WEBVTT NOTE This file was generated by Descript 00:00:05.560 --> 00:00:08.760 Steve V2: Welcome to Keynotes, a podcast just for Casago homeowners. 00:00:09.240 --> 00:00:12.219 This is where we explore how to get the most out of your relationship with 00:00:12.219 --> 00:00:16.640 Casago, learn tips and tricks on how to make more income with your property, 00:00:17.039 --> 00:00:19.990 and learn a little bit about the short term rental industry along the way. 00:00:20.689 --> 00:00:24.189 I've been a vacation rental nerd since my twenties, and the team has finally 00:00:24.189 --> 00:00:27.300 let me have this podcast so I can share everything I've learned with you. 00:00:27.930 --> 00:00:30.490 I'm your host, Steve Schwab, and this is Keynotes. 00:00:37.130 --> 00:00:38.010 Hey, welcome to Keynotes. 00:00:38.010 --> 00:00:38.214 Keynotes. 00:00:38.284 --> 00:00:39.935 Casago is podcast for homeowners. 00:00:39.945 --> 00:00:40.165 Today. 00:00:40.165 --> 00:00:41.785 We're talking to Justin Ford. 00:00:42.005 --> 00:00:46.545 If you're not in the industry, you may not know Justin's name, but Justin is 00:00:46.655 --> 00:00:49.655 infamous within the industry for safety. 00:00:49.754 --> 00:00:52.144 And he's actually the safety expert. 00:00:52.185 --> 00:00:56.035 If you ask anybody who's in the short term rental industry as a professional. 00:00:56.905 --> 00:01:00.605 Today's going to be talking about seven things that homeowners can 00:01:00.605 --> 00:01:05.165 do to help make sure that our guests are safe and cared for. 00:01:05.650 --> 00:01:08.540 And that we're talking about safety looking forward. 00:01:08.810 --> 00:01:11.380 So we're not talking about liability, looking backwards. 00:01:11.930 --> 00:01:13.000 Justin, welcome to the show. 00:01:13.510 --> 00:01:15.050 Hey, thanks for having me on Steve. 00:01:15.050 --> 00:01:19.659 Yeah, I've been working with safety for 11 years now, five years at breezeway. 00:01:20.020 --> 00:01:25.489 My family owns a short term rental, so I'm very focused on an understanding 00:01:25.569 --> 00:01:29.279 from the perspective of a property owner, how important it is to 00:01:29.279 --> 00:01:30.819 address safety in your property. 00:01:31.165 --> 00:01:35.755 , Justin, I think about what you do and all the things that you've been able 00:01:35.755 --> 00:01:39.655 to help with a lot of property managers and especially us here at Casago. 00:01:39.675 --> 00:01:44.518 And I think the measure of your success is in those safety 00:01:44.518 --> 00:01:45.975 incidents that never happened. 00:01:46.615 --> 00:01:50.885 I know for a fact that there's a lot of people out there who are walking around 00:01:50.885 --> 00:01:55.695 a day because you've got to talk to the homeowners or to the property managers 00:01:55.745 --> 00:01:57.235 to make sure those properties were safe. 00:01:57.805 --> 00:02:01.835 And a lot of homeowners and property managers who didn't end up having 00:02:01.835 --> 00:02:05.665 a liability because they were proactive because of your coaching. 00:02:05.725 --> 00:02:08.245 I think that's fantastic what you've been able to contribute 00:02:08.305 --> 00:02:09.495 to the industry as a whole. 00:02:09.995 --> 00:02:11.475 I get a lot of calls about it. 00:02:11.655 --> 00:02:15.825 Every time this topic comes up and you just talking, it just goes right back. 00:02:15.825 --> 00:02:19.535 You know, there was a dad who called me because a property manager did 00:02:19.535 --> 00:02:23.445 something with a property owner to a property to make it safer and it saved 00:02:23.445 --> 00:02:25.005 his two year old daughter's life. 00:02:25.085 --> 00:02:28.495 And, uh, I was on the floor when he called me. 00:02:28.760 --> 00:02:30.950 I said, you're the guy that recommended this. 00:02:30.950 --> 00:02:32.770 And, you know, we did this and I went, yeah. 00:02:32.770 --> 00:02:36.030 And he goes, I get to walk my two year old down the aisle someday because of you. 00:02:36.040 --> 00:02:38.930 So it's, uh, I think about that every time. 00:02:38.930 --> 00:02:40.120 And that's why I'm here with you. 00:02:40.210 --> 00:02:43.140 I feel like if I don't keep going, that I might miss one. 00:02:43.140 --> 00:02:46.160 So I'm very committed to trying to make sure that we keep everybody 00:02:46.160 --> 00:02:47.489 moving about and enjoying life. 00:02:48.110 --> 00:02:50.220 How did that make you feel when you got that call? 00:02:51.510 --> 00:02:52.340 I was blown away. 00:02:52.390 --> 00:02:56.150 I was actually at Whole Foods and I was shopping and I was getting a 00:02:56.150 --> 00:02:59.080 repeated phone call and I'm like, I'll call whoever this is back. 00:02:59.080 --> 00:03:02.500 And finally, you know, I answered cause they kept repeatedly calling me and, and 00:03:02.500 --> 00:03:04.020 they said, Hey, are you sitting down? 00:03:04.020 --> 00:03:04.950 You're going to be blown away. 00:03:04.950 --> 00:03:06.830 I'm patching somebody in on the phone with you. 00:03:06.830 --> 00:03:09.730 And it was the guest and I was blinded by it. 00:03:09.730 --> 00:03:10.960 I didn't know what was going to happen. 00:03:11.220 --> 00:03:14.720 The thing I remember the most was a security guard that they have at Whole 00:03:14.730 --> 00:03:18.100 Foods, which I guess is there to keep people from shoplifting or whatever. 00:03:18.130 --> 00:03:20.240 I remember him helping me get up off the floor. 00:03:20.640 --> 00:03:23.550 He's, they, they thought something had happened to me medically and, 00:03:23.650 --> 00:03:25.730 and I was just, I was a wreck. 00:03:26.120 --> 00:03:29.350 Having, having this person come on and surprise me like that. 00:03:29.450 --> 00:03:30.330 It was, um. 00:03:30.655 --> 00:03:34.345 It was mind blowing and I've had that more than once now, but that one's 00:03:34.345 --> 00:03:36.925 always the one that stands out the most because I don't know who he is. 00:03:37.025 --> 00:03:37.965 He said his name. 00:03:37.965 --> 00:03:40.165 I don't remember it and they asked not to share it. 00:03:40.175 --> 00:03:41.345 So I don't even know who he is. 00:03:41.345 --> 00:03:45.155 I hope someday he reaches out to me again because it meant a lot to me. 00:03:45.595 --> 00:03:47.555 That's a phone call you'll never forget your whole life. 00:03:47.575 --> 00:03:50.915 And if you ever get any award. 00:03:51.325 --> 00:03:52.275 For what you're doing. 00:03:52.405 --> 00:03:57.195 That is the award that probably is going to stand out the most to you as you one 00:03:57.195 --> 00:04:01.285 day retire and sit back in a chair or on the back of a boat somewhere fishing. 00:04:01.295 --> 00:04:02.795 That's going to be one of those big ones, right? 00:04:03.525 --> 00:04:04.525 Oh, absolutely. 00:04:04.905 --> 00:04:08.285 So Justin, thanks for coming on today and talking to the 00:04:08.285 --> 00:04:10.065 Casago homeowners about safety. 00:04:10.755 --> 00:04:13.225 We're just going to write down the list you gave me and talk to our 00:04:13.225 --> 00:04:16.305 homeowners about things they can do in their properties to make sure 00:04:16.855 --> 00:04:19.425 that guests are safe and cared for. 00:04:19.475 --> 00:04:21.525 And for number one, you talked about smoke alarms. 00:04:22.170 --> 00:04:25.480 Just real quick before I go into that, one of the things that I always want to make 00:04:25.480 --> 00:04:29.210 sure property owners understand, because I get someone who owns a vacation rental, 00:04:29.480 --> 00:04:31.570 their prime goal is to generate income. 00:04:32.130 --> 00:04:37.730 And I've highlighted and broken it out for years now that 00:04:37.760 --> 00:04:41.969 you're looking at, Less than 0. 00:04:41.970 --> 00:04:45.350 0083 percent of your income over 10 years going towards safety. 00:04:45.350 --> 00:04:47.740 So safety is a small amount that you need to do. 00:04:47.740 --> 00:04:52.600 And in most cases, the investment in safety is like maybe one week's 00:04:52.600 --> 00:04:54.480 rental over a 10 year time period. 00:04:54.520 --> 00:04:56.570 And I think a lot of homeowners don't get that. 00:04:56.570 --> 00:04:58.560 It doesn't cost a lot to do that. 00:04:59.390 --> 00:05:02.440 I think it's really important just to highlight just because you're the 00:05:02.460 --> 00:05:05.880 local regulations or government isn't saying you're supposed to do something 00:05:05.880 --> 00:05:07.470 doesn't mean you shouldn't do it. 00:05:07.710 --> 00:05:08.970 And it's very important to do that. 00:05:08.970 --> 00:05:12.190 But smoke alarms are the single most important item. 00:05:12.480 --> 00:05:14.730 And when you're working with a property manager. 00:05:15.105 --> 00:05:18.375 You've got to understand if they've gone through my safety program, 00:05:18.375 --> 00:05:21.025 they get that there's different ones that are out there and the 00:05:21.025 --> 00:05:22.775 best ones aren't the most expensive. 00:05:23.305 --> 00:05:25.055 And there's a reason for placing them. 00:05:25.055 --> 00:05:28.375 What happened when, especially if you built your home new, you sat down 00:05:28.375 --> 00:05:32.125 with a contractor and he came down with a price list and you said, Oh, 00:05:32.125 --> 00:05:35.765 you know, I want that nice mantle and we want granite countertops. 00:05:35.765 --> 00:05:38.125 And he got to the safety section and he did what's 00:05:38.125 --> 00:05:40.485 called the basic safety package. 00:05:40.485 --> 00:05:42.995 And that includes contractor grade smoke alarms. 00:05:42.995 --> 00:05:47.920 Most Short term rentals that I go into have what are known as contractor grade. 00:05:47.930 --> 00:05:49.440 They're the cheapest ones out there. 00:05:49.440 --> 00:05:51.710 And it's because they wanted to make sure they had more in the 00:05:51.710 --> 00:05:56.160 budget for your marble fireplace mantle or your granite countertops. 00:05:56.180 --> 00:05:59.960 And so you gotta, you gotta go to that next level because having the 00:05:59.960 --> 00:06:03.290 best smoke alarms in your property is critically important to making 00:06:03.290 --> 00:06:05.010 sure the guests wake up and get out. 00:06:05.280 --> 00:06:07.960 Now, Justin, we talked a little bit before, and you said that there was. 00:06:08.520 --> 00:06:10.560 Three different kinds of smoke alarms. 00:06:10.590 --> 00:06:15.880 There's the ionic, the photo cell, and then the dual detectors and the 00:06:15.920 --> 00:06:19.790 ionic and the photo cells both have different missions and methodologies, 00:06:19.800 --> 00:06:24.270 how they detect it, but you thought that the dual detectors are the best, and 00:06:24.270 --> 00:06:25.280 that's what you put in your own home. 00:06:25.695 --> 00:06:31.855 Yeah, so ionization, ionic ionization in the photo cell or sometimes photoelectric, 00:06:32.175 --> 00:06:34.485 those are two different types of sensors. 00:06:34.525 --> 00:06:39.435 Ionization is using radioactive material and it's zapping it back and forth 00:06:39.435 --> 00:06:42.815 and it can detect smoke particles, but it doesn't see flame very well. 00:06:43.075 --> 00:06:46.700 Whereas a photoelectric smoke alarm, Is using light. 00:06:46.760 --> 00:06:49.290 It can see flame, but it can't see smoke as well. 00:06:49.300 --> 00:06:53.450 So the U S fire administration has made a very clear statement. 00:06:53.460 --> 00:06:54.820 You can see it on their website. 00:06:54.820 --> 00:06:59.350 It's like the most prominent statement on their website, us fire Marshall, 00:06:59.350 --> 00:07:03.700 all the big guys in us government that says dual detection, they 00:07:03.700 --> 00:07:05.480 recommend that you have both sensors. 00:07:06.120 --> 00:07:08.264 And fortunately the best and really. 00:07:08.415 --> 00:07:09.415 Pretty most affordable. 00:07:09.415 --> 00:07:10.505 They're on 30 bucks. 00:07:10.865 --> 00:07:12.295 Smoke alarms that are sold out. 00:07:12.295 --> 00:07:15.725 There are those dual detection alarms that detect both ways. 00:07:15.725 --> 00:07:17.825 They detect both fire and smoke. 00:07:18.705 --> 00:07:22.275 It was so surprising to me when you told me that the dual detectors can 00:07:22.305 --> 00:07:24.385 often be cheaper than the others. 00:07:24.405 --> 00:07:26.405 And that's the best one to have. 00:07:26.405 --> 00:07:29.925 So what a great piece of information to know, because quite honestly, 00:07:29.965 --> 00:07:32.235 I would have thought like the a hundred dollars smoke detector 00:07:32.265 --> 00:07:33.875 would have been the one to go with. 00:07:34.235 --> 00:07:35.305 And obviously not. 00:07:35.605 --> 00:07:37.995 I think for our homeowners, it's a great piece of advice for that. 00:07:38.675 --> 00:07:41.615 And for those that, by the way, that have a monitored system, which if I 00:07:41.625 --> 00:07:45.555 had a short term rental, as I said, my family has one, but if I personally was 00:07:45.555 --> 00:07:49.395 setting up one, I would probably go with a monitored system where you've got, you 00:07:49.395 --> 00:07:51.145 know, like an ADT or an alarm company. 00:07:51.485 --> 00:07:55.745 They do have dual detection alarms as part of those systems as well. 00:07:55.745 --> 00:07:59.155 So if you do have a commercial monitored alarm and you're short term rental, 00:07:59.155 --> 00:08:02.785 you can also request that your alarm company installs the dual detection ones. 00:08:03.070 --> 00:08:03.710 That's fantastic. 00:08:03.730 --> 00:08:05.950 Now you can go and check mine today at my house right now. 00:08:06.040 --> 00:08:08.990 So, Justin, for number two, you said egress. 00:08:09.780 --> 00:08:14.890 So, right now, egress is probably the thing that regulators, government 00:08:14.900 --> 00:08:18.440 regulators, the people who write the codes, National Fire Protection 00:08:18.440 --> 00:08:22.470 Association, International Building Codes, that's the number one thing 00:08:22.470 --> 00:08:26.220 they're looking at because they're concerned that Too many people in a 00:08:26.230 --> 00:08:30.160 bedroom or a sleeping area could not escape timely in the event of a fire. 00:08:30.590 --> 00:08:34.160 Egress is not as much of a concern if you have a sprinkled building. 00:08:34.160 --> 00:08:35.860 That is, you have a fire sprinkler system. 00:08:35.860 --> 00:08:39.560 If I was building a new construction, if I was an STR investor, I would 00:08:39.570 --> 00:08:43.420 be using a sprinkle system in my rental property with PEX tubing. 00:08:43.420 --> 00:08:46.440 Now they're so inexpensive to do and even retrofitting 00:08:46.440 --> 00:08:48.530 putting PEX tubing in that way. 00:08:48.530 --> 00:08:51.190 You don't have to worry as much about egress because if there's a fire, the 00:08:51.190 --> 00:08:54.490 sprinkler system is going to come on and that gives people the time to escape. 00:08:54.975 --> 00:08:59.245 So if you don't have that, you have to have two means of a way for someone to 00:08:59.245 --> 00:09:01.465 get out of the sleeping area or bedroom. 00:09:01.465 --> 00:09:05.655 And this includes open lofts, you know, like in an, a frame, um, this includes 00:09:05.665 --> 00:09:09.025 the basement one would be the door, you know, I'm going to walk out the 00:09:09.025 --> 00:09:10.535 bedroom door, the smoke alarm went off. 00:09:10.535 --> 00:09:11.355 I got enough time. 00:09:11.355 --> 00:09:12.445 Oh my gosh, it's on fire. 00:09:12.445 --> 00:09:13.075 I'm out of here. 00:09:13.305 --> 00:09:18.605 Two is that you have to have an exit to the outside and that exit. 00:09:18.935 --> 00:09:20.535 Has to be 5. 00:09:20.535 --> 00:09:24.705 7 square foot openable door or window has to be clear and it has 00:09:24.705 --> 00:09:26.315 to be within 44 inches of the floor. 00:09:26.315 --> 00:09:29.795 So really simple dimensions there, then it can't be blocked. 00:09:29.805 --> 00:09:31.755 So you can't like have an air conditioner in it. 00:09:31.955 --> 00:09:33.405 You can have the bed up against it. 00:09:33.405 --> 00:09:36.245 I see that all the time, like in tall and skinnies in Nashville, you 00:09:36.245 --> 00:09:39.305 know, they've got these little teeny bedrooms, the queen bed and headboards 00:09:39.375 --> 00:09:41.325 up and it's blocking the window. 00:09:41.325 --> 00:09:42.165 You can't do that. 00:09:42.175 --> 00:09:46.275 So you've got to have a clear way for someone in a fire to go. 00:09:46.275 --> 00:09:47.505 I can't go down the hall. 00:09:47.740 --> 00:09:51.520 I guess I got to jump out the window and that's your egress point. 00:09:51.830 --> 00:09:53.840 So one, making sure that there's two ways out. 00:09:54.280 --> 00:09:57.840 We talked a little bit earlier about also making sure that the guests 00:09:57.840 --> 00:09:59.940 know what those egresses are, right? 00:10:00.250 --> 00:10:01.270 Yeah, absolutely. 00:10:01.530 --> 00:10:04.060 If you're more than 20 feet above the ground, you should have an escape 00:10:04.060 --> 00:10:05.470 ladder so that they can get out. 00:10:05.470 --> 00:10:09.360 Those are like 50 bucks, easy to get a lot of different companies make those. 00:10:09.850 --> 00:10:11.320 And it's really important. 00:10:11.320 --> 00:10:14.940 I think if you can to indicate that's what it is and focus on that. 00:10:14.940 --> 00:10:16.350 A sticker's not that. 00:10:16.640 --> 00:10:21.320 Offensive to put on the window, the small three by three inch egress window. 00:10:21.520 --> 00:10:24.580 Just get them to thinking about it a little bit, you know, and you can have 00:10:24.590 --> 00:10:28.240 the kind of stickers that you peel off and put back on again when you're not there. 00:10:28.580 --> 00:10:30.540 I think it's important to make sure you highlight that. 00:10:30.540 --> 00:10:32.510 I would certainly have that in my rental property. 00:10:32.510 --> 00:10:35.830 Cause again, these people have given you the ultimate trust 00:10:35.830 --> 00:10:36.830 when they come stay with you. 00:10:36.830 --> 00:10:38.750 Why not make sure that you're meeting that. 00:10:39.370 --> 00:10:39.640 Yeah. 00:10:39.670 --> 00:10:43.825 You know, Justin, I saw a piece on TV where a gentleman, And his 00:10:43.825 --> 00:10:45.785 family ended up having a fire. 00:10:46.365 --> 00:10:51.205 And for whatever reason that day, he just happened to remember 00:10:51.205 --> 00:10:56.265 seeing the egress plan and it was dark, uh, the lights were off. 00:10:56.315 --> 00:10:57.845 They couldn't, you know, smoke going on. 00:10:58.265 --> 00:11:02.045 And from his memory of just happening to see the egress plan, he was 00:11:02.045 --> 00:11:03.715 able to get him and his family out. 00:11:03.925 --> 00:11:06.705 And you know, that one piece of paper that he happened to look over. 00:11:06.990 --> 00:11:09.050 May have saved him and his family's life. 00:11:09.740 --> 00:11:12.890 Simple things to make sure that the responsibility we have 00:11:12.910 --> 00:11:14.350 to our guests is being met. 00:11:14.940 --> 00:11:20.310 So Justin, for number three, this is one of the more common problems that we run 00:11:20.310 --> 00:11:23.100 into tripping hazards, tripping hazards. 00:11:23.170 --> 00:11:24.620 I mean, it's in your own home. 00:11:25.130 --> 00:11:28.690 You're most likely to get injured in your home because you tripped or fell. 00:11:28.790 --> 00:11:33.850 Over 50 percent of safety incidents that happen to the human being, whether 00:11:33.850 --> 00:11:39.260 you're in Bali, you're in Seattle, or you're in Paris, you're most 00:11:39.260 --> 00:11:40.620 likely to get injured in your home. 00:11:41.010 --> 00:11:43.260 Or your condo or whatever, where you live. 00:11:43.330 --> 00:11:45.340 That's where we spend the most amount of time. 00:11:45.740 --> 00:11:47.560 And so now you're putting people in a property. 00:11:47.560 --> 00:11:51.540 They're not familiar with, and we see so many of these, the insurance claim 00:11:51.540 --> 00:11:57.230 data shows that 60 percent of incidents happen within the first hour of arrival. 00:11:57.570 --> 00:11:59.390 And that's because guests are showing up. 00:11:59.410 --> 00:12:03.580 30 percent of them show up after dark for the first time, the lighting isn't good. 00:12:03.910 --> 00:12:07.240 We can easily address that with solar lighting, motion sensor lights. 00:12:07.240 --> 00:12:08.780 There's timer lights out there now. 00:12:09.090 --> 00:12:13.170 Things are so sophisticated now that your computer knows you got a booking. 00:12:13.170 --> 00:12:15.090 It knows that there's a guest arriving. 00:12:15.100 --> 00:12:18.420 The guest can even tell you when they're arriving and the lights can all come on. 00:12:18.420 --> 00:12:22.080 So making sure they got a clear path in there and that they're not 00:12:22.080 --> 00:12:25.040 going to trip over anything, those carpets that you want in there. 00:12:25.040 --> 00:12:27.730 I know they look beautiful and in your own home, that's great. 00:12:27.800 --> 00:12:29.620 But when you've got a short term rental in there. 00:12:30.115 --> 00:12:33.455 It's really not a good idea to have them get them out of the bathrooms. 00:12:33.535 --> 00:12:36.895 Hotel industry taught us that back in the eighties, let the guests put 00:12:36.895 --> 00:12:39.635 their own towel down on the floor and create their own trip hazard. 00:12:40.175 --> 00:12:41.765 And the same for the kitchens. 00:12:41.765 --> 00:12:46.205 You know, I know people love to put a rag mat down in front of the sink, but 00:12:46.205 --> 00:12:50.045 if it's just for looks, get rid of it when you're looking at it and it's like 00:12:50.055 --> 00:12:52.455 the only purpose is it is for aesthetics. 00:12:52.485 --> 00:12:53.795 Maybe it's time to take it out. 00:12:54.125 --> 00:12:57.875 Yeah, I think I've even told you that even my mother fell over an 00:12:57.885 --> 00:13:03.035 area rug and I'm convinced that while I understand how they create space 00:13:03.065 --> 00:13:07.375 and are attractive, those are one of the biggest hazards we have in these 00:13:07.375 --> 00:13:10.885 vacationals and just getting rid of them so that we don't have this safety issue. 00:13:11.185 --> 00:13:14.585 Is absolutely worth the consideration for our homeowners to think about. 00:13:15.115 --> 00:13:17.885 And the, unfortunately the liability side is really big. 00:13:17.925 --> 00:13:21.415 This is the one area where lawyers are very focused. 00:13:21.415 --> 00:13:22.425 I just saw a 2. 00:13:22.475 --> 00:13:26.435 2 million settlement on a slip and fall case in Pawleys Island, South 00:13:26.435 --> 00:13:27.785 Carolina, at a short term rental. 00:13:28.085 --> 00:13:30.205 America's live very litigious area. 00:13:30.515 --> 00:13:33.745 They definitely look, you know, if you don't have a good handrail going 00:13:33.745 --> 00:13:36.375 up the stairs, that's a big one too. 00:13:36.435 --> 00:13:38.225 So you want to make sure. 00:13:38.620 --> 00:13:40.860 You go about the property and you might do that. 00:13:40.870 --> 00:13:43.880 You might have your grandmother come over or, you know, the nice little 00:13:43.880 --> 00:13:47.400 old lady down the street to make that, uh, that's made you cookies before. 00:13:47.400 --> 00:13:47.990 Invite her over. 00:13:47.990 --> 00:13:49.770 See how she moves around the property. 00:13:49.770 --> 00:13:54.130 And if she's having trouble, just imagine a guest that you're not there to help 00:13:54.130 --> 00:13:56.000 and coax around moving around there. 00:13:56.000 --> 00:13:57.959 So it's time to spruce things up. 00:13:58.940 --> 00:13:59.150 Yeah. 00:13:59.150 --> 00:14:02.985 Or grandpa with the old man shuffle as, yeah, grandpa, the old man shuffle. 00:14:02.985 --> 00:14:03.385 Exactly. 00:14:03.405 --> 00:14:07.100 As men, as we get older, we go from these big long strides to these short shuffles. 00:14:07.100 --> 00:14:11.110 I, I saw Bono on stage, you know, from U2 doing the old man shuffle. 00:14:11.110 --> 00:14:11.890 I was like, oh boy. 00:14:12.720 --> 00:14:15.690 It only takes the thickness of a nickel to create a trip 00:14:15.690 --> 00:14:17.130 hazard, which is mind blowing. 00:14:18.010 --> 00:14:18.910 That's a great statistic. 00:14:18.910 --> 00:14:19.450 I didn't know that. 00:14:19.450 --> 00:14:20.465 A thickness of a nickel. 00:14:21.190 --> 00:14:23.170 Thickness of a nickel can create a trip hazard. 00:14:23.790 --> 00:14:24.060 Yeah. 00:14:24.100 --> 00:14:27.390 You know, the, you just catch your toe just at the wrong angle, get that short 00:14:27.390 --> 00:14:28.820 step and suddenly you're falling forward. 00:14:29.730 --> 00:14:33.330 Justin for number four, we hear a lot about the safety issues in 00:14:33.330 --> 00:14:34.680 the news, which is swimming pools. 00:14:35.370 --> 00:14:37.970 What are the, some of the things our homeowners can do if they have a swimming 00:14:37.970 --> 00:14:43.350 pool to make sure that the guests are safe and that we're providing the best 00:14:43.350 --> 00:14:46.410 experience for our guests and the least amount of liability for our homeowners. 00:14:46.930 --> 00:14:50.980 Yeah, unfortunately, pools are the number one cause of death of 00:14:51.030 --> 00:14:52.650 guests in a short term rental. 00:14:52.810 --> 00:14:56.770 And the statistics, I mean, the numbers that we're seeing this year, this has 00:14:56.770 --> 00:14:58.290 been the worst year we've ever seen. 00:14:58.390 --> 00:14:59.330 It's bad. 00:14:59.770 --> 00:15:02.380 And it's because these kids are coming down here and they generally 00:15:02.380 --> 00:15:03.730 speaking, they're going on vacation. 00:15:03.730 --> 00:15:05.820 They're not used to having a pool at home. 00:15:06.280 --> 00:15:07.170 They don't have one at home. 00:15:07.180 --> 00:15:07.830 Now they're here. 00:15:07.830 --> 00:15:09.400 They want to use the heck out of it. 00:15:09.780 --> 00:15:12.610 And they want to use it even when their parents aren't there and their 00:15:12.610 --> 00:15:14.370 parents don't always want to be there. 00:15:14.420 --> 00:15:15.850 Um, you know, they're coming down. 00:15:16.270 --> 00:15:20.630 We know from statistics that 75 percent of North Americans acknowledge 00:15:20.630 --> 00:15:23.680 that when they go on vacation, they get intoxicated at least once. 00:15:23.750 --> 00:15:27.420 And of those 90 percent of them said they don't do that in their own home. 00:15:27.420 --> 00:15:31.570 So they're coming to your home to sit by your pool and drink and maybe get a buzz. 00:15:31.600 --> 00:15:32.840 And they don't even do that at home. 00:15:33.540 --> 00:15:35.900 And I know this is a hard pill to swallow, but you really got 00:15:35.900 --> 00:15:36.830 to go down to the Marriott. 00:15:36.850 --> 00:15:39.370 You got to go down to the holiday Inn and you see how they set up the pool. 00:15:39.370 --> 00:15:40.150 That's what you got to do. 00:15:40.160 --> 00:15:41.470 You got to have depth markers. 00:15:41.920 --> 00:15:44.390 If you're not going to do depth markers, a lot of insurance companies 00:15:44.390 --> 00:15:47.090 require depth markers, but if you're not, you need to have a sign says 00:15:47.090 --> 00:15:48.460 what the depth of the pool is. 00:15:48.850 --> 00:15:50.980 You need to have a pool safety hook. 00:15:51.120 --> 00:15:54.490 Um, they're about 40 bucks and don't Mount it like way on the other side 00:15:54.490 --> 00:15:56.540 of the pool or swap it out with a net. 00:15:56.610 --> 00:15:58.860 It's got to be in close where someone can use it. 00:15:59.370 --> 00:16:01.420 You need a life ring and it needs a rope on it. 00:16:01.650 --> 00:16:04.370 If someone's drowning and someone can't go in the pool to get 00:16:04.370 --> 00:16:05.440 them, you and I are healthy guys. 00:16:05.440 --> 00:16:07.320 We both would do that if it was our kids. 00:16:07.860 --> 00:16:10.750 So who's not jumping in the pool, someone who's not healthy, 00:16:10.790 --> 00:16:12.100 someone who can't do that. 00:16:12.370 --> 00:16:16.820 And so they need a rope to pull it back in and you need to make sure you've 00:16:16.820 --> 00:16:18.810 got the water watcher program in place. 00:16:18.920 --> 00:16:19.950 It's practically free. 00:16:19.950 --> 00:16:21.530 The government even sends out cards. 00:16:21.530 --> 00:16:22.870 A lot of property managers have them. 00:16:22.870 --> 00:16:24.110 It should be on the counter. 00:16:24.160 --> 00:16:26.900 When the guests arrive, the card is a lanyard. 00:16:26.900 --> 00:16:30.044 It goes around the guest's wrist and it says, I'm watching the pool. 00:16:30.225 --> 00:16:31.075 I'm not drinking. 00:16:31.085 --> 00:16:32.125 I'm not going to the bathroom. 00:16:32.125 --> 00:16:35.855 And if I do, I'm passing the card to another responsible person. 00:16:36.395 --> 00:16:38.315 And then finally it's access to the pool. 00:16:38.325 --> 00:16:41.835 Most of the time when people gain access, it's because the pool arms don't work. 00:16:42.515 --> 00:16:45.765 People pull the batteries out or the pool gates aren't closing 00:16:45.765 --> 00:16:47.315 and latching as they should. 00:16:47.315 --> 00:16:51.095 So making sure you've got secure access to the pool is very important. 00:16:51.715 --> 00:16:52.055 Yeah. 00:16:52.385 --> 00:16:53.125 All great advice. 00:16:53.125 --> 00:16:56.335 And, you know, I think those hooks are so important because if you think about 00:16:56.335 --> 00:17:01.065 it, often the children who don't know how to swim is because the parents Don't 00:17:01.065 --> 00:17:02.705 know how to swim and couldn't teach them. 00:17:03.165 --> 00:17:06.815 So we see that one other quick note too, is those darn pool toys. 00:17:07.145 --> 00:17:09.545 Some of the leading insurance companies now have come out 00:17:09.545 --> 00:17:10.515 with a blanket statement. 00:17:10.525 --> 00:17:12.775 You are not allowed to have pool toys at the property. 00:17:12.775 --> 00:17:15.005 And if the guests leave them behind, you need to pop them and throw them 00:17:15.005 --> 00:17:16.835 away, which is horrible for landfills. 00:17:16.835 --> 00:17:21.765 I get it, but they're only allowing us Coast Guard approved flotation devices. 00:17:21.775 --> 00:17:23.595 So I know some people love that white. 00:17:24.010 --> 00:17:27.930 Pegasus unicorn thing in the pool and they look great in the marketing photos, but 00:17:27.930 --> 00:17:29.660 don't leave those behind for your guests. 00:17:29.900 --> 00:17:31.090 Yeah, that's good advice. 00:17:31.560 --> 00:17:34.160 Justin for number five, he's good fire extinguishers. 00:17:35.310 --> 00:17:37.810 Property owners do not like fire extinguishers. 00:17:37.910 --> 00:17:41.960 I'm blowing the bet that probably 99 percent of the ones listening 00:17:42.000 --> 00:17:43.650 to this are going to go. 00:17:43.650 --> 00:17:44.760 Yeah, I do. 00:17:44.790 --> 00:17:45.000 Yeah. 00:17:45.000 --> 00:17:46.010 It's under the sink. 00:17:46.010 --> 00:17:48.150 It's in a box or you don't even have it. 00:17:48.460 --> 00:17:50.300 You might've seen that guy on Instagram. 00:17:50.300 --> 00:17:53.110 Who's got that little can of bug spray called prepared hero. 00:17:53.110 --> 00:17:54.660 I call it declared zero. 00:17:54.680 --> 00:17:55.990 I can't stand that thing. 00:17:56.340 --> 00:17:59.510 Um, you gotta have big five pounders. 00:17:59.540 --> 00:18:00.230 I'm sorry. 00:18:00.655 --> 00:18:03.885 But you need a five pound fire extinguisher within 30 feet of all 00:18:03.885 --> 00:18:06.005 cooking appliances, including the grill. 00:18:06.635 --> 00:18:07.755 And here's the great news. 00:18:08.505 --> 00:18:11.785 They work and the renters use them to save your house. 00:18:11.855 --> 00:18:16.145 You're actually putting them out in the property so that if there's a 00:18:16.145 --> 00:18:18.045 fire, who cares how the fire started? 00:18:18.045 --> 00:18:19.455 I don't care if the guest was drunk. 00:18:19.475 --> 00:18:20.225 They were an idiot. 00:18:20.305 --> 00:18:21.335 I don't care. 00:18:21.805 --> 00:18:23.925 You've gotten guests coming in next week. 00:18:24.085 --> 00:18:27.385 And so if they can put out the fire and first save lives, we've seen that. 00:18:27.625 --> 00:18:30.765 We've seen, um, many short term rental fires. 00:18:31.065 --> 00:18:35.485 I got the keys to the city down in Chincoteague, Virginia last year, because 00:18:35.915 --> 00:18:39.575 a homeowner listened to me, move the fire extinguisher out where they belong. 00:18:39.635 --> 00:18:44.445 And everyone says there's no way that this house fire would have not 00:18:44.465 --> 00:18:48.285 grown much bigger, except the fact that that fire extinguisher came from 00:18:48.305 --> 00:18:52.355 under the sink and got moved into the hall that led to the outdoors. 00:18:52.355 --> 00:18:53.215 The guests saw it. 00:18:53.285 --> 00:18:56.875 They woke up to the smell of smoke and they put the fire out. 00:18:57.125 --> 00:19:00.775 And so the next guest came in and everybody was happy. 00:19:00.775 --> 00:19:01.565 So they work. 00:19:01.655 --> 00:19:05.095 I know you don't want to hear this after three or four weeks. 00:19:05.095 --> 00:19:06.515 You don't even notice it there. 00:19:06.755 --> 00:19:07.025 Yeah. 00:19:07.055 --> 00:19:10.645 Often in a big, beautiful, luxurious home, people don't want to see that fire 00:19:10.645 --> 00:19:12.885 extinguisher and part of Casago's minimum. 00:19:13.230 --> 00:19:17.640 Required items is having a fire signature there, but making sure that placements 00:19:17.650 --> 00:19:21.550 in the right area where guests can see it, they have a mental note of it. 00:19:21.580 --> 00:19:24.710 And often, if you see these fire signatures underneath the sink 00:19:25.430 --> 00:19:28.780 or somewhere inaccessible, often that's where the fire starting. 00:19:29.220 --> 00:19:31.920 It's hard to get in underneath the sink or underneath wherever 00:19:31.920 --> 00:19:33.260 it might be to get that out. 00:19:33.340 --> 00:19:35.940 And now you're kind of blocked by the fire in order to put it out. 00:19:35.960 --> 00:19:38.020 And like you said, number one. 00:19:38.530 --> 00:19:41.950 Is making sure that the guests are safe and, you know, and our own 00:19:41.970 --> 00:19:45.660 families that are, and homeowners that are there are safe, but then 00:19:45.760 --> 00:19:48.290 number two is property damage. 00:19:48.330 --> 00:19:52.860 And number three is the rental income that you could lose for future 00:19:52.860 --> 00:19:54.530 reservations while the repairs go on. 00:19:54.725 --> 00:19:58.325 So there's a lot of good reasons to make sure those fire extinguishers, no 00:19:58.325 --> 00:20:02.445 matter how big and red and ugly they are, are out where guests can find them. 00:20:03.085 --> 00:20:05.445 And I like what you said, red, not the white ones. 00:20:05.445 --> 00:20:07.555 Those white ones are for your boat or for a car. 00:20:07.685 --> 00:20:08.775 So they gotta be red. 00:20:08.875 --> 00:20:09.465 Gotta be red. 00:20:10.045 --> 00:20:12.305 Justin, for number six, you said barbecue grills. 00:20:12.605 --> 00:20:14.415 So barbecue grills, people love them. 00:20:14.775 --> 00:20:15.805 When you look. 00:20:17.255 --> 00:20:21.495 Barbecue grills in public use, the best ones, the ones where we don't have any 00:20:21.495 --> 00:20:23.175 issues are the ones at a campground. 00:20:23.225 --> 00:20:23.995 And why is that? 00:20:23.995 --> 00:20:25.635 Cause they're staked into the ground. 00:20:25.645 --> 00:20:26.415 You can't move them. 00:20:26.415 --> 00:20:27.245 It's a no brainer. 00:20:27.255 --> 00:20:28.415 Someone brings a bag. 00:20:28.850 --> 00:20:32.760 They dump it in, they light it and there's not going to be any issues. 00:20:32.770 --> 00:20:34.230 So that's the ideal situation. 00:20:34.230 --> 00:20:37.510 And I do see an increasing number of SDRs going in that direction. 00:20:38.080 --> 00:20:40.520 But again, we're dealing with luxury properties. 00:20:40.520 --> 00:20:43.100 I know a lot of people want that nice big gas grill. 00:20:43.390 --> 00:20:46.370 My advice is to switch over to the griddle type, at least the 00:20:46.370 --> 00:20:47.990 flames not up in their face. 00:20:48.280 --> 00:20:51.560 And we just saw an incident in Florida where the renter couldn't light it. 00:20:51.625 --> 00:20:52.825 The igniter wasn't working. 00:20:52.825 --> 00:20:53.855 That's always the problem. 00:20:53.855 --> 00:20:55.665 And they didn't realize they hadn't turned the gas off. 00:20:55.665 --> 00:20:57.745 They went into the bathroom while they were in the bathroom. 00:20:57.745 --> 00:20:58.815 The grill exploded. 00:20:59.515 --> 00:21:01.005 Thank God the guy had to go to the bathroom. 00:21:01.005 --> 00:21:03.995 Cause if he had stayed out there, he would have perished, but the grills 00:21:03.995 --> 00:21:07.095 that are made out there, a lot of them, unfortunately, aren't great quality. 00:21:07.115 --> 00:21:08.505 The igniters fail in them. 00:21:08.505 --> 00:21:10.935 You should never be leaving them by the way, the lighter. 00:21:11.065 --> 00:21:14.135 If your igniter isn't working, it needs to be removed from service, 00:21:14.425 --> 00:21:16.805 but we do need to recognize timers. 00:21:16.805 --> 00:21:19.845 Gas timers are very important placement of the grills. 00:21:19.845 --> 00:21:23.035 Get them at least 10 feet away from the properties if you can or away from 00:21:23.035 --> 00:21:29.665 combustibles, but recognizing that they are a strong point for combustion injury. 00:21:29.910 --> 00:21:34.000 And damage to the rental property is the first step and then make 00:21:34.000 --> 00:21:37.060 a good choice on the best way you want to go with the right grill. 00:21:37.120 --> 00:21:40.000 Yeah, the two things I always look at when I'm looking at barbecue 00:21:40.010 --> 00:21:43.770 grills inside the properties from a safety point of view is one the 00:21:43.800 --> 00:21:47.440 igniter because the little batteries go out in those igniters so often. 00:21:47.970 --> 00:21:49.590 And then people are expecting it to work. 00:21:49.640 --> 00:21:52.780 They leave the gas on and then they start searching for something to light it with. 00:21:52.780 --> 00:21:55.040 And just like the gentleman's whose barbecue blew up. 00:21:55.630 --> 00:22:00.870 The second thing that I always look for is the O rings inside of the 00:22:00.870 --> 00:22:02.390 connectors because they dry out. 00:22:02.740 --> 00:22:03.570 Yeah, exactly. 00:22:03.570 --> 00:22:03.880 That's great. 00:22:03.950 --> 00:22:05.930 That's a great, I talk about that a lot. 00:22:05.930 --> 00:22:09.580 There's some kid being paid 14 bucks an hour to check those when he fills them. 00:22:10.025 --> 00:22:11.885 And trust me, he doesn't see all of them. 00:22:11.885 --> 00:22:15.405 And I've seen cracks and leaks in them, um, up in lake of the Ozarks. 00:22:15.405 --> 00:22:20.665 They lost a 13 million condo complex from a vacation rental fire because of 00:22:20.665 --> 00:22:24.305 that exact scenario, you know, where they turned the gas on and it was leaking 00:22:24.305 --> 00:22:26.285 in the, he hit the igniter and boom. 00:22:26.825 --> 00:22:30.895 I treat mine a little bit with a little bit of silicone when I get a chance 00:22:30.895 --> 00:22:32.295 a little silicone keeps it fresh. 00:22:32.295 --> 00:22:33.205 It keeps it from cracking. 00:22:33.265 --> 00:22:36.345 And then if it goes bad, it's less than a buck for a little packet of them. 00:22:36.625 --> 00:22:37.705 These guests are crazy. 00:22:37.705 --> 00:22:40.605 I've seen at least five videos on Instagram this summer. 00:22:40.605 --> 00:22:43.295 I saw one this morning where they don't know what they're doing with 00:22:43.305 --> 00:22:47.015 these things and they're, they've been putting charcoal when the gas goes out. 00:22:47.065 --> 00:22:47.575 That's yeah. 00:22:47.885 --> 00:22:51.245 Well, the general public we're dealing with when it comes to garage grills, 00:22:51.245 --> 00:22:52.545 they don't understand them a lot. 00:22:52.545 --> 00:22:55.185 So my, my advice is to keep them as simple as possible. 00:22:55.185 --> 00:22:56.875 You want a really awesome grill at home. 00:22:56.875 --> 00:22:58.945 Great at your short term rental. 00:22:58.965 --> 00:23:02.725 You're not going to have somebody calling on canceling because you've got a charcoal 00:23:02.725 --> 00:23:04.485 grill that's in a stake out in the ground. 00:23:04.485 --> 00:23:06.315 And I got to go out here to cook, trust me. 00:23:06.335 --> 00:23:08.945 So think about a good grill. 00:23:09.235 --> 00:23:12.435 That's going to be easy for them to operate and not cause any issues. 00:23:13.195 --> 00:23:18.585 Charcoal grills are great as long as in the description, we put this a charcoal 00:23:18.585 --> 00:23:20.385 grill, set the expectation for it. 00:23:21.005 --> 00:23:22.175 Guests don't have a problem with it. 00:23:22.315 --> 00:23:25.355 There's no big deal, but we have to make sure that we put that in the description. 00:23:25.355 --> 00:23:28.455 So if you're switching over to a charcoal grill, make sure to let your property 00:23:28.455 --> 00:23:31.535 manager at Casago know so they can make sure that's in the description. 00:23:31.625 --> 00:23:32.959 But that's a really good. 00:23:34.150 --> 00:23:37.760 And one other quick one to Weber makes a really nice electric grill 00:23:37.760 --> 00:23:39.960 now that looks just like a gas grill. 00:23:39.960 --> 00:23:41.250 They're about 500. 00:23:41.570 --> 00:23:44.850 There's actually some locations I've seen in Colorado at where they're 00:23:44.850 --> 00:23:47.410 required to have the electric grills. 00:23:47.650 --> 00:23:50.920 And if you're on an elevated deck because they're not producing an open flame. 00:23:50.920 --> 00:23:52.844 So those are worth consideration as well. 00:23:53.345 --> 00:23:53.595 Yeah. 00:23:53.595 --> 00:23:53.745 Yeah. 00:23:53.745 --> 00:23:56.875 You have my own property in Rocky point has the electric grill. 00:23:57.375 --> 00:23:58.035 It does great. 00:23:58.075 --> 00:24:02.235 And when not quite as great, but overall, as long as it's not a windy day, it does 00:24:02.235 --> 00:24:04.595 really well and obviously a lot safer. 00:24:05.055 --> 00:24:07.995 So for number seven and the last one is you, you talked 00:24:07.995 --> 00:24:09.145 a little bit about products. 00:24:09.575 --> 00:24:09.965 Yeah. 00:24:10.385 --> 00:24:10.925 What do you mean by that? 00:24:11.565 --> 00:24:15.825 So if you go on online and you Google search hotel grade products, 00:24:15.825 --> 00:24:18.645 you get millions of returns and everybody knows about that. 00:24:18.645 --> 00:24:22.615 You get hotel grade sheets, hotel grade pillows, hotel grid, mastresses. 00:24:23.105 --> 00:24:25.825 We don't have products for the short term rental industry that 00:24:25.825 --> 00:24:27.585 are short term rental grade. 00:24:27.615 --> 00:24:33.385 So everything that goes into the home is essentially made for the idea 00:24:33.385 --> 00:24:35.285 that whoever buys it is using it. 00:24:35.995 --> 00:24:37.005 In their own lives. 00:24:37.035 --> 00:24:39.135 And a refrigerator is a great example. 00:24:39.355 --> 00:24:44.405 Refrigerators are designed when you buy, you know, like I'm talking about 000 00:24:44.405 --> 00:24:47.685 ones, you might get it like a big box store, a Best Buy, Lowe's, Home Depot, 00:24:47.685 --> 00:24:49.475 at a Whirlpool or something like that. 00:24:49.985 --> 00:24:52.005 Those are designed that they're full of food all the time. 00:24:52.170 --> 00:24:55.700 And yet in the short term rental industry, we run them empty all the time. 00:24:56.020 --> 00:24:59.650 And that requires them to run that much harder all the time. 00:24:59.650 --> 00:25:02.610 I go into short term rentals all the time where I, the first thing I 00:25:02.610 --> 00:25:04.450 point out, I'm like, you hear that the refrigerator is running and 00:25:04.450 --> 00:25:06.060 people look at me like, I'm crazy. 00:25:06.430 --> 00:25:08.360 Like, why are you talking about the refrigerator running? 00:25:08.360 --> 00:25:10.540 I'm like, I just want you to know, we're going to come back to this. 00:25:10.540 --> 00:25:13.220 And like half an hour later, we go over and I'm like, see, it's still 00:25:13.220 --> 00:25:15.630 running and you open it, it's empty. 00:25:15.855 --> 00:25:18.595 And it's sucking all the dust in there, which collects on the 00:25:18.595 --> 00:25:20.495 filters, which becomes a fire hazard. 00:25:20.495 --> 00:25:25.065 And actually refrigerators are the number three cause of fire in short term rentals. 00:25:25.115 --> 00:25:26.495 So we got to clean them more. 00:25:26.895 --> 00:25:30.475 The list goes on and on, but you just got to take a better step back 00:25:30.485 --> 00:25:34.275 as you're setting up your properties and understanding you're using a 00:25:34.275 --> 00:25:35.995 lot of the products in this home. 00:25:36.360 --> 00:25:39.980 That are not designed for the general public coming in and using them. 00:25:39.980 --> 00:25:41.290 So we've got to use the right ones. 00:25:41.290 --> 00:25:42.290 We've got to think about it. 00:25:42.290 --> 00:25:45.110 We've got to realize that there's more maintenance that's going to be needed 00:25:45.580 --> 00:25:47.610 and be thoughtful about all of that. 00:25:48.690 --> 00:25:48.900 Yeah. 00:25:48.900 --> 00:25:53.650 A lot of the products are built for residential, but really as short term 00:25:53.650 --> 00:25:56.710 rentals, we had to think of these as commercial properties, right? 00:25:57.430 --> 00:25:58.770 And there is a difference. 00:25:58.790 --> 00:26:01.630 And yeah, when you don't store food in there, it doesn't store. 00:26:02.035 --> 00:26:04.375 The energy that's put into that food. 00:26:04.385 --> 00:26:06.915 And so it has to cycle constantly to keep them running. 00:26:07.415 --> 00:26:10.345 The one that blows my mind, Steve, and you know, you're in Arizona. 00:26:10.345 --> 00:26:11.355 I was just out there. 00:26:11.805 --> 00:26:15.035 A lot of people take the refrigerator that doesn't work very well, or when they 00:26:15.035 --> 00:26:18.195 get a new one and they put them in the garage, which is not air conditioned. 00:26:18.205 --> 00:26:19.975 So now that refrigerator. 00:26:20.190 --> 00:26:22.980 That they said, didn't do a good job staying cold. 00:26:23.410 --> 00:26:25.340 They'd be like, ah, it's for the drinks for the guests to 00:26:25.340 --> 00:26:26.840 put their beer and drinks in. 00:26:26.840 --> 00:26:29.290 And now it has to run really, really hard. 00:26:29.300 --> 00:26:35.070 And I've seen at least 10 fires from those, especially Florida, Texas, Arizona. 00:26:35.350 --> 00:26:36.880 So yeah, the refrigerator is old. 00:26:36.900 --> 00:26:38.949 Don't stick it in the garage for drinks. 00:26:39.420 --> 00:26:43.050 . It's time for it to go because you know, the garage gets even hotter than outside. 00:26:43.050 --> 00:26:45.450 And today it was 111 degrees out. 00:26:45.950 --> 00:26:47.910 I bet you it was 125 degrees in my garage. 00:26:48.760 --> 00:26:50.060 Justin, thanks so much for coming on. 00:26:50.060 --> 00:26:53.370 I really appreciate you taking the time coming in on a Saturday while 00:26:53.370 --> 00:26:54.660 you're on vacation with your family. 00:26:54.710 --> 00:26:57.850 Thank you so much again for talking to our homeowners and making sure 00:26:57.850 --> 00:27:00.770 that all of our guests and homeowners are safe and well cared for. 00:27:01.640 --> 00:27:03.060 I really appreciate being here. 00:27:03.060 --> 00:27:05.030 I know someone's listened to this. 00:27:05.220 --> 00:27:07.280 And it's going to take some action that's going to make a difference. 00:27:07.290 --> 00:27:08.820 And that's why I came on today. 00:27:08.860 --> 00:27:10.350 And I appreciate being here to do that. 00:27:10.940 --> 00:27:11.120 Yeah. 00:27:11.280 --> 00:27:11.970 Thanks again, Justin.