1 01:00:03,733 --> 01:00:06,135 Without logbooks for your aircraft, it 2 01:00:06,135 --> 01:00:07,170 depreciates the aircraft. 3 01:00:07,470 --> 01:00:09,372 Depending on how old the aircraft is, how 4 01:00:09,372 --> 01:00:10,640 many hours, it could be 5 01:00:10,640 --> 01:00:12,175 anywhere from 20 to 50 percent. 6 01:00:12,408 --> 01:00:12,709 Okay. 7 01:00:13,109 --> 01:00:15,411 Because you can't show what's been done, 8 01:00:15,411 --> 01:00:16,713 and if you can't show, you 9 01:00:16,713 --> 01:00:18,014 have to redo those inspections. 10 01:00:19,682 --> 01:00:21,551 Welcome to Own the Jet by Aspen Aero 11 01:00:21,551 --> 01:00:22,785 Group, where we share 12 01:00:22,785 --> 01:00:23,820 perspectives from some of the 13 01:00:23,820 --> 01:00:25,688 leading voices in private jet ownership 14 01:00:25,688 --> 01:00:26,723 and business aviation. 15 01:00:27,590 --> 01:00:29,492 I'm your host, Derek Savage, along with 16 01:00:29,492 --> 01:00:30,860 my co-host, Jason Spoor, 17 01:00:31,194 --> 01:00:32,395 president of Aspen Aero Group. 18 01:00:33,363 --> 01:00:35,398 Our guest today is Lisa Stewart from Camp 19 01:00:35,398 --> 01:00:36,132 Systems International. 20 01:00:36,933 --> 01:00:38,368 Lisa works with jet owners and their 21 01:00:38,368 --> 01:00:39,569 teams to make sure that 22 01:00:39,569 --> 01:00:40,570 they stay in the loop about 23 01:00:40,703 --> 01:00:42,672 every aspect of their jet's maintenance, 24 01:00:42,972 --> 01:00:44,874 compliance, and operational upkeep. 25 01:00:45,675 --> 01:00:47,443 Join us as we dive deep into the 26 01:00:47,443 --> 01:00:49,612 mechanics, mindset, and moments that 27 01:00:49,612 --> 01:00:51,047 define jet ownership. 28 01:00:51,648 --> 01:00:53,049 And together, we'll learn 29 01:00:53,049 --> 01:00:55,051 what it takes to own the jet. 30 01:00:55,685 --> 01:00:57,987 Welcome, Lisa Stewart to Own the Jet. 31 01:00:58,254 --> 01:00:58,988 Thank you for joining us. 32 01:00:58,988 --> 01:00:59,989 Yeah, thank you for having me. 33 01:01:00,023 --> 01:01:02,358 What does Camp do? Why do I need to know 34 01:01:02,358 --> 01:01:03,726 about Camp as somebody that owns a jet? 35 01:01:03,926 --> 01:01:04,827 Camp is basically a 36 01:01:04,827 --> 01:01:05,728 maintenance tracking system. 37 01:01:06,095 --> 01:01:06,295 Okay. 38 01:01:06,496 --> 01:01:08,398 We make sure that the maintenance that 39 01:01:08,398 --> 01:01:09,032 gets done on the 40 01:01:09,032 --> 01:01:11,167 aircraft is put into our system. 41 01:01:11,634 --> 01:01:12,535 We keep track of all 42 01:01:12,535 --> 01:01:13,569 your logbook entries. 43 01:01:14,237 --> 01:01:16,205 As maintenance is performed, we review 44 01:01:16,205 --> 01:01:17,673 those logbook entries, and 45 01:01:17,673 --> 01:01:18,908 then it allows the customer 46 01:01:18,908 --> 01:01:20,343 to go in and pull a do list so they can 47 01:01:20,343 --> 01:01:21,244 see what's coming due. 48 01:01:21,744 --> 01:01:23,246 That sounds like something that the 49 01:01:23,246 --> 01:01:25,515 maintenance place that, like, 50 01:01:25,515 --> 01:01:26,949 if I buy a jet, I'm going to 51 01:01:26,949 --> 01:01:29,218 have to hire a maintenance company or a 52 01:01:29,218 --> 01:01:30,787 maintenance person or somebody who's 53 01:01:30,787 --> 01:01:31,287 going to be in charge of 54 01:01:31,287 --> 01:01:33,990 maintenance, is that something they buy 55 01:01:33,990 --> 01:01:34,791 or is that something I buy? 56 01:01:35,058 --> 01:01:36,626 So usually the owner buys it. 57 01:01:36,959 --> 01:01:38,428 They might have a management company 58 01:01:38,428 --> 01:01:39,829 that's paying for it and 59 01:01:39,829 --> 01:01:41,431 managing the aircraft for them. 60 01:01:41,664 --> 01:01:41,998 Gotcha. 61 01:01:42,432 --> 01:01:44,534 But really what we do is we're keeping 62 01:01:44,534 --> 01:01:45,968 track of all that for them. 63 01:01:46,302 --> 01:01:48,071 So when they go into the service center, 64 01:01:48,071 --> 01:01:49,005 they can give the service 65 01:01:49,005 --> 01:01:50,239 center access to the camp, 66 01:01:50,239 --> 01:01:51,574 and now they can pull 67 01:01:51,574 --> 01:01:52,942 the do list themselves. 68 01:01:53,476 --> 01:01:54,944 They can say, "Okay, we need to perform 69 01:01:54,944 --> 01:01:57,313 these, you know, all these inspections." 70 01:01:57,313 --> 01:01:59,348 Maybe they're service bulletins, ADs that 71 01:01:59,348 --> 01:02:01,017 come out, and they know by 72 01:02:01,017 --> 01:02:02,285 looking at camp what needs 73 01:02:02,285 --> 01:02:02,985 to be done. 74 01:02:03,453 --> 01:02:04,854 And so the owner doesn't have to be, 75 01:02:05,054 --> 01:02:06,289 "Hey, you need to do this." 76 01:02:06,389 --> 01:02:07,924 They can go into camp and pull it 77 01:02:07,924 --> 01:02:09,892 themselves and see what they need to do 78 01:02:09,892 --> 01:02:11,127 while the aircraft is down 79 01:02:11,527 --> 01:02:12,195 for maintenance. 80 01:02:12,895 --> 01:02:13,096 Okay. 81 01:02:13,196 --> 01:02:13,796 So two questions. 82 01:02:14,130 --> 01:02:14,697 Two questions. 83 01:02:14,697 --> 01:02:14,897 Sure. 84 01:02:15,164 --> 01:02:18,234 Is it as easy as, you know, the software 85 01:02:18,234 --> 01:02:19,268 entry, is that something a 86 01:02:19,268 --> 01:02:20,737 pilot could do if a pilot's on 87 01:02:20,737 --> 01:02:23,272 staff versus a maintenance person? 88 01:02:23,372 --> 01:02:23,639 Yeah. 89 01:02:23,873 --> 01:02:24,874 So the pilot could go and 90 01:02:24,874 --> 01:02:26,242 they could update the times. 91 01:02:26,742 --> 01:02:28,111 They could also go pull the do list. 92 01:02:29,178 --> 01:02:30,646 If there's an inspection that they know 93 01:02:30,646 --> 01:02:32,448 is done, they can send 94 01:02:32,448 --> 01:02:33,516 us the logbook entries. 95 01:02:33,516 --> 01:02:34,684 We'll do everything for them. 96 01:02:34,884 --> 01:02:36,185 So the pilot doesn't have to do anything 97 01:02:36,185 --> 01:02:37,253 other than make sure that 98 01:02:37,253 --> 01:02:38,888 their last actuals are up 99 01:02:38,888 --> 01:02:39,822 to date because that's 100 01:02:39,822 --> 01:02:40,990 how the do list is accurate. 101 01:02:41,691 --> 01:02:43,793 And then they make sure that we get the 102 01:02:43,793 --> 01:02:44,827 logbook entries as 103 01:02:44,827 --> 01:02:45,895 maintenance is performed. 104 01:02:46,129 --> 01:02:46,329 Yeah. 105 01:02:46,762 --> 01:02:48,197 And the other thing you said was AD. 106 01:02:48,197 --> 01:02:48,598 What's that? 107 01:02:49,165 --> 01:02:50,833 An AD is an airworthiness directive. 108 01:02:50,833 --> 01:02:52,301 That comes directly from the FAA. 109 01:02:52,902 --> 01:02:54,971 So anytime the FAA puts something out on 110 01:02:54,971 --> 01:02:56,272 an aircraft that just says, 111 01:02:56,973 --> 01:02:58,508 this needs to be performed. 112 01:02:58,508 --> 01:03:01,344 And usually if the FAA is putting it out, 113 01:03:02,044 --> 01:03:03,446 the OEM has already put it 114 01:03:03,446 --> 01:03:04,614 out as a service bulletin. 115 01:03:05,715 --> 01:03:05,915 Right. 116 01:03:06,115 --> 01:03:06,315 So. 117 01:03:06,516 --> 01:03:06,716 Yeah. 118 01:03:06,816 --> 01:03:07,517 And OEM is the 119 01:03:07,517 --> 01:03:09,018 manufacturer of the aircraft? 120 01:03:09,318 --> 01:03:09,519 Yes. 121 01:03:09,585 --> 01:03:10,620 They're the original equipment 122 01:03:10,620 --> 01:03:12,288 manufacturer for that aircraft. 123 01:03:12,822 --> 01:03:13,156 Gotcha. 124 01:03:13,456 --> 01:03:14,757 So if they're putting it out as a service 125 01:03:14,757 --> 01:03:15,691 bulletin, you guys 126 01:03:15,691 --> 01:03:17,326 know it front and back. 127 01:03:17,326 --> 01:03:17,627 Yes. 128 01:03:17,627 --> 01:03:19,595 And we work very closely with the OEMs. 129 01:03:19,762 --> 01:03:21,931 So if they have a service bulletin that's 130 01:03:21,931 --> 01:03:22,932 getting ready to come out, 131 01:03:23,399 --> 01:03:24,800 they usually kind of reach out to us and 132 01:03:24,800 --> 01:03:26,269 say, hey, we've got this coming out. 133 01:03:27,236 --> 01:03:28,604 Sometimes they'll even reach out to us 134 01:03:28,604 --> 01:03:30,573 and say, hey, we've got an 135 01:03:30,573 --> 01:03:31,841 issue with a sort of generator, 136 01:03:32,508 --> 01:03:32,975 for instance. 137 01:03:34,243 --> 01:03:35,478 We know that it's a dash 138 01:03:35,478 --> 01:03:36,712 three that's effective. 139 01:03:36,946 --> 01:03:38,915 Can you kind of pull us, everybody who 140 01:03:38,915 --> 01:03:40,716 has the dash three, so 141 01:03:40,716 --> 01:03:41,784 that we can make sure that we 142 01:03:41,784 --> 01:03:44,487 reach out to them and so that they're 143 01:03:44,487 --> 01:03:45,254 aware of the service 144 01:03:45,254 --> 01:03:46,355 bulletins coming out, 145 01:03:46,355 --> 01:03:47,523 especially if it's something emergency. 146 01:03:47,590 --> 01:03:49,625 And I'm not saying that there's one like 147 01:03:49,625 --> 01:03:50,493 that, but they will do 148 01:03:50,493 --> 01:03:51,761 that on an important service 149 01:03:51,761 --> 01:03:52,128 bulletin. 150 01:03:52,695 --> 01:03:53,062 Gotcha. 151 01:03:53,062 --> 01:03:56,833 So if I own the jet and if I own my 152 01:03:56,833 --> 01:03:58,100 version of or my copy 153 01:03:58,100 --> 01:03:58,935 of camp or whatever, 154 01:03:59,302 --> 01:04:02,238 however you guys license it, that 155 01:04:02,238 --> 01:04:03,873 basically puts the power in 156 01:04:03,873 --> 01:04:06,075 my hands of the maintenance 157 01:04:06,075 --> 01:04:07,109 scheduling and all of 158 01:04:07,109 --> 01:04:08,544 the stuff for the aircraft. 159 01:04:08,544 --> 01:04:10,713 So if I, like, for instance, I'm thinking 160 01:04:10,713 --> 01:04:12,548 about, like, earlier I said, you know, 161 01:04:12,548 --> 01:04:13,849 wouldn't the maintenance place take care 162 01:04:13,849 --> 01:04:14,750 of that as opposed to 163 01:04:14,750 --> 01:04:15,551 like, do I need to own that 164 01:04:15,551 --> 01:04:16,385 or do they need to own that? 165 01:04:16,385 --> 01:04:17,920 Right. But if I own that, I can fire my 166 01:04:17,920 --> 01:04:18,721 maintenance place and hire 167 01:04:18,721 --> 01:04:19,455 another maintenance place 168 01:04:19,689 --> 01:04:21,123 and I still got all the stuff, right? 169 01:04:21,357 --> 01:04:21,624 That's correct. 170 01:04:22,158 --> 01:04:22,525 That's correct. 171 01:04:22,959 --> 01:04:23,726 So that gives me a little 172 01:04:23,726 --> 01:04:24,527 bit more leverage, right? 173 01:04:24,961 --> 01:04:25,161 Yeah. 174 01:04:25,161 --> 01:04:26,295 So it's a it's a subscription. 175 01:04:26,696 --> 01:04:27,463 It's usually a yearly 176 01:04:27,463 --> 01:04:28,998 subscription that you would pay. 177 01:04:29,832 --> 01:04:30,933 And it's internet based. 178 01:04:31,167 --> 01:04:31,867 So anywhere you have 179 01:04:31,867 --> 01:04:33,302 internet, you can access it. 180 01:04:33,302 --> 01:04:34,170 It's your data. 181 01:04:34,670 --> 01:04:36,672 So whenever you go to another maintenance 182 01:04:36,672 --> 01:04:38,207 facility, you just we 183 01:04:38,207 --> 01:04:39,275 just remove that other 184 01:04:39,275 --> 01:04:41,210 service center and it 185 01:04:41,210 --> 01:04:42,345 could be a management company. 186 01:04:42,345 --> 01:04:43,246 It can be a service center. 187 01:04:43,279 --> 01:04:46,215 We assign the company to the aircraft. 188 01:04:46,816 --> 01:04:49,352 So if you switch, we just remove that old 189 01:04:49,352 --> 01:04:50,353 company and add a new 190 01:04:50,353 --> 01:04:51,487 company onto the aircraft. 191 01:04:51,487 --> 01:04:53,155 So now they have access to it. 192 01:04:54,156 --> 01:04:56,525 One of the important things is that as 193 01:04:56,525 --> 01:04:58,327 you go into the service 194 01:04:58,327 --> 01:04:59,295 center, a lot of times 195 01:04:59,295 --> 01:05:00,830 customers think, well, that service 196 01:05:00,830 --> 01:05:02,465 center is doing that maintenance for me. 197 01:05:03,032 --> 01:05:05,268 And so I don't need maintenance tracking 198 01:05:05,268 --> 01:05:06,569 because they're keeping track of it. 199 01:05:07,036 --> 01:05:09,105 What they don't realize is that service 200 01:05:09,105 --> 01:05:10,139 center is actually using 201 01:05:10,139 --> 01:05:11,240 camp to keep track of their 202 01:05:11,240 --> 01:05:11,574 maintenance. 203 01:05:12,108 --> 01:05:14,210 So we'll have a customer shut off camp 204 01:05:14,210 --> 01:05:14,944 because they're like, oh, I 205 01:05:14,944 --> 01:05:15,978 don't need to pay for that. 206 01:05:16,445 --> 01:05:17,813 And then they go into the service center 207 01:05:17,813 --> 01:05:18,547 and the service centers 208 01:05:18,547 --> 01:05:20,516 says, I need access to camp. 209 01:05:20,816 --> 01:05:21,250 And they're like, oh, 210 01:05:21,250 --> 01:05:22,451 well, I canceled it. 211 01:05:22,451 --> 01:05:23,819 I don't I don't need that. 212 01:05:23,819 --> 01:05:24,954 And they're like, well, that's how we 213 01:05:24,954 --> 01:05:26,555 know how what's coming 214 01:05:26,555 --> 01:05:27,423 due on your aircraft. 215 01:05:28,124 --> 01:05:29,058 Can they get camp back? 216 01:05:31,193 --> 01:05:32,395 The data is always there. 217 01:05:32,695 --> 01:05:32,895 Okay. 218 01:05:33,095 --> 01:05:35,031 So even let's say we raised your stuff. 219 01:05:35,965 --> 01:05:37,667 And it's historical. 220 01:05:37,667 --> 01:05:39,969 So if you've been on for five years and 221 01:05:39,969 --> 01:05:41,904 maybe somebody somebody 222 01:05:41,904 --> 01:05:42,972 bought it and didn't keep it 223 01:05:42,972 --> 01:05:45,007 on a tracking system in five years, all 224 01:05:45,007 --> 01:05:46,542 we had to do is catch it back up. 225 01:05:46,542 --> 01:05:47,910 Everything stays there. 226 01:05:47,910 --> 01:05:48,811 It's a digital copy. 227 01:05:49,578 --> 01:05:51,347 What happens if you don't I mean, like, 228 01:05:51,347 --> 01:05:53,015 obviously, like, there are probably 229 01:05:53,015 --> 01:05:54,150 people that are you said 230 01:05:54,150 --> 01:05:54,650 people cancel. 231 01:05:55,017 --> 01:05:56,419 So like, there's probably people that try 232 01:05:56,419 --> 01:05:57,920 to, like, do all this 233 01:05:57,920 --> 01:05:59,722 without a system like camp. 234 01:06:00,890 --> 01:06:01,724 How does that work? 235 01:06:02,091 --> 01:06:03,993 So one of the most important things about 236 01:06:03,993 --> 01:06:05,995 camp is we keep track of all revisions. 237 01:06:06,162 --> 01:06:07,730 So as the OEM puts out a 238 01:06:07,730 --> 01:06:09,432 revision to the maintenance manual. 239 01:06:09,532 --> 01:06:11,400 Yeah, we keep track of that. 240 01:06:11,767 --> 01:06:14,203 And we update the system as those 241 01:06:14,203 --> 01:06:15,471 revisions come out or 242 01:06:15,471 --> 01:06:17,540 service bulletins or communiques 243 01:06:17,907 --> 01:06:19,508 or or within its directives. 244 01:06:20,076 --> 01:06:21,744 We update all of that for the customer. 245 01:06:22,111 --> 01:06:23,679 If you're doing this in a spreadsheet, 246 01:06:23,879 --> 01:06:25,047 now you've got to keep 247 01:06:25,047 --> 01:06:26,882 track of the revisions, 248 01:06:26,949 --> 01:06:28,351 what tasks have changed, 249 01:06:28,351 --> 01:06:29,485 what a D's have come out. 250 01:06:29,985 --> 01:06:31,687 And if you're not maintaining the correct 251 01:06:31,687 --> 01:06:32,388 revision, you're 252 01:06:32,388 --> 01:06:33,489 going to miss inspections. 253 01:06:33,556 --> 01:06:36,025 But I mean, does it have like a I don't 254 01:06:36,025 --> 01:06:36,926 know, my car's got a 255 01:06:36,926 --> 01:06:38,394 check engine light like what, 256 01:06:38,494 --> 01:06:39,996 you know, got a maintenance minder. 257 01:06:39,996 --> 01:06:40,429 Does the jet. 258 01:06:40,696 --> 01:06:43,032 This is like a big complex machine with a 259 01:06:43,032 --> 01:06:43,733 bunch of electronics 260 01:06:43,733 --> 01:06:45,067 that it does it not tell you 261 01:06:45,067 --> 01:06:45,935 what's wrong with it? 262 01:06:45,935 --> 01:06:48,070 Well, there are some aircraft that do 263 01:06:48,070 --> 01:06:49,338 they'll tell you that, oh, 264 01:06:49,338 --> 01:06:50,206 you have this inspection. 265 01:06:50,506 --> 01:06:52,341 There's this going on or, you know, you 266 01:06:52,341 --> 01:06:54,443 have a fault going on with your aircraft. 267 01:06:55,010 --> 01:06:56,879 But the problem is there are inspections 268 01:06:56,879 --> 01:06:58,814 that are due based on it 269 01:06:58,814 --> 01:06:59,949 could be the part that's 270 01:06:59,949 --> 01:07:00,449 installed. 271 01:07:00,483 --> 01:07:02,985 So this jet might have a dash three and 272 01:07:02,985 --> 01:07:04,253 this one has a dash four 273 01:07:04,253 --> 01:07:05,421 for whatever part it is, 274 01:07:05,421 --> 01:07:06,088 you know, a widget. 275 01:07:06,989 --> 01:07:09,792 And this one has a 3000 hour requirement, 276 01:07:09,992 --> 01:07:12,094 but this one has a 4000 hour requirement. 277 01:07:12,695 --> 01:07:15,297 So we actually look at that and we will 278 01:07:15,297 --> 01:07:16,632 set that up accordingly. 279 01:07:16,799 --> 01:07:18,667 Whereas the airplane, it's not going to 280 01:07:18,667 --> 01:07:20,069 know what serial number you have on. 281 01:07:20,069 --> 01:07:22,538 So it couldn't tell you what's going on 282 01:07:22,538 --> 01:07:24,173 unless you were constantly putting that 283 01:07:24,173 --> 01:07:25,508 information into the aircraft. 284 01:07:25,808 --> 01:07:26,142 Gotcha. 285 01:07:26,175 --> 01:07:29,045 So in other words, camp is taking what 286 01:07:29,045 --> 01:07:30,079 scheduled maintenance is 287 01:07:30,079 --> 01:07:33,082 coming up and projecting that. 288 01:07:33,649 --> 01:07:33,849 Yes. 289 01:07:33,916 --> 01:07:36,986 This is totally different than if we have 290 01:07:36,986 --> 01:07:38,020 a malfunction on the road 291 01:07:38,020 --> 01:07:39,155 and the airplane breaks. 292 01:07:40,189 --> 01:07:41,357 You know, that of course is going to be 293 01:07:41,357 --> 01:07:42,458 reported to camp, but it's 294 01:07:42,458 --> 01:07:43,793 not something that's predictive. 295 01:07:44,393 --> 01:07:44,894 That's correct. 296 01:07:45,795 --> 01:07:47,530 So, you know, we'll get that fixed and 297 01:07:47,530 --> 01:07:50,399 then send the send the log box in. 298 01:07:51,133 --> 01:07:51,333 Yep. 299 01:07:51,367 --> 01:07:52,034 And it'll be recorded. 300 01:07:52,568 --> 01:07:56,372 But the main, the main pusher of camp is 301 01:07:56,372 --> 01:07:58,040 projecting out that maintenance. 302 01:07:58,407 --> 01:08:01,477 So from a seller buyer perspective, you 303 01:08:01,477 --> 01:08:02,745 know, to drop it, which, 304 01:08:02,745 --> 01:08:04,313 you know, you talked about 305 01:08:04,313 --> 01:08:05,548 would be tragic. 306 01:08:06,182 --> 01:08:06,449 Yeah. 307 01:08:06,816 --> 01:08:10,486 And the one thing that you can't just 308 01:08:10,486 --> 01:08:12,621 pull over now, there's no, how are we 309 01:08:12,621 --> 01:08:13,456 going to predict this? 310 01:08:13,456 --> 01:08:14,056 How are we going to 311 01:08:14,056 --> 01:08:15,257 look at this with camp? 312 01:08:15,257 --> 01:08:17,760 It's easy to look ahead in five years, 313 01:08:17,760 --> 01:08:18,994 you know, so here the buyer 314 01:08:18,994 --> 01:08:21,030 comes in, we look at five years 315 01:08:21,030 --> 01:08:22,731 out. This is what the next five years of 316 01:08:22,731 --> 01:08:23,732 this airplane looks like 317 01:08:23,732 --> 01:08:25,634 as far as from a scheduled 318 01:08:25,634 --> 01:08:26,101 maintenance. 319 01:08:26,101 --> 01:08:27,236 Yeah. And that's a good point with the 320 01:08:27,236 --> 01:08:28,437 buyer because whenever 321 01:08:28,437 --> 01:08:30,339 you're going to buy an aircraft, 322 01:08:30,840 --> 01:08:31,907 usually you have to do a pre-buy 323 01:08:31,907 --> 01:08:33,676 inspection and a pre-buy inspections 324 01:08:33,676 --> 01:08:35,611 pretty, it's a pretty 325 01:08:35,744 --> 01:08:38,447 complicated inspection that they do and 326 01:08:38,447 --> 01:08:39,949 they have to review the logbook entries. 327 01:08:40,182 --> 01:08:41,484 And so if you don't have it on a tracking 328 01:08:41,484 --> 01:08:43,252 system, now you're having 329 01:08:43,252 --> 01:08:44,820 to dig through all those log 330 01:08:44,820 --> 01:08:46,689 books, verifying that everything's done. 331 01:08:46,689 --> 01:08:48,357 Whereas if they have camp, 332 01:08:48,657 --> 01:08:49,725 now they can just go through 333 01:08:49,792 --> 01:08:51,994 camp, those logbook entries are attached 334 01:08:51,994 --> 01:08:52,995 to every single task. 335 01:08:53,262 --> 01:08:53,462 Yeah. 336 01:08:53,729 --> 01:08:56,265 So they can pull it up and see the task 337 01:08:56,265 --> 01:08:57,266 that was done when it 338 01:08:57,266 --> 01:08:58,868 was performed. They can see 339 01:08:58,868 --> 01:09:00,803 the logbook entries. They can even go 340 01:09:00,803 --> 01:09:02,738 into history and see every time that 341 01:09:02,738 --> 01:09:03,839 inspection was done and 342 01:09:03,839 --> 01:09:05,474 every single time a logbook entry was 343 01:09:05,474 --> 01:09:07,109 sent in for it. So that makes that 344 01:09:07,109 --> 01:09:08,644 logbook research so much 345 01:09:08,644 --> 01:09:10,546 quicker, even when going down for 346 01:09:10,546 --> 01:09:11,413 maintenance, it makes the 347 01:09:11,413 --> 01:09:12,448 logbook research quicker. 348 01:09:12,715 --> 01:09:12,915 Yep. 349 01:09:13,349 --> 01:09:15,951 So and then the buyer has a good idea of 350 01:09:15,951 --> 01:09:18,487 what you can anticipate the 351 01:09:18,487 --> 01:09:19,655 next five years financially. 352 01:09:19,922 --> 01:09:22,024 Well, and because we have that backup, if 353 01:09:22,024 --> 01:09:23,559 they spill coffee on a logbook entry, 354 01:09:23,559 --> 01:09:25,394 they can just reprint it out of camp and 355 01:09:25,394 --> 01:09:26,328 now they have a new logbook 356 01:09:26,328 --> 01:09:27,563 entry right out of the system. 357 01:09:28,163 --> 01:09:30,933 So Jason, if you're selling a jet or if 358 01:09:30,933 --> 01:09:31,834 you're buying a jet, 359 01:09:31,834 --> 01:09:32,868 helping somebody buy a jet, 360 01:09:33,669 --> 01:09:36,338 as you're looking at available jets, are 361 01:09:36,338 --> 01:09:37,706 you looking for, "Hey, 362 01:09:37,706 --> 01:09:39,074 is this on camp or is this 363 01:09:39,074 --> 01:09:41,210 on some kind of maintenance program?" I 364 01:09:41,210 --> 01:09:44,046 mean, camps, obviously camps like the 365 01:09:44,046 --> 01:09:44,980 default, but I mean, 366 01:09:44,980 --> 01:09:45,915 there's other maintenance programs people 367 01:09:45,915 --> 01:09:46,949 can be on, but you're 368 01:09:46,949 --> 01:09:47,983 looking for that sort of stuff. 369 01:09:48,017 --> 01:09:51,020 Absolutely. Because if we can't see the 370 01:09:51,020 --> 01:09:52,588 predictive and we can't see the past, 371 01:09:52,955 --> 01:09:54,290 that's going to make 372 01:09:54,290 --> 01:09:55,691 things much more difficult. 373 01:09:56,258 --> 01:09:58,861 Yeah. Because without logbooks for your 374 01:09:58,861 --> 01:10:00,629 aircraft, it depreciates the aircraft, 375 01:10:00,629 --> 01:10:01,964 depending on how old 376 01:10:01,964 --> 01:10:03,832 the aircraft is, how many hours, it could 377 01:10:03,832 --> 01:10:04,833 be anywhere from 20 to 378 01:10:04,833 --> 01:10:07,803 50% because you can't show 379 01:10:07,903 --> 01:10:09,972 what's been done. And if you can't show, 380 01:10:09,972 --> 01:10:11,473 you have to redo those inspections. 381 01:10:12,341 --> 01:10:13,709 Okay. So that gets expensive. 382 01:10:13,709 --> 01:10:14,009 It does. 383 01:10:14,009 --> 01:10:14,910 That sounds expensive. 384 01:10:14,910 --> 01:10:16,545 So you want the backup for those logs. 385 01:10:16,912 --> 01:10:17,246 Okay. 386 01:10:17,313 --> 01:10:19,114 And having your aircraft on a tracking 387 01:10:19,114 --> 01:10:21,116 system like camp, it 388 01:10:21,116 --> 01:10:23,285 actually increases the value of your 389 01:10:23,285 --> 01:10:25,221 aircraft because it's showing that you're 390 01:10:25,221 --> 01:10:26,956 maintaining it and that 391 01:10:26,956 --> 01:10:28,591 the work is being performed 392 01:10:28,591 --> 01:10:31,427 and it's a lot easier to go into camp and 393 01:10:31,427 --> 01:10:32,394 pull a do list or a 394 01:10:32,394 --> 01:10:35,164 status report, or even an ADS-B 395 01:10:35,197 --> 01:10:37,166 list to see what's being done on the 396 01:10:37,166 --> 01:10:39,535 aircraft than trying to dig through 397 01:10:39,535 --> 01:10:40,970 hundreds of pages of logbooks. 398 01:10:41,237 --> 01:10:43,239 Gotcha. So is there stuff like the FAA 399 01:10:43,239 --> 01:10:44,573 wants to know about this? I 400 01:10:44,573 --> 01:10:45,474 mean, is there compliance, 401 01:10:46,242 --> 01:10:49,044 a compliance part of this that has to do 402 01:10:49,044 --> 01:10:51,614 with... Obviously, if you're 403 01:10:51,614 --> 01:10:52,648 going to fly an aircraft or 404 01:10:52,815 --> 01:10:56,151 own an aircraft that flies, somebody in 405 01:10:56,151 --> 01:10:56,952 the government is going 406 01:10:56,952 --> 01:10:57,886 to want to know that all 407 01:10:57,886 --> 01:10:59,788 your stuff's up to snuff, right? 408 01:10:59,788 --> 01:11:00,990 Well, and we have a lot of charter 409 01:11:00,990 --> 01:11:02,324 companies on our system. 410 01:11:02,591 --> 01:11:02,791 Okay. 411 01:11:03,926 --> 01:11:06,528 So those are part 135, which is FAR part 412 01:11:06,528 --> 01:11:09,164 135. It's a lot stricter requirements 413 01:11:09,164 --> 01:11:10,132 that they have to be on. 414 01:11:10,633 --> 01:11:12,134 So our system is actually very 415 01:11:12,134 --> 01:11:15,437 customizable. We base everything off of 416 01:11:15,437 --> 01:11:16,605 what the OEM puts out for 417 01:11:16,605 --> 01:11:19,775 their maintenance manual. However, you 418 01:11:19,775 --> 01:11:21,010 might have your own program 419 01:11:21,010 --> 01:11:22,177 that you have to use for your 420 01:11:22,177 --> 01:11:25,014 charter company or because if you're 421 01:11:25,014 --> 01:11:27,916 using your aircraft for hire 422 01:11:27,916 --> 01:11:29,284 at all, you have additional 423 01:11:29,284 --> 01:11:31,754 inspections you have to do. And we can 424 01:11:31,754 --> 01:11:33,989 add all those in. Maybe you added 425 01:11:33,989 --> 01:11:35,090 additional parts. Maybe 426 01:11:35,124 --> 01:11:37,626 you threw a DVD player in that has to be 427 01:11:37,626 --> 01:11:38,694 inspected every year. 428 01:11:39,528 --> 01:11:40,963 Maybe your coffee pot has to be 429 01:11:40,963 --> 01:11:43,666 inspected. So we can track all of that 430 01:11:43,666 --> 01:11:45,367 information. We can track your 431 01:11:45,367 --> 01:11:46,635 anniversary date so you don't 432 01:11:46,635 --> 01:11:48,370 forget to send your 433 01:11:48,370 --> 01:11:49,672 wife an anniversary card. 434 01:11:49,872 --> 01:11:50,973 I didn't know that was an option. 435 01:11:50,973 --> 01:11:52,474 It is. It is an option. 436 01:11:52,908 --> 01:11:53,942 It's a very important option. 437 01:11:55,477 --> 01:11:58,480 So if you're selling camp to somebody 438 01:11:58,480 --> 01:12:00,215 that owns a jet, is it 439 01:12:00,215 --> 01:12:01,750 me, the jet owner that has 440 01:12:01,784 --> 01:12:04,053 like, you know, gets the notifications 441 01:12:04,053 --> 01:12:04,853 and everything? Or is it 442 01:12:04,853 --> 01:12:06,388 somebody in my orbit that 443 01:12:06,655 --> 01:12:08,924 runs the pilot getting this stuff? Like 444 01:12:08,924 --> 01:12:10,326 who's the end user here? 445 01:12:10,326 --> 01:12:11,593 You know, that's a great question because 446 01:12:11,593 --> 01:12:14,029 usually the owner is 447 01:12:14,029 --> 01:12:15,831 actually the one who's 448 01:12:15,831 --> 01:12:17,232 responsible for making sure that 449 01:12:17,232 --> 01:12:18,367 maintenance is done on that 450 01:12:18,367 --> 01:12:21,770 aircraft. And so being able to 451 01:12:22,237 --> 01:12:25,507 have the management company on there and 452 01:12:25,507 --> 01:12:26,575 have your service center 453 01:12:26,575 --> 01:12:27,676 on there, it's extremely 454 01:12:27,843 --> 01:12:30,012 important that they all are able to view 455 01:12:30,012 --> 01:12:31,346 it. So really, the biggest 456 01:12:31,346 --> 01:12:32,648 responsibility is making sure 457 01:12:32,648 --> 01:12:34,149 the times are up to date in the system. 458 01:12:34,550 --> 01:12:35,284 They can have their pilot 459 01:12:35,284 --> 01:12:36,919 do it and they can do it from 460 01:12:36,919 --> 01:12:40,189 our app. It's super easy. But as long as 461 01:12:40,189 --> 01:12:41,790 those last actuals are being put in, 462 01:12:41,790 --> 01:12:42,691 either by the owner, 463 01:12:42,925 --> 01:12:45,728 by the pilot, by the service center, that 464 01:12:45,728 --> 01:12:47,129 way the do list is accurate. 465 01:12:48,063 --> 01:12:49,665 Everything else comes to us. 466 01:12:49,665 --> 01:12:52,434 We take care of it all. We'll review the 467 01:12:52,434 --> 01:12:53,535 logs. We'll make sure that 468 01:12:53,535 --> 01:12:54,703 everything is accurate. We 469 01:12:54,737 --> 01:12:56,772 make sure your revisions are up to date. 470 01:12:56,772 --> 01:12:59,541 We make sure any ADs, 471 01:12:59,808 --> 01:13:00,776 service boltons, communiques, 472 01:13:00,976 --> 01:13:03,245 are getting put into the system so that 473 01:13:03,245 --> 01:13:04,613 whenever they go into the 474 01:13:04,613 --> 01:13:05,914 service center, they know what's 475 01:13:05,914 --> 01:13:09,284 on their do list is accurate. So let's 476 01:13:09,284 --> 01:13:10,018 say you have an 477 01:13:10,018 --> 01:13:11,386 inspection that's due in July. 478 01:13:11,787 --> 01:13:14,189 You have one due in September. It allows 479 01:13:14,189 --> 01:13:15,724 you to schedule everything 480 01:13:15,724 --> 01:13:17,292 in August so that you're not 481 01:13:17,593 --> 01:13:20,129 having to keep downing your aircraft. But 482 01:13:20,129 --> 01:13:21,096 we're going to take care 483 01:13:21,096 --> 01:13:22,231 of the review of the logbook 484 01:13:22,264 --> 01:13:25,067 entries, making sure if we find an error 485 01:13:25,067 --> 01:13:26,168 in that logbook entry, 486 01:13:26,168 --> 01:13:27,035 we're going to reach out to the 487 01:13:27,035 --> 01:13:29,538 service center and say, "Hey, we noticed 488 01:13:29,538 --> 01:13:31,073 that you guys removed this 489 01:13:31,073 --> 01:13:32,341 part number, but we were showing 490 01:13:32,341 --> 01:13:35,210 that this part number was installed. Was 491 01:13:35,210 --> 01:13:36,578 this a fat finger? Are we 492 01:13:36,578 --> 01:13:37,513 missing this information?" 493 01:13:38,046 --> 01:13:39,448 We're not going to reach out to the owner 494 01:13:39,448 --> 01:13:40,315 because then the owner is 495 01:13:40,315 --> 01:13:41,150 just going to have to reach out 496 01:13:41,150 --> 01:13:43,385 to the service center also. So we're 497 01:13:43,385 --> 01:13:44,520 going to take care of all of 498 01:13:44,520 --> 01:13:46,188 that in the background for that 499 01:13:46,188 --> 01:13:48,390 owner so that they're not having to 500 01:13:48,390 --> 01:13:50,426 figure all that information out as well. 501 01:13:50,793 --> 01:13:53,128 Nice. So let's talk about, I want to 502 01:13:53,128 --> 01:13:56,999 segue here to you got started in this 503 01:13:56,999 --> 01:13:58,667 entire field because 504 01:13:58,667 --> 01:14:00,903 you were a Navy electrician. Is that 505 01:14:00,903 --> 01:14:01,603 right? That's correct. 506 01:14:02,070 --> 01:14:03,038 Yeah. Tell me a little bit about 507 01:14:03,038 --> 01:14:05,107 that. What's your journey on getting all 508 01:14:05,107 --> 01:14:06,675 the way to being able to 509 01:14:06,675 --> 01:14:08,177 advise people on their maintenance 510 01:14:08,410 --> 01:14:11,313 for their private jets? So I started out 511 01:14:11,313 --> 01:14:12,414 in the Navy as an aircraft 512 01:14:12,414 --> 01:14:14,149 electrician on S3s, which 513 01:14:14,550 --> 01:14:16,752 was a great plane to learn on because it 514 01:14:16,752 --> 01:14:17,953 was wires everywhere and 515 01:14:17,953 --> 01:14:18,787 they were always breaking. 516 01:14:18,821 --> 01:14:22,558 So I had to constantly chase wires. Once 517 01:14:22,558 --> 01:14:23,492 I got out of the Navy, 518 01:14:23,492 --> 01:14:24,893 I went to AMP School at 519 01:14:24,893 --> 01:14:27,095 Kansas State University. And then I 520 01:14:27,095 --> 01:14:28,530 started working at Beechcraft as a 521 01:14:28,530 --> 01:14:30,132 mechanic. And I did that for 522 01:14:30,165 --> 01:14:33,769 about seven years as a mechanic. And I 523 01:14:33,769 --> 01:14:35,404 was dirty all the time. It was hot. It 524 01:14:35,404 --> 01:14:36,772 was cold. I was like, 525 01:14:36,772 --> 01:14:38,006 "You know, I think I want to do something 526 01:14:38,006 --> 01:14:40,943 else." And my inspector at 527 01:14:40,943 --> 01:14:41,910 the time, he was like, "You 528 01:14:41,910 --> 01:14:44,012 know, there's a group called Fax, which 529 01:14:44,012 --> 01:14:45,347 was maintenance tracking 530 01:14:45,347 --> 01:14:46,849 at Beechcraft." He's like, 531 01:14:46,882 --> 01:14:48,484 "I think you would really enjoy this." 532 01:14:48,784 --> 01:14:50,285 And so I applied. I got 533 01:14:50,285 --> 01:14:52,788 the job, really enjoyed it, 534 01:14:52,788 --> 01:14:54,323 did it for a year and then camp bought 535 01:14:54,323 --> 01:14:56,325 our whole department out. But they 536 01:14:56,325 --> 01:14:58,493 brought us all. So I've 537 01:14:58,493 --> 01:15:01,763 been at camp since 07. And if you talk to 538 01:15:01,763 --> 01:15:03,732 any one of our analysts, I mean, we 539 01:15:03,732 --> 01:15:05,000 average about 20 years 540 01:15:05,000 --> 01:15:09,004 of aviation experience. And they 541 01:15:09,004 --> 01:15:10,839 specialize on their aircraft model. So 542 01:15:10,839 --> 01:15:11,740 when you're calling the 543 01:15:11,840 --> 01:15:14,610 analyst, you're not just calling a call 544 01:15:14,610 --> 01:15:16,345 center. You're not calling 545 01:15:16,345 --> 01:15:17,946 somebody who's just inputting 546 01:15:17,946 --> 01:15:20,148 data. You're calling somebody who's 547 01:15:20,148 --> 01:15:23,118 worked on aircraft, who's been doing 548 01:15:23,118 --> 01:15:23,752 maintenance tracking 549 01:15:23,852 --> 01:15:26,788 for years. I mean, we have some of our 550 01:15:26,788 --> 01:15:28,323 analysts have been doing this for 30 551 01:15:28,323 --> 01:15:29,758 years. Yeah. I mean, 552 01:15:29,758 --> 01:15:31,927 that's a long time. They know the 553 01:15:31,927 --> 01:15:33,662 aircraft. They understand what's going 554 01:15:33,662 --> 01:15:35,230 on. Correct me if I'm 555 01:15:35,230 --> 01:15:36,832 wrong here, but engines are probably like 556 01:15:36,832 --> 01:15:38,033 the biggest thing that you 557 01:15:38,033 --> 01:15:38,533 want to make sure you take 558 01:15:38,567 --> 01:15:39,468 care of because they're the most 559 01:15:39,468 --> 01:15:41,670 expensive part of the jet. Absolutely. So 560 01:15:41,670 --> 01:15:42,804 what can you tell me 561 01:15:42,804 --> 01:15:46,275 about monitoring and or maintaining 562 01:15:46,275 --> 01:15:49,211 engines that maybe you guys 563 01:15:49,211 --> 01:15:51,880 would look at very specifically? 564 01:15:52,481 --> 01:15:55,183 So we actually are the only tracking 565 01:15:55,183 --> 01:15:56,585 system that does engine health 566 01:15:56,585 --> 01:15:58,921 monitoring. Okay. And what that 567 01:15:58,921 --> 01:16:01,990 does is it trends the data that's coming 568 01:16:01,990 --> 01:16:03,692 through. So it'll monitor 569 01:16:03,692 --> 01:16:05,994 the altitude, airspeed, oil 570 01:16:06,094 --> 01:16:08,430 temperature, fuel flow, and it trends 571 01:16:08,430 --> 01:16:10,032 that data and how it's 572 01:16:10,032 --> 01:16:12,434 performing on that engine. So maybe 573 01:16:13,268 --> 01:16:15,771 the battery's starting to die and it's 574 01:16:15,771 --> 01:16:16,638 going to let you know before 575 01:16:16,638 --> 01:16:17,673 you end up with a hot start 576 01:16:17,773 --> 01:16:19,775 because I mean, now you're going to have 577 01:16:19,775 --> 01:16:20,709 to do a borescope and 578 01:16:20,709 --> 01:16:21,610 you're going to have to inspect 579 01:16:21,610 --> 01:16:23,312 everything in the engine. I don't know 580 01:16:23,312 --> 01:16:23,779 what any of that 581 01:16:23,779 --> 01:16:24,780 means, but it's terrifying. 582 01:16:26,815 --> 01:16:29,418 And vibration. Yeah. And vibration. Yes. 583 01:16:30,052 --> 01:16:31,720 So it lets you know that there's 584 01:16:31,720 --> 01:16:32,220 something going on with 585 01:16:32,254 --> 01:16:34,156 your aircraft before you end up with 586 01:16:34,156 --> 01:16:35,123 something catastrophic with 587 01:16:35,123 --> 01:16:36,792 your engine. Yeah. And that's 588 01:16:36,792 --> 01:16:38,093 not when you say catastrophic, you don't 589 01:16:38,093 --> 01:16:38,927 just mean engine, total 590 01:16:38,927 --> 01:16:39,962 engine failure, but I mean, 591 01:16:39,962 --> 01:16:41,663 it could be, you know, something that 592 01:16:41,663 --> 01:16:42,230 ends up being really 593 01:16:42,230 --> 01:16:43,265 expensive that you have to replace. 594 01:16:43,398 --> 01:16:46,101 Exactly. Yes. So I mean, that's 595 01:16:46,101 --> 01:16:47,736 important. Yeah, it's very important 596 01:16:47,736 --> 01:16:48,604 because your engine, 597 01:16:48,604 --> 01:16:50,439 I mean, it could take you from, you know, 598 01:16:50,439 --> 01:16:54,109 maybe a $30,000 item 599 01:16:54,109 --> 01:16:55,811 instead of having to pay like 600 01:16:56,244 --> 01:16:58,880 $700,000 for a complete engine overcall 601 01:16:58,880 --> 01:17:01,717 or things like that. So it is 602 01:17:01,717 --> 01:17:03,218 trending. Yeah, go ahead. How 603 01:17:03,218 --> 01:17:05,354 often do you run the report? How often is 604 01:17:05,354 --> 01:17:06,855 that? So any other taken? 605 01:17:07,155 --> 01:17:08,290 So depending on the aircraft, 606 01:17:08,724 --> 01:17:11,193 typically, and some are manual, so it 607 01:17:11,193 --> 01:17:13,996 could be that the pilot, it gets up to 608 01:17:13,996 --> 01:17:15,631 cruise altitude and he, 609 01:17:16,331 --> 01:17:18,433 he manually writes it down and uploads it 610 01:17:18,433 --> 01:17:19,034 and it could be every 611 01:17:19,034 --> 01:17:20,135 flight. It could be every other 612 01:17:20,135 --> 01:17:22,137 flight. But then we have aircraft that 613 01:17:22,137 --> 01:17:23,538 automatically download and 614 01:17:23,538 --> 01:17:24,940 we have a whole group that is 615 01:17:24,973 --> 01:17:27,509 monitoring and reviewing that trend data, 616 01:17:28,010 --> 01:17:29,645 making sure that if there's 617 01:17:29,645 --> 01:17:30,979 anything, and that's people, 618 01:17:31,346 --> 01:17:33,281 it's, I mean, the information's there, 619 01:17:33,281 --> 01:17:34,449 but it's people looking at 620 01:17:34,449 --> 01:17:37,085 this data. We're, we don't use 621 01:17:37,085 --> 01:17:38,787 a whole lot of artificial intelligence. 622 01:17:39,021 --> 01:17:40,722 It's, I mean, we have people who are 623 01:17:40,722 --> 01:17:41,790 reviewing the logbook 624 01:17:41,790 --> 01:17:44,259 entries, looking over that data, making 625 01:17:44,259 --> 01:17:45,327 sure that everything is 626 01:17:45,327 --> 01:17:46,561 correct. So as they're looking 627 01:17:46,561 --> 01:17:48,230 through the trends and they see something 628 01:17:48,230 --> 01:17:49,364 trending, they're going to, 629 01:17:49,364 --> 01:17:50,866 it's going to send an alert to 630 01:17:50,866 --> 01:17:52,834 the customer right away, letting them 631 01:17:52,834 --> 01:17:54,169 know that they've, they've found 632 01:17:54,169 --> 01:17:55,170 something and they need to 633 01:17:55,170 --> 01:17:57,672 look into this and they'll even give them 634 01:17:57,672 --> 01:17:58,907 a, this is what we think you 635 01:17:58,907 --> 01:18:01,176 need to do. So it even gives 636 01:18:01,176 --> 01:18:03,011 them advice as to what, what they think 637 01:18:03,011 --> 01:18:04,613 it is. So if I buy a jet, 638 01:18:04,613 --> 01:18:06,148 right? Let's say I go to 639 01:18:06,348 --> 01:18:09,284 Bombardier and I buy that right off the 640 01:18:09,284 --> 01:18:10,519 assembly line. I'm 641 01:18:10,519 --> 01:18:11,586 assuming there's an assembly. I'm 642 01:18:11,586 --> 01:18:13,588 thinking like a board factory or 643 01:18:13,588 --> 01:18:16,391 something from the thirties. Kind of 644 01:18:16,391 --> 01:18:18,126 looks like, right off the line, 645 01:18:18,727 --> 01:18:21,129 it's, it comes with camp. Is that, is 646 01:18:21,129 --> 01:18:22,330 that the default? That's 647 01:18:22,330 --> 01:18:25,667 correct. So why? So we give at 648 01:18:25,667 --> 01:18:27,969 least a year free for a brand new 649 01:18:27,969 --> 01:18:30,172 aircraft. You get a year free. Okay. And 650 01:18:30,172 --> 01:18:31,540 the reason why is because, 651 01:18:31,540 --> 01:18:33,508 well, number one, we want you to 652 01:18:33,508 --> 01:18:34,576 understand how important it 653 01:18:34,576 --> 01:18:37,345 is. Right. So that first year, 654 01:18:37,345 --> 01:18:38,713 you're not doing a lot of maintenance 655 01:18:38,713 --> 01:18:41,049 anyway, but we want to make sure that 656 01:18:41,049 --> 01:18:42,150 your aircraft is on there 657 01:18:42,250 --> 01:18:45,187 from the beginning so that we have all of 658 01:18:45,187 --> 01:18:47,022 the enrolled parts. So 659 01:18:47,022 --> 01:18:48,523 every part that goes down the 660 01:18:48,523 --> 01:18:51,159 line shows up on our system. We get that 661 01:18:51,159 --> 01:18:52,561 directly from the OEM. We 662 01:18:52,561 --> 01:18:55,597 work directly with them. And then 663 01:18:55,597 --> 01:18:57,566 that OEM, as you're doing that 664 01:18:57,566 --> 01:18:59,801 maintenance, they can pull reliability 665 01:18:59,801 --> 01:19:01,770 data right out of our system. 666 01:19:02,304 --> 01:19:04,573 Okay. So it's important for them to have 667 01:19:04,573 --> 01:19:05,607 those aircraft on because 668 01:19:05,607 --> 01:19:07,876 they pull, you know, how often 669 01:19:08,243 --> 01:19:12,080 is, are we pulling parts prior to their 670 01:19:12,080 --> 01:19:13,949 life limit? You know, are 671 01:19:13,949 --> 01:19:15,016 they, and, and if they're 672 01:19:15,016 --> 01:19:17,352 starting to do that on a regular basis, 673 01:19:17,752 --> 01:19:18,453 they're either going to 674 01:19:18,453 --> 01:19:20,188 change how that part is produced. 675 01:19:20,489 --> 01:19:22,824 They'll change manufacturers of the part. 676 01:19:23,425 --> 01:19:25,193 They might extend an 677 01:19:25,193 --> 01:19:26,595 inspection if they're not, 678 01:19:26,595 --> 01:19:28,163 they're pulling it and it's still in good 679 01:19:28,163 --> 01:19:29,664 shape. They might extend that 680 01:19:29,664 --> 01:19:32,234 part life, things like that. 681 01:19:32,234 --> 01:19:33,835 What's something that fails the most that 682 01:19:33,835 --> 01:19:35,003 like people might not realize? 683 01:19:35,370 --> 01:19:36,705 I mean, if you pull any type of 684 01:19:36,705 --> 01:19:37,706 reliability data, it's 685 01:19:37,706 --> 01:19:38,440 always going to be tires. 686 01:19:39,508 --> 01:19:40,709 There's always the number of tires and 687 01:19:40,709 --> 01:19:41,443 batteries, probably the 688 01:19:41,443 --> 01:19:42,010 number one thing that gets changed. 689 01:19:42,010 --> 01:19:42,811 I guess they go through a lot of reviews, 690 01:19:43,078 --> 01:19:43,478 right? I mean, they're 691 01:19:43,478 --> 01:19:44,613 just like hitting the ground, 692 01:19:44,613 --> 01:19:46,848 like slamming. Yeah. You don't realize 693 01:19:46,848 --> 01:19:47,949 that when you're owning a 694 01:19:47,949 --> 01:19:49,951 jet, the just paying for it, 695 01:19:49,951 --> 01:19:51,620 that's just the beginning because the 696 01:19:51,620 --> 01:19:53,655 maintenance is expensive. Fuel is 697 01:19:53,655 --> 01:19:55,023 expensive. Insurance is 698 01:19:55,023 --> 01:19:58,126 expensive. Yeah. The operating part of 699 01:19:58,126 --> 01:20:00,162 having an aircraft is very 700 01:20:00,162 --> 01:20:02,130 expensive. Yeah. And a lot of 701 01:20:02,164 --> 01:20:04,933 people pay somebody to manage their 702 01:20:04,933 --> 01:20:06,134 maintenance. So you're paying 703 01:20:06,134 --> 01:20:09,704 somebody a salary to keep up 704 01:20:09,771 --> 01:20:12,474 with your aircraft. When you could just 705 01:20:12,474 --> 01:20:13,942 be paying camp to keep 706 01:20:13,942 --> 01:20:14,943 up with your aircraft, 707 01:20:14,943 --> 01:20:17,078 we will manage that part of it for you. 708 01:20:17,345 --> 01:20:18,947 We're taking that person 709 01:20:18,947 --> 01:20:21,149 out of it. Now, if you have 710 01:20:21,149 --> 01:20:22,584 multiple aircraft, it's good to have 711 01:20:22,584 --> 01:20:23,952 somebody who's like a 712 01:20:23,952 --> 01:20:25,053 charter company. It's good to have 713 01:20:25,053 --> 01:20:27,556 somebody who's kind of monitoring all the 714 01:20:27,556 --> 01:20:28,990 different aircraft. But 715 01:20:28,990 --> 01:20:30,625 as an owner, if you're 716 01:20:31,359 --> 01:20:33,595 using camp, we're going to make sure that 717 01:20:33,595 --> 01:20:34,296 when you go into that 718 01:20:34,296 --> 01:20:35,964 service center, that they can just 719 01:20:36,164 --> 01:20:38,833 log into camp and pull up what's due and 720 01:20:38,833 --> 01:20:39,668 be able to create a work 721 01:20:39,668 --> 01:20:42,604 order and keep track of that for 722 01:20:42,604 --> 01:20:45,073 you so that you're not having to pay 723 01:20:45,073 --> 01:20:46,575 somebody to do that part. Probably 724 01:20:46,575 --> 01:20:48,610 cheaper to do the camp 725 01:20:48,610 --> 01:20:50,212 thing than it is to hire somebody to do 726 01:20:50,212 --> 01:20:51,413 it. Yeah. However much you 727 01:20:51,413 --> 01:20:52,881 would pay for that tank of gas, 728 01:20:52,881 --> 01:20:54,516 for that specific aircraft, that's about 729 01:20:54,516 --> 01:20:55,817 how much camp is. Okay. 730 01:20:56,218 --> 01:20:57,252 And a lot of people are like, 731 01:20:57,285 --> 01:20:59,654 "Well, that's so expensive." Well, you're 732 01:20:59,654 --> 01:21:00,555 getting a lot of peace of 733 01:21:00,555 --> 01:21:01,723 mind with that. And you're 734 01:21:01,723 --> 01:21:03,658 getting... I mean, we have filled service 735 01:21:03,658 --> 01:21:05,393 reps all over the world. You 736 01:21:05,393 --> 01:21:08,263 have your analyst. I'm based 737 01:21:08,263 --> 01:21:10,599 in an OEM, so I'm based at Textron. So 738 01:21:10,599 --> 01:21:12,467 Textron customers know they 739 01:21:12,467 --> 01:21:13,868 can reach out to me. Yeah. 740 01:21:14,302 --> 01:21:16,371 And when you call us, you're calling 741 01:21:16,371 --> 01:21:17,172 somebody. I mean, they're 742 01:21:17,172 --> 01:21:18,974 going to... We have analysts that 743 01:21:18,974 --> 01:21:20,675 they'll talk fishing with their 744 01:21:20,675 --> 01:21:22,911 customers. I mean, you're not just 745 01:21:22,911 --> 01:21:24,212 calling somebody who's just 746 01:21:24,246 --> 01:21:26,815 a robot telling you how to do things. 747 01:21:27,249 --> 01:21:28,483 You're talking to a person who 748 01:21:28,483 --> 01:21:29,184 understands what you're 749 01:21:29,184 --> 01:21:30,252 going through and might even be able to 750 01:21:30,252 --> 01:21:31,653 assist you in other things. 751 01:21:32,754 --> 01:21:34,122 But we become friends with 752 01:21:34,122 --> 01:21:38,226 our customers. I mean, that's one of my 753 01:21:38,226 --> 01:21:39,127 favorite things is talking 754 01:21:39,127 --> 01:21:40,729 to customers over, "I see them 755 01:21:40,729 --> 01:21:42,731 all the time. They'll come see me at 756 01:21:42,731 --> 01:21:44,733 conferences." Because we get to know our 757 01:21:44,733 --> 01:21:46,635 customers. We're very 758 01:21:46,635 --> 01:21:48,470 close with them. And that's a very 759 01:21:48,470 --> 01:21:49,704 important relationship. And 760 01:21:49,704 --> 01:21:52,073 we want you to call us. Yeah. 761 01:21:52,107 --> 01:21:54,142 That's why we hire so many people so that 762 01:21:54,142 --> 01:21:55,010 you have somebody to 763 01:21:55,010 --> 01:21:56,878 call. Yeah. So if there's one 764 01:21:56,878 --> 01:21:58,613 thing that you feel like people should 765 01:21:58,613 --> 01:22:00,081 know prior to owning a jet, I 766 01:22:00,081 --> 01:22:01,149 know you talked about you've 767 01:22:01,149 --> 01:22:04,052 got to keep up with all the stuff. But if 768 01:22:04,052 --> 01:22:06,187 there's one big takeaway or one thing 769 01:22:06,187 --> 01:22:07,689 that you wish people 770 01:22:07,689 --> 01:22:10,825 would know prior to deciding to purchase 771 01:22:10,825 --> 01:22:11,693 a jet, what do you think 772 01:22:11,693 --> 01:22:13,295 that would be? If I'm going into 773 01:22:13,295 --> 01:22:14,596 this conversation, you're like, "Look, 774 01:22:14,596 --> 01:22:15,864 Derek, you need to know this 775 01:22:15,864 --> 01:22:17,032 before you start to even think 776 01:22:17,065 --> 01:22:19,067 about buying a jet." When you're buying 777 01:22:19,067 --> 01:22:20,368 anything bigger than a 778 01:22:20,368 --> 01:22:22,837 piston, pretty much, you have 779 01:22:22,837 --> 01:22:24,739 multiple inspections. It's not a one time 780 01:22:24,739 --> 01:22:26,808 a year thing. If you miss an 781 01:22:26,808 --> 01:22:29,010 inspection and you get ramp 782 01:22:29,010 --> 01:22:30,545 checked, you're in big trouble for 783 01:22:30,545 --> 01:22:31,246 missing inspections. 784 01:22:31,646 --> 01:22:33,548 What's a ramp check? That's when 785 01:22:33,548 --> 01:22:35,317 the FAA approaches you and wants to make 786 01:22:35,317 --> 01:22:36,751 sure that everything is, 787 01:22:37,052 --> 01:22:38,253 make sure your aircraft is up to 788 01:22:38,253 --> 01:22:40,221 date. Okay. Okay. It's random. It's 789 01:22:40,221 --> 01:22:42,290 random. Okay. Come out and pay a visit 790 01:22:42,290 --> 01:22:43,425 and make sure everything's 791 01:22:43,458 --> 01:22:45,694 stuff. Yes. Okay. It's just really 792 01:22:45,694 --> 01:22:47,429 important to know that what's 793 01:22:47,429 --> 01:22:48,596 going on with your aircraft, 794 01:22:48,897 --> 01:22:50,899 because maintenance is expensive and you 795 01:22:50,899 --> 01:22:51,599 don't want to make it more 796 01:22:51,599 --> 01:22:52,867 expensive when you overfly 797 01:22:52,867 --> 01:22:54,536 something and now you've got to catch up, 798 01:22:54,536 --> 01:22:56,705 now you've got fines or, you 799 01:22:56,705 --> 01:22:59,908 know, or worst yet, you skip 800 01:22:59,908 --> 01:23:01,743 an inspection and now you have something 801 01:23:01,743 --> 01:23:03,244 fail because you didn't 802 01:23:03,244 --> 01:23:04,879 replace it or change it or 803 01:23:04,879 --> 01:23:07,549 overhaul it and you can't just pull over 804 01:23:07,549 --> 01:23:09,384 to the side of the road. So 805 01:23:09,384 --> 01:23:11,186 it's very important to make 806 01:23:11,219 --> 01:23:14,089 sure that everything is being tracked. 807 01:23:14,856 --> 01:23:16,891 Okay. So an ounce of 808 01:23:16,891 --> 01:23:18,193 prevention is worth a pound of cure, 809 01:23:18,193 --> 01:23:20,362 right? Yeah. Is that the same? Ounce of 810 01:23:20,362 --> 01:23:21,629 prevention, maintenance. Ounce of 811 01:23:21,629 --> 01:23:22,430 maintenance is worth a pound 812 01:23:22,430 --> 01:23:26,468 of replacement. Yeah. That's pretty true 813 01:23:26,468 --> 01:23:27,869 though. Yeah. Okay. Great. 814 01:23:27,869 --> 01:23:28,870 Is there anything else that 815 01:23:29,104 --> 01:23:32,974 we might need to know about, camp about 816 01:23:32,974 --> 01:23:35,410 aircraft maintenance, like protocol, 817 01:23:36,745 --> 01:23:37,579 anything else that you 818 01:23:37,612 --> 01:23:39,280 would want people that are thinking about 819 01:23:39,280 --> 01:23:41,182 owning a jet to know? Your 820 01:23:41,182 --> 01:23:44,486 service center is not tracking 821 01:23:44,552 --> 01:23:47,288 your maintenance. Okay. They are usually 822 01:23:47,288 --> 01:23:48,590 just putting in your 823 01:23:48,590 --> 01:23:50,392 compliance. So they're letting you 824 01:23:50,392 --> 01:23:53,928 know this is when the work was done, but 825 01:23:53,928 --> 01:23:55,130 they're not telling you 826 01:23:55,130 --> 01:23:57,699 when it's due again. They're 827 01:23:57,699 --> 01:24:00,168 recording the compliance. Okay. They're 828 01:24:00,168 --> 01:24:03,872 not telling you what's due. So just 829 01:24:03,872 --> 01:24:04,539 because you go into the 830 01:24:04,572 --> 01:24:07,242 service center and get that done, you 831 01:24:07,242 --> 01:24:08,443 still need to make sure we're 832 01:24:08,443 --> 01:24:10,345 getting the data. Okay. Sending 833 01:24:10,478 --> 01:24:12,547 us those logbook entries is very 834 01:24:12,547 --> 01:24:15,016 important. You can go in and update the 835 01:24:15,016 --> 01:24:15,984 system all you want, but if 836 01:24:15,984 --> 01:24:17,685 those logbook entries aren't coming to 837 01:24:17,685 --> 01:24:19,921 us, we don't know that that data is 838 01:24:19,921 --> 01:24:22,123 accurate. Yeah. So sending 839 01:24:22,323 --> 01:24:25,126 the data in is extremely important. 840 01:24:25,360 --> 01:24:27,595 Having the backup for your logs is 841 01:24:27,595 --> 01:24:29,097 extremely important. 842 01:24:29,764 --> 01:24:32,867 And we backup all of that. Nice. And if 843 01:24:32,867 --> 01:24:33,802 it hasn't been done, it's 844 01:24:33,802 --> 01:24:35,503 going to flag it, right? Yes. The 845 01:24:35,503 --> 01:24:36,738 system is going to say, Hey, this hasn't 846 01:24:36,738 --> 01:24:37,772 been done. Yes. It's going 847 01:24:37,772 --> 01:24:39,274 to turn it red. Yep. So you're 848 01:24:39,274 --> 01:24:41,276 going to have a red aircraft. Gotcha. If 849 01:24:41,276 --> 01:24:42,777 I want to find out more about camp, 850 01:24:43,044 --> 01:24:43,845 what's the best way to do 851 01:24:43,845 --> 01:24:46,815 that? Campsystems.com. Okay. You can go 852 01:24:46,815 --> 01:24:48,716 to the contact us, reach out 853 01:24:48,716 --> 01:24:50,018 to any of our field service 854 01:24:50,018 --> 01:24:52,520 reps, reach out to our sales team. We're 855 01:24:52,520 --> 01:24:54,355 here to talk. I mean, here, 856 01:24:54,355 --> 01:24:55,323 the one thing that I always 857 01:24:55,356 --> 01:24:57,258 tell customers, cause they're like, well, 858 01:24:57,258 --> 01:24:58,760 how much is your training? We don't 859 01:24:58,760 --> 01:24:59,761 charge for training. 860 01:24:59,994 --> 01:25:01,696 If you don't know how to use the system, 861 01:25:02,063 --> 01:25:03,298 it's no good to you. It's 862 01:25:03,298 --> 01:25:05,033 no good to us. So we want to 863 01:25:05,033 --> 01:25:07,402 train you. Nice. So all of our training 864 01:25:07,402 --> 01:25:08,870 is free. We have filled 865 01:25:08,870 --> 01:25:10,004 service reps who are doing 866 01:25:10,305 --> 01:25:12,173 regional training events all over the 867 01:25:12,173 --> 01:25:15,210 country. So it's, it's, we 868 01:25:15,210 --> 01:25:16,444 want you to know how to use the 869 01:25:16,444 --> 01:25:18,346 system. Feel free to reach out to us. We 870 01:25:18,346 --> 01:25:20,915 have people for you to call. Awesome. 871 01:25:20,915 --> 01:25:21,449 It's very important. 872 01:25:22,117 --> 01:25:24,185 Awesome. Lisa, thank you so much for 873 01:25:24,185 --> 01:25:25,186 joining us. Thank you for 874 01:25:25,186 --> 01:25:26,688 having me. Yeah. It's been a 875 01:25:26,688 --> 01:25:28,923 pleasure. And yeah, keep, I guess, I 876 01:25:28,923 --> 01:25:29,791 guess keep up to date on your 877 01:25:29,791 --> 01:25:31,860 maintenance on your, on your 878 01:25:31,860 --> 01:25:34,095 jet is the moral of the story and make 879 01:25:34,095 --> 01:25:34,929 sure you get a system to 880 01:25:34,929 --> 01:25:36,931 track it all because, you know, 881 01:25:36,931 --> 01:25:38,600 if, if something fails and you didn't 882 01:25:38,600 --> 01:25:39,634 expect it, that's going to 883 01:25:39,634 --> 01:25:40,635 be a lot more expensive in the 884 01:25:40,635 --> 01:25:43,505 long run. So awesome. Yeah. So reach out 885 01:25:43,505 --> 01:25:44,973 to Lisa camp. If you have any questions, 886 01:25:46,441 --> 01:25:48,176 thank you for watching on the jet. If you 887 01:25:48,176 --> 01:25:48,943 want to see more on the 888 01:25:48,943 --> 01:25:50,044 jet, make sure to subscribe 889 01:25:50,178 --> 01:25:51,846 to our channel on YouTube and leave a 890 01:25:51,846 --> 01:25:52,747 comment telling us what 891 01:25:52,747 --> 01:25:54,315 aspect of jet ownership you'd 892 01:25:54,315 --> 01:25:56,251 like to know more about on the jet is 893 01:25:56,251 --> 01:25:57,152 brought to you by Aspen 894 01:25:57,152 --> 01:25:58,987 arrow group, your trusted partner 895 01:25:58,987 --> 01:26:00,655 in private and corporate jet ownership. 896 01:26:01,189 --> 01:26:02,323 Learn more at Aspen arrow 897 01:26:02,323 --> 01:26:04,292 group.com. This has been a 898 01:26:04,292 --> 01:26:05,293 Savage media production.