Human-Centered Security

Tanja Venborg Hansen, a user researcher who has worked for an enterprise security company and the aviation industry explains the challenges in creating the user experience for products that are used by information security professionals. We talk about getting buy-in from stakeholders, how to find people to participate in research studies, and deciding what “actionable” data really means.

Show Notes

In this episode, we talk about:
  • Why technical users expect a great user experience just like everyone else.
  • How to find and incentivize participants who are extremely busy.
  • How to support users in making a decision without telling them what to do.
  • Deciding what data to show and how to show it.
Tanja Venborg Hansen is a seasoned user researcher who has worked in both the enterprise cybersecurity (Forcepoint) and aviation industries (Finnair). She earned a master of science degree focused on design and innovation from the Technical University of Denmark.

What is Human-Centered Security?

Cybersecurity is complex. Its user experience doesn’t have to be. Heidi Trost interviews information security experts about how we can make it easier for people—and their organizations—to stay secure.