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Hello. Hello, hello, hello.

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We are back again
and let me get myself all set here.

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Posture so I can read this properly.

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We'd like to welcome our sponsor,
ascend Bank.

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We appreciate them so much.

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I do my banking there.

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And really, the main reason
initially was because of our guest.

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We'll tell you more about her shortly.

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But at the send bank, they don't just see
accounts, they see ambitions.

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Whether you're saving for your dream
home, launching a growing your business

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fueled by a passion, driven by vision,
planning a once in a lifetime adventure

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that sounds good.

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One enjoys, yes, for simply seeking
financial peace of mind.

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They are here to guide you
every step of the way you can trust them.

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So together, you'll build a legacy
that reaches beyond the bottom line

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with ascend Bank.

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Like to say a big thank you
to all of our sponsors, woodwinds, wedding

18
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and special events, venue and Silvio
sources the woodwinds.com ascend bank.

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They don't just see your accounts,
they see your vision and ambitions.

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Ascend Dot Bank Moonshots
a vegan based company

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that delivers the highest quality organic
juices, coffee bowls and so much more.

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Drink moonshots.com
and to your health, nutrition and health

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coaching, creating a lifestyle tailored
just for you to your health.

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Three 60.com.

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We're deeply grateful
to all of our sponsors for their support,

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and for partnering

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with us to uplift and enrich
the lives of our listeners and viewers.

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Appreciate you for tuning in to

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what's good with John and Joyce,
whether it be on YouTube.

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Subscribe for free, tell all your friends
about it, but we are your good news.

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Stop 30 minutes every week.

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No negativity, no politics, and oh no,

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we have an amazing guest
with us right now.

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I've known her for a long, long time.

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We're talking off camera about 21 years.

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I think now. Yes, it is amazing, Amy.

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Amazing, amazing.

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Amy, I'll ask you.

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Good to have you here, Amy. Thank you.

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Thanks for having me.
Yeah. Representing ascend Bank.

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And we appreciate that. Okay.

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So before people think like oh no banking,
this is going to be

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an exciting show
because it's the first of the year.

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All right.

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What do people think about I'm going
to get healthy I'm going to look better.

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How do I make money? What do I do?

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A lot of people just don't know what to do
and they're afraid of it.

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Like the oh, is the economy bad?

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Can I save money?

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So I thought, we've got to bring Amy in
and talk to Amy's going to teach us

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how to become millionaires. And we.

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All right.

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Yeah.

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We got your attention
there, didn't we? Yeah.

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Oh, big shoes to fill.

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Now the pressure was on, but.

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Yeah. But Amy. Yeah.

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Welcome. Yeah. Thank you, thank you.

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Yeah.

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So, I've been with the sun Bank
for about four years now,

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but I've been in banking
for over 30 years, so I'm dating myself.

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You started when you were 12. Thank you.

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Yeah.

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And, I've been in business

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banking for 28 years, and,
I've helped a lot of business clients,

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you know, whether they're starting out
or they've been in existence for a while.

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I've done everything from commercial
lending

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to cash management,
to just helping people.

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You know, if they're with another bank
and they're not happy,

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you know, I'm helping them
sort of guide them,

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you know, maybe help with cash flow, 
opportunities.

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Because in cash management, we have a lot
of different services that we can offer

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to kind of help with that,
and give them funds immediately.

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So, you know, that's what I do every day.

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And, you know, it's not
and it's not scary.

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I think I know
nervous around looking at everything. Yes.

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Like where I eat all of that.

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So you make it nice and easy.

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Oh, that's

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one of the things I love
about us in there,

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because when I've been in there
in the past, they know you by name.

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It's a local bank, but they appeal,
you know, to way beyond local.

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But when you go in there, they just take
the time to really ask about you.

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How can we help you?

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It's not a one shop or one stop fits all.

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And that's what I like about.

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And, you know, for those who are
listening, who are not in the area,

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Amy still going to give you some advice on
maybe what to ask your banker

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if you don't live, you know,
you know, there's an ascend Bank.

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So we are located we have eight offices.

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Excuse me, 13 now, we actually,

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we, as you know, we were, 
originally Guilford Savings Bank GSB,

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and we changed our name
in the summer, in July.

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And, when we did that, it was a

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it was a decision

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that had been going on for years because
we wanted to expand in Connecticut,

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our footprint.

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We do have clients
all over the state of Connecticut,

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but we wanted to be more,
have more of a presence.

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So I think, you know, having
the name ascend

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was really a great move
for the name ascend.

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Yeah. Ascend means going up. Yeah.

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And so we ended up buying,
a smaller bank,

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which was called
Eastern Connecticut Savings.

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They became ascend.

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And now we have 13 offices.

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So we're in Norwich area
all the way up to Plainfield.

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We go all the way down to Branford
and then all the way up to North Haven.

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So, yeah.

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And then we have our operations
headquarters in Wallingford

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on Barnes Road.

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We opened that in April,
May of this year,

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and it's a 35,000 square foot facility.

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And everybody's kind of there.

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It's it's sort of a central location.

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So you'll be hearing more,
but I'm sure we'll

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be expanding in Wallingford area
since we have a presence there now.

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You're so community based, aren't you?

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We are solved with it. Yeah, yeah.
I love that.

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And people need that nowadays
because everything has gotten so corporate

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and we've lost that one on one approach.

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And and I get the impression
that's the kind of approach you take, Amy.

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I mean, there's
a lot of bankers out there.

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What do you think makes
you stand out so much?

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Well, I would
I want to do banking with you.

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I know well, I'm a relationship person.

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Yeah.

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And I think, I think that ascend
is the right bank for me because

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they value not only their employees,
but we value our clients.

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And I think, when I came on board,
you know,

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at first it was a little bit of a shocker
because I was at a larger, institution.

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And I came over
and I realized this is where I fit.

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And I think, you know, happy employees,
happy clients.

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Everybody is very happy there.

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It's hard to explain,
but I think there's a value aspect there.

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And it's it's a really
that's what makes us different.

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We really care about our clients.

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We're a mutually held bank.

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So our clients are our shareholders.

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So that's really important to us
that we make sure that we make people

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I love that, I love that it's like
the green Bay Packers football team.

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They're they're owned by the fans.

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I don't they don't have that. Yeah,
they're owned by the fan.

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The fans own the green Bay Packers.

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I figured I'd throw that in for
you guys out there. That's great.

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I didn't know that. Yeah. Yes, yes.

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Because the things you listen to or learn,
I mean, you'll yeah.

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Like what's going on,
especially when you're talking.

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And that's the thing
we all work as a team.

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So I have partners that I work with.

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Whether it's the branches,
the commercial lenders,

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I mean, we all work together
for the greater good.

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We want to make sure
that our client is made whole, and,

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you know, whatever that is,
if we're giving them guidance,

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you know, maybe it's
not the right opportunity now for them,

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but we can give them guidance forward
and say, and, you know, that's great.

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So even if they're not ready

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to go to your bank,
you're still going to help them anyway.

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Yeah. Because you never know.
It just it's all timing.

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Yeah. That's that's exactly it.

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And I always tell people
there's no obligation. Just meet with me.

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I'm happy to sit down and talk with you.

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If you guys need guidance and you want to
move forward with something.

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I'm here. I'm not going anywhere.

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You know, I'm hoping to retire there.

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Yes. So, you know, that's that's far away.

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But, you know, I like the fact
you're not pushy.

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I'm not pushy.

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Yeah, I'm not pushy.

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I think that's why I like it there.

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Because, again, I go back to
we're a relationship based bank.

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You know, people say, oh, yeah,
all banks say they're relationship banks,

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but we really are a relationship bank.

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So whether someone comes in
with a lot of money

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or someone comes in and says, look,
I want to open an account,

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I think I could put $50 a month into it,
you know, but I want to regularly do this.

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You could help them. Yes.

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Yes, we I mean, we help everybody.

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It's not it's not
who has the most money, who doesn't,

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you know, and we help in all aspects.

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So I mean, again, you know,
we have different parts of the bank

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that can help with other things.

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Gray ledge is our, 
financial advisor partner.

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They're part of our bank.

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And so if somebody is looking
to maybe do investments or maybe,

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you know, money, for retirement,
our Gray Ledge advisors are great.

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We have Ted and Anthony.

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Ted kind of covers, you know, one area
Anthony covers the other.

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We also have, Scott alb ratio,
and he is a guy

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who handles all 4 or 1 k's
and things like that.

191
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So he specializes in that.

192
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So, you know, we have a it's you know,
I'm throwing people's names out there.

193
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But it's really important
because names are important.

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People are important.

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We again we know our clients.

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We want to know them more. Right.

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So I was talking to somebody

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over a cup of coffee recently
and they said they were at another bank

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and they had to go through a whole bunch
of hoops, paperwork, layers

200
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and layers and layers.
And she got so frustrated.

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Three months of that
and she filled everything out,

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did everything,
that they had asked her to do.

203
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And then at the end of that three months,
they said, we really can't help you.

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So she picked up
and went right over to a bank,

205
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and she said everything was accomplished,
like in a nanosecond, you know?

206
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So why couldn't they have done that? Yeah.

207
00:09:44,375 --> 00:09:45,668
And we just a big bank.

208
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Yeah. Big bank.

209
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And I'll tell you.

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So we spent a lot of money.

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We have a program that we use,
that we open all of our accounts.

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We can open them, whether it's
somebody remote or they're in front of us,

213
00:09:57,930 --> 00:10:00,683
and it's the same program,
and it's so easy.

214
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I mean, it takes ten minutes
to open a business account

215
00:10:04,437 --> 00:10:07,940
and maybe three minutes
to open a personal well, and it's fast.

216
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And that's what people want nowadays
because we live in.

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Yes, we live in a world
where we just want it done.

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We want it yesterday.

219
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And you know that

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from a psychological standpoint,
sharing is so much easier for people.

221
00:10:17,617 --> 00:10:19,827
Yeah, yeah, that's for you.

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I think my first positive experience
with the bank as a little girl,

223
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my mother said, we're going to set up
a Christmas club for you.

224
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And I was so excited about that.

225
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Remember I remember Christmas, yes.

226
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So I would go to the bank once a week
with her and put little bit of money in,

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and then I didn't
want to do what she said.

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No, no,
because at the end of the year you'll see.

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And I'll just never forget

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getting that money to buy presents,
actually for my family.

231
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Yeah. But it was so cool.

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And you had a passbook, right? Yes.

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And that's the
I remember those passbooks anymore.

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Yes.

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00:10:54,987 --> 00:10:57,698
Because you could keep it
and you see it adding up.

236
00:10:57,698 --> 00:11:00,534
Oh, yeah. Yes.
Do you have clubs like that?

237
00:11:00,534 --> 00:11:02,370
We don't know. We don't.

238
00:11:02,370 --> 00:11:02,995
Bring it back.

239
00:11:02,995 --> 00:11:05,456
Amy. Come on Rebecca. Nostalgia.

240
00:11:05,456 --> 00:11:06,874
We don't have to call a Christmas club.

241
00:11:06,874 --> 00:11:10,378
It could be, Like what?

242
00:11:10,378 --> 00:11:13,881
Like a I want to say something
like a manifestation club.

243
00:11:13,881 --> 00:11:15,424
Yeah, yeah, I'm all for that.

244
00:11:15,424 --> 00:11:18,260
I, I remember the days
when people would come in and they'd

245
00:11:18,260 --> 00:11:23,182
open a CD and you'd give them a toaster,
or a coffee maker.

246
00:11:23,224 --> 00:11:23,599
Right.

247
00:11:23,599 --> 00:11:27,103
Well thank you, Ryan, I go,
I go back, right?

248
00:11:27,103 --> 00:11:27,478
Yeah.

249
00:11:27,478 --> 00:11:30,147
I think we all get to a point
I take. Yeah, those.

250
00:11:30,147 --> 00:11:31,315
Yeah.

251
00:11:31,315 --> 00:11:33,651
Well, I'll tell you,
I never thought that I'd be in banking,

252
00:11:33,651 --> 00:11:35,486
and, I'm glad that I did.

253
00:11:35,486 --> 00:11:38,489
I actually left for a little while,
and then I came back

254
00:11:38,531 --> 00:11:41,992
and I missed it that much
because I really like helping people.

255
00:11:42,243 --> 00:11:44,829
I really do, you know,
I don't think people realize that.

256
00:11:44,829 --> 00:11:46,706
But you are in service.

257
00:11:46,706 --> 00:11:48,207
Yeah. Doing that you are.

258
00:11:48,207 --> 00:11:52,211
Yes. And I you know, I would hope
that somebody would treat me that way.

259
00:11:52,253 --> 00:11:55,256
You know, when I came out, you know,
what's the old saying,

260
00:11:55,381 --> 00:11:58,217
do unto others
as you'd want done to yourself.

261
00:11:58,217 --> 00:12:00,678
Right. So that's always been my motto.

262
00:12:00,678 --> 00:12:03,556
So I always want to make sure
that somebody is taken care of.

263
00:12:03,556 --> 00:12:05,766
Is it always going to be perfect? No.

264
00:12:05,766 --> 00:12:08,519
But you always find an answer or,
you know, a

265
00:12:08,519 --> 00:12:11,522
workaround
or something to get things done.

266
00:12:11,522 --> 00:12:11,772
Yeah.

267
00:12:11,772 --> 00:12:14,316
And, you know,
I think people appreciate that.

268
00:12:14,316 --> 00:12:17,778
Also like John,
you were saying before, like if you go out

269
00:12:17,778 --> 00:12:21,657
and see somebody, you're not always going
to get that deal right away.

270
00:12:21,949 --> 00:12:25,035
You're I always say I use the word
planting the seed.

271
00:12:25,369 --> 00:12:27,204
You're planting the seed. Right?

272
00:12:27,204 --> 00:12:30,207
And that seed eventually will grow, right?

273
00:12:30,207 --> 00:12:34,128
Maybe not, but somebody will say,
I remember meeting her.

274
00:12:34,128 --> 00:12:35,629
I remember meeting Amy.

275
00:12:35,629 --> 00:12:39,175
So I hope that people remember that,
like when I go out there

276
00:12:39,383 --> 00:12:43,345
and I'm talking to a business owner
and helping them, like with their cash

277
00:12:43,345 --> 00:12:43,888
flow needs

278
00:12:43,888 --> 00:12:48,267
or if they need, you know, you know,
I was talking about cash management.

279
00:12:48,267 --> 00:12:50,394
People don't really know
what cash management is.

280
00:12:50,394 --> 00:12:54,648
It's they either call it cash management
or treasury services either or.

281
00:12:55,065 --> 00:12:58,194
That's ACH services, that's

282
00:12:58,194 --> 00:13:02,156
where you can get automatic payments
either to or from.

283
00:13:02,156 --> 00:13:06,118
Right, wire transfers,
that they can do remotely.

284
00:13:06,118 --> 00:13:07,411
This is all done remotely.

285
00:13:07,411 --> 00:13:09,205
They don't have to go into a branch.

286
00:13:10,956 --> 00:13:11,665
Also remote

287
00:13:11,665 --> 00:13:15,669
deposit you get next day
funding on whatever check.

288
00:13:15,920 --> 00:13:17,963
So say you have a check for $100,000.

289
00:13:17,963 --> 00:13:19,507
It's available in the next day.

290
00:13:19,507 --> 00:13:21,759
Sometimes you go into a bank, right?

291
00:13:21,759 --> 00:13:24,053
It first day
you get a certain amount of money.

292
00:13:24,053 --> 00:13:26,138
The second day you get a another amount.

293
00:13:26,138 --> 00:13:28,516
By the third day, maybe it's all cleared.

294
00:13:28,516 --> 00:13:30,768
So people need that cash flow.

295
00:13:30,768 --> 00:13:32,937
You know, it's it's it's really hard.

296
00:13:32,937 --> 00:13:34,688
It's like, you know nowadays

297
00:13:34,688 --> 00:13:37,608
you know, especially now with the tariffs
and everything like that.

298
00:13:37,608 --> 00:13:42,363
It's been really, really difficult for
a lot of people, especially manufacturing.

299
00:13:43,072 --> 00:13:45,783
So Joyce, with that $100,000 check
you got in yesterday,

300
00:13:45,783 --> 00:13:48,786
it's going to be available later on today.

301
00:13:48,953 --> 00:13:51,121
But Amy, what about, 
you know, knowing you as well as I

302
00:13:51,121 --> 00:13:54,333
do, I love the fact
that you're really out there, too.

303
00:13:54,333 --> 00:13:56,252
I mean, not out there this way,

304
00:13:56,252 --> 00:13:57,920
but out there in the public
because you're, like,

305
00:13:57,920 --> 00:14:00,965
involved with so much wherever
there's like three or more people,

306
00:14:01,173 --> 00:14:02,800
you're out there to make friends. Yes.

307
00:14:02,800 --> 00:14:04,677
And you're asking people questions
about them.

308
00:14:04,677 --> 00:14:08,639
You're not trying to pounce on people,
but it's all about the relationship.

309
00:14:08,639 --> 00:14:10,140
Like we keep going back to

310
00:14:10,140 --> 00:14:12,309
and getting to know them,
because the more you get to know

311
00:14:12,309 --> 00:14:16,105
them in their life and their needs,
the will provide the lead. Yes.

312
00:14:16,105 --> 00:14:18,691
In what you're going to be going and
and planting the seeds.

313
00:14:18,691 --> 00:14:20,234
Yeah. Community is really big.

314
00:14:20,234 --> 00:14:22,528
I mean, you know we we do a lot.

315
00:14:22,528 --> 00:14:25,948
I'm sure you guys have seen the ascend
sponsors sponsored. Yes.

316
00:14:25,948 --> 00:14:28,701
They're everywhere I mean people. Yeah.

317
00:14:28,701 --> 00:14:32,913
And a lot of people say, you know
say somebody in I don't know, Milford.

318
00:14:32,913 --> 00:14:33,914
Right.

319
00:14:33,914 --> 00:14:35,541
Well you guys aren't in this area.

320
00:14:35,541 --> 00:14:36,709
We still sponsor.

321
00:14:36,709 --> 00:14:38,544
Well, we're big into sponsoring.

322
00:14:38,544 --> 00:14:40,045
Not for profits.

323
00:14:40,045 --> 00:14:41,755
It's very big for us.

324
00:14:41,755 --> 00:14:45,718
The other thing we do is we,
we offer an auction team.

325
00:14:45,718 --> 00:14:46,760
So I think, John,

326
00:14:46,760 --> 00:14:49,763
you are at the Women in Family
Life Center, which I'm on the board of.

327
00:14:49,763 --> 00:14:53,559
I'm the vice chair,
and he's there all the time.

328
00:14:53,851 --> 00:14:56,687
And just so many events for your bank
has been there. Yes.

329
00:14:56,687 --> 00:14:58,022
And we're one of the sponsors.

330
00:14:58,022 --> 00:15:03,235
And we actually send an auction team
to help I love and which is so nice.

331
00:15:03,235 --> 00:15:05,529
It's like, I don't know, there's
something about that.

332
00:15:05,529 --> 00:15:10,492
It's very it makes me feel good that we're
in the community and we're giving back.

333
00:15:10,743 --> 00:15:13,370
I think that's so important
for not just for for business.

334
00:15:13,370 --> 00:15:15,956
Obviously leads to good business.
But your motive is go out there.

335
00:15:15,956 --> 00:15:18,667
Hey, you've been blessed as a bank
with so many people.

336
00:15:18,667 --> 00:15:20,711
You're going out there
and blessing others in the community that,

337
00:15:20,711 --> 00:15:22,004
hey, listen, we're here.

338
00:15:22,004 --> 00:15:24,214
Yeah, and we've been around for 150 years.

339
00:15:24,214 --> 00:15:25,883
You look pretty darn good for 150 years.

340
00:15:25,883 --> 00:15:28,010
Wow. Really?

341
00:15:28,010 --> 00:15:29,428
Wait 150 years.

342
00:15:29,428 --> 00:15:32,222
Always under the name of Gilford Savings.

343
00:15:32,222 --> 00:15:33,724
Gilford savings Bank. No, that.

344
00:15:33,724 --> 00:15:36,477
Yes. That's fantastic. Yes.

345
00:15:36,477 --> 00:15:40,272
What a great heartbeat
at the middle of all of this great energy.

346
00:15:40,272 --> 00:15:41,231
And I tell people,

347
00:15:41,231 --> 00:15:45,152
you know, the name changed, but
the people and the bank has not changed.

348
00:15:45,361 --> 00:15:48,447
Yeah, it's just the name
I send is a great name.

349
00:15:48,697 --> 00:15:49,114
Yeah.

350
00:15:49,114 --> 00:15:51,659
Well they I think they had quite a bit

351
00:15:51,659 --> 00:15:53,869
I know,
I think they had quite a bit of names

352
00:15:53,869 --> 00:15:56,372
and they kind of narrowed it down
to like ten names and.

353
00:15:56,372 --> 00:15:58,582
Right,
this was the one and I love the logo.

354
00:15:58,582 --> 00:15:59,249
Other names.

355
00:15:59,249 --> 00:16:03,045
Just out of curiosity, I have you know,
no, I wasn't a trivia question.

356
00:16:03,045 --> 00:16:04,505
Right, right I don't know.

357
00:16:04,505 --> 00:16:05,881
Yeah I don't know.

358
00:16:05,881 --> 00:16:08,217
But I'm glad
that they came up with this name.

359
00:16:08,217 --> 00:16:10,302
Yeah. And I love the logo.

360
00:16:10,302 --> 00:16:13,180
To me it's very powerful.

361
00:16:13,180 --> 00:16:15,557
Yes. Yes. Yeah.

362
00:16:15,557 --> 00:16:17,267
So people shouldn't be afraid.

363
00:16:17,267 --> 00:16:22,773
They should go in and discuss money, even
if they have very little of it right now.

364
00:16:23,482 --> 00:16:27,987
And, or maybe they thinking about
investing in a new business,

365
00:16:28,404 --> 00:16:31,281
but because of the economy,
they might be afraid.

366
00:16:31,281 --> 00:16:33,283
But you would be the person. Yes.

367
00:16:33,283 --> 00:16:36,120
Or direct them to the person
to speak with? Yes.

368
00:16:36,120 --> 00:16:39,415
You know, one of the things, we, we,

369
00:16:39,415 --> 00:16:43,669
we always constantly
come out with new services, new products.

370
00:16:44,128 --> 00:16:47,798
One of the things were
we started offering last year was,

371
00:16:48,257 --> 00:16:51,677
a line of credit that it's called
an express line of credit.

372
00:16:52,219 --> 00:16:54,722
Not just not just not to talk products.

373
00:16:54,722 --> 00:16:56,849
Yeah. Not to talk products. Okay.

374
00:16:56,849 --> 00:17:00,519
But I will tell you
that it is such an easy program.

375
00:17:00,853 --> 00:17:04,523
You know, there's like three, like,
we can't really, lend to,

376
00:17:04,523 --> 00:17:06,358
not for profits.

377
00:17:06,358 --> 00:17:08,610
But I will tell you that,

378
00:17:08,610 --> 00:17:11,155
it's a $50,000 line

379
00:17:11,155 --> 00:17:14,158
or a $50,000 loan,
or you can do a combination.

380
00:17:14,450 --> 00:17:17,578
And all we ask for
is that you're in business for two years,

381
00:17:18,370 --> 00:17:21,081
and that you have a credit score
of over 700.

382
00:17:21,081 --> 00:17:22,458
That's it.

383
00:17:22,458 --> 00:17:23,625
I need to come to you.

384
00:17:23,625 --> 00:17:25,210
I need a roof on my house.

385
00:17:25,210 --> 00:17:25,919
And then it's three.

386
00:17:25,919 --> 00:17:30,716
And literally it's three, 3 or 4 day
turnaround and and then you have access.

387
00:17:31,133 --> 00:17:32,217
Wow. Yeah.

388
00:17:32,217 --> 00:17:34,970
So to your business
and over 700 with your credit score.

389
00:17:34,970 --> 00:17:36,680
Yeah. That's it tastic. Yeah.

390
00:17:36,680 --> 00:17:38,223
And it is fantastic.

391
00:17:38,223 --> 00:17:40,726
So like a super high
a lot of people can do that. Yeah.

392
00:17:40,726 --> 00:17:42,686
And this is something
we've been working on for a while

393
00:17:42,686 --> 00:17:46,940
because I remember when I came on board,
that was one of the things I said.

394
00:17:46,940 --> 00:17:49,359
And, you know, other people had mentioned
that,

395
00:17:49,359 --> 00:17:51,320
you know, they've been asking for this.

396
00:17:51,320 --> 00:17:54,323
So we've really, like,
ramped up with this.

397
00:17:54,323 --> 00:17:58,368
And, people,
you know, sometimes need cash quickly.

398
00:17:58,368 --> 00:18:03,540
Especially for the business, you know,
if they're looking for some cash flow,

399
00:18:03,540 --> 00:18:06,794
you know, they can utilize it,
but they can go right online and transfer

400
00:18:07,169 --> 00:18:09,254
between the account. Yeah. That's great.

401
00:18:09,254 --> 00:18:11,507
The changed
so much from back in the old days

402
00:18:11,507 --> 00:18:14,968
when you had to go there physically and
you this online has changed everything.

403
00:18:15,177 --> 00:18:17,679
It has it has it's it's amazing.

404
00:18:17,679 --> 00:18:20,724
And we have a great online
platform to, for both,

405
00:18:20,724 --> 00:18:24,520
the retail aspect of it
and also our treasury platform.

406
00:18:24,520 --> 00:18:29,274
We, we invested a lot of money, 
upgrading, for the cash management

407
00:18:29,274 --> 00:18:34,571
clients that are looking to do things
like lockbox and, and things like that.

408
00:18:34,571 --> 00:18:36,657
So, what is lockbox?

409
00:18:36,657 --> 00:18:42,621
Lockbox is, when you, usually like
health care or property managers,

410
00:18:42,621 --> 00:18:45,958
if there's a bunch of properties,
they don't want the money to come to them.

411
00:18:45,958 --> 00:18:47,751
It goes to a P.O. box.

412
00:18:47,751 --> 00:18:51,255
Usually, like I think ours
is located up in the Boston area.

413
00:18:51,672 --> 00:18:53,549
And then they do all the deposits
for them.

414
00:18:53,549 --> 00:18:56,635
But our our fees,
I mean, I say this, I'm saying

415
00:18:56,635 --> 00:18:59,638
this on air, but our fees are so minimal

416
00:18:59,763 --> 00:19:04,226
to anybody when it comes to our services
compared to other banks.

417
00:19:04,643 --> 00:19:09,064
I think that's another thing
that makes things a little bit different.

418
00:19:09,356 --> 00:19:13,861
Or is there a one line item
we don't charge for every ACH,

419
00:19:13,861 --> 00:19:18,907
we don't charge for every remote deposit
like every check or deposit.

420
00:19:18,907 --> 00:19:21,160
Be one of those banks to do that.
That's so wrong.

421
00:19:21,160 --> 00:19:23,078
It's nickel and diming, they call it.

422
00:19:23,078 --> 00:19:24,913
They call it nickel and diming. Yeah.

423
00:19:24,913 --> 00:19:27,666
And you know people that do have balances,

424
00:19:27,666 --> 00:19:31,545
depending upon what account
they have can offset all those fees.

425
00:19:31,545 --> 00:19:34,548
So they pretty much get it for free
based on their balances.

426
00:19:34,590 --> 00:19:35,507
So it's really nice.

427
00:19:35,507 --> 00:19:38,302
There's a lot of like there's
a lot of opportunity there.

428
00:19:38,302 --> 00:19:42,472
Another thing that, has really risen,

429
00:19:42,472 --> 00:19:45,475
especially since Covid is, fraud.

430
00:19:45,767 --> 00:19:48,770
I'm sure you guys have seen
a lot of fraud.

431
00:19:48,770 --> 00:19:52,608
And, you know, checks are getting washed
and things like that, but we have

432
00:19:52,608 --> 00:19:54,818
the theft.
All that stuff is happening more terrible.

433
00:19:54,818 --> 00:19:55,611
It's terrible.

434
00:19:55,611 --> 00:19:59,156
But positive pay is, all banks offer it.

435
00:19:59,406 --> 00:20:00,532
But positive pay

436
00:20:00,532 --> 00:20:04,953
is something that we offer
on the check side and on the, ACH side.

437
00:20:05,245 --> 00:20:09,082
So what that does
is it matches up with what they provide.

438
00:20:09,416 --> 00:20:13,712
And then that if it doesn't match up,
the client will get something

439
00:20:13,712 --> 00:20:15,923
that says they have to make a decision

440
00:20:15,923 --> 00:20:18,926
whether they want to pay or receive,
you know, pay or return.

441
00:20:19,051 --> 00:20:19,676
Let's say

442
00:20:19,676 --> 00:20:22,054
now when people come to your bank,
what is the biggest apprehension

443
00:20:22,054 --> 00:20:24,389
they have when they
when they sit with you, which is well,

444
00:20:24,389 --> 00:20:29,603
I can tell you on the business side
and it is a big move to change banks.

445
00:20:30,270 --> 00:20:32,940
And, you know, to keep people at ease.

446
00:20:32,940 --> 00:20:35,984
Some banks,
if you move there, they're like,

447
00:20:35,984 --> 00:20:38,862
oh, you got to move over everything
immediately with us.

448
00:20:38,862 --> 00:20:43,116
It's a, I tell people, however long
you would like it to take,

449
00:20:43,116 --> 00:20:47,120
if it takes you a month, two months,
three months, it's a process

450
00:20:47,120 --> 00:20:50,123
because people have automatic debits
coming out of their account.

451
00:20:50,332 --> 00:20:53,418
You know,
they need to move over their services.

452
00:20:53,418 --> 00:20:57,047
So if they have ACH services and things
like that, we have to move them over.

453
00:20:57,297 --> 00:20:59,508
But it depends. It depends on the client.

454
00:20:59,508 --> 00:21:01,969
I had a client
where I moved them over in a week.

455
00:21:01,969 --> 00:21:04,429
I had another client.
It took them three months.

456
00:21:04,429 --> 00:21:06,265
So it just depends upon the person.

457
00:21:06,265 --> 00:21:07,849
So you have to adapt.

458
00:21:07,849 --> 00:21:09,226
You have to be a chameleon.

459
00:21:09,226 --> 00:21:11,061
You do.
You really have to do this? You do.

460
00:21:11,061 --> 00:21:14,022
And you can see their posture change
can't you, when they're sitting.

461
00:21:14,022 --> 00:21:15,941
Oh yeah, they're a little bit nervous
in the beginning.

462
00:21:15,941 --> 00:21:17,943
Then all of a sudden,
yeah they relax a little bit.

463
00:21:17,943 --> 00:21:19,278
They're breathing easier.

464
00:21:19,278 --> 00:21:22,406
Once you realize it's not as challenging
as you think it is.

465
00:21:22,406 --> 00:21:22,948
It's not.

466
00:21:22,948 --> 00:21:25,534
You just want to make
people feel comfortable

467
00:21:25,534 --> 00:21:28,704
and let them know that you understand
the way they feel.

468
00:21:28,912 --> 00:21:31,540
Because it isn't easy to move banks.

469
00:21:31,540 --> 00:21:35,043
I will tell you that people don't
like change and people don't like change.

470
00:21:35,419 --> 00:21:36,169
They don't like change.

471
00:21:36,169 --> 00:21:40,757
So could you move a loan
from one bank to your bank?

472
00:21:40,966 --> 00:21:41,675
Well, we would

473
00:21:41,675 --> 00:21:45,137
we would process a new loan for them
so it would come through our bank.

474
00:21:45,137 --> 00:21:48,223
So if they wanted us to take out the loan
they currently have,

475
00:21:48,557 --> 00:21:49,641
they would do it through us.

476
00:21:49,641 --> 00:21:52,519
But then and then the person pays off.

477
00:21:52,519 --> 00:21:55,731
We would yeah, they would pay it off
or we can pay it off for them

478
00:21:55,731 --> 00:21:58,734
depending upon how they want to have that.
But handled.

479
00:21:58,734 --> 00:22:01,486
So it's yeah it's a, it can be a process.

480
00:22:01,486 --> 00:22:02,571
Yeah. To go through.

481
00:22:02,571 --> 00:22:06,533
And it depends upon how much the 
line of credit or loan that they have.

482
00:22:07,659 --> 00:22:08,452
But, you know, we

483
00:22:08,452 --> 00:22:13,290
always try to make sure that we,
you know, make the client understand

484
00:22:13,290 --> 00:22:17,544
the process before all of it,
because it's not like two weeks.

485
00:22:17,836 --> 00:22:19,254
You have a line of credit.

486
00:22:19,254 --> 00:22:22,090
I mean, if it's a larger one,
like a 50,000,

487
00:22:22,090 --> 00:22:24,634
we can do that
pretty quickly, like 3 to 4 days.

488
00:22:24,634 --> 00:22:25,469
There's a review.

489
00:22:25,469 --> 00:22:25,969
That's right.

490
00:22:25,969 --> 00:22:27,304
Yes I approve. Yeah.

491
00:22:27,304 --> 00:22:30,640
So if I find out that your interest rate
is lower,

492
00:22:31,475 --> 00:22:34,603
like, than what
I would be paying at my current bank.

493
00:22:34,603 --> 00:22:36,855
Sure. I want to be with you.

494
00:22:36,855 --> 00:22:38,357
Yes, yes, yes.

495
00:22:38,357 --> 00:22:41,276
But I will tell you that if you're
if you're replacing

496
00:22:41,276 --> 00:22:44,279
your roof, what you probably want to do
is look at a home equity.

497
00:22:44,529 --> 00:22:46,865
Because our home equity
rates are fabulous.

498
00:22:46,865 --> 00:22:50,535
And we have like an introductory
I think it's for, the first year,

499
00:22:50,869 --> 00:22:53,205
it's like prime minus one.

500
00:22:53,205 --> 00:22:55,457
And so our prime
I think is at seven right now.

501
00:22:55,457 --> 00:22:58,460
Okay. So it might be prime minus two.

502
00:22:58,460 --> 00:23:00,504
I can find out for you Joyce. Okay.

503
00:23:00,504 --> 00:23:01,797
Yes. Please do. Yeah.

504
00:23:01,797 --> 00:23:05,967
So what are the stipulations
to get that prime, loan like, Yeah.

505
00:23:05,967 --> 00:23:06,927
They have to do. Yeah.

506
00:23:06,927 --> 00:23:09,513
They have to do
a drawdown of 25,000. Okay.

507
00:23:10,806 --> 00:23:12,140
And that's on the personal side.

508
00:23:12,140 --> 00:23:15,143
You know, it would be it would the home
equity would be based on your house.

509
00:23:15,977 --> 00:23:17,229
Oh I see yeah. Yeah.

510
00:23:17,229 --> 00:23:19,564
The value that the value. Yeah. Yeah.

511
00:23:19,564 --> 00:23:22,067
Which is crazy now
I mean it's all over it.

512
00:23:22,067 --> 00:23:22,901
It's skyrocketing.

513
00:23:22,901 --> 00:23:25,904
But sometimes it goes a little lower and.

514
00:23:26,196 --> 00:23:28,281
Yeah I know you go on Zillow, right?

515
00:23:28,281 --> 00:23:31,034
It's all over the place
and it changes day to day.

516
00:23:31,034 --> 00:23:31,701
It does.

517
00:23:31,701 --> 00:23:32,994
It really does. It does. Right.

518
00:23:32,994 --> 00:23:35,455
So it really matters
what's going on in that moment.

519
00:23:35,455 --> 00:23:40,210
But then you get locked in so
that if things change where this is value,

520
00:23:40,210 --> 00:23:43,213
if you have a line of credit,
the line of credit will go with prime.

521
00:23:43,672 --> 00:23:46,258
So so like
they'll give an introductory rate.

522
00:23:46,258 --> 00:23:50,720
And then what they'll do is after that
it'll be it'll be prime minus or prime.

523
00:23:50,929 --> 00:23:52,013
Or prime.

524
00:23:52,013 --> 00:23:53,014
It could be prime plus.

525
00:23:53,014 --> 00:23:55,267
It depends like
you know what you're looking for.

526
00:23:55,267 --> 00:23:58,019
I my minus prime and prime plus. Yeah.

527
00:23:58,019 --> 00:23:59,479
That sounds like so.

528
00:23:59,479 --> 00:24:01,857
Yeah. Exactly
I know I watched that tonight.

529
00:24:03,650 --> 00:24:04,734
Yeah.

530
00:24:04,734 --> 00:24:07,737
So so you get a lot of people coming in
for mortgages.

531
00:24:08,113 --> 00:24:10,407
Yeah. We have a great mortgage area.

532
00:24:10,407 --> 00:24:13,660
So we have people that are out,
out on the road,

533
00:24:13,660 --> 00:24:17,205
they're outside reps,
and then we have two internal reps.

534
00:24:17,330 --> 00:24:21,168
So if somebody is calling in
and they're looking to get something.

535
00:24:21,585 --> 00:24:22,794
Yeah.

536
00:24:22,794 --> 00:24:23,837
Right. Great.

537
00:24:23,837 --> 00:24:24,087
Yeah.

538
00:24:24,087 --> 00:24:25,797
Jason Jason's great.

539
00:24:25,797 --> 00:24:31,344
He's he's in charge of the whole, 
residential mortgage and home equity area.

540
00:24:31,386 --> 00:24:34,639
So, but we have some really great people.

541
00:24:34,639 --> 00:24:37,767
See, we know all the people, every
we all know each other.

542
00:24:37,767 --> 00:24:38,810
That's the nice thing.

543
00:24:38,810 --> 00:24:41,771
I've been at banks before that
they're so big that people

544
00:24:41,771 --> 00:24:43,732
you don't know
go down the hallway. Who are you?

545
00:24:43,732 --> 00:24:45,901
Are you right? Yeah.
Everybody knows each other by name.

546
00:24:45,901 --> 00:24:47,611
You probably told me.
How was your weekend? Yeah.

547
00:24:47,611 --> 00:24:49,112
Your kids.

548
00:24:49,112 --> 00:24:50,030
Yeah, we have about.

549
00:24:50,030 --> 00:24:52,741
I want to say somewhere between like two.

550
00:24:52,741 --> 00:24:56,786
I'll say 200 to 225 employees
total with all 13 branches.

551
00:24:56,786 --> 00:24:57,746
Yeah, yeah.

552
00:24:57,746 --> 00:24:59,331
And some great parties.

553
00:24:59,331 --> 00:25:01,291
Do you have Christmas party,
all of that? Yeah.

554
00:25:01,291 --> 00:25:02,459
We do. We get together.

555
00:25:02,459 --> 00:25:06,213
In fact when when we got to me,
eastern Connecticut,

556
00:25:06,254 --> 00:25:10,550
which is now part of us, they,
we had a merger mixer.

557
00:25:10,675 --> 00:25:11,843
It was really nice.

558
00:25:11,843 --> 00:25:13,053
We had a suffrage.

559
00:25:13,053 --> 00:25:14,763
I don't know if you've ever been up there.

560
00:25:14,763 --> 00:25:18,016
Up in the Essex area,
I was Essex, or every time

561
00:25:18,058 --> 00:25:19,935
I was saying I always mix it up.

562
00:25:19,935 --> 00:25:21,061
I love that whole area.

563
00:25:21,061 --> 00:25:24,564
Chester, Essex, everything, deep river,
that whole area is suffering.

564
00:25:24,564 --> 00:25:29,986
But they do wonderful things like they had
retirement parties, because we had,

565
00:25:29,986 --> 00:25:35,867
Tim Gillan, who retired, Renee Pallenberg
just retired, did her wedding there.

566
00:25:35,867 --> 00:25:37,160
Joyce. Renee.

567
00:25:37,160 --> 00:25:38,578
Really? Yeah. Way back.

568
00:25:38,578 --> 00:25:41,331
Well, from wedding to retirement.

569
00:25:41,331 --> 00:25:44,167
Exactly. From wedding to retirement.
Sounds like a hallmark movie. That's

570
00:25:45,752 --> 00:25:47,337
from wedding to retirement.

571
00:25:47,337 --> 00:25:49,881
We could probably have that, right.
They have all these in Connecticut.

572
00:25:49,881 --> 00:25:52,217
That's right. The hallmark
they do, they do.

573
00:25:52,217 --> 00:25:54,177
A sand bank could sponsor.

574
00:25:54,177 --> 00:25:57,097
Yes. Yes, yes. Yeah. Right.
That sounds good.

575
00:25:57,097 --> 00:25:58,515
Yeah, yeah.

576
00:25:58,515 --> 00:26:01,768
So they should, see Amy.

577
00:26:02,310 --> 00:26:03,353
Do we call? Yeah.

578
00:26:03,353 --> 00:26:05,605
All right. Oh,
they get in contact with you. Amy. Yeah.

579
00:26:05,605 --> 00:26:06,648
How do they get in contact?

580
00:26:06,648 --> 00:26:11,152
They can email me at, AK malesky

581
00:26:11,361 --> 00:26:15,448
malesky at ascend Dot Bank ASC.

582
00:26:15,448 --> 00:26:18,326
And is there to two or amazing Amy.

583
00:26:18,326 --> 00:26:21,705
Is that officially part of your email
address that's coming up right.

584
00:26:21,705 --> 00:26:23,707
That's not fair John.
You've been calling me that for years.

585
00:26:23,707 --> 00:26:25,542
That's amazing. Amy.

586
00:26:25,542 --> 00:26:28,295
Yeah, I would just say to people is to,

587
00:26:28,295 --> 00:26:32,215
make peace with your money
because that's something

588
00:26:32,215 --> 00:26:35,385
I've been learning to do
and not be fearful

589
00:26:35,385 --> 00:26:39,139
to look at your checkbook
or that, you know, you have to face it.

590
00:26:39,306 --> 00:26:42,350
Yeah, but then realize
you had the power to change

591
00:26:42,350 --> 00:26:45,353
it as well and ask for help.

592
00:26:45,729 --> 00:26:48,732
Like Amy, you know, truly,

593
00:26:48,773 --> 00:26:53,320
I love sitting down with people
because if I can change people's vision,

594
00:26:53,653 --> 00:26:57,741
you know, they come in apprehensive
and they leave feeling at ease.

595
00:26:58,074 --> 00:27:01,536
That makes me feel great
whether they come with me or not.

596
00:27:01,578 --> 00:27:06,124
I just want people to feel like,
you know, they can come and ask and,

597
00:27:06,124 --> 00:27:09,252
I, I just, I'm.

598
00:27:09,336 --> 00:27:10,587
I truly believe in that.

599
00:27:10,587 --> 00:27:13,423
I think good things
always come back to you.

600
00:27:13,423 --> 00:27:17,302
And, you know,
when you're when you're in banking

601
00:27:17,427 --> 00:27:20,722
at any bank, you know,
there's always goals and things like that.

602
00:27:21,014 --> 00:27:24,684
I really don't think about those things
because I always know

603
00:27:25,060 --> 00:27:27,103
that things will happen.

604
00:27:27,103 --> 00:27:29,648
And if they're meant to be,
they're meant to be. Yes.

605
00:27:29,648 --> 00:27:31,441
And it always happens.

606
00:27:31,441 --> 00:27:33,860
Well,
since we changed over to a sand bank,

607
00:27:33,860 --> 00:27:36,655
now my wife is going
for Mike in the morning. So,

608
00:27:38,156 --> 00:27:40,992
she does
have a lot more calm and a lot more calm.

609
00:27:40,992 --> 00:27:41,868
Good for the both of you.

610
00:27:41,868 --> 00:27:44,454
Absolutely, exactly. But, Amy,
thank you so much.

611
00:27:44,454 --> 00:27:46,539
Thank you. I wish you nothing
but the best with the sand.

612
00:27:46,539 --> 00:27:47,290
Thank you.

613
00:27:47,290 --> 00:27:51,252
Appreciate you guys being a sponsor of
what's good with John and Joyce as well.

614
00:27:51,419 --> 00:27:53,880
You know,
and we appreciate all of our sponsors.

615
00:27:53,880 --> 00:27:55,131
And thank you so much for watching.

616
00:27:55,131 --> 00:27:57,133
What's good with John and Joyce.
Share it with everybody.

617
00:27:57,133 --> 00:28:01,137
You know, 30 minutes every week
you're going to feel a whole lot better.

618
00:28:01,596 --> 00:28:04,391
You know, politics, no negativity.

619
00:28:04,391 --> 00:28:06,893
Have a great one I love you. Bye for now.

620
00:28:06,893 --> 00:28:09,729
Hey, I heard you got engaged.
Congratulations.

621
00:28:09,729 --> 00:28:11,564
Now it's time to book the DJ.

622
00:28:11,564 --> 00:28:12,524
And that's where we come in.

623
00:28:12,524 --> 00:28:15,193
Hi, I'm John Cadillac,
Seville with John Seville entertainment.

624
00:28:15,193 --> 00:28:18,571
Wedding wire and the knot 2026 Couples
Choice Awards winner.

625
00:28:18,571 --> 00:28:19,989
You can call me directly if you'd like it.

626
00:28:19,989 --> 00:28:22,325
(200) 398-8065 eight.

627
00:28:22,325 --> 00:28:25,829
We'll set up your free consultation
or go to John cashman.com.

628
00:28:25,829 --> 00:28:30,291
That's (203) 988-0658 or John cashman.com.

629
00:28:30,291 --> 00:28:33,503
We offer excellent peace of mind
and a great time

630
00:28:33,503 --> 00:28:37,507
for all John Seville Entertainment
a name you know and can trust.