experienced and talented business journalists.