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https://geni.us/ShopMarketingPros Recorded live at ITTC 2023, David and Lucas are joined by Ryan Giddings, owner of Church Street Garage.
Topics discussed:
How did you get into the industry? (
0:00)
What makes a good shop? (
6:06)
What will happen if you don’t talk to the customer? (
14:11)
You buy the blue sky. (
19:47)
Hard to work for while in a tech position. (
22:02)
Do you ever put your dad voice on? (
24:00)
How can losing clients lead to burnout? (
29:03)
Raise your rates! (
37:37)
The problem with comparing yourself to plumbers. (
44:07)
Knowing what the shops around me are charging. (
51:21)
Working for people who can't afford to pay you. (
53:07)
Educating consumers on how to get discounts. (
1:00:31)
Complaints from customers about trucks. (
1:02:33)