WEBVTT NOTE This file was generated by Descript 00:01:50.266 --> 00:01:50.776 CJ: Live. 00:01:54.856 --> 00:01:55.096 Duke: all right. 00:01:55.096 --> 00:01:55.516 Me first. 00:01:55.516 --> 00:01:55.876 Me first. 00:01:56.206 --> 00:01:56.446 CJ: Okay, 00:01:57.012 --> 00:01:57.252 Duke: All right. 00:01:57.252 --> 00:01:58.512 Cory, what are we talking about today? 00:01:59.172 --> 00:01:59.562 CJ: duke. 00:01:59.712 --> 00:02:06.942 Today we have a very, very special guest with us today, and that's super special. 00:02:07.332 --> 00:02:10.362 We have the one and only Callie Alexander 00:02:10.892 --> 00:02:11.792 Duke: Collie Alexander. 00:02:12.282 --> 00:02:12.852 CJ: Collie. 00:02:12.972 --> 00:02:13.992 Alexander, sorry. 00:02:16.872 --> 00:02:18.402 Duke: Collie, welcome to the show, 00:02:19.542 --> 00:02:20.832 Kali: I can't stop giggling. 00:02:21.012 --> 00:02:26.142 I'm, I'm, this is so surreal. 00:02:26.382 --> 00:02:27.732 It's absolutely surreal. 00:02:27.732 --> 00:02:31.272 Thank you so much, both of you, Rob and Corey, for having me. 00:02:31.962 --> 00:02:34.722 Duke: and it's a very special day to have you as well. 00:02:34.727 --> 00:02:39.402 It's not just that we have Collie on the show, but tell us why you're on the show. 00:02:39.407 --> 00:02:39.702 Collie. 00:02:40.303 --> 00:02:44.113 Kali: The reason why I'm on the show and the reason why I can't stop giggling 00:02:44.118 --> 00:02:49.926 is that this is my one year anniversary in the ServiceNow space, and I am 00:02:49.926 --> 00:02:56.826 stoked to be here because I used to listen to you all, all the time, and 00:02:56.826 --> 00:02:59.046 now I'm actually a guest on your show. 00:02:59.526 --> 00:03:00.846 Exactly a year later. 00:03:00.846 --> 00:03:02.046 How wild is that? 00:03:02.676 --> 00:03:03.246 Duke: Time, out time. 00:03:03.246 --> 00:03:04.116 My phone used to. 00:03:07.511 --> 00:03:08.411 CJ: We fell off. 00:03:15.186 --> 00:03:16.536 Duke: We've been trying real hard. 00:03:21.426 --> 00:03:25.356 Kali: No, I, I am still true to the gospel of CJ and the Duke. 00:03:25.356 --> 00:03:28.746 Don't get me wrong, it was a slip of the tongue. 00:03:29.136 --> 00:03:30.366 Don't take it personally. 00:03:30.371 --> 00:03:31.146 My bad. 00:03:31.971 --> 00:03:34.131 CJ: Good cuz I didn't wanna start recording the vh1. 00:03:34.131 --> 00:03:35.271 Where are they now yet? 00:03:35.976 --> 00:03:37.206 Duke: Yeah, where are they now? 00:03:41.466 --> 00:03:42.486 Oh, we're off to a good start. 00:03:42.516 --> 00:03:42.876 Okay. 00:03:42.876 --> 00:03:43.716 It's gonna be a good one. 00:03:43.716 --> 00:03:44.196 I can feel it. 00:03:44.676 --> 00:03:45.726 Kali: This is gonna be good. 00:03:46.566 --> 00:03:47.226 Let's go. 00:03:49.816 --> 00:03:53.806 , Duke: so I guess the main question, right, is what was that moment 00:03:53.806 --> 00:03:56.986 that you said ServiceNow is gonna be the thing thing for you? 00:03:57.738 --> 00:03:59.028 Kali: You, well, you know, things just kind of. 00:03:59.326 --> 00:04:00.556 Fell into place. 00:04:01.096 --> 00:04:03.766 My children were graduated from high school. 00:04:03.766 --> 00:04:07.366 My youngest was in the 12th grade, and I know when she was in the 00:04:07.366 --> 00:04:11.566 11th grade that I wanted to career transition into like a profession to 00:04:11.566 --> 00:04:13.726 have like a real job, so to speak. 00:04:14.326 --> 00:04:15.466 I didn't know what it would be. 00:04:15.466 --> 00:04:18.616 I thought that it would be something in tech, but I didn't 00:04:18.616 --> 00:04:20.146 know exactly what that looked like. 00:04:20.146 --> 00:04:20.536 Right. 00:04:22.066 --> 00:04:26.776 My sister was going through a ServiceNow implementation at. 00:04:27.241 --> 00:04:31.171 Her workplace and she is platform owner, and she was like, Hey, 00:04:31.951 --> 00:04:33.241 we're going through this thing. 00:04:33.991 --> 00:04:35.101 It's called Service now. 00:04:35.106 --> 00:04:40.508 It's two words, write it down, and they're doing this free. 00:04:40.654 --> 00:04:43.354 ServiceNow Administrative Fundamentals course where you 00:04:43.354 --> 00:04:44.734 can take the course for free. 00:04:44.734 --> 00:04:49.408 You can take the, exam for free and sign up for all these classes on now learning. 00:04:49.413 --> 00:04:52.348 She says, knowing how your brain works, I think this will be the thing for 00:04:52.348 --> 00:04:57.388 you signed up on now learning piddled around in there, and I loved it. 00:04:57.628 --> 00:05:01.498 I loved how everything fell into place in terms of being like 00:05:01.498 --> 00:05:05.204 an all-in-one platform, whether you're looking for improving. 00:05:05.403 --> 00:05:11.373 employee services, customer services, customer experiences, technological 00:05:11.373 --> 00:05:14.313 advancements, operational services. 00:05:14.703 --> 00:05:16.443 I loved how it all fell into place. 00:05:16.623 --> 00:05:18.183 And so I was like, let's go. 00:05:18.183 --> 00:05:21.183 Let me dive in with both feet and let's make this thing happen. 00:05:21.663 --> 00:05:23.733 And from there, the moment I did. 00:05:24.198 --> 00:05:27.888 I immediately thought I was banging my head against the wall because 00:05:27.888 --> 00:05:29.538 I was like, what did I just do? 00:05:30.018 --> 00:05:32.058 I don't understand any of this. 00:05:32.298 --> 00:05:34.878 So from there, I just knew that I needed to put myself on a plan. 00:05:34.878 --> 00:05:39.258 Fortunately, because I have enough experience being a mom and in other 00:05:39.258 --> 00:05:43.488 workspaces, that I knew that if I just oriented myself in terms of 00:05:43.488 --> 00:05:48.558 committing to learning, committing to a solid regimen, that I'd be okay. 00:05:48.618 --> 00:05:49.968 And fortunately it worked out. 00:05:50.503 --> 00:05:52.813 CJ: We often talk about now learning, right? 00:05:52.813 --> 00:05:55.358 And we say, Hey folks, , start with now learning. 00:05:55.358 --> 00:06:00.008 Get in there and do the ServiceNow Foundations, , intro to ServiceNow if 00:06:00.008 --> 00:06:01.838 you have never used a platform before. 00:06:02.078 --> 00:06:02.378 Right? 00:06:02.383 --> 00:06:05.973 , and from there, just, use all the resources that are there. 00:06:06.273 --> 00:06:09.813 It is really great to hear you say Collie. 00:06:09.879 --> 00:06:10.479 that. 00:06:10.929 --> 00:06:13.269 Now learning is where you got started. 00:06:13.269 --> 00:06:16.959 That that resource is a resource that really, , lives up to the 00:06:16.959 --> 00:06:20.109 billing right of get, of jump starting someone's ServiceNow career. 00:06:21.024 --> 00:06:21.804 Kali: A hundred percent. 00:06:21.864 --> 00:06:24.894 I mean, now learning is truly a treasure trove. 00:06:25.104 --> 00:06:28.314 If I had discovered now learning before I'd gone to college, I would've saved 00:06:28.314 --> 00:06:30.954 myself a whole lot of student loan debt. 00:06:30.954 --> 00:06:31.314 Right. 00:06:31.974 --> 00:06:32.094 I. 00:06:32.754 --> 00:06:32.964 CJ: Say. 00:06:33.099 --> 00:06:33.489 Duke: Yeah. 00:06:34.719 --> 00:06:35.919 Kali: You heard that, right? 00:06:37.666 --> 00:06:40.606 and now learning those, many of the courses are free. 00:06:40.733 --> 00:06:44.298 you can go in there right now and spend all day and have a micro 00:06:44.298 --> 00:06:46.038 certification and flow designer. 00:06:46.308 --> 00:06:49.428 You can go in there right now and have a micro certification, a 00:06:49.428 --> 00:06:54.298 atf, you can spend a couple weeks and get , your certification in. 00:06:54.508 --> 00:06:56.368 , service now administrative fundamentals. 00:06:56.983 --> 00:07:01.243 It has everything you need to know in terms of that foundational skill level 00:07:01.243 --> 00:07:05.113 that you need to know to skill up and can create a really good foundation for you 00:07:05.113 --> 00:07:10.013 to get some practical knowledge to be able , to move into your first ServiceNow role. 00:07:10.523 --> 00:07:14.453 Even the most expensive course, I think, is only $500. 00:07:14.663 --> 00:07:16.703 Now, I say only not to be dismissive. 00:07:16.753 --> 00:07:19.183 That can be quite a bit of money for some people, but it's not 00:07:19.183 --> 00:07:20.533 tens of thousands of dollars. 00:07:20.533 --> 00:07:21.193 You know what I mean? 00:07:21.553 --> 00:07:21.843 Duke: Yeah. 00:07:21.848 --> 00:07:23.533 It's not like, it's not like college money. 00:07:23.533 --> 00:07:25.153 And I've, I've said more than once too. 00:07:25.203 --> 00:07:26.673 In what other world? 00:07:27.063 --> 00:07:31.203 Can you pay thousands to get the cert and ServiceNow? 00:07:31.229 --> 00:07:33.659 Cory remember before search and then search came out and then 00:07:33.659 --> 00:07:36.989 they started charging for cert and people lost their minds. 00:07:37.394 --> 00:07:37.934 CJ: Yeah. 00:07:38.159 --> 00:07:41.359 Duke: And I was, and I was like, Hey, listen, , I had tens of thousands of 00:07:41.389 --> 00:07:43.009 dollars a school day coming outta school. 00:07:43.009 --> 00:07:45.699 Like it would've been way cooler to just get Service Now starts. 00:07:46.144 --> 00:07:46.494 CJ: Right. 00:07:46.689 --> 00:07:50.079 Duke: I had some Bachelor's of Arts in underwater basket weaving. 00:07:50.469 --> 00:07:50.829 Just, 00:07:53.154 --> 00:07:54.174 Kali: That served you well. 00:07:54.399 --> 00:07:55.899 Duke: it didn't equip me for the world. 00:07:55.899 --> 00:07:59.409 It didn't do anything commensurate to the price of the thing. 00:07:59.619 --> 00:08:03.456 And there's people laying down the down payment on a house so that they 00:08:03.461 --> 00:08:06.216 can get an mba and they still don't know what they're gonna do after. 00:08:06.651 --> 00:08:09.591 CJ: And some people are putting down houses, not just a down payment. 00:08:10.431 --> 00:08:10.701 Excuse me. 00:08:11.253 --> 00:08:15.243 Duke: I'm glad the price isn't any more expensive, but if you think it as a value 00:08:15.243 --> 00:08:17.223 statement, not a pure cost statement. 00:08:17.918 --> 00:08:18.548 Kali: Absolutely. 00:08:18.548 --> 00:08:21.998 And, and I think the point that I'm trying to make is that it's not cost prohibitive. 00:08:21.998 --> 00:08:22.388 Right. 00:08:22.658 --> 00:08:26.018 You know, you can, , talk to a friend or a couple friends and be like, Hey, 00:08:26.018 --> 00:08:30.063 I'm, can I borrow, $50 here and there and put together enough money to be 00:08:30.063 --> 00:08:31.863 able to get certified in something? 00:08:32.223 --> 00:08:36.656 And I think that that's a true value for people who are looking to career pivot. 00:08:36.926 --> 00:08:39.836 I'm a midlife career pivot, so I, I might be a little different than the 00:08:39.836 --> 00:08:44.686 typical person coming into service now, but, It was just so practical for 00:08:44.686 --> 00:08:47.883 me and, and I, love the opportunity and really took advantage of it. 00:08:48.888 --> 00:08:49.308 Duke: Collie. 00:08:49.308 --> 00:08:50.538 I'm really curious. 00:08:50.568 --> 00:08:53.358 Corey and I will get a lot of people , who ask us straight like, I wanna 00:08:53.358 --> 00:08:54.918 get into service now, what do I do? 00:08:55.488 --> 00:08:55.728 Right? 00:08:55.728 --> 00:08:58.488 And then we drag out, well, you go to now learning, and then you get your 00:08:58.493 --> 00:09:00.228 pdi, and then you da, da, da, da, da. 00:09:00.258 --> 00:09:02.358 But it doesn't sound like anybody did that for you. 00:09:02.628 --> 00:09:04.248 So how'd you figure out what to do? 00:09:04.488 --> 00:09:07.458 Kali: Ah, yeah, so the first thing I did was I got on the 00:09:07.458 --> 00:09:09.168 Googler, I call it the Googler. 00:09:09.168 --> 00:09:12.618 I just typed in ServiceNow, and then I went to YouTube and I typed 00:09:12.618 --> 00:09:15.378 in ServiceNow just to see what was out there in the ecosystem. 00:09:15.378 --> 00:09:17.628 The third place I went was to LinkedIn and typed in. 00:09:17.928 --> 00:09:20.988 Hashtag service now to see what was already out there, to 00:09:20.988 --> 00:09:24.648 see like what real people were actually doing and talking about. 00:09:24.738 --> 00:09:27.528 And to also get a sense of the community, if there even was an 00:09:27.533 --> 00:09:30.468 active community around the ecosystem. 00:09:30.708 --> 00:09:31.998 And man was there. 00:09:32.646 --> 00:09:36.509 that's how I found CJ in the Duke, just by typing it into to Google 00:09:36.509 --> 00:09:38.249 and then typing it into Spotify. 00:09:38.999 --> 00:09:41.249 I started watching the live streams. 00:09:41.249 --> 00:09:45.786 At that time, they were happening on Friday that the ServiceNow developer. 00:09:45.899 --> 00:09:47.099 Advocates we are hosting. 00:09:47.099 --> 00:09:50.459 At that time it was Lauren, Chuck, and Earl. 00:09:50.609 --> 00:09:53.789 Now PNA is on the team, and I would watch those every Friday. 00:09:54.359 --> 00:09:57.599 At first, I just watched, I didn't say anything. 00:09:57.749 --> 00:10:00.749 I observed for a long time, even on LinkedIn. 00:10:00.749 --> 00:10:03.029 I just observed for a long time, just like. 00:10:03.164 --> 00:10:04.514 Who are the personalities? 00:10:04.514 --> 00:10:05.474 Who are the folks here? 00:10:05.474 --> 00:10:08.234 Who are the content creators, who are the thought leaders? 00:10:08.504 --> 00:10:10.154 And started following those pages. 00:10:10.154 --> 00:10:12.344 And that's how I discovered you and Corey. 00:10:12.554 --> 00:10:15.704 That's how I discovered Jace, Chuck Tomasi and all. 00:10:15.824 --> 00:10:16.754 Tim Woodruff. 00:10:17.384 --> 00:10:19.364 Uh, all M g p o w. 00:10:19.514 --> 00:10:21.464 I hope I'm got got those letters correct. 00:10:22.319 --> 00:10:23.759 That's how I found all the players. 00:10:23.759 --> 00:10:25.889 And then I just started kind of watching, like what do they do? 00:10:25.889 --> 00:10:27.299 I found out there was a Slack channel. 00:10:27.299 --> 00:10:28.769 Oh, let me get an invitation to that. 00:10:28.799 --> 00:10:31.139 And I just observed that was it. 00:10:31.379 --> 00:10:34.736 So that happened in June and it wasn't until July that I actually 00:10:34.741 --> 00:10:36.146 got that now learning account. 00:10:36.569 --> 00:10:40.619 my mom always said when you walk in the room, read everything 00:10:40.619 --> 00:10:42.029 before you start asking for help. 00:10:42.689 --> 00:10:47.789 So I applied that here, like just observed, started watching it. 00:10:47.789 --> 00:10:50.573 Then I said, okay, let me go ahead and start creating an account. 00:10:50.573 --> 00:10:52.763 Let me start going through some learning plans. 00:10:53.063 --> 00:10:56.663 And then once I did that, things just started to fall into place. 00:10:56.668 --> 00:11:00.413 And then I also was able to get a sense of where and how I 00:11:00.413 --> 00:11:02.183 could fit in to this community. 00:11:02.733 --> 00:11:05.609 CJ: I'm gonna distill some of that, for me because the first thing that 00:11:05.609 --> 00:11:09.533 I like that, that you said really boils down to intellectual curiosity. 00:11:09.533 --> 00:11:14.288 So, you approached ServiceNow with an intellectual curiosity about 00:11:14.378 --> 00:11:18.518 the platform, about the community, about what this is all about, right? 00:11:18.518 --> 00:11:22.328 Like just trying to discover and learn whether or not this is something that you 00:11:22.328 --> 00:11:25.178 should invest in discovering and learning. 00:11:25.373 --> 00:11:30.263 . And I think through that you not only discovered that, yes, this is 00:11:30.503 --> 00:11:34.973 a place where I can, make a career pivot, but this is also a place where 00:11:34.973 --> 00:11:38.446 the community is, awesome and it's, this is like a good place to be. 00:11:38.446 --> 00:11:40.076 It feels like a, a nice vibe. 00:11:40.106 --> 00:11:40.526 Right. 00:11:40.556 --> 00:11:40.766 And. 00:11:40.909 --> 00:11:44.133 What I like about that, ? Is that I don't know that we've, touched on that 00:11:44.133 --> 00:11:49.443 before, but being intellectually curious about this probably helped speed up your 00:11:49.443 --> 00:11:51.603 onboarded into the, ServiceNow ecosystem. 00:11:51.888 --> 00:11:55.398 Kali: Yeah, I like to say that, I follow the God of 00:11:55.398 --> 00:11:57.868 curiosity, that's my main thing. 00:11:57.868 --> 00:12:02.728 And I think that that has served me well here and just served me well in life, 00:12:02.728 --> 00:12:07.078 whether it's in parenting or in other roles that I've had, that having that 00:12:07.083 --> 00:12:12.748 curiosity, kind of a, a bend will kind of keep me up at night in a good way. 00:12:12.808 --> 00:12:13.228 Right? 00:12:13.228 --> 00:12:16.918 It'll help me be like, oh, so that's how a sub flow works. 00:12:16.918 --> 00:12:17.338 Right? 00:12:17.368 --> 00:12:21.328 And be excited about that, you know? 00:12:21.613 --> 00:12:22.633 CJ: Yes. 00:12:22.963 --> 00:12:23.383 Yes. 00:12:23.383 --> 00:12:26.796 And that's what separates like folks who get this stuff down and at the 00:12:26.796 --> 00:12:28.446 core of your being versus the folks. 00:12:28.461 --> 00:12:32.901 So end up doing this as just a job and look, it's okay, To do this just as a job. 00:12:33.051 --> 00:12:36.801 But when you get it, when it resonates right deep down in your soul, you 00:12:36.801 --> 00:12:40.248 wake up in the middle of the night, like, damn, that's how flows work. 00:12:40.613 --> 00:12:41.423 Kali: Yeah. 00:12:41.543 --> 00:12:41.993 Right. 00:12:42.083 --> 00:12:44.843 And be excited about it, you know, and then can't wait to 00:12:44.843 --> 00:12:48.803 get up that next morning at 3:00 AM to start it all over again. 00:12:48.803 --> 00:12:49.073 You know? 00:12:49.078 --> 00:12:50.363 So I, I think you're right. 00:12:50.368 --> 00:12:54.653 I think I, that curiosity, Ben, was something that, and continues to keep 00:12:54.653 --> 00:12:59.243 me really committed to this continues to make me wanna talk to people like 00:12:59.393 --> 00:13:03.443 you and the Duke and various people in the ecosystem, you know, with my 00:13:03.443 --> 00:13:05.123 a hundred days of ServiceNow podcast. 00:13:05.628 --> 00:13:05.988 CJ: Yeah. 00:13:06.348 --> 00:13:06.438 Yeah. 00:13:06.443 --> 00:13:07.338 I love that podcast by. 00:13:07.938 --> 00:13:08.448 Kali: Thank you. 00:13:08.784 --> 00:13:12.244 Duke: when did you make the transition from just learning on your own 00:13:12.244 --> 00:13:14.644 to learning out loud in public 00:13:15.161 --> 00:13:16.301 Kali: Yeah. 00:13:16.561 --> 00:13:18.051 Yeah, that's a really great question. 00:13:18.671 --> 00:13:22.691 Duke: And also I'll, I'll tack another question onto it as well is how was 00:13:22.691 --> 00:13:25.661 it that you were so good out the gate? 00:13:26.148 --> 00:13:26.988 Kali: Well, well, thank you. 00:13:27.633 --> 00:13:30.033 CJ: Yeah, that one right there. 00:13:31.374 --> 00:13:34.104 Kali: well first of all, you know, learning out loud, I'm a 00:13:34.104 --> 00:13:35.484 school teacher by trade, right? 00:13:35.484 --> 00:13:36.684 I've taught trigonometry. 00:13:36.684 --> 00:13:38.184 I taught first grade, fourth grade. 00:13:38.184 --> 00:13:40.794 I've taught gifted students and. 00:13:41.184 --> 00:13:46.674 One of the things that I learned as being a teacher is that if I had my 00:13:46.674 --> 00:13:51.081 students teach their neighbor, their partner, their friend, they felt 00:13:51.081 --> 00:13:53.001 vested in that teaching process, right? 00:13:53.181 --> 00:13:55.671 They felt vested in their friend knowing the information. 00:13:55.911 --> 00:13:58.401 So that meant that they were gonna study and they were gonna learn a 00:13:58.406 --> 00:14:00.921 little bit better because they wanted their friend to know it, right? 00:14:01.011 --> 00:14:04.101 And so I was like, okay, I'm gonna use that same strategy 00:14:04.401 --> 00:14:06.771 when it comes to ServiceNow. 00:14:06.801 --> 00:14:08.631 Even as a yoga teacher, it's the same thing. 00:14:08.721 --> 00:14:12.231 You know, I would always partner my class up, as in when I was teaching yoga, 00:14:12.351 --> 00:14:13.851 okay, we're gonna learn this arm balance. 00:14:13.941 --> 00:14:16.641 You two get together, you two get together, you two get together. 00:14:16.911 --> 00:14:17.301 And. 00:14:17.676 --> 00:14:21.246 The way that that starts to build community and the way that the 00:14:21.246 --> 00:14:23.586 learning just escalates so quickly. 00:14:23.856 --> 00:14:27.576 I wanted to apply that to ServiceNow, but I wanted to do it in a virtual space. 00:14:27.996 --> 00:14:31.356 One of the things that I learned over this kind of pandemic 00:14:31.356 --> 00:14:33.036 season was how to use a camera. 00:14:33.041 --> 00:14:34.956 I'm like, okay, I got a camera. 00:14:34.956 --> 00:14:36.216 I know to use a camera. 00:14:36.546 --> 00:14:39.876 I see that the ServiceNow community, they already are doing live streams 00:14:39.876 --> 00:14:43.926 on Friday, so the community is primed for more live stream content. 00:14:44.486 --> 00:14:47.256 So, Fortunately, I had the skillset to do it, so I didn't have to 00:14:47.256 --> 00:14:48.996 get over that technological hump. 00:14:49.326 --> 00:14:53.076 I just needed to be sure that I was communicating in a way and knew 00:14:53.076 --> 00:14:56.516 the material enough and be brave enough just to turn that camera 00:14:56.516 --> 00:14:57.996 on and , let's start the stream. 00:14:58.223 --> 00:15:01.983 I did it that way because nobody else was doing it, and 00:15:01.983 --> 00:15:03.273 I had to get ahead of the pack. 00:15:03.513 --> 00:15:07.143 Bill McDermott said, we're gonna skill up a million people by the end of 2024. 00:15:07.143 --> 00:15:07.863 Well, dog gun it. 00:15:07.868 --> 00:15:09.633 I better get at the head of this 1 million people. 00:15:09.638 --> 00:15:10.053 Right. 00:15:10.486 --> 00:15:11.236 CJ: Amen. 00:15:11.476 --> 00:15:12.106 Amen. 00:15:12.226 --> 00:15:12.976 I love that, right? 00:15:12.976 --> 00:15:15.216 Like, a couple things in there, especially towards the end, right? 00:15:15.216 --> 00:15:17.586 Like it's, you know, nobody else was doing it, so I did it. 00:15:17.759 --> 00:15:18.479 I love that. 00:15:18.806 --> 00:15:21.116 the awareness of the market and where it's going. 00:15:21.116 --> 00:15:23.276 And it's like, look, you know, nobody's gonna do this for me. 00:15:23.281 --> 00:15:26.283 And, and people are coming, like, there are other folks coming and 00:15:26.283 --> 00:15:29.013 they're, you know, I like to look at it like they're coming for my lunch. 00:15:29.143 --> 00:15:29.593 Right. 00:15:29.593 --> 00:15:30.343 And so 00:15:30.678 --> 00:15:31.028 Kali: Right. 00:15:31.903 --> 00:15:34.803 CJ: and I gotta eat ? So the first thing I gotta do is I gotta go, 00:15:34.803 --> 00:15:37.906 I gotta run faster, I gotta train harder, gotta do all that stuff. 00:15:37.906 --> 00:15:38.866 Cause people are coming, right? 00:15:38.871 --> 00:15:41.106 That's the thing that motivates me all the time, right? 00:15:41.126 --> 00:15:42.106 Is that people are coming. 00:15:42.711 --> 00:15:46.299 Kali: If I can add to that, at that time, mind you, I'm still a 00:15:46.299 --> 00:15:52.029 single mom of three children, two teenagers, one young 20 year old son. 00:15:52.929 --> 00:15:58.659 And I was losing my job at the same time, and I had three months of pay 00:15:59.229 --> 00:16:04.929 that I had and I was like, I have to make this thing pop in three months. 00:16:05.679 --> 00:16:08.579 I have to hurry this thing along. 00:16:08.819 --> 00:16:11.819 Now, when I started in ServiceNow, I hadn't lost my job yet. 00:16:11.819 --> 00:16:15.869 It wasn't until like about September, so I knew I needed to, when I got that call 00:16:15.869 --> 00:16:18.059 that, okay, three months my, that's it. 00:16:18.419 --> 00:16:20.579 I was like, okay, I have to get a job by December. 00:16:21.254 --> 00:16:22.544 And I have to do this quickly. 00:16:22.544 --> 00:16:24.914 So I felt like, okay, well I have a few months in the bank. 00:16:24.914 --> 00:16:25.934 I'm already studying. 00:16:25.934 --> 00:16:26.954 I'm already skilling up. 00:16:27.254 --> 00:16:29.474 Let me make this a little bit faster. 00:16:29.479 --> 00:16:31.034 Let me put some velocity into this. 00:16:31.039 --> 00:16:32.444 Let me put my foot on the pedal. 00:16:32.804 --> 00:16:36.224 And that was really the motivation that I needed to do this 00:16:36.224 --> 00:16:37.274 because I was losing the job. 00:16:37.279 --> 00:16:41.684 But really the most important thing was I wanted to model this for my children. 00:16:41.984 --> 00:16:46.394 I wanted them to see like, wow, my mom turned this thing around for us. 00:16:46.731 --> 00:16:47.591 CJ: Oh, that's love. 00:16:48.011 --> 00:16:48.851 That's right 00:16:49.141 --> 00:16:51.931 Duke: It's funny, , I'm going through my LinkedIn messages and it's like, yep. 00:16:51.936 --> 00:16:55.741 November 30th is when you first reached out to you know, start, 00:16:56.161 --> 00:16:57.901 asking for tips , to accelerate it. 00:16:58.366 --> 00:17:02.086 , CJ: so if I can abstract that to another step in the process you set a goal. 00:17:02.431 --> 00:17:02.941 Right. 00:17:03.194 --> 00:17:05.924 you know, you started off, you had this intellectual curiosity, 00:17:06.051 --> 00:17:09.571 you did the things nobody else was doing, And then you set a goal, and 00:17:09.571 --> 00:17:10.951 then you went to attain it, right? 00:17:10.951 --> 00:17:14.581 Like you worked hard, you, but you set what your definition 00:17:14.581 --> 00:17:16.411 of success was at that point. 00:17:16.531 --> 00:17:19.051 And so that gave you something as a target. 00:17:19.128 --> 00:17:23.988 to work towards so that you wouldn't wake up one day and think, maybe 00:17:23.988 --> 00:17:24.978 I don't want to do it today. 00:17:25.008 --> 00:17:26.088 Maybe I'll do it tomorrow. 00:17:26.268 --> 00:17:27.196 Every day you woke. 00:17:27.258 --> 00:17:27.438 up. 00:17:27.443 --> 00:17:29.328 You had that goal that you were working to. 00:17:29.478 --> 00:17:31.638 So my guess is that kept you pushing, right? 00:17:32.223 --> 00:17:35.583 Kali: That absolutely kept me pushing, and I love my children so 00:17:35.583 --> 00:17:41.736 much and I know how important it is for certain behaviors to be modeled. 00:17:41.736 --> 00:17:46.979 I remember the first time I saw my father speak publicly it was at a Dear 00:17:46.979 --> 00:17:52.083 neighbor's funeral and in the, at the end of the obituary and all that stuff. 00:17:52.258 --> 00:17:54.388 They said, would anybody like to come up and speak? 00:17:54.388 --> 00:17:55.648 Now, I was a small child. 00:17:55.648 --> 00:18:00.868 My mother is extremely claustrophobic, extremely shy, agoraphobic. 00:18:01.288 --> 00:18:05.818 And when they asked if someone would speak, my father jumped up and ran to 00:18:05.818 --> 00:18:10.078 the microphone and I was like, whoa, what the heck is happening right now? 00:18:10.438 --> 00:18:14.414 And I saw my father speak about my neighbor, Mr. 00:18:14.414 --> 00:18:19.124 Hunter, with such eloquence and be received so well. 00:18:19.334 --> 00:18:22.373 I was like, I wanna be that, that's in me. 00:18:22.373 --> 00:18:24.503 If, if it's in my dad, that's in me too. 00:18:25.043 --> 00:18:30.743 And so I said to myself, I want my daughter, my two sons to say, wait a 00:18:30.743 --> 00:18:34.313 minute, I can make something happen for myself too because my mom did it. 00:18:34.403 --> 00:18:36.083 So if it's in her, it's also in me. 00:18:36.143 --> 00:18:40.703 So when I'm long gone from here, my children will still have their lives live. 00:18:40.703 --> 00:18:43.163 And I want them to be like, oh yeah, my mom left this in me. 00:18:43.163 --> 00:18:44.453 This is the gift she left me. 00:18:44.838 --> 00:18:45.558 CJ: I love that. 00:18:45.558 --> 00:18:45.798 Right? 00:18:45.798 --> 00:18:49.201 Like So many times, we all think about the thing that we're doing, we're doing, 00:18:49.201 --> 00:18:53.941 doing it for ourselves, but so often a bigger motivator is when we're doing 00:18:53.941 --> 00:18:57.628 things for others, and not that this compares to doing something for your 00:18:57.628 --> 00:19:01.588 kids, but when I think about All the stuff that I do in the community, right? 00:19:01.588 --> 00:19:06.101 Like it's all to give back and even when, I really don't feel like 00:19:06.101 --> 00:19:09.761 it, you know, like, it's like, all right, well we gotta record the pod. 00:19:09.851 --> 00:19:10.541 Here we go. 00:19:10.721 --> 00:19:11.081 Right? 00:19:11.491 --> 00:19:11.911 Kali: right. 00:19:12.231 --> 00:19:15.116 CJ: Because there are people out there who, , who this helps, 00:19:15.503 --> 00:19:17.203 and so that's a driving force. 00:19:17.203 --> 00:19:18.043 So I love that. 00:19:18.798 --> 00:19:21.634 Kali: I like the point you're making because I like to think 00:19:21.634 --> 00:19:25.294 that the work that I do contributes to the community as well, and. 00:19:25.939 --> 00:19:27.649 It is the exact same thing. 00:19:27.679 --> 00:19:32.449 Whether I'm modeling this for my children or I'm modeling this for the next 00:19:32.509 --> 00:19:36.439 group of folks who are coming into the ServiceNow ecosystem, there is this. 00:19:36.486 --> 00:19:39.216 Other thing that's within me is like always doing 00:19:39.216 --> 00:19:40.776 something for the next person. 00:19:41.076 --> 00:19:44.496 Like that's something that I've never been able to shake, even during the times 00:19:44.496 --> 00:19:45.846 in my life where I wanted to shake it. 00:19:45.846 --> 00:19:48.576 It's just like I'm always volunteering to do something. 00:19:48.816 --> 00:19:51.336 when they say, Hey, can someone come up and do such and such? 00:19:51.336 --> 00:19:52.596 And does anyone have extra time to do? 00:19:52.716 --> 00:19:53.946 I'm always that person. 00:19:53.946 --> 00:19:54.276 Right? 00:19:54.396 --> 00:19:58.356 And for years I used to not like that part about me because I felt 00:19:58.356 --> 00:20:02.166 like it was taken away from other things that I could be doing, but I. 00:20:02.339 --> 00:20:06.569 As I became older, I realized that, wait a minute, that is part of my 00:20:06.569 --> 00:20:08.769 superpower that I like to give back. 00:20:09.724 --> 00:20:09.944 CJ: Yes. 00:20:10.451 --> 00:20:15.788 Duke: It's even more precise than that because your persona is like a center 00:20:15.788 --> 00:20:18.368 of gravity in the ServiceNow community. 00:20:18.368 --> 00:20:21.134 like your interviews that you do . like, does anybody tell 00:20:21.134 --> 00:20:23.354 you No when you invite them? 00:20:26.234 --> 00:20:29.174 Cause I'll be straight, I was trying to get the same kind of 00:20:29.534 --> 00:20:32.924 mm, that same vital essence when I was doing titans of ServiceNow. 00:20:33.914 --> 00:20:38.564 And I got told no all the time, the time. 00:20:39.119 --> 00:20:44.669 Like way more nos than yeses, especially from this guy here. 00:20:48.314 --> 00:20:52.274 CJ: So I, so I have to admit, duke, I have to admit, I have told you no a lot, right? 00:20:52.274 --> 00:20:54.764 I, I've never told, I've never told Collie no. 00:20:55.349 --> 00:20:57.659 Duke: say yes to everything, unless it's the Duke guy. 00:21:00.569 --> 00:21:01.799 But you see what I mean? 00:21:01.799 --> 00:21:03.449 I think that's part of your superpower. 00:21:03.454 --> 00:21:05.729 If you, if you don't mind me saying, so Colli is that. 00:21:05.813 --> 00:21:09.383 There is a magnetism to the personality where people want to 00:21:09.383 --> 00:21:11.873 talk to you about ServiceNow stuff. 00:21:12.239 --> 00:21:14.459 Kali: Well, I think that that's kind of you, Rob. 00:21:14.636 --> 00:21:20.096 And yes, people do tell me no, but part of what I do is I try to call 00:21:20.096 --> 00:21:21.896 those people forward that I interview. 00:21:21.896 --> 00:21:26.816 So in a way it's sort of like a, an attraction marketing type of thing, right? 00:21:27.086 --> 00:21:29.036 So I put it out there. 00:21:29.336 --> 00:21:33.566 You and I Rob done some ServiceNow kickbacks in the LA in the hundred 00:21:33.566 --> 00:21:35.246 Days of ServiceNow podcast. 00:21:35.576 --> 00:21:35.876 And. 00:21:36.009 --> 00:21:39.639 I pay attention to who shows up in that stream, who's leaving comments, 00:21:40.179 --> 00:21:42.129 who's sending me connection requests? 00:21:42.549 --> 00:21:44.019 What's taking place in the dm? 00:21:44.019 --> 00:21:46.599 What kind of conversations can I have with those folks? 00:21:46.929 --> 00:21:50.289 And that way the invitation becomes pretty natural, right? 00:21:50.409 --> 00:21:53.589 The people who say no are usually people that I really don't have a relationship 00:21:53.594 --> 00:21:55.539 with, and that taught me a ton too, right? 00:21:55.834 --> 00:21:56.254 CJ: yes. 00:21:56.254 --> 00:21:56.734 Right? 00:21:56.834 --> 00:22:00.614 if you want to get someone on your podcast and they say no, you 00:22:00.614 --> 00:22:03.374 need to create that relationship so they feel comfortable, right? 00:22:03.824 --> 00:22:04.474 Kali: A hundred percent. 00:22:04.973 --> 00:22:07.943 CJ: You know, duke, I don't know that we've been told No cha, any guest 00:22:07.943 --> 00:22:11.194 that we've asked on this podcast, when I think about it, We have a few 00:22:11.194 --> 00:22:13.384 that have still pushed us off, right? 00:22:13.384 --> 00:22:15.784 Like we haven't been able to record with 'em yet, but I think sometimes 00:22:15.784 --> 00:22:17.764 that's partially on us as well as them. 00:22:18.004 --> 00:22:19.414 But I don't think we've been told no. 00:22:19.804 --> 00:22:20.074 Right? 00:22:20.079 --> 00:22:21.874 I mean, everybody wants to be on CJ and Duke, right? 00:22:21.874 --> 00:22:22.414 We're the bomb. 00:22:23.119 --> 00:22:23.749 Kali: That's right. 00:22:23.749 --> 00:22:24.319 That's right. 00:22:24.589 --> 00:22:25.179 Word up. 00:22:26.614 --> 00:22:28.144 Duke: I'm glad someone else is saying it, not me. 00:22:31.294 --> 00:22:31.954 CJ: Oh, come on, man. 00:22:31.954 --> 00:22:34.624 Like, ego is not one of those things that I don't have, right? 00:22:34.624 --> 00:22:37.984 Like tell you in a minute, right? 00:22:37.984 --> 00:22:38.494 Be humble. 00:22:38.914 --> 00:22:39.364 Nah. 00:22:42.134 --> 00:22:44.624 Duke: So, Collie, what was the first CJ and the Duke episode that 00:22:44.624 --> 00:22:46.724 you listened to where you're like, yeah, I can listen to more of this? 00:22:46.839 --> 00:22:47.059 CJ: Ooh. 00:22:47.534 --> 00:22:51.238 Kali: Ooh, that is a good question as I go over to my Spotify 00:22:51.243 --> 00:22:53.791 app, what is the first episode? 00:22:54.161 --> 00:22:55.031 CJ: what is an architect 00:22:55.091 --> 00:22:55.301 Duke: Yeah. 00:22:55.301 --> 00:22:56.171 What is an architect? 00:22:56.171 --> 00:22:56.351 Yeah. 00:22:56.351 --> 00:22:58.151 Kali: I know I listened to that one. 00:22:58.551 --> 00:23:00.024 You know, I can tell you this. 00:23:00.148 --> 00:23:03.268 Those first few episodes that I listened to, I had no idea what 00:23:03.268 --> 00:23:04.618 the heck y'all were talking about. 00:23:06.568 --> 00:23:07.168 Duke: Fair. 00:23:07.228 --> 00:23:07.408 Yeah. 00:23:07.768 --> 00:23:10.558 Kali: I had no idea what you were talking about. 00:23:10.888 --> 00:23:14.198 and what I noticed is that over time, and this was such a. 00:23:14.608 --> 00:23:16.798 Interesting synergy over time. 00:23:16.798 --> 00:23:20.578 It seemed like you started creating episodes just for me. 00:23:20.878 --> 00:23:21.178 Right? 00:23:21.178 --> 00:23:24.208 It, I felt like I was that, that that person in church where you feel 00:23:24.213 --> 00:23:27.958 like all of a sudden the preachers preaching just to you, because it 00:23:27.963 --> 00:23:31.528 seemed like the information started to shift toward beginners and people 00:23:31.533 --> 00:23:33.298 entering the Service now ecosystem. 00:23:33.568 --> 00:23:36.601 Before It seemed a little bit more in depth for folks who 00:23:36.601 --> 00:23:37.801 were already in the trenches. 00:23:37.801 --> 00:23:40.651 And I didn't know what you guys were talking about, which is why I would listen 00:23:40.651 --> 00:23:42.991 to the episodes again and again and again. 00:23:43.231 --> 00:23:46.391 But some of the early episodes that I thought were really cool is that 00:23:46.511 --> 00:23:51.311 it's one where you had, you were talking about, cohorts and boot camps 00:23:51.331 --> 00:23:53.051 and how to navigate through those. 00:23:53.051 --> 00:23:55.181 So those were the ones that started to catch my attention. 00:23:55.181 --> 00:23:57.791 Then you started to go through the different roles and things like that. 00:23:58.001 --> 00:24:02.146 there's a time where, Duke and we've had these conversations, you can say, oh 00:24:02.146 --> 00:24:05.163 yeah, we talked about that in CJ and the Duke, and you'll start saying something. 00:24:05.163 --> 00:24:05.583 I said, no. 00:24:05.583 --> 00:24:09.183 It kind of went like this because I would listen to those episodes over and over 00:24:09.183 --> 00:24:11.163 again, like they never got old to me. 00:24:11.163 --> 00:24:13.263 And then the, each time I would listen to 'em, I would glean 00:24:13.263 --> 00:24:14.643 a little bit more information. 00:24:14.763 --> 00:24:17.673 It felt a little bit more equipped to talk about the platform. 00:24:18.036 --> 00:24:20.793 CJ: it's so funny that you say that because that was an 00:24:20.933 --> 00:24:22.949 intentional shift, and it worked. 00:24:23.056 --> 00:24:26.086 I'm just sitting here thinking as you're, as you're talking that. 00:24:26.153 --> 00:24:29.243 we started to see that there were a lot of folks looking to 00:24:29.243 --> 00:24:30.803 answer the ecosystem, right? 00:24:31.103 --> 00:24:34.703 And we were like, well, we need to make some content for these folks so that they 00:24:34.703 --> 00:24:38.133 know that, you know, there's somebody out here for them, that they're not out 00:24:38.133 --> 00:24:40.113 here alone, that there's a lifeline. 00:24:40.323 --> 00:24:43.973 If they reach out, the community's got their back, And so we started trying 00:24:43.973 --> 00:24:48.544 to create some content to push that message out there And it landed, right? 00:24:48.544 --> 00:24:49.684 Like you caught it. 00:24:51.921 --> 00:24:54.381 It's just so great like That just feels really good. 00:24:54.559 --> 00:24:58.938 It feels really good to hear because like it wasn't an accidental pivot, it 00:24:58.938 --> 00:25:03.401 was an intentional, message shift for a little while, to reach folks who were. 00:25:03.551 --> 00:25:07.721 New to the industry new to the ecosystem, who had, you know, some experiences 00:25:07.721 --> 00:25:10.751 in, in some parts of the ecosystem that might have been not so good. 00:25:11.021 --> 00:25:11.411 Right. 00:25:11.411 --> 00:25:13.671 And trying to, paint a better picture for 'em. 00:25:13.876 --> 00:25:16.066 Duke: The tides really caught us on that one though, right? 00:25:16.066 --> 00:25:18.046 Because it was, the dawn of the boot camps. 00:25:18.504 --> 00:25:22.584 And in a week you'd get a hundred, 200 more follows. 00:25:22.854 --> 00:25:26.514 Invites people asking questions, well, what should I do in the ServiceNow 00:25:26.514 --> 00:25:28.614 ecosystem after I get my, CSA or whatever. 00:25:28.614 --> 00:25:31.704 They didn't even know what jobs were available or, you know, they 00:25:31.704 --> 00:25:33.894 didn't know how to answer when you were saying, well, what do you 00:25:33.894 --> 00:25:35.394 wanna actually do in the space? 00:25:35.394 --> 00:25:36.354 They didn't have the option. 00:25:36.359 --> 00:25:40.158 So it was kind of like, a good time for us because we never had to ask, 00:25:40.158 --> 00:25:41.268 what are we gonna talk about today? 00:25:41.268 --> 00:25:42.468 It was just like, which of these, 00:25:43.413 --> 00:25:43.953 CJ: Yeah. 00:25:44.178 --> 00:25:45.558 Duke: title are we doing today? 00:25:45.738 --> 00:25:46.068 Right? 00:25:46.338 --> 00:25:49.458 CJ: You know, duke, one of the things that strikes me, , and you say this a 00:25:49.458 --> 00:25:52.633 lot, but I'm gonna say it this time, , when a lot of these folks came into the, 00:25:52.648 --> 00:25:55.108 , ecosystem, they want to pick I om right? 00:25:55.113 --> 00:25:58.948 Like IT operations management because they didn't know that I om in the 00:25:58.948 --> 00:26:04.448 ServiceNow power lands, is in depth IT infrastructure, And not, managing 00:26:04.448 --> 00:26:06.068 people or managing operations. 00:26:06.366 --> 00:26:07.266 Duke: that used to be huge. 00:26:07.266 --> 00:26:09.636 It kind of died down a little bit, but there was a time, yeah, where 00:26:09.636 --> 00:26:13.536 it was like every non-technical person I was meeting was like, oh, 00:26:13.536 --> 00:26:14.976 I wanna go into, I'm like, wow. 00:26:14.976 --> 00:26:15.786 Are you sure? 00:26:16.471 --> 00:26:16.621 CJ: Yeah. 00:26:16.621 --> 00:26:18.931 I mean there's some parts of it om that I'm probably only 00:26:18.931 --> 00:26:20.641 marginally technical enough to know. 00:26:22.265 --> 00:26:26.490 Kali: but see, this is where the podcast really becomes a value to us 00:26:26.490 --> 00:26:31.186 new folks, because when you go through now learning, you don't understand. 00:26:31.341 --> 00:26:34.011 The technical depth that it om requires, right. 00:26:34.461 --> 00:26:37.401 But when you listen to the podcast, you're able to get a 00:26:37.401 --> 00:26:38.961 different practical perspective. 00:26:39.011 --> 00:26:43.371 . And you know, as I'm looking through , my Spotify , and the episodes that I listened 00:26:43.371 --> 00:26:49.521 to, I remember April, 2022, . What to build to up your skill and ServiceNow. 00:26:50.151 --> 00:26:51.081 That was the episode. 00:26:51.081 --> 00:26:55.301 ? Right after you interviewed Dante Hooker and you had me hooked on that one. 00:26:55.721 --> 00:26:57.011 April, 2022. 00:26:57.041 --> 00:26:59.021 That episode had me hooked. 00:26:59.411 --> 00:27:01.871 I was listening to that over and over again. 00:27:01.871 --> 00:27:02.201 Right. 00:27:02.351 --> 00:27:03.881 But then there were some earlier ones too. 00:27:03.881 --> 00:27:07.121 But you even had the learning ServiceNow was now learning. 00:27:07.301 --> 00:27:10.871 That one kind of gave a little bit more understanding about how 00:27:10.871 --> 00:27:12.491 I should approach now learning. 00:27:12.811 --> 00:27:16.411 There were so many episodes in there that just really helped. 00:27:16.485 --> 00:27:19.555 Folks to navigate the ServiceNow space. 00:27:19.888 --> 00:27:23.318 Even the one where you talked about like how do you, , what 00:27:23.318 --> 00:27:24.368 to do at your first knowledge. 00:27:24.368 --> 00:27:26.918 Now, at that time when you did that episode, I'm like, yeah, I'm not sure 00:27:26.918 --> 00:27:29.678 when I'm gonna go to my first knowledge, but I'm here for the long haul. 00:27:29.683 --> 00:27:30.668 Let me just listen to it. 00:27:30.848 --> 00:27:33.038 And crazy enough, I was able to go to Knowledge. 00:27:33.460 --> 00:27:34.285 CJ: So how was that? 00:27:34.285 --> 00:27:35.425 how was that going to your. 00:27:35.425 --> 00:27:39.565 First knowledge, like talk about that experience because I know, I remember my 00:27:39.565 --> 00:27:42.625 first knowledge and it was, it was wild. 00:27:43.415 --> 00:27:44.225 Duke: Were you at 11? 00:27:44.225 --> 00:27:44.555 Corey? 00:27:44.555 --> 00:27:45.515 Was that your first? 00:27:45.745 --> 00:27:47.635 CJ: I was at the what, 13 was it? 00:27:47.635 --> 00:27:48.175 13? 00:27:48.175 --> 00:27:48.565 13. 00:27:48.895 --> 00:27:50.395 That was my first one at the Aria 00:27:51.005 --> 00:27:51.395 Duke: Oh, okay. 00:27:51.395 --> 00:27:54.005 I love telling people that my first knowledge was in a tent. 00:27:54.815 --> 00:27:55.055 Kali: In a, 00:27:58.645 --> 00:27:59.815 CJ: as my say. 00:27:59.855 --> 00:28:00.575 Duke: but it was a tent. 00:28:00.575 --> 00:28:02.495 Like there's literally poles holy this. 00:28:02.555 --> 00:28:04.475 Kali: people were there? 00:28:05.165 --> 00:28:06.005 Duke: Oh my goodness. 00:28:06.905 --> 00:28:07.595 No, no, no. 00:28:07.595 --> 00:28:10.775 That's like knowledge nine or, uh, but knowledge 11 it 00:28:10.775 --> 00:28:12.095 was just like a pavilion tent. 00:28:12.095 --> 00:28:17.735 Like it was a big, huge tent, but , okay, the expo hall shoot. 00:28:17.735 --> 00:28:20.495 I know you guys ask Holly this, and here I am talking, but, but the 00:28:20.495 --> 00:28:24.230 expo hall was probably no bigger than an elementary school gymnasium. 00:28:24.830 --> 00:28:26.570 Prob probably a bit smaller 00:28:26.898 --> 00:28:28.218 Kali: Well, it show ain't that way now. 00:28:28.458 --> 00:28:31.428 Duke: Yeah, and it's just like, it was like one circuit, it 00:28:31.428 --> 00:28:32.748 was like one circuit of booths. 00:28:32.748 --> 00:28:36.228 So there was like the outer circle of booths and the inner circle of booths. 00:28:36.228 --> 00:28:39.168 And you walked around once and you've seen everything in the expo hall. 00:28:39.408 --> 00:28:43.578 And then maybe you go up to, the bar to get yourself a glass of wine. 00:28:45.548 --> 00:28:49.208 I, I, I remember it was like, . I may have got my wife in without paying. 00:28:49.478 --> 00:28:50.438 And, my wife. 00:28:50.978 --> 00:28:53.498 Got all dressed up and like walked into the expo hall and it was 00:28:53.498 --> 00:28:56.288 basically like the entire expo hall just turned and looked at her. 00:28:59.258 --> 00:29:00.488 Why is she dressed up so fancy? 00:29:00.488 --> 00:29:05.168 But it's just like, that's the size of it, was that someone could stop the 00:29:05.168 --> 00:29:06.968 whole thing by walking into the room. 00:29:07.403 --> 00:29:07.623 Kali: Wow. 00:29:07.703 --> 00:29:08.243 CJ: crazy. 00:29:08.596 --> 00:29:13.011 Duke: And I was like, oh man, maybe someday I'll learn enough and maybe 00:29:13.011 --> 00:29:15.161 I can have a speaking session too. 00:29:15.251 --> 00:29:17.081 And then knowledge 12 at two of them. 00:29:17.741 --> 00:29:20.541 CJ: Nice and I still haven't spoken in knowledge. 00:29:21.291 --> 00:29:21.901 I've been duck, 00:29:22.301 --> 00:29:23.051 Duke: We gotta fix that. 00:29:23.251 --> 00:29:24.741 CJ: been ducking and dodging it. 00:29:25.826 --> 00:29:27.026 Kali: Now that's wild. 00:29:27.026 --> 00:29:30.246 That is, that's wild that you've never spoken honest, because at this year's 00:29:30.246 --> 00:29:32.286 knowledge, your picture is everywhere. 00:29:35.336 --> 00:29:36.686 CJ: Right now, how cool is that? 00:29:38.780 --> 00:29:40.040 but Collie back to you. 00:29:40.648 --> 00:29:43.793 tell us about your first knowledge and how you felt showing up 00:29:44.048 --> 00:29:45.108 Kali: Man, it. 00:29:45.848 --> 00:29:46.468 Oh man. 00:29:46.598 --> 00:29:47.948 It was electrifying. 00:29:48.068 --> 00:29:49.958 It was truly Electrifying. 00:29:50.378 --> 00:29:54.011 I walked in the hotel and it was just like action. 00:29:54.221 --> 00:29:57.191 From the moment I'd stepped my pinky toe in there, it was 00:29:57.191 --> 00:29:58.511 like everything was popping. 00:29:58.721 --> 00:29:59.861 People were everywhere. 00:30:00.011 --> 00:30:03.761 Going to see Bill McDermott and his keynote address and all those 00:30:03.821 --> 00:30:07.391 people there, all of those drones there, the cameras, the lights. 00:30:07.671 --> 00:30:11.946 What, what was really crazy for me is that Bill McDermott is, Speaking and I'm 00:30:11.946 --> 00:30:15.336 thinking that I'm getting there early by getting there like 15 minutes early. 00:30:15.336 --> 00:30:16.026 Oh no. 00:30:16.146 --> 00:30:18.126 By the time I got there was standing room only. 00:30:18.366 --> 00:30:21.816 So anyway, I'm standing in the back and I'm listening and I'm taking notes. 00:30:21.821 --> 00:30:26.226 It's dark and all of a sudden someone like a few feet from me 00:30:26.226 --> 00:30:28.956 says, oh my God, Collie Alexander. 00:30:28.956 --> 00:30:29.496 And I'm like, what? 00:30:34.021 --> 00:30:41.231 So it was, it was just crazy know like on everybody knows hundred 00:30:41.231 --> 00:30:44.561 days of service now, and I'm like, wow, this thing is working. 00:30:44.751 --> 00:30:45.681 It's really working. 00:30:47.171 --> 00:30:48.111 CJ: That's awesome. 00:30:49.541 --> 00:30:50.471 That is awesome. 00:30:50.471 --> 00:30:50.921 I love 00:30:51.001 --> 00:30:51.291 Kali: Yeah. 00:30:51.291 --> 00:30:52.291 Shout out Felipe. 00:30:52.431 --> 00:30:52.551 CJ: you. 00:30:54.761 --> 00:30:55.511 that for you, right? 00:30:55.511 --> 00:30:57.851 Because that's like your first knowledge and you're like, I don't 00:30:57.856 --> 00:30:59.051 know what this thing is about. 00:30:59.261 --> 00:31:00.431 I don't know what's going on here. 00:31:00.436 --> 00:31:02.201 I'm just, you know, bill, big Dermot speaking. 00:31:02.206 --> 00:31:04.206 I'm gonna go to the speaking hall with everybody else, right? 00:31:04.356 --> 00:31:05.736 And I'm just gonna, and then people are like, 00:31:08.406 --> 00:31:09.516 Kali: Well wait, wait a minute, wait, wait. 00:31:10.026 --> 00:31:12.906 In case you're listening to this bill, I'm not at all suggesting that they 00:31:12.911 --> 00:31:14.863 was shouting, my name over yours. 00:31:14.893 --> 00:31:17.383 We was in the back, but neither here nor there. 00:31:17.383 --> 00:31:19.363 It was a huge moment for me. 00:31:21.643 --> 00:31:22.693 CJ: I love that. 00:31:22.693 --> 00:31:23.683 That is so awesome. 00:31:23.688 --> 00:31:24.613 That's freaking amazing. 00:31:24.693 --> 00:31:29.518 Let me rewind this back, ? So, today's your one year anniversary 00:31:29.518 --> 00:31:30.748 being in this ecosystem, right? 00:31:31.858 --> 00:31:33.918 Kali: A hundred percent so my one year anniversary. 00:31:34.363 --> 00:31:36.583 CJ: Okay, so this is your one year anniversary. 00:31:36.583 --> 00:31:38.623 Knowledge is four months ago. 00:31:38.803 --> 00:31:39.703 Two, three months ago. 00:31:39.703 --> 00:31:40.513 Three months ago. 00:31:41.083 --> 00:31:46.573 So before you had been in this ecosystem for a full year, you 00:31:46.573 --> 00:31:50.713 are showing up at knowledge and people are calling out your name. 00:31:50.988 --> 00:31:57.288 Kali: I know I'm still processing this, but the thing that I'm even processing 00:31:57.288 --> 00:31:59.838 more is that I was able to speak. 00:32:00.228 --> 00:32:03.895 Had knowledge with one of my mentors, Rob, and I, this is the 00:32:03.895 --> 00:32:09.325 person that I'm listening to every day in my ear on the podcast. 00:32:09.325 --> 00:32:11.575 So a lot of this stuff has really been surreal. 00:32:11.575 --> 00:32:15.115 You know, I felt like I've had like a lot of hard years in my 00:32:15.120 --> 00:32:19.885 life, but 2023, man, this my year. 00:32:21.441 --> 00:32:22.131 CJ: I know the feeling. 00:32:22.761 --> 00:32:23.051 Kali: Yeah. 00:32:24.861 --> 00:32:25.881 Duke: What a knowledge to be. 00:32:25.881 --> 00:32:29.271 The first knowledge though, too, it was the greatest knowledge I've ever been 00:32:29.271 --> 00:32:31.101 to, but have that one be your first. 00:32:31.101 --> 00:32:33.561 It's just like, oh yeah, let's learn to drive in the Ferrari. 00:32:35.181 --> 00:32:35.271 CJ: Right. 00:32:37.581 --> 00:32:38.151 I agree. 00:32:38.241 --> 00:32:41.391 I, I, I do think it was the greatest knowledge I've ever been to and. 00:32:41.686 --> 00:32:45.776 Yeah, so, so for ha to have this one Cali be the first one that you showed 00:32:45.776 --> 00:32:48.276 up to, and have all of this stuff happen. 00:32:48.586 --> 00:32:49.366 That's so cool. 00:32:49.636 --> 00:32:51.876 But , I know you're always like, oh, CJ and the Duke, you 00:32:51.876 --> 00:32:53.766 guys up in, but listen, right? 00:32:53.766 --> 00:32:58.056 Like nine months into your tenure in Service now and folks are 00:32:58.061 --> 00:33:01.326 screaming your name and knowledge, like folks, it's possible. 00:33:01.573 --> 00:33:04.333 if you don't take anything else from this episode, no. 00:33:04.543 --> 00:33:09.583 That it is possible and we are sitting here speaking to someone who 00:33:09.583 --> 00:33:11.863 has done it so you can do it too. 00:33:12.325 --> 00:33:14.515 Kali: People say, oh, well you're lucky, and that kind of thing. 00:33:14.515 --> 00:33:17.095 And I tell people I am the un luckiest person in the world. 00:33:19.925 --> 00:33:23.495 But the fortunate thing is, is that I don't have to rely on luck, Because I 00:33:23.495 --> 00:33:26.045 have my brain, I have a sense of tenacity. 00:33:26.285 --> 00:33:28.265 I know that I'm gonna get things done. 00:33:28.620 --> 00:33:30.450 I know that I can go into now learning. 00:33:30.480 --> 00:33:34.650 I know that I can carve time aside to skill up, and I know that I can make 00:33:34.650 --> 00:33:36.360 myself and push myself out there. 00:33:36.540 --> 00:33:40.260 So if, when I can get fear out the way, and I don't have to rely 00:33:40.265 --> 00:33:44.220 on luck, that actually positions me to really take advantage and 00:33:44.225 --> 00:33:46.050 make my way within the ecosystem. 00:33:46.050 --> 00:33:50.270 So definitely if I can do it, I really, if you put your back into it as Ice 00:33:50.270 --> 00:33:53.840 Cube says, definitely it can be done. 00:33:54.250 --> 00:33:54.700 CJ: Talk. 00:33:54.700 --> 00:33:55.420 That talk. 00:33:55.425 --> 00:33:56.500 That's what I'm talking about. 00:33:56.515 --> 00:33:57.085 Kali: Hey. 00:33:58.840 --> 00:33:59.290 CJ: That's. 00:34:01.120 --> 00:34:03.340 Duke: Outsider looking in though, you have such an intense 00:34:03.340 --> 00:34:05.203 bias for action, and I, I take 00:34:05.308 --> 00:34:06.868 CJ: I like the way you phrased that Duke. 00:34:08.473 --> 00:34:10.333 Duke: Col and I had a call just before this, we were 00:34:10.333 --> 00:34:11.863 talking about bias for action. 00:34:11.863 --> 00:34:16.203 So it's kind of fresh in mind, but I don't wanna take anything away 00:34:16.203 --> 00:34:18.003 from the people who ask, right? 00:34:18.003 --> 00:34:18.873 Because they don't know. 00:34:19.263 --> 00:34:19.833 But. 00:34:20.493 --> 00:34:23.673 Just think for a bit on how Collie did it. 00:34:23.673 --> 00:34:26.853 It's not like in nine months she just, she, she lucked out on the 00:34:26.853 --> 00:34:30.123 one person who gave her the formula to get there in nine months. 00:34:30.366 --> 00:34:33.606 Because if that was written down somewhere, everybody would have it by 00:34:33.606 --> 00:34:36.966 now and everybody would be , getting to collie's level at nine months. 00:34:37.506 --> 00:34:39.486 But not a lot of people are. 00:34:39.726 --> 00:34:40.716 Why is that? 00:34:40.836 --> 00:34:42.756 Cuz Collie did it differently. 00:34:43.641 --> 00:34:43.991 CJ: Right. 00:34:44.001 --> 00:34:47.501 Duke: bias for action, like even I wouldn't be like out here rolling 00:34:47.501 --> 00:34:51.911 out super high production content so that I can experiment on something 00:34:51.911 --> 00:34:53.981 that I've just learned, you know? 00:34:54.746 --> 00:34:55.076 CJ: Yeah. 00:34:55.781 --> 00:34:58.781 Duke: But there was, there was coly out like every single night doing it live. 00:34:58.781 --> 00:34:59.441 No editing. 00:34:59.471 --> 00:35:00.641 Come on now, just. 00:35:03.086 --> 00:35:04.826 I just learned how to do a UI policy. 00:35:04.856 --> 00:35:08.666 That means y'all are gonna learn how to learn how to make a UI policy. 00:35:08.876 --> 00:35:10.936 And I think a lot of people might be, fearful. 00:35:10.936 --> 00:35:15.756 Like it could be humiliating , to go live and front of an audience, teach something 00:35:15.756 --> 00:35:20.226 that you just learned and be wrong, but that didn't seem to cross your mind, or 00:35:20.226 --> 00:35:21.696 at least it didn't seem total for us. 00:35:22.476 --> 00:35:23.916 Kali: Well, yeah, not so much. 00:35:23.946 --> 00:35:29.376 I think a lot of times we spend the general, we, the editorial, , we 00:35:29.376 --> 00:35:34.146 spend a lot of time asking for permission, like, okay. 00:35:34.701 --> 00:35:38.061 I'm not gonna do this because I don't see anybody else doing this. 00:35:38.061 --> 00:35:42.651 And if I saw Tim Woodruff and this person do it and all these other people, then 00:35:42.651 --> 00:35:44.121 maybe it'd be okay for me to do it. 00:35:44.121 --> 00:35:46.401 But since they're not doing it, I shouldn't do it. 00:35:46.521 --> 00:35:50.211 And I think a lot of times that we cut ourselves off because we're 00:35:50.216 --> 00:35:52.251 sitting around waiting for permission. 00:35:52.521 --> 00:35:55.971 When if we just go ahead and just take the bull by the horns, 00:35:56.451 --> 00:35:58.581 we'll find greater outcomes. 00:35:58.581 --> 00:36:01.175 And that's what I, I wanted to do, Earlier I said , I wanted 00:36:01.175 --> 00:36:02.075 to get in front of the pack. 00:36:02.075 --> 00:36:02.375 Right? 00:36:02.495 --> 00:36:04.895 You talking about Bill, talking about letting a million 00:36:04.895 --> 00:36:06.125 people in this ecosystem. 00:36:06.125 --> 00:36:09.995 Well, doggone it, I got 999,999. 00:36:10.745 --> 00:36:13.985 Is that the people to get in front of? 00:36:13.985 --> 00:36:14.435 You know? 00:36:15.875 --> 00:36:18.245 And, and I had to find a way to do it right? 00:36:18.455 --> 00:36:22.998 And I think, and here's the thing, I have found a way, and this is something 00:36:22.998 --> 00:36:25.248 that I really impressed upon my children. 00:36:25.253 --> 00:36:28.288 And then I said, uhoh, I have to prove this, , that, I mean, this. 00:36:29.058 --> 00:36:32.538 I've used to teach my children like, don't let a no stop you. 00:36:32.818 --> 00:36:35.698 , let a no mean either not now, or let me find my own way. 00:36:35.698 --> 00:36:37.438 And I used to tell this to them all the time. 00:36:37.648 --> 00:36:41.871 So now that I didn't get into any type of cohorts or boot camps or anything like 00:36:41.871 --> 00:36:44.481 that, so I'm like, okay, let me use that. 00:36:44.571 --> 00:36:48.651 No, as a motivation for me to get myself out there and. 00:36:48.810 --> 00:36:53.783 It really worked for me, and I'm grateful that it did, because it proved to me 00:36:54.053 --> 00:36:58.346 that I can use a negative situation and flip it on its head to make it 00:36:58.351 --> 00:37:00.476 a positive one to move me forward. 00:37:00.670 --> 00:37:04.476 and that's the thing that I wanna impress upon people, is that, you can take a 00:37:04.476 --> 00:37:08.466 negative situation no matter what your circumstances are, and you can flip that 00:37:08.466 --> 00:37:10.536 thing around and change your situation. 00:37:10.951 --> 00:37:13.321 CJ: Don't let him know, like, stop you. 00:37:13.441 --> 00:37:14.821 And don't ask for permission, right? 00:37:14.821 --> 00:37:18.811 Like, these are things that I've internalized in my life. 00:37:18.811 --> 00:37:21.541 I was, I was gonna say career, but it's not even my, it not 00:37:21.541 --> 00:37:22.831 even my career, it's my life. 00:37:22.836 --> 00:37:23.131 Right? 00:37:23.131 --> 00:37:25.651 Like, don't let him know, stop you and don't ask for permission. 00:37:25.818 --> 00:37:28.725 And, just because something, someone else isn't doing something 00:37:28.725 --> 00:37:30.105 doesn't mean that you can't do it. 00:37:30.345 --> 00:37:30.585 Right? 00:37:30.590 --> 00:37:33.195 And just because they think it's hard doesn't mean that it's impossible. 00:37:33.585 --> 00:37:34.035 Right. 00:37:34.245 --> 00:37:38.505 You know, the, there are all of these things that, can be done if you actually 00:37:38.745 --> 00:37:40.605 have that bias for action, right? 00:37:40.925 --> 00:37:43.600 , and if you put it to, put your mind to it and go out there and do it. 00:37:43.600 --> 00:37:45.245 , and not afraid to fail, right? 00:37:45.250 --> 00:37:48.965 Because to me, f failure is just a bump on the road to success. 00:37:49.475 --> 00:37:52.955 And so you, but you gotta start, you gotta start. 00:37:54.356 --> 00:37:56.156 Duke: own path can be profound. 00:37:56.243 --> 00:37:58.193 why would you wanna learn how I learn? 00:37:58.500 --> 00:38:02.820 I only had I T S M and even before ServiceNow, my whole life was i t 00:38:02.820 --> 00:38:07.063 sm and it was just but some of the most exciting stuff in the space at 00:38:07.063 --> 00:38:11.826 hackathons, the old innovation of the years, the stories we tell at Knowledge 00:38:11.826 --> 00:38:16.296 is all stuff that's not I tsm it's the, you know, it's the crazy stuff. 00:38:16.296 --> 00:38:19.196 And it's just like, every person has their own set of unique 00:38:19.196 --> 00:38:21.416 experiences and thoughts and. 00:38:21.791 --> 00:38:24.161 It's like build around that. 00:38:25.046 --> 00:38:25.556 Kali: Yeah. 00:38:25.711 --> 00:38:27.121 CJ: Ooh, that's, yeah. 00:38:27.841 --> 00:38:27.901 Yeah. 00:38:27.901 --> 00:38:28.351 Right. 00:38:28.901 --> 00:38:31.406 Duke: not only do you not need permission, but , even if I told you 00:38:31.406 --> 00:38:33.436 how I did it, forge your own path. 00:38:33.441 --> 00:38:37.216 And I think it's like, it's another thing I saw Collie doing early on, 00:38:37.516 --> 00:38:41.116 our conversations around, you know, the, the retreat planning app. 00:38:41.611 --> 00:38:41.901 Kali: Yeah. 00:38:42.175 --> 00:38:44.395 Duke: we sat down so long and just tried to figure it out together. 00:38:44.395 --> 00:38:46.585 It was like super huge and complex and I'm like, I don't even 00:38:46.585 --> 00:38:48.535 know how to do this, but darn. 00:38:48.535 --> 00:38:50.365 There's all kinds of cool stuff you can try 00:38:51.305 --> 00:38:51.595 CJ: Yeah. 00:38:51.895 --> 00:38:54.765 Duke: and I remember this presentation I did at knowledge 00:38:54.765 --> 00:38:56.565 about, , how innovation happens. 00:38:56.565 --> 00:38:59.265 It's like if you read the story about how mountain bikes were 00:38:59.265 --> 00:39:01.785 invented, . It wasn't like bite companies said, Hey, I got an idea. 00:39:02.415 --> 00:39:07.275 It was just people who were taking like, Stupid 10 speed vagabonds and trying 00:39:07.275 --> 00:39:08.535 to go down mountainside with them. 00:39:08.535 --> 00:39:13.365 Like, go really fast on these thin, on these tiny, thin 00:39:13.365 --> 00:39:14.985 wheeled like road bikes, right? 00:39:14.985 --> 00:39:17.655 And you know, very quickly find out those wheels won't cut it. 00:39:17.655 --> 00:39:18.790 So now it's like, I'm a welder. 00:39:18.790 --> 00:39:21.970 I'll make some big ass wheels, I'll put my on this bike. 00:39:22.000 --> 00:39:25.810 The mountain bike was developed by a bunch of people who were just 00:39:25.810 --> 00:39:27.160 like, ah, we'll just do it our way. 00:39:27.640 --> 00:39:28.390 We'll figure it out. 00:39:28.770 --> 00:39:29.220 I dunno. 00:39:29.306 --> 00:39:33.476 why I was so passionate about saying that one, but it's just like, there 00:39:33.476 --> 00:39:37.020 is a sense of like, do it your own way and then you, could be the person 00:39:37.020 --> 00:39:40.166 bringing the mountain bike to the community, Because you built some app 00:39:40.166 --> 00:39:41.816 that thinks about work differently. 00:39:42.566 --> 00:39:45.506 CJ: here's what else it does, It's that when you do it your own way and you 00:39:45.506 --> 00:39:48.900 share that back with the community, like what Coli's doing, when you 00:39:48.905 --> 00:39:51.760 share that back with the community and now there's one more way out. 00:39:51.760 --> 00:39:53.050 There's one more blueprint. 00:39:53.080 --> 00:39:54.310 One more guide book. 00:39:54.310 --> 00:39:55.360 One more guide post. 00:39:55.360 --> 00:39:58.180 Where other folks can look and say, well, I can do it that way. 00:39:58.351 --> 00:40:02.046 And maybe they, you know, cuz some folks want, want, you know, and they're 00:40:02.051 --> 00:40:05.631 always gonna want, the, the blueprint, just tell me how to get from A to Z 00:40:05.631 --> 00:40:09.531 and I'll do, I'll be the best person getting from A to Z that you can find. 00:40:09.676 --> 00:40:10.876 Just tell me how to do it. 00:40:10.876 --> 00:40:11.056 Right. 00:40:11.056 --> 00:40:14.536 There's always gonna be those folks out there, and not everyone learns the same. 00:40:14.536 --> 00:40:17.416 Not everyone has the same kind of personality or characteristics. 00:40:17.416 --> 00:40:22.736 And so having multiple, , role models out there of success, That folks can pull off 00:40:22.741 --> 00:40:25.956 the shelf and say, well, maybe this one works for me or this one works for me. 00:40:26.046 --> 00:40:31.176 And I think right now, right, this podcast, right this episode is giving 00:40:31.176 --> 00:40:33.276 folks another one of those roadmaps. 00:40:33.618 --> 00:40:34.668 , Kali: I sure hope it does. 00:40:34.723 --> 00:40:39.583 You know, when I was a small child, we used to spend our summers in Pine Bluff, 00:40:39.588 --> 00:40:43.920 Arkansas, with my great grandmother, God rest her soul and , you know what 00:40:43.920 --> 00:40:45.630 the height of technology was for her. 00:40:46.060 --> 00:40:50.350 The height of technology for her was ha being the first person in 00:40:50.350 --> 00:40:52.870 her town to have indoor plumbing. 00:40:53.410 --> 00:40:55.570 That was the height of technology. 00:40:56.080 --> 00:41:00.506 And when I think about her, and I think about my ancestors on one side 00:41:00.506 --> 00:41:03.446 and my children on the other, and I think, wow, this was the height of 00:41:03.446 --> 00:41:06.926 technology for her, And then my children and what I wanna model for them. 00:41:06.986 --> 00:41:09.116 I feel so empowered and. 00:41:10.091 --> 00:41:12.731 And in that way, I don't let fear stop me. 00:41:12.731 --> 00:41:16.091 And I know that a lot of people talk about, well, what about if you're afraid? 00:41:16.091 --> 00:41:17.231 What about if you're shy? 00:41:17.681 --> 00:41:20.361 And it's not to say that I don't have any of those characteristics. 00:41:20.391 --> 00:41:22.041 I don't think about those things. 00:41:22.071 --> 00:41:24.111 They're really a non-factor for me. 00:41:24.261 --> 00:41:27.081 It's not to say that I don't become afraid and that kind of thing, but 00:41:27.081 --> 00:41:28.671 I'm not gonna let them stop me. 00:41:29.061 --> 00:41:30.051 And I think that. 00:41:30.531 --> 00:41:32.181 Something else that I know that comes up. 00:41:32.181 --> 00:41:35.971 People are like, well, what if someone, everyone in the ecosystem is so nice. 00:41:36.001 --> 00:41:38.881 Let me tell you, I've gotten some dms that were just scathing. 00:41:39.781 --> 00:41:44.731 You know, I have gotten some scathing dms on LinkedIn about, the work that 00:41:44.736 --> 00:41:49.015 I'm doing and I should have done the UI policy differently and that kind of thing. 00:41:49.225 --> 00:41:52.675 And I remember the first one that I got, the first really bad 00:41:52.675 --> 00:41:56.678 one, like multi-paragraph one that I got, I was like, okay. 00:41:56.943 --> 00:41:57.573 That hurt. 00:41:57.700 --> 00:41:58.810 It's now over. 00:41:59.050 --> 00:42:00.130 Let me carry on. 00:42:00.160 --> 00:42:00.550 Right. 00:42:01.483 --> 00:42:05.143 when we think, or we expect people to be really nice or the community to be really 00:42:05.143 --> 00:42:09.373 welcoming and for the, the vast majority of the community is, but you know, those. 00:42:09.718 --> 00:42:13.318 Every once in a while there would be that one that pops out and that will 00:42:13.318 --> 00:42:14.848 be the one that will hurt you the most. 00:42:14.908 --> 00:42:17.508 But then when you realize , oh, this is just par for the 00:42:17.508 --> 00:42:19.398 course, let me keep going. 00:42:19.403 --> 00:42:19.788 Right? 00:42:19.818 --> 00:42:23.838 And I created the 100 days of service now, and I think that probably happened 00:42:23.838 --> 00:42:25.938 in maybe episode five or something. 00:42:26.088 --> 00:42:29.958 And I'm like, dang, I still have 95 episodes to go and this is 00:42:29.958 --> 00:42:31.188 what I had to look forward to. 00:42:31.428 --> 00:42:34.428 And for a split second, I actually thought about, well, maybe. 00:42:34.633 --> 00:42:35.503 I'm not bill for this. 00:42:35.503 --> 00:42:37.033 I'm like, wait a minute, hold up. 00:42:37.333 --> 00:42:39.763 Ancestors on one side, children on the other. 00:42:41.623 --> 00:42:42.763 Let me keep going. 00:42:42.943 --> 00:42:47.203 And my intention was, okay, now that I've gotten like the base level of 00:42:47.203 --> 00:42:48.853 knowledge, I've gotten a few micro certs. 00:42:48.853 --> 00:42:52.513 I got my certified system administrator credential. 00:42:53.023 --> 00:42:53.443 Okay? 00:42:53.443 --> 00:42:56.203 I know if I do this thing every day for a hundred days, 00:42:56.833 --> 00:42:58.063 I should be able to get a job. 00:42:58.063 --> 00:42:59.563 I should be able to land my first role. 00:42:59.563 --> 00:43:00.793 Because remember, I had that. 00:43:00.825 --> 00:43:02.535 three months of income. 00:43:02.598 --> 00:43:05.171 And I said, okay, let me just keep doing it. 00:43:05.171 --> 00:43:09.041 And I, my intention was to do it every day, but by episode seven, I 00:43:09.041 --> 00:43:15.641 think it was, I got my first job offer from Mike Lombardo at Glide Fast. 00:43:15.641 --> 00:43:18.341 And I was like, oh my God, it's working. 00:43:18.535 --> 00:43:22.591 I've gotten in front of the partner that I wanted to get in front of and. 00:43:23.296 --> 00:43:26.926 After that, I said, okay, I only need one job, so what I'm gonna do now? 00:43:27.046 --> 00:43:28.816 So I started to shift my content. 00:43:28.816 --> 00:43:31.786 So I was like, okay, well if I can use this content for myself 00:43:31.786 --> 00:43:35.626 to land a job, maybe I can do something else to help other folks 00:43:35.626 --> 00:43:37.756 get a job, and started doing these. 00:43:38.131 --> 00:43:41.761 Livestream coaching where I would take people who are new to the 00:43:41.761 --> 00:43:44.881 ecosystem and mash them up with people who are vets in the ecosystem. 00:43:45.061 --> 00:43:47.881 And maybe there could be some type of rapport that's created and maybe 00:43:47.881 --> 00:43:51.001 they could showcase themselves in a way that they can also land a 00:43:51.001 --> 00:43:52.785 job and so I continue to shift. 00:43:53.090 --> 00:43:56.640 The conversations and now it's become, even different still. 00:43:56.730 --> 00:44:01.020 And I'm excited to see, because I'm just on episode 43 now, not even 00:44:01.020 --> 00:44:02.820 episode 50, I'm no longer doing them. 00:44:02.906 --> 00:44:06.326 each day, you know, I've gotten a job, things have gotten busy, and so 00:44:06.326 --> 00:44:09.956 now I'm just, you know, going with the flow and seeing what comes next. 00:44:09.956 --> 00:44:11.066 And I'm excited for it. 00:44:11.445 --> 00:44:12.225 CJ: that's amazing. 00:44:12.476 --> 00:44:15.266 Duke: Do you have a website that links out to each of the days? 00:44:16.146 --> 00:44:17.196 Kali: No, not yet. 00:44:17.196 --> 00:44:21.966 But you can find all of the episodes on LinkedIn and eventually they 00:44:21.966 --> 00:44:26.136 will live on Colli right now.com. 00:44:26.786 --> 00:44:26.996 Duke: Okay. 00:44:26.996 --> 00:44:29.036 We're gonna have links in the descriptions to both of that. 00:44:29.073 --> 00:44:32.583 you just, you, you basically searched the a hundred days of ServiceNow hashtag or, 00:44:32.613 --> 00:44:33.303 Kali: Absolutely. 00:44:33.303 --> 00:44:35.703 On LinkedIn you can search the hundred days of ServiceNow. 00:44:35.703 --> 00:44:39.573 Hashtag and you know, keep in mind Colli right now.com. 00:44:39.573 --> 00:44:42.963 Perhaps by the time this episode comes out, maybe that will be a thing. 00:44:43.938 --> 00:44:46.368 Duke: we'll put both links in the description just, just in case. 00:44:46.368 --> 00:44:48.705 And then, yeah, so wow, we recorded a lot. 00:44:48.705 --> 00:44:48.945 Today. 00:44:49.575 --> 00:44:49.905 CJ: Yeah. 00:44:50.085 --> 00:44:51.945 Duke: We're at 50 minutes of record, so, 00:44:52.130 --> 00:44:52.815 CJ: This is crazy. 00:44:52.815 --> 00:44:57.825 But to wrap it up, Collie, you've been in the ecosystem for a year now, right? 00:44:57.825 --> 00:44:59.565 What are you looking for your next year? 00:45:04.050 --> 00:45:06.330 I mean, you've had a very eventful year, right? 00:45:06.330 --> 00:45:07.750 Like so how do you plan to top it? 00:45:08.946 --> 00:45:15.366 Kali: I don't, I have some personal goals and I'm not sure if I'm ready 00:45:15.366 --> 00:45:20.316 to reveal them just yet, but I have some exciting things that are to come. 00:45:20.466 --> 00:45:22.536 I'm always thinking about the next thing. 00:45:22.716 --> 00:45:25.686 I absolutely wanna take the podcast even further. 00:45:25.806 --> 00:45:26.856 I wanna have more. 00:45:27.171 --> 00:45:31.731 Conversations and professionally, you know, I moved into the sales 00:45:31.911 --> 00:45:35.301 side of things at Glide Fast and I'm really excited about that. 00:45:35.451 --> 00:45:39.321 So I'm looking forward to doing some unique things in that space 00:45:39.471 --> 00:45:44.268 and really delivering customers the best implementation possible, in the 00:45:44.268 --> 00:45:46.008 capacity and the role that I'm in now. 00:45:46.360 --> 00:45:46.930 CJ: That's awesome. 00:45:46.930 --> 00:45:49.840 Well, I won't, I won't ask you to share your goals, but I do look 00:45:49.840 --> 00:45:50.980 forward to seeing you hit them. 00:45:51.895 --> 00:45:53.815 Duke: Will place my bets though, for sure. 00:45:55.015 --> 00:45:57.115 All right, Collie, thanks so much for joining us. 00:45:57.115 --> 00:45:59.245 It was really quite a pleasure. 00:45:59.250 --> 00:46:01.315 Quite, quite an honor to have you on the show. 00:46:01.315 --> 00:46:01.525 Thank 00:46:01.585 --> 00:46:03.115 Kali: Thank you so much for having me. 00:46:03.265 --> 00:46:04.735 It's, it's, it's a dream come true. 00:46:05.095 --> 00:46:05.425 Duke: All right. 00:46:05.545 --> 00:46:06.326 Enjoy the rest of your day.